Keep Me Home in Berlin, CT

Pros

• Keep Me Home's caregivers are largely excellent and highly appreciated.
• Wilmarie Bonilla Col?n is regarded as the best PCA at Keep Me Home.
• The client receives a high quality of life thanks to the dedicated staff.
• The aides and care coordinators are kind, friendly, and accommodating.
• Juan is an excellent caregiver.
• Clients feel calm and secure when cared for by Keep Me Home.
• Keep Me Home is a wonderful company to work with, offering great service and caring staff.
• The staff are generous, kind, and willing to help whenever needed.
• Jessica is an amazing aide who has helped a loved one get back on their feet.

Cons

• The company never shows up when the reviewer's mother-in-law needs them most.
• The agency is described as the worst agency ever by the reviewer.
• A representative named Alex was very disgusting toward the reviewer.
• They perform no home checks to ensure employees are doing their job to keep clients healthy and safe.
• Caregivers are late, call out sick, or don't show up as scheduled.
• The company's drivers drive recklessly and endanger loved ones.
• The nurse attending the reviewer's mother was aggressive, patronizing, and exaggerated the situation.
• An employee stormed in and started screaming at family members, and another employee stole a few things from her.

Review

Keep Me Home in Berlin, CT is best suited for families that want a home-care arrangement built around genuine caregiver?family relationships, with a strong emphasis on companionship, daily living support, and practical help like shopping or getting to appointments. This agency attracts clients who value continuity, often favoring long-tenured aides who feel like trusted members of the household. The overall impression from the reviews is a care team that cares deeply, with many accounts praising caregivers who stay with a loved one for years and office staff that is responsive and supportive. For families seeking a warm, people-first approach to at-home care, this agency delivers reliably.

Those who should consider alternatives are those who cannot tolerate even occasional reliability gaps or who require rigorous, formalized oversight. The reviews reveal a spectrum of reliability issues: caregivers occasionally arrive late or call out, and some families report inconsistent coverage or communication gaps during shortages. There are troubling anecdotes about a staff member who misused trust and safety concerns tied to transportation and supervision. A few reviews describe aggressive or inappropriate behavior by medical staff and drivers. In short, when punctuality, strict adherence to schedules, and flawless accountability are non-negotiables, these factors warrant careful scrutiny or alternative options with stronger supervisory controls.

The strongest positives center on exceptional caregiver dedication and the emotional safety that comes from familiar faces. Many reviews highlight aides who feel like family, with clients praising patience, warmth, and proactive care - people who stay engaged with daily routines, assist with mobility and showers, coordinate appointments, and even identify home safety improvements. Office coordinators and staff are repeatedly praised for professionalism and responsiveness, and several families emphasize the ability to tailor services to the person's living situation. When the care team clicks, the result is tangible: greater independence, reduced hospital trips, and real peace of mind for relatives.

Yet the cons cannot be dismissed, because they directly affect day-to-day quality and reliability. Scheduling gaps disrupt routines and can leave a vulnerable loved one unsupervised at critical moments. Turnover and variability in who shows up to care for a client can undermine the sense of security that comes from long-standing relationships. There are credible concerns about communication clarity and the ability to coordinate care across caregivers, especially from families that rely on timely updates and consistency. The isolated incidents of inappropriate conduct by some staff and the seriousness of theft allegations underscore the need for rigorous vetting, continuous oversight, and clear escalation paths.

Practical guidance for families moving forward is to demand concrete safeguards before committing long-term. Request a dedicated care manager who oversees scheduling, handles backups, and conducts regular check-ins. Insist on continuity of care whenever possible, with a preferred caregiver identified up front and a clear backup plan if that person cannot arrive. Require thorough background checks, references, and documented performance standards for every caregiver, plus a written plan for how emergencies, illnesses, or last-minute cancellations are handled. Establish a trial period, set expectations for punctuality and communication, and insist on timely updates after medical appointments. If reliability remains a concern, consider pairing Keep Me Home with other supports or exploring alternatives better suited to strict supervision and 24/7 oversight.

Ultimately, Keep Me Home offers a compelling value for families prioritizing warmth, personalized attention, and caregiver familiarity. It is a strong option for keeping a loved one at home with people who feel like family, provided that reliability and oversight are actively managed. The agency's human-centered strengths - compassionate aides, proactive coordinators, and flexible, individualized care - can drive meaningful improvements in quality of life. However, potential clients should enter with a clear plan to mitigate scheduling variability and to safeguard against the rare but significant incidents described in reviews. A candid, written service agreement and proactive governance are essential to make this choice work well.

This part of Berlin, Connecticut offers a variety of amenities and services that cater to senior living. With multiple parks nearby such as Sage Park and Maxwell Park, residents have plenty of opportunities for outdoor activities and relaxation. The area also boasts a selection of restaurants including Casa Mia at the Hawthorne and Joe's Filling Station, providing convenient dining options. In terms of healthcare, there are several pharmacies, physicians' offices, and hospitals in close proximity ensuring easy access to medical care. Additionally, cafes like Provision State Coffee and Starbucks offer welcoming spaces for socializing and enjoying a cup of coffee. Transportation options such as Amtrak are available for those looking to explore beyond the immediate area. Overall, this part of Berlin provides a well-rounded environment for seniors seeking a comfortable and convenient place to live.

Parks

• Sage Park (0.4 miles)
• Washington Park (5.2 miles)
• Maxwell Park (5.5 miles)
• Hubbard Park (5.8 miles)
• Mill Pond Park (6.1 miles)
• Stanley Quarter Park (6.3 miles)
• Norton Park (7.5 miles)

Restaurants

• Casa Mia at the Hawthorne (1.5 miles)
• Whole Donut (1.5 miles)
• Burger King (2.2 miles)
• McDonald's (2.3 miles)
• Tabaq Masala Restaurant & Banquet Hall (3 miles)
• Stew Leonard's (3.3 miles)
• Joe's Filling Station (3.5 miles)

Theaters

• Picture Show at Berlin (1.6 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.6 miles)
• The Stop & Shop Supermarket Company (3.9 miles)
• CVS Pharmacy (4.3 miles)

Cafes

• Provision State Coffee (2 miles)
• Starbucks (2.2 miles)
• Starbucks (3.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.1 miles)
• Perkatory Coffee Roasters (5.8 miles)
• Starbucks (6.6 miles)

Transportation

• Amtrak (2.1 miles)

Physicians

• Grove Hill Medical Center (3.4 miles)
• Medical Dermatology & Mohs Surgery Center (3.4 miles)
• Starling Physicians: Dermatology (4.4 miles)
• Bhawani S Ojha (5.2 miles)
• Cloverleaf Family Medicine (5.6 miles)
• Community Health Center of Middletown (5.8 miles)
• Community Health Center (5.9 miles)

Hospitals

• Family Birthing Center (4.8 miles)
• MidState Medical Center (4.8 miles)
• The Hospital of Central Connecticut Cancer Center (6 miles)
• Hospital Of Central Connecticut At Bradley Memorial (6.5 miles)
• Newington Veterans Hospital (6.6 miles)
• Connecticut Valley Hospital (7 miles)