Kpanah HomeCare Services

Pros

• The rehab staff are excellent and smile, showing they enjoy their job.
• Amy from admissions is a bright spot, consistently smiling and positive.
• Cadia-Broadmeadow is a great place for physical, occupational, and speech rehab.
• The staff are caring and professional.
• They move therapy along at the pace appropriate to the patient's ability and use positive reinforcement to encourage progress.
• The facility is clean, comfortable, and secure.
• The Strand unit medical staff are warm, caring, and compassionate to both patients and families.
• Admin and kitchen staff are excellent.
• The food is well prepared and delicious.
• The Forman family thanks the staff, administration, and particularly the Strand unit for their professionalism, care, and support provided to their father.

Cons

• The care was described as inadequate for patients with major health conditions.
• Two nurses, Kathy and Roberta, were criticized for rarely speaking and being unpleasant.
• The rehab unit reportedly felt excluded and received fewer privileges than other units.
• Staff reportedly could not operate CPAP/BPAP equipment, forcing the patient to supply their own device and causing equipment issues.
• A patient left by ambulance due to inadequate care, including an infection and unaddressed needs such as poor nutrition.
• A family member described neglect and slow or absent responses to the call button.
• The facility was labeled as dirty with cold food and backed-up toilets.
• Administrative communication was criticized, with the nursing director allegedly not responding to emails.
• One reviewer claimed the facility should be shut down.

Review

The collection of impressions about Cadia Broadmeadow paints a facility with a wide range of experiences, from glowing endorsements to hard-hitting cautions. For many patients and families, the rehab and therapy wing emerges as a bright spot - an appreciative chorus of care, expertise, and personal attention - while others recount alarming gaps in basic care, communication, and timely responsiveness. Taken together, the reviews suggest a place that can feel like a homecoming and a source of reassurance for some, and a place where misses in staffing, processes, and consistency can have real consequences for others.

On the positive side, several reviewers highlight the rehabilitation program as its strongest asset. A number of patients credit the physical therapists by name, with Tomi and TJ repeatedly singled out for their skill and enthusiasm. Comments such as "the rehab people are excellent and do smile" and "they move therapy along at the pace appropriate to the patient's ability and use positive reinforcement" capture a sense of thoughtful, patient-centered care in the therapy space. The admissions team also receives praise, with Amy described as a bright, welcoming presence who cultivates optimism and reassurance for families during what can be stressful transitions. Across the broader rehab environment, multiple reviews commend the overall level of professionalism among the staff who work the rehabilitation units, and some even note that the Strand Unit in particular stands out for warmth, compassion, and attentive care. There are many heartfelt endorsements, including gratitude from families who feel their loved ones were treated with kindness and respect by those who made daily care and activities meaningful.

Alongside the rehab-focused praise, some reviewers recount consistently positive experiences with the staff in other roles. Residents and families frequently mention friendly interactions with a broad cross-section of employees - from reception and administration to kitchen and support staff - who contribute to a sense of a coordinated, hospitable environment. Positive remarks about the facility's atmosphere, cleanliness, and the feeling of safety and comfort reinforce the sense that Cadia Broadmeadow can be a well-run, welcoming place when things go smoothly. There are explicit, sincere expressions of satisfaction with the care provided to certain family members over extended periods, including testimonials about care teams who were "warm, caring, and compassionate" and about staff who "were always available to answer all our questions."

Yet the narratives are not uniform, and the criticisms carry weight. A number of reviewers recount experiences that raise serious concerns about the consistency and quality of care. In some cases, the care delivered to a patient with complex medical needs appeared insufficient - an observation that extends to equipment and specialized support. One reviewer notes that what was described as staff trained in CPAP/BiPAP and oxygen support did not align with what actually happened, leaving the patient to bring in their own machine and witnessing staff struggle to use or reassemble it. Another patient describes having to arrange a needed medical item via outside channels, underscoring an impression that the facility was not fully equipped to meet certain medical requirements. The most stark claim is that inadequate care contributed to infections and other health issues after a transition back to hospital, accompanied by statements that the facility could provide only minimal care for major conditions.

