Abbott Terrace Adult Day Ctr

Pros

• Allison and Maggie are ambassadors at Abbott Terrace, making the stay much better with their kindness, smiles, and helpfulness.
• The activity director on the 3rd floor is described as a sweet, kind, amazing man who always has a smile.
• The nurses, CNAs, and staff are described as nice and caring.
• Athena Health Care is credited with providing kindness and compassion and helping to resolve issues.
• The nurses were very good with the mom; they were attentive to her needs and caring.

Cons

• The facility is described as absolutely horrific and dirty, with sticky floors and surfaces and old food on trays.
• There were mouse and bug traps on the floor.
• Residents cried on the floor while most staff sat at the nurses' station on their phones complaining.
• The patient on the 3rd floor was rarely checked on despite an order to be checked every 15 minutes.
• Abbott Terrace allegedly deteriorated the resident's spirit, body, and mind.
• The facility owed a large deposit and did not return calls after the stay.
• The place is horrible and needs to be investigated by the health department; staff were unprofessional and disrespectful.
• A staff member rifled through a resident's wallet and over $4,000 disappeared; theft occurred.
• Nurses were rude and unprofessional; there was no communication, and family members could not see their loved ones.

Review

Across a wide spread of firsthand accounts, Abbott Terrace emerges in these messages as a place where care quality and safety were repeatedly called into question by residents, family members, and visitors. The threads run from stark, unsettling hygiene issues to alarming concerns about safety, communication, and even financial integrity. While a few individuals recount positive experiences - with caring staff members, a responsive activity director, and moments of empathy - the overall picture conveyed is overwhelmingly troubling and sometimes harrowing.

Several reviewers describe filth and neglect on admission and during the stay. One family recounts filthy rooms and sticky surfaces, with old food lingering on trays and even mouse and bug traps visible on the floor. They describe residents crying in common areas while staff sit at the nurses' station absorbed in their phones, seemingly indifferent to the distress around them. A patient on the third floor reportedly spent two weeks there with little consistent check-ins, and on one day was found in darkness, the shades drawn, with the room disheveled and the patient shaking with fear after claiming to see a "snake." These scenes strongly suggest an environment that could be disorienting and unsafe for someone with Alzheimer's, potentially accelerating distress rather than calming it.

The experiences of fall injuries and resulting harm are another dominant thread. The same account notes four falls in a span of three weeks, leaving the resident with bruises, stitches, and a broken hip, ultimately contributing to a decline that preceded death within a month of admission. In another string of anecdotes, family members recount lapses in supervision or delayed responses - such as a patient who was supposed to be checked every 15 minutes but rarely monitored, or a resident who spent hours waiting for assistance and cried out in pain without timely help. The cumulative effect described is one of compromised safety and preventable harm.

Amid the negative reports, there are a few glimmers of positive impressions. Some reviewers singled out compassionate individuals who stood out in a sea of complaints. For instance, an activity director on the second floor is repeatedly praised for kindness and engagement, and a food-delivery staff member is described as the only employee who showed consistent care toward a patient. A couple of residents or family members also highlight nurses who were attentive and caring, and a statement from one reviewer even retracts earlier complaints, attributing the change to a moment of frustration and acknowledging improvements or different experiences over time. These voice moments underscore that care can vary significantly by shift, by unit, and by staff member.

Administrative and financial frustrations feature prominently. Families describe difficulties with deposits and refunds, with a two-month deposit reportedly not returned despite short stays, and calls going unanswered even after repeated attempts. When they sought help from the parent company, Athena Health Care, they report a more responsive and compassionate reception that helped resolve the money issue, though their overall trust in Abbott's governance remained shaken. Other administrative grievances include mismanagement of patient belongings - lost clothes, clothes placed on the wrong patient, and delayed or absent communications about medical care and discharge plans. In one troubling case, a social worker is described as unhelpful and even hostile, lacking basic courtesy or follow-through, which only compounds the sense of systemic neglect.

