Overall Review of Abbott Terrace Adult Day Ctr
common
7 reviews mention this
Care staff experience is mixed
Residents and families describe both kind support from staff and serious lapses in professionalism.
Some reviewers credit specific people and describe staff as caring, attentive, and willing to help with day-to-day needs. Others report rude behavior, poor responsiveness, and interactions they felt were unprofessional or lacking compassion. A number of comments also point to communication problems that shaped how families experienced staffing in practice.
caveat
2 reviews mention this
Cleanliness concerns are recurring
Multiple reviewers describe serious cleanliness problems on the unit.
One family member described sticky floors and surfaces, old food left on a tray, and visible pest traps during their loved one’s admission. Another reviewer said the facility is disgusting and should be shut down, aligning with the theme that cleanliness standards were not met in their experience.
caveat
5 reviews mention this
Communication and visiting are issues
Several reviewers describe difficulties communicating with staff and arranging visits.
Reviewers mention long waits or phone calls that were not answered, along with staff hanging up or giving unclear instructions about scheduling. Others describe being unable to see a loved one, including during times when they felt they should have access. Taken together, the reviews portray frequent breakdowns in follow-through and family communication.
caveat
3 reviews mention this
Falls and injuries drive complaints
Some families report falls and injuries that escalated quickly.
One reviewer described repeated falls during a short stay, along with severe injuries and a rapid decline that they linked to the facility’s care. Another detailed multiple falls, emergency treatment, and complications they believed resulted from delayed or inadequate responses. A further review summed up outcomes as nearly life-threatening, reinforcing the safety theme across different accounts.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.