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3.6 from 65 reviews
5 stars
36
4 stars
7
3 stars
1
2 stars
3
1 stars
18
Overall Review of Maxim Healthcare
caveat7 reviews mention this
Medical care and medication concerns
Several residents and families describe serious issues with medical treatment and medication follow-through.
While some families report strong outcomes, other reviewers describe medication errors, delays, or poor follow-through on infections. A few also describe falls or discharge that led to additional emergency care shortly after. Overall, the reviews are mixed, with medication management and infection treatment standing out as recurring points of concern.
common17 reviews mention this
Staff helpfulness is mixed
Many reviewers highlight caring, professional staff who respond with help and coordination.
A large share of reviews say the staff makes a difference, citing professionalism, friendliness, and attention to resident needs. Several families mention coordination across the care team and being kept informed about changes and progress. At the same time, other reviews raise concerns about communication and responsiveness.
caveat8 reviews mention this
Understaffing and delayed responses
Some reviewers describe staffing shortfalls and long waits for basic assistance.
Several reviews mention not enough staff on certain shifts and difficulty getting help quickly, including reports of unanswered call lights. Others describe social work availability issues or delays during the day. A few also describe situations where residents felt left without support, which can make the experience feel frightening or overwhelming.
common8 reviews mention this
Dining quality gets strong reactions
Dining is a frequent topic, with residents and families reporting both good meals and cold or unpleasant food.
Some reviewers praise the food and describe it as good, great, or delicious during rehab. Others complain that meals were cold, unappetizing, or disgusting, including repeated mentions of dinner and day-to-day timing. A few also mention food as less of a highlight compared with the care.
common7 reviews mention this
Cleanliness stands out
Cleanliness is one of the most noticeable strengths mentioned in the reviews.
Many positive reviews describe the facility as clean, spotless, or pleasant smelling, and some contrast that with other rehabilitation centers. On the other hand, a few reviewers report unsanitary conditions, including concerns about dirty rooms and items not being sanitized. Because both experiences are present, cleanliness appears to vary by unit or period.
caveat3 reviews mention this
Activities and visitor access
Some reviews mention limited outings or difficulty with visitor access.
A couple of reviewers discuss the facility not taking residents out very often, which can limit engagement. Another review complains about visitor access due to locked doors and updated hours. At least one review also praises activities, so the experience may depend on timing and how needs are supported.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Nearby Places of Interest
Physicians
CT Orthopaedic Specialists (0.2 miles)
Connecticut Orthopedic Specialists PC (0.2 miles)
Douglas J Grunwald MD (0.4 miles)
Southern New England Ent (0.7 miles)
Dixwell Medical Walk-In Center (0.7 miles)
Dermatology Physicians of Connecticut (0.9 miles)
Interventional Immunology Center (1.1 miles)
Pharmacies
Walgreens (0.4 miles)
Apex Pharmacy, Home Care & Nutrition Center (0.9 miles)
People's Pharmacy Express (1 miles)
CVS Pharmacy (1.4 miles)
Walgreens (1.5 miles)
Walgreens (2.3 miles)
CVS Pharmacy (2.7 miles)
Restaurants
Glenwood Drive-In (0.5 miles)
McDonald's (1 miles)
Wood-n-Tap Bar & Grill (1.4 miles)
Ray & Mike's Dairy & Deli (1.6 miles)
Chick-Fil-A (2.2 miles)
Mikro Depot (2.3 miles)
Friendly's (2.5 miles)
Cafes
Panera Bread (1.4 miles)
Starbucks (4.9 miles)
Kaiydens Coffee (5.5 miles)
Starbucks (6.7 miles)
Starbucks (8.2 miles)
Theaters
Cinemark North Haven (2.1 miles)
Parks
East Rock Park (4 miles)
Edgewood Park (5.2 miles)
Wooster Square Park (5.4 miles)
Lock 12 Historical Park (6.6 miles)
Northford Park (7.5 miles)
Hospitals
Yale New Haven Hospital Saint Raphael Campus (5.4 miles)
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Prime location with nearby cafes, pharmacies, doctors, restaurants, parks, and entertainment.
Effective Strategies for Keeping Seniors' Minds Active: A Deep Dive into Brain Games and Apps
In-Depth Look at the VA Aid and Attendance Program
Nurturing Our Loved Ones: A Daughter's Journey in Caring for Her Mother