Priority Care, Inc.

Pros

• The nurses Danielle, Anna, Margo, Jen, Michelle, Becky, Mike, and Rhonda are praised for truly caring about the patient's well-being.
• The staff are described as very accommodating, understanding, and helpful with the patient's family.
• The patient's mother was happy and comfortable with everyone, which is highlighted as the important outcome.
• The reviewer would recommend the agency based on the positive care team experience.
• The service is described as down-to-earth and approachable.

Cons

• The reviewer notes frequent nurse turnover, causing a lack of continuity in care.
• The service is described as malingering on for years, with care continuing beyond any medical necessity.
• There is a belief that the agency prioritizes profit over patient need, as seen in ongoing approvals and delays for others.
• Medication management is criticized: one nurse hovered over meds and did not empower the patient to learn to manage them.
• There is no continuity from nurse to nurse; patients repeatedly get new staff with inconsistent care.
• Complaints about rude or unprofessional nurses were said to go unheard by the administration.
• A serious case is cited where wellness checks failed, leading to a deceased uncle and calls for the agency to be shut down.
• An aide is described as insulting and lazy, with staff told to mind their own business.
• Aides are accused of bullying, being lazy, and charging extra money, with a state Ombudsman involvement cited.
• Office staff are described as rude and unhelpful, with overall complaints that the agency is unreliable and should be avoided.

Review

What emerges from these experiences is a jagged spectrum of care, where a handful of compassionate nurses can shine brightly against a backdrop of turnover, miscommunications, and at times alarming lapses in oversight. The overall tone is that of "three stars" - not terrible, not wonderful - a verdict that seems to come from the sense that, when the right nurse shows up with genuine bedside manner, the service can feel life?changing. But that good experience is all too fragile, because the agency's frequent nurse turnover makes it nearly impossible to rely on consistent, continuous care or to anchor a review to a stable caregiver.

One longstanding thread is the span of care. For the author who began with the service after a hospital stay in 2019 and only recently concluded the arrangement, the arrangement stretched for six years, a duration they felt was far too long for someone who is not homebound or seriously ill by all measures. They describe a pattern in which medication administration was performed by an LPN, with occasional RN visits sprinkled in, but the core reality was a system that kept the same person in place for years or shuffled through dozens of nurses, never giving the patient true continuity or a stable cadence. The impression left is that the service may be more about maintaining status quo and generating billable visits than about meeting a clearly defined medical necessity. The author even questions whether someone in management should be stepping in to reassess ongoing need, hinting at a malingered sense of demand simply because Medicaid Husky kept approving, while Medicare appeared far more restrictive.

There's a strong undercurrent of concern about how needs are evaluated and funded. The author uses the term malingering to describe the ongoing provision of home health services without a demonstrable, changing medical necessity. They express the belief that higher?ups should oversee cases like theirs to prevent the kind of long?running, arguably nonessential care that diverts time and money away from truly needy patients. The distinction between Medicaid and Medicare access adds another layer of frustration: while Medicaid coverage seemed to sustain an extended period of service, Medicare - used by a friend - couldn't authorize the same duration, creating a sense of inequity and arbitrariness in who gets continued support and why.

Practical day?to?day practices also colored the experience. The patient recounts a specific policy friction around medication preparation and administration. Medications were kept in a lock box at home; the nurse would unlock it and place the meds into sleeves for the patient. After years in the program, Medicaid advised the patient to begin laying out the medications themselves in front of the nurse to "learn how to fly on my own." Some nurses allowed this self?direction under supervision; the last nurse, however, refused, hovering as if the patient were a thief. The sense of being micromanaged or infantilized by staff who were supposed to promote independence becomes a recurring complaint, underscoring a deeper tension between risk management and patient autonomy.

That tension feeds into a broader lament about continuity and the quality of the nursing staff. The review repeatedly says there is no real nurse continuity from visit to visit; when a dependable nurse is found for a year or so, they eventually leave, plunging the patient back into a period of anxiety about who will appear next and what their approach will be. The impact is not just inconvenient; it becomes a source of stress around medication timing, monitoring, and general home safety. Complaints about rude or unhelpful nurses appear alongside accolades for those who truly cared. In the best cases, nurses like Danielle, Anna, Margo, Jen, Michelle, Becky, Mike, and Rhonda are singled out for their genuine care and reliable presence, even as it's acknowledged that several of these caring individuals are no longer with the agency.

The most searing parts of the narratives involve failures that reach beyond inconveniences and into life?and?death stakes. One deeply painful entry recounts the uncle of the writer, who was a very sick man with multiple co?morbidities and who never missed a home visit or a wound?care routine for a long time. The family trusted the routine wellness checks and the daily coordination around a wound vac. Yet when he stopped answering the door or his phone on a scheduled day, no proactive contact was made; no one attempted to reach the family or check on his wellbeing. It took neighbors calling the police for a wellness check, and the staff's response was portrayed as lacking urgency and accountability. The resulting scene - an uncle found decomposing in his condo for two weeks - became the most devastating example of what can go wrong when case management fails to escalate concerns. The niece, who is an RN with case management experience, argues that the nurses in that situation should have been able to escalate or trigger an urgent intervention, and she calls for accountability and even "license stripping" for those involved. It's a wrenching indictment of a system that allowed a missed visit to become a fatal delay.

