Right at Home - Milford

Pros

• Right at Home staff are friendly, caring, and reliable.
• The agency consistently meets the emotional and physical needs of loved ones.
• Office staff communicate in a timely and professional manner.
• Right at Home excels at matching suitable aides to each client's needs.
• They accommodate short-notice care requests with efficiency and professionalism.
• The service has been impeccable and a gift to families for years.
• Management responds quickly to texts and calls, ensuring smooth coordination.
• Clients frequently recommend Right at Home and express high satisfaction.
• Caregivers are punctual, kind, and attentive to residents' needs.
• The environment is nurturing, respectful, and supportive.

Cons

• A reviewer wished they could give zero stars to the company.
• They claimed the agency exposed a grandfather in hospice to COVID.
• They stated the aide tested positive for COVID within 24 hours of entering the home and remained unmasked while symptomatic.
• They said the aide abandoned the grandparents to get tested and did not notify the family.
• They alleged the owner tried to blame the family for the situation.
• They described the CNA as being ordered to abandon elderly clients during a power outage with no running water.
• They called the office staff belligerent, rude, and ignorant.
• They asserted there were aides who tried to take money from the grandmother.
• They claimed the company tells you what you want to hear and delivers none of the promises.
• They described the overall experience as a nightmare and the situation as ongoing stress and burden.
• They alleged abandonment and elder abuse by the agency.

Review

Right at Home is repeatedly described by families as a friendly, caring, and highly reliable home-care agency. In multiple testimonials, the staff are credited with meeting both the emotional and physical needs of aging parents, delivering support that feels attentive and compassionate. The overarching tone is one of gratitude for the personalized attention and the steady presence the agency provides during challenging times. The Milford location, in particular, is highlighted as consistently dependable, with families expressing trust after years of service.

Many families have entrusted Right at Home with the care of their loved ones for extended periods, some for two years and others for nearly a decade. One daughter notes that Right at Home has provided care for her mother for almost ten years, describing the agency as a "gift to our family." Others emphasize that the caregivers have consistently fulfilled daily needs and helped maintain dignity and comfort in the home. The emotional support, reliability, and professional communication from the office staff are repeatedly praised as essential elements of a positive care experience.

A recurring strength highlighted in the reviews is the agency's ability to match the right aides to the right clients. Families report that caregivers are not only experienced and professional but also genuinely kind and trustworthy. The agency's knack for ensuring a good fit between a client and a caregiver helps reduce stress for families and increases the likelihood of a calm, supportive daily routine. In addition, the agency is praised for its responsiveness: management and scheduling staff are described as prompt and communicative, with texts and calls returned within minutes, and with a willingness to accommodate care needs that arise outside of the scheduled hours.

Beyond the staffing fit, reviewers emphasize the practical benefits of ongoing service. Caregivers are lauded for their reliability and for performing household tasks beyond basic personal care, such as cleaning and meal preparation, which eases the burden on families. The care provided is described as thorough, consistent, and focused on the well-being and dignity of each resident. Personal anecdotes reinforce the sense that Right at Home delivers not just professional care but a nurturing environment where clients feel seen and supported. Several reviews also mention the positive impression created by the overall atmosphere and cleanliness of the sites visited.

Several individuals recount specific, glowing compliments about particular staff members, underscoring the personal impact of the agency's care. Mary is singled out as "amazing," with praise for her organization and for providing crucial information that helped families make informed decisions about ongoing care. The broader team is described as compassionate, friendly, and responsive, with written notes of appreciation such as "the staff were all very friendly" and "I would recommend a thousand times over." The sentiment runs strong that if there were more stars, reviewers would use them to acknowledge the level of service they've experienced.

However, not every experience described is positive. One family reports a harrowing incident involving exposure to Covid within a home where a caregiver tested positive soon after entering the residence. The account alleges serious consequences for the grandparents and accuses the agency's owner of attempting to place blame on the family. The reviewer emphasizes the caregiver arrived symptomatic, without an appropriate mask, and that the family feels profound distress and fear because of the situation. This account stands in stark contrast to the otherwise favorable reviews and serves as a stark reminder that safety and accountability are critical in caregiving arrangements.

