Right at Home - Milford

Pros

• The staff at Right at Home are friendly and caring, and the agency is reliable.
• Right at Home's caregivers fulfill the emotional and physical needs of clients' families.
• The office staff communicate in a timely and professional manner.
• Families highly recommend Right at Home for elderly care.
• Right at Home provides impeccable service for loved ones over many years.
• The agency excels at matching suitable aides to meet specific needs.
• The home health care aides are experienced, professional, kind, and trustworthy.
• The staff are courteous, check up on clients regularly, and nurses are on time and caring.
• Mary is amazing; the staff are compassionate and friendly, and provide helpful information.

Cons

• The reviewer wishes they could give zero stars to the company.
• The reviewer alleges the agency exposed their hospice-bound grandfather to Covid.
• The reviewer states an aide who exposed them apologized, while the owner blamed the family.
• The aide allegedly tested positive for Covid within 24 hours of entering the grandparents' home and was unmasked while symptomatic.
• The reviewer describes a horrible experience during a major storm power outage, where a CNA was ordered to abandon the elderly clients.
• The office staff were described as belligerent, rude, and ignorant.
• The reviewer reports multiple aides were used, including one who attempted to take money from the grandmother.
• The experience reportedly caused significant stress and felt like a nightmare, with promises not kept.

Review

Right at Home Milford is best suited for families seeking dependable, empathetic in-home care that emphasizes continuity, strong caregiver matching, and reliable, responsive office support. It works exceptionally well for seniors who want help with daily living tasks - meal preparation, light housekeeping, transportation, medication reminders, and companionship - delivered by experienced aides who are carefully paired to fit individual needs and personalities. This agency shines for those who prefer to remain at home rather than move into a facility, provided the level of care remains within the scope of supportive, non-acute services and the family can rely on consistent scheduling and communication. It is less about medical specialization and more about sustained quality of daily care and dignity in the home.

Those weighing alternatives should consider situations where 24/7 live-in coverage or constant clinical oversight is non-negotiable. For seniors with complex medical needs requiring continuous skilled nursing or highly regimented healthcare management, a facility-based option or a home-care provider with a deeper medical footprint may be more appropriate. Families prioritizing an institution-like environment, predictable 24/7 supervision, or a vendor with a faultless crisis-response record should compare options carefully. A few reviews hint at governance and crisis-planning gaps that can feel consequential when emergencies arise, so exploring backup staffing policies and explicit emergency protocols beforehand is prudent.

The strongest positives - exceptional caregiver compatibility, prompt communication, and proactive scheduling - consistently offset the most common concerns. Across many families, aides arrive on time, offer compassionate, patient care, and stay engaged with both client and family through regular updates. The office team is frequently praised for responsiveness, with messages and changes handled quickly, which softens the impact of unforeseen needs or changes in routine. The ability to tailor caregiver matches to adapt to personality quirks, routines, and living arrangements is repeatedly cited as a core strength, reducing the friction typically seen in long-term home-care arrangements.

Yet, a handful of reviews raise legitimate cautions. One family recounts a troubling incident where a caregiver allegedly exposed a relative to illness and the owner-son relationship with accountability appeared strained, signaling a potential risk when crisis management and communication are tested. Another review describes a crisis during a major power outage in which a CNA left an elderly, vulnerable client group, accompanied by reports of rude or unhelpful office interactions. A few accounts mention transportation hurdles or scheduling bumps. Taken together, these episodes underscore the reality that human factors and crisis conditions can reveal gaps in policy and practice, even in a well-regarded agency.

Nonetheless, the long-standing praise from other families, including multi-year, highly positive experiences, remains persuasive. Several clients emphasize that the agency consistently matched the right aides, delivered care that felt trustworthy and thorough, and secured short-notice coverage without sacrificing quality. The narrative of a caregiver who "handles mom's sarcasm and remarks" with patience, or the family whose mother benefited from a "gift" of reliable, attentive support, suggests a depth of relational care that is not easy to achieve. In practice, that track record of dependable, compassionate service matters greatly when evaluating whether to keep the relationship intact or to shop for alternatives.

Bottom-line guidance centers on alignment of expectations with capabilities. Right at Home Milford is a strong match for families prioritizing dependable, person-centered home care, where consistent caregiver matching and rapid communication can reliably sustain independence at home. It remains a compelling option for those who value long-time relationships with caregivers and a responsive office culture, provided crisis planning and backup-staff policies are clearly understood and documented. For households needing relentless 24/7 supervision, or wanting to avoid any risk of disruption during emergencies, it is wise to compare with providers that emphasize robust crisis-response frameworks and institutional-level coverage. Before committing, pursue a thorough in-home assessment, request current references, verify crisis procedures and backup staffing, and consider a short-term trial to confirm that the care dynamic - and the management team backing it - meets the specific expectations of the loved one.

This part of Milford, Connecticut offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies, restaurants, cafes, and healthcare providers in close proximity, residents can easily access essential goods and services. The presence of several hospitals and physicians ensures that medical care is readily available in case of emergencies or routine check-ups. Additionally, the nearby parks provide opportunities for outdoor recreation and relaxation. The convenient transportation options such as the train stations and transit authorities make it easy for seniors to get around town without needing to rely on a car. Overall, this area provides a comfortable and convenient living environment for older adults looking for a vibrant community with access to essential services.

Restaurants

• McDonald's (0.5 miles)
• Casey's Irish Pub (2.1 miles)
• Two Roads Brewing Company (2.4 miles)
• Scratch Baking (2.8 miles)
• GG's Wood Fired Pizza (2.8 miles)
• Stonebridge Restaurant (2.8 miles)
• McDonald's (3.3 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (3 miles)

Physicians

• Primary Care Associates PC (1.5 miles)
• Associated Neurologists of Southern Connecticut PC (3 miles)
• Vicente MD Diaz MBA (3.3 miles)
• Bridgeport Family Health (4.9 miles)
• Medical Imaging Systems (5.3 miles)
• Steeves Corrie MD (5.3 miles)
• Neurological Specialists PC (5.3 miles)

Cafes

• Doughnut Inn (1.6 miles)
• Starbucks (4.1 miles)
• Panera Bread (5 miles)
• Starbucks (5.3 miles)
• Starbucks (5.6 miles)
• Starbucks (5.9 miles)
• Aunties Cafe (6.9 miles)

Parks

• Silver Sands State Park (2 miles)
• Boothe Memorial Park Hawkwatch (2.3 miles)
• Twin Brooks Park (5.1 miles)
• Lake Mohegan (7.9 miles)
• Gould Manor Park (7.9 miles)

Hospitals

• Milford Campus Bridgeport Hospital (2.2 miles)
• Milford Hospital Walk In (3.2 miles)
• Bridgeport Hospital (3.4 miles)
• Bridgeport Hospital (3.5 miles)
• St Vincent's Medical Center (5.2 miles)

Transportation

• Metro North - Milford Train Station (2.6 miles)
• Metro-North BPT Rail Yard (3.5 miles)
• Greater Bridgeport Transit Authority (4.7 miles)
• Amtrak (4.7 miles)
• U-Haul Moving & Storage of Orange (7.4 miles)
• Metro North - Fairfield Metro Station (7.5 miles)

Places of Worship

• St Barbara Greek Orthodox Church (7.2 miles)