Alongside the tragic account are other troubling anecdotes that reveal a broader pattern of disrespect or neglect. One reviewer describes being insulted by an aide when they challenged laziness and perceived misalignment between duties and client needs. The aide allegedly advised the reviewer to mind their own business, a response that reinforces the sense that some staff treat family concerns as an intrusion rather than part of a collaborative care model. Another account from a Stamford, CT, facility describes a resident with a staff member who behaved abusively, spent time away from clients, and faced accusations of charging extra money for basic duties, prompting a harsh verdict that the agency should be closed down. A separate complaint is that office staff were rude, made it difficult to leave the agency, and created a general atmosphere of hostility. The combination of rude office culture and direct patient?care staff concerns culminates in a pervasive sense that the organization lacks consistent standards and accountability.

There are clear calls for reform embedded within these experiences. The reviews urge higher?level oversight, more careful triaging of who truly needs services, and more stringent accountability for staff conduct. They also highlight a desire for better holiday, weekend, and turnover management to preserve continuity, as well as a push for better patient empowerment when appropriate - balanced with safety and compliance. And amid the critiques, there are still brief affirmations of good care - ostensibly proof that a handful of nurses can deliver compassionate, attentive care that genuinely improves a patient's day?to?day life. These voices remind readers that quality care can exist, but it is contingent on stable staffing, respectful professional conduct, and governance that prioritizes the needs of the patient over the inertia of a long?running program.

In the end, the composite story is a complex portrait of Family Care Visting Nurse: capable of delivering moments of real care and relief, yet hampered by systemic issues that undermine reliability and safety. Turnover, inconsistent oversight, and uneven staff behavior appear as recurring obstacles to trust - and for many families, the question isn't merely about satisfaction with a single visit, but about the agency's ability to sustain a respectful, responsive, and accountable home health service over time. The result is a mosaic of gratitude and grievance, with a few bright stars among a chorus of legitimate concerns, all pointing toward a need for meaningful reform, stronger professional standards, and a more patient?centered approach that makes the "three stars" feel like a fair baseline rather than an unavoidable compromise.

This area of Stratford, Connecticut offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable living environment. With parks like Boothe Memorial Park Hawkwatch and Silver Sands State Park nearby, residents can enjoy outdoor activities and nature walks. There are also several restaurants within a few miles, providing plenty of dining options. Additionally, pharmacies such as Walgreens and CVS are easily accessible for any medical needs. For healthcare services, there are physicians' offices like Medical Imaging Systems and hospital facilities like Milford Hospital Walk In in close proximity. Transportation options include the Metro North - Milford Train Station for easy access to neighboring areas. Places of worship like St Barbara Greek Orthodox Church offer spiritual fulfillment for those seeking religious community. Overall, this part of Stratford provides a well-rounded living experience for seniors looking to settle down in a convenient and welcoming neighborhood.

Parks

• Boothe Memorial Park Hawkwatch (1 miles)
• Silver Sands State Park (3 miles)
• Twin Brooks Park (4.3 miles)

Restaurants

• Panchero's Mexican Grill (2.1 miles)
• Spotted Horse Tavern Shelton (2.3 miles)
• GG's Wood Fired Pizza (2.4 miles)
• McDonald's (2.8 miles)
• Casey's Irish Pub (2.9 miles)
• Wendy's (2.9 miles)
• Scratch Baking (2.9 miles)

Pharmacies

• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)
• Rite Aid (3 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.2 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (3.5 miles)
• Doughnut Inn (4 miles)
• Aunties Cafe (4 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.5 miles)
• Starbucks (5 miles)

Physicians

• Medical Imaging Systems (2.3 miles)
• Steeves Corrie MD (2.4 miles)
• Neurological Specialists PC (2.4 miles)
• Associated Neurologists of Southern Connecticut PC (2.4 miles)
• Vicente MD Diaz MBA (2.4 miles)
• Primary Care Associates PC (3.6 miles)
• Bridgeport Family Health (5 miles)

Hospitals

• Milford Hospital Walk In (2.8 miles)
• Milford Campus Bridgeport Hospital (2.9 miles)
• Bridgeport Hospital (5.2 miles)
• Bridgeport Hospital (5.2 miles)
• St Vincent's Medical Center (6 miles)
• Veterans Affairs CT Healthcare System: West Haven Medical Center (7.8 miles)

Transportation

• Metro North - Milford Train Station (2.9 miles)
• Metro-North BPT Rail Yard (5.4 miles)
• U-Haul Moving & Storage of Orange (5.9 miles)
• Greater Bridgeport Transit Authority (6.3 miles)
• Amtrak (6.5 miles)
• Metro North West Haven Train Station (7.5 miles)

Places of Worship

• St Barbara Greek Orthodox Church (5.4 miles)
• Church Of The Holy Spirit (8.1 miles)