Keep Me Home in Berlin, CT

Pros

• Keep Me Home is described as an absolutely wonderful company to work with.
• Wilmarie Bonilla Col?n is praised as the best PCA and a blessing in the reviewer's life.
• Juan is an excellent caregiver.
• Jessica is an amazing aid.
• The staff are caring, kind, and generous.
• The assigned caregiver has been with the family for years, providing consistent, high-quality care.
• The office staff and care coordinators are friendly, professional, and accommodating.
• Pat is friendly and great with the client.
• Maylene is a caring and helpful coordinator.
• The overall service gives families safety, comfort, and peace of mind.

Cons

• The agency is described as a horrible company and the worst in-home health care.
• It is claimed they perform no home checks to ensure employees do their jobs, risking patients' health and safety.
• Keep Me Home Berlin, CT is called by far the worst in-home health care company the reviewer has encountered.
• Caregivers are reportedly late, call out sick, or do not show up as scheduled.
• Some staff are described as aggressive, patronizing, and unprofessional, with at least one nurse reportedly calling the police.
• The transportation service is criticized for reckless driving.
• There are allegations of caregivers engaging in inappropriate behavior on the job and of poor communication.
• Many reviewers state they would not trust the agency with a loved one.

Review

Keep Me Home in Berlin, CT is best suited for families that prize deeply personal, at-home support delivered by long-tenured caregivers who feel like family. The strongest narratives concentrate on individual aides who stay with clients for years, offering steady companionship, practical help with daily activities, and proactive attention to safety and well-being. When a caregiver like Wilmarie or Pat becomes a familiar presence, families report meaningful improvements in quality of life, a sense of calm, and dependable assistance with showers, transportation, and medical appointments. The office staff is repeatedly praised as friendly, responsive, and professional, capable of coordinating schedules and adapting to changing needs.

This agency may also appeal to clients who want flexible, in-home support that goes beyond basic care. Several reviews highlight aides who shop, accompany to appointments, and help organize a safer living space, with caregivers who communicate consistently and engage with family members to ensure continuity of care. For families farther away, Keep Me Home has been experienced as a logistical asset - one that reduces the burden of coordinating multiple services and allows the client to remain in an Independent Living situation longer. When care plans are well executed, the resulting stability and emotional reassurance can be substantial.

At the same time, alternatives should be considered for anyone who cannot tolerate intermittent reliability or inconsistent oversight. A substantial portion of input centers on scenarios where caregivers are late, call out, or fail to show up, leaving a loved one unattended and requiring last-minute scrambling. Multiple reviews describe noisy gaps in coverage, communication lapses, and office responsiveness that diminishes trust. For families needing rigid timeliness, watertight adherence to medical orders, and uniform accountability, these inconsistencies may outweigh the positives and warrant evaluating other providers with stronger guarantees.

The strongest pros - compassionate, capable caregivers and a generally supportive office culture - often offset risk when the same staff members are in place over time. Long-tenured aides have demonstrated reliability, emotional warmth, and a capacity to anticipate needs, which translates into safer homes and more dignified daily living. The ability to tailor services, from showers and homemaking to transportation and medication reminders, is repeatedly cited as a major strength. When the care team is aligned and proactive, families feel less need for constant vigilance and appreciate the sense of stability that comes with familiar faces.

Yet the pattern of negatives cannot be ignored. Reports of no-shows, late arrivals, and disengaged staff undermine confidence, while occasional accounts of disrespectful interactions or unsafe driving by drivers add risk to the calculus. There are also troubling anecdotes about theft, aggressive behavior by a nurse, and inconsistent home visits, which are hard to reconcile with the caregiving ideal. These outlier incidents remind prospective clients that experience and empathy in caregiving must be matched by diligent supervision, rigorous background checks, and dependable logistics.

In the end, Keep Me Home presents as a practical choice for families who value personalized, long-term caregiver relationships and are prepared to intervene when scheduling gaps arise. The dependable caregivers and flexible service options can deliver meaningful improvement in independence and daily comfort, especially when a trusted PCA or two are established and supported by responsive coordinators. However, for those whose bottom line is absolute reliability, strict adherence to doctor orders, and uninterrupted coverage, it is prudent to compare alternatives and insist on clear, enforceable service levels, robust backup plans, and ongoing performance monitoring before committing.

The neighborhood of Berlin, Connecticut, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient place to live. With multiple parks nearby such as Sage Park and Maxwell Park, residents can enjoy leisurely walks in nature. There are also plenty of dining options, including Casa Mia at the Hawthorne and Joe's Filling Station, providing diverse choices for meals. For healthcare needs, there are several pharmacies and medical centers within a short distance, ensuring easy access to essential services. In addition, transportation options like Amtrak are available for those who may not drive. Overall, this part of Berlin provides a well-rounded environment with various resources to support senior living.

Parks

• Sage Park (0.4 miles)
• Washington Park (5.2 miles)
• Maxwell Park (5.5 miles)
• Hubbard Park (5.8 miles)
• Mill Pond Park (6.1 miles)
• Stanley Quarter Park (6.3 miles)
• Norton Park (7.5 miles)

Restaurants

• Casa Mia at the Hawthorne (1.5 miles)
• Whole Donut (1.5 miles)
• Burger King (2.2 miles)
• McDonald's (2.3 miles)
• Tabaq Masala Restaurant & Banquet Hall (3 miles)
• Stew Leonard's (3.3 miles)
• Joe's Filling Station (3.5 miles)

Theaters

• Picture Show at Berlin (1.6 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.6 miles)
• The Stop & Shop Supermarket Company (3.9 miles)
• CVS Pharmacy (4.3 miles)

Cafes

• Provision State Coffee (2 miles)
• Starbucks (2.2 miles)
• Starbucks (3.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.1 miles)
• Perkatory Coffee Roasters (5.8 miles)
• Starbucks (6.6 miles)

Transportation

• Amtrak (2.1 miles)

Physicians

• Grove Hill Medical Center (3.4 miles)
• Medical Dermatology & Mohs Surgery Center (3.4 miles)
• Starling Physicians: Dermatology (4.4 miles)
• Bhawani S Ojha (5.2 miles)
• Cloverleaf Family Medicine (5.6 miles)
• Community Health Center of Middletown (5.8 miles)
• Community Health Center (5.9 miles)

Hospitals

• Family Birthing Center (4.8 miles)
• MidState Medical Center (4.8 miles)
• The Hospital of Central Connecticut Cancer Center (6 miles)
• Hospital Of Central Connecticut At Bradley Memorial (6.5 miles)
• Newington Veterans Hospital (6.6 miles)
• Connecticut Valley Hospital (7 miles)