Patient Care in Hamden, CT
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2989 Dixwell Avenue Building 4, 2nd Floor, Hamden, CT 06518
For more information about senior living options: (844) 490-3973
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Olivia is incredibly caring and puts patients at ease with warmth and genuine listening. Dr. DeSilva is highly professional and genuinely cares about his patients. Olivia is the absolute best and the soul of the practice, with contagious positive energy. Pratima is very kind and patient, and she doesn't rush through appointments. David Hinkle is amazing to work with, providing clear communication and keeping patients informed. Megan and Olivia are gems who treat patients with care and compassion. Dr. Diana is wonderful, with great bedside manner and thorough explanations.
They experienced a long wait for their appointment. They were not called after requesting an appointment, leading to delays. They felt their chronic issue was dismissed by other doctors in the practice. They were subjected to rude treatment and were yelled at by desk staff who insulted them. They were told they could not be seen and faced a late reschedule, causing undue stress. They observed staff talking badly about them and heard others undermining their concerns. They felt the exam was not properly performed and were advised to go to a hospital. They described the practice as disorganized with wrong numbers, missed orders, and poor communication. They faced no follow-up and unresponsiveness about prescriptions and insurance information.This Hamden practice is best suited for adults who want a relationship-focused primary care home with a clearly compassionate nursing staff and clinicians who regularly demonstrate genuine care. The standout value is found in the people: Olivia the nurse, Patina (when on the team), and the physicians led by Dr. Desilva. For chronic disease management and routine visits, the team's warmth, attentiveness, and willingness to explain procedures create real trust. The drive-thru appointment option adds practical convenience for when office visits feel burdensome, and the overall experience tends to improve markedly when Olivia is involved. This setup rewards patients who appreciate consistency from a familiar staff culture and who can tolerate occasional scheduling frictions in exchange for personal attention.
Those who should consider alternatives are primarily families and individuals for whom punctuality, tightly coordinated care, and flawless communication are nonnegotiable. If frequent appointment overruns, missed calls, and unclear follow-through on prescriptions or referrals translate into real hardship, a different practice with less variability in scheduling and front-desk responsiveness may be wiser. Patients who need a consistently assigned physician without the risk of transfers or last-minute changes - especially when a new provider steps in after a long-tenured clinician leaves - will want to compare options. For acute needs requiring rapid, coordinated follow-up across specialists, other local providers may offer smoother, more predictable processes.
The strongest positives here center on staff who genuinely connect with patients. Olivia stands out as the keystone, delivering thorough vitals checks, patient education, and a calming, respectful approach that keeps anxiety subdued and blood pressure manageable. The APRN Pratima earns consistent praise for taking time, listening, and not rushing through visits. Dr. Desilva himself is repeatedly described as professional and caring, with long-standing relationships and a track record of helping patients achieve tangible health improvements, particularly in chronic conditions like diabetes. When these clinicians are on duty, experiences feel personally tailored rather than transactional, and patients frequently report feeling seen and supported.
Yet the main drawbacks are real and recurring enough to influence a decision. Scheduling can be slow, with delays that undermine the sense of reliability many families rely on. Disorganization around referrals, wrong contact numbers, and gaps in follow-up on prescriptions or test results appear in several reviews and can force patients to chase information themselves. There are also reports of blunt or inconsistent office dynamics, including a few highly negative experiences tied to front-desk interactions. The clinic's changing roster - Patina's departure and the arrival of new providers - adds another layer of uncertainty for families who value continuity above all else. These are meaningful cons that can erode trust if not actively managed.
When weighing the pros against the cons, the pro-filled, human-centered core can offset a lot of the friction for patients who align with the team's strengths. The care philosophy is obstacles-lowered when Olivia helps guide vitals and patient flow, and when Patina or a like-minded NP remains involved, patients feel consistently heard. The long-standing physician relationship with Dr. Desilva offers a spine of continuity that few complaints can dismantle, translating into better chronic-disease control and a sense of partnership in health. The drive-thru option further mitigates barriers for busy or mobility-challenged individuals, making routine care reachable without constant scheduling gymnastics.
For families making a decision, the practical takeaway is clear: this community rewards those who prioritize genuine caregiver relationships, expect attentive nursing support, and can tolerate occasional administrative bumps. Seek out Olivia for the hands-on, compassionate vitals and communications - she is repeatedly described as the "soul" of the practice. If continuity with a familiar physician matters and the goal is steady improvement in chronic conditions, this approach can deliver meaningful value. However, if punctuality, flawless coordination, or unwavering front-desk professionalism are nonnegotiable, it pays to explore a backup option or to schedule a deeper pre-commitment discussion about provider assignments, follow-up protocols, and what to do when delays occur.
The assisted living community in Hamden, CT is situated in a convenient location with several amenities close by. With two cafes nearby, residents can enjoy a variety of coffee and snack options within a short distance. Additionally, there are two parks nearby where residents can take pleasant walks or spend quality time outdoors.
The community is also well-served by the presence of 11 pharmacies, ensuring that residents have easy access to their medication needs. This accessibility to healthcare services extends further with 12 physicians located nearby, providing prompt medical attention and care.
For those who appreciate dining out or trying new cuisines, the community offers a wide range of choices with 15 restaurants in close proximity. This enables residents to indulge in delicious meals and socialize with friends and family while enjoying the local culinary scene.
Furthermore, for entertainment purposes, there is a theater nearby where residents can catch movies, plays, or other live performances. This adds excitement and cultural enrichment to their lives.
Overall, this assisted living community in Hamden, CT provides its residents with a convenient location surrounded by various amenities. From cafes to parks, pharmacies to physicians, restaurants to theaters – everything needed for an enjoyable and fulfilling lifestyle is easily accessible within the community's vicinity.
This part of Hamden, Connecticut offers a convenient and accessible location for senior living. With several medical facilities nearby, including walk-in centers, orthopedic specialists, dermatologists, and ENT services, residents have access to quality healthcare options. Additionally, there are pharmacies in close proximity for medication needs. The area also provides a variety of dining options ranging from fast food to sit-down restaurants for seniors to enjoy. Nearby parks offer opportunities for outdoor recreation and relaxation. For transportation, there are train stations and an airport within a reasonable distance for convenient travel. Overall, this part of Hamden provides a well-rounded community with essential amenities for seniors looking to settle in the area.
Patient Care is located at 2989 Dixwell Avenue Building 4, 2nd Floor, Hamden, CT 06518 in New Haven County, Connecticut
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