Overall Review of St Francis Hospital & Med
caveat
6 reviews mention this
Emergency wait times drive complaints
Long emergency waits are a recurring frustration in reviews.
Several reviewers describe being kept in waiting areas for multiple hours, including cases where they were on chairs, in hallways, or waiting for a bed to open. Others mention waiting so long that they reported leaving before being fully seen or only after repeated prompting. While some reviewers do describe good care once they reached staff or specific units, the wait itself comes up again and again as the sticking point.
caveat
4 reviews mention this
Communication issues frustrate families
Reviews frequently point to poor communication during urgent care.
Residents and family members describe difficulty getting answers, updates, or return calls during ER and hospital stays. Some mention staff not explaining what was happening, limited status communication, or delays in coordinating next steps after providers were involved. A few reviews also describe patients left unsure about transfers and room availability, which adds to the stress during already-urgent situations.
common
6 reviews mention this
Staff caring shows up in reviews
Many reviewers praise nurses and other caregivers for compassion.
A substantial number of reviews highlight nurses and caregivers who felt attentive, kind, and emotionally supportive during ER visits, surgeries, and recovery. Several reviewers single out specific nurses for taking time, advocating for comfort and needs, and making the experience feel less overwhelming. At the same time, other reviews describe call-bell delays, unresponsiveness, or rude treatment—so residents and families appear to experience care very differently depending on the unit and shift.
caveat
2 reviews mention this
Parking can be costly
Parking expenses are a frequent pain point in reviews.
Some reviewers report positive parking experiences such as valet service and parking validation for certain surgical visits. Others describe significant out-of-pocket costs during longer ICU stays and say validation options were limited, leading to large totals over time. Taken together, parking is a contrast: convenient for some situations, but expensive for others when families expect longer hospital stays.
common
3 reviews mention this
Clean, modern spaces get praise
Multiple reviews mention the facility looks clean and modern.
Some reviewers describe the hospital as clean, organized, and with modern decor, sometimes also noting good signage and general upkeep. A few reviews connect that feel to smoother visits like check-in and navigation. However, a smaller set of reviews also raise sanitation problems (including rooms and bathrooms), so cleanliness appears more reliable in some visits than others.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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Compassionate, reliable caregivers who feel like family.
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