A cluster of reviews centers on safety, respect, and patient rights. Several accounts claim rude or unprofessional behavior by staff, with occurrences of arguing with residents or speaking harshly to them, sometimes in the middle of the night or during routine care. There are stories of mislaid or misused medications, MRSA concerns, unsanitary wound care, and a general impression of inconsistent standards of care across departments. Family members report feeling excluded from decision-making processes, difficulties arranging home services, and the sense that some social workers or administrators did not adequately advocate on behalf of patients. In one dramatic example, a wallet is said to have been stolen by a staff member, leading to police involvement and questions about the facility's safeguards for vulnerable residents.

The collection of experiences also touches on visitation and privacy issues, including restrictions during the COVID era and ongoing concerns about being able to see a loved one. Several reviewers describe an inability to visit or to communicate with a resident due to administrative barriers, and one account depicts a family member being blocked from access despite legal rights. The mix of restricted visits, limited transparency, and concerns about who is supervising care creates an atmosphere in which families feel compelled to push for accountability and outside oversight.

Taken together, these statements sketch a picture of a facility where quality of care, cleanliness, and patient safety are repeatedly questioned, even as a few staff members and moments of compassion offer counterpoints. The breadth of experiences - from heartbreaking declines and preventable injuries to accusations of theft and poor communication - suggests systemic problems that merit independent review and closer oversight. For those with loved ones in care, these accounts underscore the importance of thorough due diligence, clear channels for reporting concerns, and active involvement from families to monitor care, advocate for timely updates, and seek accountability. The authors of these messages express a hope that, moving forward, more robust supervision and a stronger commitment to compassionate, attentive care will guide the facility and its parent organization toward meaningful improvements.

This part of Waterbury, Connecticut offers a variety of amenities that may be appealing to seniors looking for a convenient and comfortable living environment. With pharmacies such as Saint Mary's Hospital Inpatient Pharmacy and Walgreens located within close proximity, access to medication and healthcare services is readily available. Additionally, the presence of healthcare providers like Community Health Center and Specialists In Women's Healthcare PC ensures quality medical care in the area. The abundance of restaurants like Tower Grill and San Marino Ristorante Italiano offer dining options for residents looking to enjoy a meal out without traveling far. Nearby parks such as Bucks Hill Park and Hollow Park provide opportunities for leisurely walks or outdoor activities. Overall, this neighborhood provides a mix of essential services, dining options, and recreational spaces that could contribute to a comfortable retirement living experience.

Pharmacies

• Saint Mary's Hospital, Inpatient Pharmacy (0.1 miles)
• Walgreens (0.7 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.9 miles)

Physicians

• Community Health Center (0.1 miles)
• Specialists In Women's Healthcare PC (1.2 miles)
• Shetty Jay, MD (1.2 miles)
• Bidarkote Somanath (1.3 miles)
• Ihsan I Jabbour (1.3 miles)
• Rehabhealth PC (1.5 miles)
• Choudhry, Farah, Md - Alliance Medical Group (2.8 miles)

Hospitals

• Saint Mary's Hospital (0.3 miles)
• Naugatuck Valley Surgery Center (1.3 miles)
• Saint Mary's Health System Affiliates (3.5 miles)
• Hospital Of Central Connecticut At Bradley Memorial (8.8 miles)
• The Wellspring Foundation (11 miles)
• Gaylord Specialty Healthcare/Gaylord Hospital (11 miles)

Restaurants

• McDonald's (0.5 miles)
• Tower Grill (0.7 miles)
• McDonald's (0.8 miles)
• San Marino Ristorante Italiano (0.8 miles)
• Burger King (0.9 miles)
• Wendy's (0.9 miles)
• Arby's (1.5 miles)

Parks

• Bucks Hill Park (2.7 miles)
• Lock 12 Historical Park (8.2 miles)
• Plymouth Green (8.8 miles)
• Hollow Park (9.1 miles)
• Hubbard Park (10.6 miles)
• Norton Park (11.1 miles)

Cafes

• Riders Smokehouse Bar (3.6 miles)
• Starbucks (8.7 miles)
• Starbucks (10 miles)
• Panera Bread (10.5 miles)
• Starbucks (11 miles)

Theaters

• AMC Starplex Cinemas Southington 12 (6.8 miles)