280 Middle Road Turnpike, Woodbury, CT 06798
For more information about senior living options: (844) 490-3973
Premier Care of Woodbury offers private accommodations at a monthly rate of $3,800, which positions it competitively within Litchfield County where the average cost for similar services is slightly lower at $3,779. However, when compared to the broader Connecticut market, Premier Care stands out as a more affordable option given that the state-wide average for private room care reaches $5,479. This pricing structure underscores Premier Care's commitment to providing quality service while maintaining accessibility for families seeking personalized care in a more manageable financial framework.
| Floor plans | Premier Care Of Woodbury | Litchfield County | Connecticut |
|---|---|---|---|
| Private | $3,800 | $3,779 | $5,479 |
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Experiences with this home-care provider run the gamut from deeply troubling safety concerns to glowing testimonials about attentive staff and thoughtful coordination. On one end of the spectrum, a family recounted a harrowing experience in which they questioned whether the agency should even be in operation. They had used the service for less than a year and felt stung by a revolving door of caregivers who never seemed to be a good fit. The most alarming incident involved a fill-in caregiver who allegedly ignored their mother's cries for help to contact 911 or family members. The caregiver reportedly walked around the house, paying no attention to urgent signals, and only left when her Uber arrived. The family says their security cameras captured the neglect, and by the time their mother reached the emergency room, doctors indicated she should have been taken in the night before. The caregiver is said to have allowed the mother to sit in feces and vomit for more than 12 hours, and there was frustration that no 911 call or family alert was made. In their view, this poor care was not an isolated incident but a pattern that undermined trust and safety. They concluded by urging others to stay away from the company and suggested that better options exist.
In stark contrast, several families shared overwhelmingly positive experiences that painted the agency in a favorable light. One family described more than a year of satisfactory service for their grandmother, praising ongoing weekly check-ins that ask how the care is going and what more can be done. They noted the agency's policy of actively trying to arrange replacements when a caregiver has an emergency or takes a day off, which they found commendable - although they also acknowledged that weekends could be a challenge when someone calls out and their loved one is left without care. A caregiver named Ermina (or Armina, as some reviews spell it) stood out as especially compassionate and consistently available to address concerns, reinforcing a sense of dependable, human-centered care.
Other positive voices highlighted sustained, long-term satisfaction. One reviewer stated simply but emphatically that premium elderly care had been a source of dependable support for their mother for about two years, calling the agency the best they had seen. They described the caregivers as kind and well-selected, trained, and focused on delivering high-quality care. Another family recounted having a wonderful live-in arrangement for a 103-year-old mother, praising the placement process for listening carefully to their needs and expressing unwavering willingness to recommend the agency to others seeking reliable elder care. The sentiment across these reviews was that the agency could connect families with caregivers who genuinely cared and aligned with their expectations.
Several reviews singled out specific staff members who personified the agency's positive posture. A recurring name - Armina/Ermina - appeared as a reliable touchpoint who checks in weekly, demonstrates compassion, and offers honest, helpful guidance. This person's presence seemed to symbolize the best of what the agency offered: a steady line of communication, a sense of accountability, and a commitment to responding to concerns. The overall tone of these messages was one of gratitude for the care coordination and for staff who could be both professional and empathetic, reinforcing a sense of assurance during a vulnerable period for families.
Yet not all narratives converged on the same experience. A different set of reviews focused on serious procedural and cultural concerns. One reviewer urged others not to use the company for their loved ones, recounting a cascade of failures - from a caregiver who did not know how to operate essential equipment like a hoyer lift, to cleanliness issues, and to a perceived mismatch in caregiving abilities. The same account asserted that other caregivers who were briefly introduced did not know the hoyer lift either, and that ultimately the company pulled a caregiver from the assignment, leaving the grandmother without care for two days. The reviewer accused the agency of putting paycheck concerns ahead of client welfare and criticized the office administration as ineffective, singling out a staff member (Darlene) for particularly negative treatment. The narrative concluded with a harsh condemnation of the agency's ethics and competence.