Another troubling episode relates to a major weather-related power outage. According to one reviewer, during the outage the CNA was instructed to abandon the elderly clients they were caring for and return home because there was no running water. The reviewer characterizes the office staff as belittling, rude, and ignorant until the situation was labeled as abandonment and elder abuse, at which point the CNA was allowed to stay. These remarks describe a perceived breakdown in crisis management and communication, and they illustrate potential gaps in emergency planning and staff support during extreme conditions.

Taken together, the body of reviews presents a nuanced portrait. Right at Home is lauded for its compassionate staff, strong caregiver matching, reliable communications, and the ability to support families with substantial, ongoing needs. The positive experiences - years of dependable care, the sense that caregivers genuinely care for their clients, and the comfort of a reliable system - form a powerful consensus among many families. Yet the serious negative incidents highlighted by a minority of reviewers cannot be ignored; they underscore the essential importance of rigorous safety practices, clear crisis protocols, and respectful, responsive communications in every caregiving relationship. For families considering Right at Home, these reviews offer both reassurance about the agency's strengths and a clear reminder to discuss safety, emergency planning, and accountability upfront to ensure the highest standard of care for their loved ones.

This part of Milford, Connecticut offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies, restaurants, cafes, and healthcare providers in close proximity, residents can easily access essential goods and services. The presence of several hospitals and physicians ensures that medical care is readily available in case of emergencies or routine check-ups. Additionally, the nearby parks provide opportunities for outdoor recreation and relaxation. The convenient transportation options such as the train stations and transit authorities make it easy for seniors to get around town without needing to rely on a car. Overall, this area provides a comfortable and convenient living environment for older adults looking for a vibrant community with access to essential services.

Restaurants

• McDonald's (0.5 miles)
• Casey's Irish Pub (2.1 miles)
• Two Roads Brewing Company (2.4 miles)
• Scratch Baking (2.8 miles)
• GG's Wood Fired Pizza (2.8 miles)
• Stonebridge Restaurant (2.8 miles)
• McDonald's (3.3 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (3 miles)

Physicians

• Primary Care Associates PC (1.5 miles)
• Associated Neurologists of Southern Connecticut PC (3 miles)
• Vicente MD Diaz MBA (3.3 miles)
• Bridgeport Family Health (4.9 miles)
• Medical Imaging Systems (5.3 miles)
• Steeves Corrie MD (5.3 miles)
• Neurological Specialists PC (5.3 miles)

Cafes

• Doughnut Inn (1.6 miles)
• Starbucks (4.1 miles)
• Panera Bread (5 miles)
• Starbucks (5.3 miles)
• Starbucks (5.6 miles)
• Starbucks (5.9 miles)
• Aunties Cafe (6.9 miles)

Parks

• Silver Sands State Park (2 miles)
• Boothe Memorial Park Hawkwatch (2.3 miles)
• Twin Brooks Park (5.1 miles)
• Lake Mohegan (7.9 miles)
• Gould Manor Park (7.9 miles)

Hospitals

• Milford Campus Bridgeport Hospital (2.2 miles)
• Milford Hospital Walk In (3.2 miles)
• Bridgeport Hospital (3.4 miles)
• Bridgeport Hospital (3.5 miles)
• St Vincent's Medical Center (5.2 miles)

Transportation

• Metro North - Milford Train Station (2.6 miles)
• Metro-North BPT Rail Yard (3.5 miles)
• Greater Bridgeport Transit Authority (4.7 miles)
• Amtrak (4.7 miles)
• U-Haul Moving & Storage of Orange (7.4 miles)
• Metro North - Fairfield Metro Station (7.5 miles)

Places of Worship

• St Barbara Greek Orthodox Church (7.2 miles)