Keep Me Home

Pros

• Wilmarie Bonilla Col?n is regarded as the best PCA at KeepMeHome.
• She has been a devoted caregiver for seven years, seven days a week.
• Juan is an excellent person.
• Keep Me Home is an absolutely wonderful company to work with.
• Jessica has been an amazing aide.
• The staff at Keep Me Home are caring and accommodating.
• The agency demonstrates family values and provides top-notch care and respect.
• Caregivers become like family to clients and their families.
• The caregiver proactively identifies safety improvements and assists with shopping and medical appointments.

Cons

• The agency never shows up when the mother-in-law needs them most; one employee stormed in, screamed at relatives, and even stole a few things, while another employee stopped showing up and stopped answering calls.
• The reviewer calls the company a horrible company.
• A representative named Alex was disgusting, kept them on hold for 25 minutes, and couldn't help.
• The reviewer would never allow a parent or relative to be under this agency's care, accusing it of not performing home checks and labeling it the worst agency.
• Although the mother loves her caregiver, the reviewer finds the caregiver incompetent: never on time, always on her phone, takes numerous cigarette breaks, lacks basic skills, and is abrasive.
• The nurse who cared for the mother was aggressive, patronizing, and over-exaggerated the situation; she threw a temper tantrum and called the police, described as unprofessional and a horrible person in the caregiving industry.
• They perform no home checks to ensure staff are doing their job to keep clients healthy and safe, which is seen as a major flaw of the agency.
• The nurse named Karen is described as a Karen, a control freak, unprofessional, and a horrible person to be in the caregiving industry.

Review

Keep Me Home shines through a broad tapestry of experiences, with countless clients and families expressing deep appreciation for the care they receive. A central thread running through the reviews is a strong sense of gratitude for the compassion and consistency many caregivers bring to daily life. For families navigating the complexities of home care, the alignment between a caregiver's character and a client's needs often makes the difference between struggle and relief. The tone across many messages is one of genuine respect for the people who show up week after week, ready to provide assistance, conversation, and practical support.

One extraordinary example of enduring commitment comes from a client who has relied on Wilmarie Bonilla Col?n, a Personal Care Aide with Keep Me Home, for seven years - seven days a week. The sentiment is powerful: she is described as a blessing and an irreplaceable presence, with the user declaring they would be "nothing" without her. This tribute underscores how a single, trusted caregiver can become a crucial part of a client's quality of life, offering stability, dignity, and assurance on a daily basis. The gratitude conveyed is not merely for tasks done, but for the emotional and practical security that Wilmarie's dedication provides.

Other reviewers highlight a positive entry into Keep Me Home in January of 2025, noting that both aides and care coordinators are kind and helpful. Specific staff members are singled out for praise, such as Juan, whose excellence is described in such glowing terms that the reviewer would "give him more stars." The warmth extends to the broader team as well - the care, reliability, and accommodating nature of the staff are repeatedly cited, and there is a sense of calm and gratitude that accompanies receiving care at home. In several accounts, the family expresses blessings and appreciation for the people who make daily life more manageable and peaceful.

Multiple testimonials emphasize the personal touch and the family-like atmosphere fostered by Keep Me Home. One colleague notes that the caregiving team goes beyond the basics - they are not only technically capable but genuinely caring, with staff that feels like part of the family. For example, Christiana's relationship with a client's mother goes beyond professionalism: she calls the client's mother her own mom and treats the family as siblings. The recurring theme here is trust, continuity, and emotional warmth that helps families feel secure about their loved ones' well-being.

There are strong endorsements for specific caregivers who have helped a loved one regain or maintain independence. Jessica, Wilma, Pat, and other named caregivers are described as patient, warm, and proactive, with a focus on both emotional and physical support. When a caregiver's presence allows a mother to stay in her Independent Living apartment or to avoid a more restrictive level of care, families express deep gratitude for the ability to preserve familiar routines and dignity. The praise extends to practical support such as shopping, medical appointments, and daily routines, all of which are framed as integral to keeping a loved one steady and comfortable at home.