Another strongly negative account described a failed initial attempt to match an aide with the family's needs. The reviewer claimed that the agency sent an aide who was African and did not speak English well, gave wrong medications that were clearly marked, and left the home in a dirty state with insufficient cleaning. Complaints from the patient's visiting nurse and physical therapist about the care provided by this aide were noted, and when the family attempted to inform the agency of these inadequacies, they felt ignored - especially by a worker named Darlene. The reviewer ultimately severed ties with the agency and criticized it for racist undertones, explicitly suggesting that the company favored non-Caucasian clients in a discriminatory way. This account painted a picture of systemic problems, from communication failures to perceived prejudice, that undermined trust and safety.
Taken together, these reviews reveal a landscape of highly variable experiences with the agency. For some families, the company delivers dependable, compassionate care with steady oversight, thoughtful caregiver placement, and proactive communication that helps families feel supported. The positive stories emphasize consistent follow-up, willingness to replace caregivers when needed, and a strong showing of staff members who demonstrate empathy and professionalism. For others, however, the same organization appears to fall short in crucial areas: safety, responsiveness, and quality of care. Specific incidents of neglect or near-neglect, miscommunication about caregiving capabilities, concerns about staff training for essential medical equipment, and contentious interactions with office staff contribute to a sense of distrust and fear.
Whether a family experiences excellence or alarmingly poor service may hinge on factors such as caregiver compatibility, the diligence of care coordinators, and the agency's responsiveness to urgent concerns. The recurring thread of praise for Armina/Ermina suggests that strong, attentive coordinators can make a meaningful difference in the experience of care. Conversely, the recurring references to ignored calls, delays in emergency response, and administrative dissatisfaction underscore the critical need for reliable protocols, ongoing training, and accountability. For anyone considering this agency, these narratives underscore the importance of careful vetting, in-depth interviews with potential caregivers, clear escalation procedures for emergencies, and a transparent plan for weekend and holiday coverage.
Premier Care of Woodbury is an exceptional assisted living community located in Woodbury, CT. Our board and care home offers a comfortable and nurturing environment for seniors who require assistance with their daily living activities.
Our residents enjoy a range of amenities to ensure their comfort and well-being. Each room is fully furnished and includes cable or satellite TV, a telephone, and Wi-Fi/high-speed internet access. Our communal areas are thoughtfully designed and include a dining room where delicious meals are served, as well as outdoor spaces where residents can relax and enjoy the beautiful garden.
At Premier Care of Woodbury, we provide 24-hour supervision to ensure the safety and security of our residents. Our dedicated caregivers are trained to assist with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure that each resident's medication needs are met.
We understand the importance of maintaining physical health, which is why we coordinate with healthcare providers to meet any specific medical needs our residents may have. This includes diabetes care and offering specialized diets for those with dietary restrictions. Additionally, we provide transportation arrangements for medical appointments.
We believe in promoting mental wellness along with physical health. That's why we offer a mental wellness program that focuses on engaging activities to stimulate the mind and encourage social interaction among our residents. We also organize scheduled daily activities to keep our residents active and engaged.
Conveniently located near parks, pharmacies, physicians' offices, and restaurants, Premier Care of Woodbury ensures that our residents have easy access to essential services in the local area.
We invite you to visit Premier Care of Woodbury so you can experience firsthand the warm and caring environment we provide for our residents.
Premier Care of Woodbury offers private accommodations at a monthly rate of $3,800, which positions it competitively within Litchfield County where the average cost for similar services is slightly lower at $3,779. However, when compared to the broader Connecticut market, Premier Care stands out as a more affordable option given that the state-wide average for private room care reaches $5,479. This pricing structure underscores Premier Care's commitment to providing quality service while maintaining accessibility for families seeking personalized care in a more manageable financial framework.
Premier Care Of Woodbury is located at 280 Middle Road Turnpike, Woodbury, CT 06798 in Litchfield County, Connecticut
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