Keep Me Home

Pros

• A new aide arrived in Week 2 and demonstrated more appropriate behavior, providing a better experience for the patient.
• The intake interview conducted by the nurse was thorough, offering a list of additional personal care services that could be beneficial.
• The initial aide showed emotional vulnerability, indicating a human connection in their role despite the challenges faced.
• The desire for improvement in service indicates that there are advocates for proper care and respect for patients' needs.
• Feedback provided about unsatisfactory services demonstrates a commitment to ensuring better care for elderly and disabled populations in the future.

Cons

• Keep Me Home in Berlin, CT consistently fails to fulfill the basic care requirements ordered by doctors for their patients.
• The personal care aides often do not show up as scheduled, demonstrating a lack of reliability and professionalism.
• When aides do arrive, they prioritize personal activities over providing necessary services to the patients.
• The company displays a significant lack of customer service and compassion towards elderly and disabled individuals.
• Staff members at Keep Me Home are perceived as incompetent and rude, contributing to a disrespectful environment for both patients and their families.

Review

A Critical Examination of Keep Me Home: Service Failures in In-Home Healthcare

In the realm of in-home healthcare, the importance of reliable service cannot be overstated, particularly when it involves the care of vulnerable populations such as the elderly and disabled. Unfortunately, many caregivers and their families have reported subpar experiences with Keep Me Home, a home health care agency located in Berlin, Connecticut. Based on numerous reviews from individuals seeking assistance for loved ones who require essential services like bathing and personal care, one glaring theme emerges: inconsistency in service delivery coupled with a disconcerting lack of professionalism.

The experiences shared by clients describe a troubling pattern throughout various weeks of service. For instance, one reviewer recounted their first week with Keep Me Home when an aide arrived promptly to provide a scheduled shower. Yet this seemingly positive experience quickly unraveled; while the aide performed the task at hand, she also shared deeply personal struggles that detracted from her professional responsibilities. The emotional display led to discomfort for both the patient and their family members, raising concerns about boundaries within caregiving roles. Ultimately, feedback was given about this aide's performance and behavior, leading to a decision not to schedule her again.

Week two saw a different aide arrive on a varying schedule; however, expectations were set for another improvement in service quality that did not materialize consistently. By week three, further disappointment was met when no aide showed up on Monday for what was supposed to be an essential appointment—an occurrence that prompted proactive communication from the family but yielded only excuses related to emergency appointments. When an attempt was made to reschedule for later that week on Friday, yet again there was no show and no call informing them otherwise. This pattern of unreliability forced the family into making the difficult decision to cease any affiliation with Keep Me Home altogether.

More alarming testimonies emerged highlighting systemic issues within the agency itself beyond individual aides' performance. One review detailed how services ordered by two doctors—specifically requiring these patients receive showers three times per week—were neglected by Keep Me Home without any valid justification. Instead of fulfilling these basic medical needs deemed necessary by healthcare professionals, aides often simply failed to appear or engaged in activities far removed from providing appropriate patient care.

The frustration escalated as clients described instances where caregivers appeared indifferent toward their duties. Reports surfaced alleging aides would sit idly with patients engaging in crossword puzzles or scrolling through their phones instead of attending to required hygiene tasks or other personal care duties critical for maintaining health standards among those they serve. Such actions signify not just negligence but also demonstrate a glaring disconnect between what constitutes competent patient interactions versus passivity under the guise of providing support.

The dissatisfaction expressed regarding office staff adds yet another layer to client frustrations surrounding Keep Me Home’s operations. Reviewers characterized personnel as incompetent and rude—traits that are particularly concerning when dealing with a demographic often unable to advocate fiercely for themselves due to age or debilitation. The perceptions revealed not only underscore failures in customer service but illuminate deeper ethical issues surrounding how caregivers must engage respectfully and competently with those entrusting them with their health and well-being.

In light of these alarming reports emerging from various reviews on Keep Me Home’s services in Berlin, Connecticut remains urgent questions surrounding accountability within this sector. With vulnerable populations dependent upon consistent and compassionate care—a fundamental right rather than privilege—it is imperative that agencies uphold high standards backed by training protocols aimed at instilling respect alongside competence among all caregiving staff members involved directly in service provision. This compilation serves as both an appeal for change within organizations like Keep Me Home as well as an encouragement for families facing similar dilemmas to rise against injustice through advocacy and open dialogue regarding necessary improvements across improperly managed home health care systems nationwide.

The neighborhood of Berlin, Connecticut, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient place to live. With multiple parks nearby such as Sage Park and Maxwell Park, residents can enjoy leisurely walks in nature. There are also plenty of dining options, including Casa Mia at the Hawthorne and Joe's Filling Station, providing diverse choices for meals. For healthcare needs, there are several pharmacies and medical centers within a short distance, ensuring easy access to essential services. In addition, transportation options like Amtrak are available for those who may not drive. Overall, this part of Berlin provides a well-rounded environment with various resources to support senior living.

Parks

• Sage Park (0.4 miles)
• Washington Park (5.2 miles)
• Maxwell Park (5.5 miles)
• Hubbard Park (5.8 miles)
• Mill Pond Park (6.1 miles)
• Stanley Quarter Park (6.3 miles)
• Norton Park (7.5 miles)

Restaurants

• Casa Mia at the Hawthorne (1.5 miles)
• Whole Donut (1.5 miles)
• Burger King (2.2 miles)
• McDonald's (2.3 miles)
• Tabaq Masala Restaurant & Banquet Hall (3 miles)
• Stew Leonard's (3.3 miles)
• Joe's Filling Station (3.5 miles)

Theaters

• Picture Show at Berlin (1.6 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.6 miles)
• The Stop & Shop Supermarket Company (3.9 miles)
• CVS Pharmacy (4.3 miles)

Cafes

• Provision State Coffee (2 miles)
• Starbucks (2.2 miles)
• Starbucks (3.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.1 miles)
• Perkatory Coffee Roasters (5.8 miles)
• Starbucks (6.6 miles)

Transportation

• Amtrak (2.1 miles)

Physicians

• Grove Hill Medical Center (3.4 miles)
• Medical Dermatology & Mohs Surgery Center (3.4 miles)
• Starling Physicians: Dermatology (4.4 miles)
• Bhawani S Ojha (5.2 miles)
• Cloverleaf Family Medicine (5.6 miles)
• Community Health Center of Middletown (5.8 miles)
• Community Health Center (5.9 miles)

Hospitals

• Family Birthing Center (4.8 miles)
• MidState Medical Center (4.8 miles)
• The Hospital of Central Connecticut Cancer Center (6 miles)
• Hospital Of Central Connecticut At Bradley Memorial (6.5 miles)
• Newington Veterans Hospital (6.6 miles)
• Connecticut Valley Hospital (7 miles)