But the collection also includes sober reminders that experiences can vary and that challenges do arise. A few reviews describe serious problems with reliability and behavior. One account details a troubling incident where an employee stormed into a home, yelled at family members who were caring for their relative, and later stole items from the apartment. That caregiver was fired, but the reviewer's experience highlights how critical consistent, respectful conduct and reliable attendance are to the overall sense of safety and trust. Other comments point to gaps in service, with a family reporting that their mother's needs were not met at times and staff did not always show up or respond, underscoring the consequences of inconsistent coverage.

There are also candid critiques of specific interactions with staff. In one instance, a representative named Alex was described as having a disappointing attitude, with long hold times and a lack of problem-solving. Another account mentions a lack of home checks to ensure staff accountability, plus frustrations around delays and communication. A consumer who relied on a nurse's visit described the nurse as aggressive and patronizing, leading to tense moments and even involving the police to de-escalate the situation. These episodes emphasize the importance of ongoing training, respectful communication, adherence to professional boundaries, and clear channels for addressing concerns.

Taken together, the reviews paint a nuanced portrait of Keep Me Home. For many families, the agency provides a lifeline of compassionate, capable care with caregivers who become trusted members of the household and champions of a loved one's dignity. For others, there are clear wake-up calls about the need for improved reliability, staff conduct, and proactive communication. The common thread is that the best experiences hinge on strong relationships with consistently available, well-supported caregivers - and on a responsive, professional organization that can address missteps decisively and transparently. The overall message is one of deep appreciation where it counts most, balanced by a call for ongoing improvements to ensure every client experiences the same level of care and respect.

This part of Berlin, Connecticut offers a variety of amenities and services that cater to senior living. With multiple parks nearby such as Sage Park and Maxwell Park, residents have plenty of opportunities for outdoor activities and relaxation. The area also boasts a selection of restaurants including Casa Mia at the Hawthorne and Joe's Filling Station, providing convenient dining options. In terms of healthcare, there are several pharmacies, physicians' offices, and hospitals in close proximity ensuring easy access to medical care. Additionally, cafes like Provision State Coffee and Starbucks offer welcoming spaces for socializing and enjoying a cup of coffee. Transportation options such as Amtrak are available for those looking to explore beyond the immediate area. Overall, this part of Berlin provides a well-rounded environment for seniors seeking a comfortable and convenient place to live.

Parks

• Sage Park (0.4 miles)
• Washington Park (5.2 miles)
• Maxwell Park (5.5 miles)
• Hubbard Park (5.8 miles)
• Mill Pond Park (6.1 miles)
• Stanley Quarter Park (6.3 miles)
• Norton Park (7.5 miles)

Restaurants

• Casa Mia at the Hawthorne (1.5 miles)
• Whole Donut (1.5 miles)
• Burger King (2.2 miles)
• McDonald's (2.3 miles)
• Tabaq Masala Restaurant & Banquet Hall (3 miles)
• Stew Leonard's (3.3 miles)
• Joe's Filling Station (3.5 miles)

Theaters

• Picture Show at Berlin (1.6 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.6 miles)
• The Stop & Shop Supermarket Company (3.9 miles)
• CVS Pharmacy (4.3 miles)

Cafes

• Provision State Coffee (2 miles)
• Starbucks (2.2 miles)
• Starbucks (3.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.1 miles)
• Perkatory Coffee Roasters (5.8 miles)
• Starbucks (6.6 miles)

Transportation

• Amtrak (2.1 miles)

Physicians

• Grove Hill Medical Center (3.4 miles)
• Medical Dermatology & Mohs Surgery Center (3.4 miles)
• Starling Physicians: Dermatology (4.4 miles)
• Bhawani S Ojha (5.2 miles)
• Cloverleaf Family Medicine (5.6 miles)
• Community Health Center of Middletown (5.8 miles)
• Community Health Center (5.9 miles)

Hospitals

• Family Birthing Center (4.8 miles)
• MidState Medical Center (4.8 miles)
• The Hospital of Central Connecticut Cancer Center (6 miles)
• Hospital Of Central Connecticut At Bradley Memorial (6.5 miles)
• Newington Veterans Hospital (6.6 miles)
• Connecticut Valley Hospital (7 miles)