Masonicare At Ashlar Village in Wallingford, CT

Pros

• Ashlar Village offers a comprehensive range of amenities including a beautiful apartment, exceptional dining services, housekeeping, daily activities, 24/7 security, wellness programs, and transportation services.
• The AV Mall is a standout feature that brings shops, a gym, a hair salon, a billiards room, and more within reach.
• The people at Ashlar Village are its greatest treasure, with a warm, welcoming, and deeply connected community.
• The friendships formed at Ashlar Village are invaluable and reinforce why AV is a special place to live.
• Ashlar Village is a thriving community that enriches every stage of life.
• Residents experience new friendships blossoming, prioritized well-being, and days filled with comfort, purpose, and joy.

Cons

• The staff were incredibly disrespectful, incompetent, and unprofessional.
• Kelly was one of the worst staff members to work with.
• The management and CNAs have gone from friendly, helpful, and welcoming to outright rude and disrespectful.
• They lied to keep their job.
• The CNAs lack training and fail to treat every worker with respect.
• Several residents have chosen to live elsewhere due to the way staff have spoken to them.
• They continue mailing flyers to residents' homes despite requests to stop.

Review

Masonicare At Ashlar Village is best suited for active, socially oriented seniors who want a campus-style living environment where independence is supported by a robust menu of on-site services. In Wallingford, CT, this community blends an attractive independent living setting with a built-in ecosystem of amenities, the AV Mall includes shops, a gym, a hair salon, and billiards, while dining, housekeeping, daily activities, 24/7 security, wellness programs, and transportation are all readily available. For residents who value connection and convenience, ashlar’s scale, roughly 400 residents within a cohesive village, creates daily opportunities to build friendships, volunteer, and participate in a lively social calendar. It is a place where daily life centers on security, purpose, and a sense of belonging, with a range of housing and care options that can accommodate evolving needs.

Those who may want to consider alternatives include seniors who place an exceptionally high premium on consistently courteous front-line service and steady, transparent leadership. Several reviews point to persistent issues with management and some staff, describing interactions as rude, disrespectful, or unprofessional, and mentioning experiences of misinformation or accusatory communication. For families prioritizing predictable administrative responsiveness and consistently positive day-to-day treatment, Ashlar Village’s current leadership climate may feel uncertain. In those cases, a smaller, more intimate setting or a community with a longer track record of stable management could feel more reassuring, even if it sacrifices some of Ashlar’s expansive on-site conveniences.

The community’s strongest positives are self-evident in the daily rhythm of life: high-quality dining, comprehensive housekeeping, and a full slate of wellness and transportation services create real practical upside for residents who want to minimize chores and maximize activity. The “AV Mall” concept is more than marketing flair; it anchors a lifestyle where residents can meet, shop, and access services without leaving campus. The social ecosystem is reinforced by clubs, volunteer opportunities, and a broad array of activities that help residents feel connected and purposeful. Along with ample housing options, ranging from apartments to larger condos and even duplex layouts, the campus design supports sustained independence while providing a built-in sense of community that many seniors seek as they age in place.

Nonetheless, the friction visible in the reviews cannot be ignored. The most persistent concern centers on management and some staff interactions, with credible reports of disrespectful behavior and inconsistent service. Statements describing staff as “incredibly disrespectful, incompetent, and unprofessional” and references to lying or poor treatment dilute the otherwise compelling picture of amenities and community spirit. These experiences matter because they directly affect day-to-day life, from how requests are handled to how residents perceive safety and respect on campus. When management culture undermines trust, even excellent facilities and activities struggle to deliver a consistently positive resident experience.

Despite those concerns, Ashlar Village delivers meaningful value for the right residents. The campus’ beauty, abundant conveniences, and the opportunity to participate in a thriving, volunteer-minded community are powerful draws. The breadth of living options and the presence of hospice care among the continuum can give families some reassurance about future flexibility, should care needs evolve. The feedback surrounding the resident community, friendly neighbors, engaged volunteers, and many who feel that life here “feels like home”, speaks to a core strength that cannot be dismissed. For those who prize social fulfillment and campus life, the positives often resonate more loudly than the challenges, making Ashlar Village a strong candidate when due diligence is paired with careful scrutiny of staff dynamics.

The bottom-line recommendation is practical and candid: Ashlar Village is a compelling choice for seniors who want a vibrant, amenity-rich environment with ready access to services, security, and a supportive social fabric. It is less ideal for those who must have consistently exemplary frontline care and transparent, respectful management on every interaction. Prospective residents should engage directly with leadership and multiple staff and residents to assess current communication patterns, turnover, and problem-resolution practices. In-depth conversations about training, accountability, and how complaints are addressed will illuminate whether the community’s considerable strengths can consistently compensate for the documented management concerns.

Physicians

• Masonic Health Center (0.6 miles)
• Connecticut Orthopaedics (1.6 miles)
• Walmart Garden Center (2.1 miles)
• The Women's Center Of Southern New England (2.4 miles)
• Hartford HealthCare Medical Group (2.6 miles)
• Dr Francescon's Office (3.7 miles)
• Ear Nose & Throat Specialists (5.1 miles)

Hospitals

• Gaylord Specialty Healthcare/Gaylord Hospital (1 miles)
• MidState Medical Center (6.4 miles)
• Family Birthing Center (6.4 miles)
• Hospital Of Central Connecticut At Bradley Memorial (9.4 miles)

Restaurants

• Neil's New York Style Donut & Bake Shop (1.1 miles)
• McDonald's (1.6 miles)
• Wendy's (1.7 miles)
• Hometown Pizza & Restaurant (1.9 miles)
• Double Play Cafe (2 miles)
• Sliders Grill & Bar (2.8 miles)
• Sonic Drive-In (2.9 miles)

Pharmacies

• Walgreens (1.2 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.9 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (3.3 miles)
• Panera Bread (7.5 miles)
• Starbucks (10.6 miles)
• Starbucks (10.8 miles)

Parks

• Lock 12 Historical Park (4.1 miles)
• Northford Park (5.6 miles)
• Hubbard Park (6.1 miles)
• Washington Park (6.1 miles)
• East Rock Park (10.1 miles)

Theaters

• Cinemark North Haven (7.3 miles)
• AMC Starplex Cinemas Southington 12 (7.9 miles)