There are particularly vivid accounts of gaps in responsiveness and communication. Several reviewers recount times when call buttons were pressed and help did not arrive promptly, with reports of beeps and urgent needs going unattended for extended periods. One reviewer highlights a series of disruptive care practices - being awakened at odd hours, being told to wait for care on others' schedules, and delayed relief for severe pain - describing the experience as unacceptable and not fitting the standard they expect from a rehabilitative setting. An email expressing concerns to leadership reportedly met inconsistent responses, with later attempts at outreach by the nursing director providing some sense of resolution, but the initial silence left a lasting impression of neglect for the reviewer's family member.

In some reviews, the overall experience shifts toward a much more positive trajectory, suggesting variability that hinges on unit, staff assignments, and perhaps the existing workload and processes at the time. A reviewer who has had a loved one at Broadmeadow for more than two years speaks with great admiration for the Strand unit and the broader staff - from activity planners to administrators - portraying a holistic ecosystem where the patient and family feel seen and supported. This sentiment is echoed in other accounts that emphasize warmth, attentiveness, and a genuine commitment to patient well-being, reinforcing that Cadia Broadmeadow can be outstanding when the right team is engaged and the care environment functions smoothly.

Across the spectrum, the recurring theme is that Cadia Broadmeadow houses both exceptional care and serious lapses, depending on the day, the unit, and the particular staff on shift. For families weighing their options, the facility appears to offer a strong rehab core and a culture of friendliness in many departments, but there are cautions about ensuring consistent medical oversight and reliable responsiveness, especially for residents with complex health needs. The stories underscore the importance of asking pointed questions about who will be caring for a loved one, how equipment and cpap/bipap support will be managed, and how quickly assistance can be expected when a patient calls for help. They also highlight the value of firsthand observations, tours, and candid conversations with both therapy teams and front-line nursing staff when evaluating Cadia Broadmeadow as a place for rehabilitation and post-acute care.

This area of Middletown, Delaware offers a variety of amenities and services that would be beneficial for seniors looking to live in the area. There are several pharmacies within a short distance, making it convenient for medication management and healthcare needs. Additionally, there are multiple physician practices nearby for medical care. The proximity to Union Hospital and Dupont Hospital for Children ensures access to quality healthcare facilities. In terms of dining options, there are various restaurants and cafes to choose from, providing plenty of choices for dining out or grabbing a quick bite to eat. The availability of transportation options such as Summit Airport makes travel more accessible. For those who enjoy entertainment, there are theaters nearby as well as parks like Townsend Park and Glasgow Park Playground for outdoor activities. Overall, this area offers a mix of convenience, healthcare resources, dining options, and recreational opportunities that would appeal to seniors looking to reside in Middletown.

Pharmacies

• Walgreens (2 miles)
• Super Giant 388 (2.4 miles)
• Giant Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Living Well Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Savon Pharmacy (2.8 miles)

Physicians

• First State Family Practice (2.2 miles)
• Perscky, Katherine Dr - Delaware Orthopaedic Specialists (2.3 miles)
• Case Family Practice (2.3 miles)
• First State Family Practice (2.6 miles)
• Vaidyanathan, Chitra Nemours Dupont Pediatrics Middletown (2.6 miles)
• Dedicated to Women ObGyn (3 miles)
• Center For Pediatric & Adolescent Med (3 miles)

Hospitals

• Union Hospital (2.2 miles)
• Dupont Hospital for Children-Pediatric Practices (2.6 miles)
• Newark Local STD Testing (8.3 miles)
• The Wound Care Center at Union Hospital (11.4 miles)

Restaurants

• Hardee's (2.5 miles)
• Cantwell's Tavern (2.9 miles)
• Burger King (2.9 miles)
• Taco Bell (3.4 miles)
• McDonald's (3.4 miles)
• Toba Asian Fusion Cuisine (3.4 miles)
• Waffle House (3.7 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.7 miles)
• Metro Diner (4.3 miles)
• Starbucks (8.4 miles)
• Starbucks (10.2 miles)
• Starbucks (10.9 miles)

Transportation

• Summit Airport (2.8 miles)

Theaters

• Westown Movies (4.1 miles)
• Regal Peoples Plaza (8.6 miles)

Parks

• Townsend Park (6.5 miles)
• Glasgow Park Playground (8.6 miles)
• Glasgow Park (8.7 miles)