Maxim Healthcare

Pros

• The staff put concerns to rest with professionalism, kindness, and attentiveness.
• The aides were exceptional - Laura, Zee, Silpa, Yadi, Shirelle, and Fatima - always friendly, kind, and responsive.
• The nursing staff, including Mindy (supervising nurse), Erin, Tasha, and Sherry (APRNs), were attentive and quick to address concerns.
• Kevin and Fiona (social workers) were incredibly professional and thoughtful.
• The PT and OT staff, including Alice, Diane, Lashunda, and Shelley, played key roles in his recovery.
• The dining room was bright and sunny, a cheerful space to visit.
• The staff went above and beyond, often bringing meals to wherever family sat so he could eat with them.
• The care and kindness shown to the family by Whitney Manor were deeply appreciated.
• The first morning PT session was heartwarming, with staff cheering him on as he walked with a walker.

Cons

• The rehab facility is dirty and unsanitary, with patients sitting in urine for hours.
• The night nurse is horrid and the staff seem to dislike their jobs.
• The food is disgusting.
• A mother reportedly developed bed sores and infections that were ignored.
• There is not enough staff; new discharged patients are left in uncomfortable wheelchairs and in pain.
• Nurses and aides do not respond to calls in a timely manner.
• The facility is described as a pit and neglectful.
• Visiting hours are restricted or doors are often locked, making it hard to visit loved ones.
• Discharge and medication management are mishandled, sometimes leading to hospital readmission.
• Residents are seen lined up in wheelchairs in the hall, indicating poor care.

Review

Whitney Rehab and Whitney Manor Rehabilitation Center appear in residents' and families' memories as a place of stark contrasts: some hail the staff and the care they received, while others describe a scene of dirt, delay, and distress that they feel cannot be ignored. Across the same facility, people recount widely different experiences that span from genuine compassion and progress to alarming neglect and unsafe conditions. The accounts touch on every corner of a rehab stay, from the cleanliness of rooms and the quality of meals to the responsiveness of nurses, the handling of medications, and the safety of discharge planning.

Several reviewers paint a picture of grim conditions and troubling lapses in basic care. Rooms are described as dirty, and one family member recalls a patient "sat in her urine for hours" while others report finding a pill on a dirty floor. Night staff are criticized as "horrid," and the overall atmosphere is tainted by the impression that people do not want to be there or do not want to be doing their jobs. The food is described as "disgusting," and a number of caregivers are portrayed as overwhelmed or disengaged. In one particularly severe accusation, a mother's death is attributed to the care received at Whitney Rehab, with the family claiming she developed infections and bedsores that allegedly were not treated with appropriate urgency or at the correct stage of her condition. They express a conviction that the care was not in line with what had been expected from Yale, and they urge others not to place their loved ones there.

Amid the negative reports, there are also stories that counterbalance the horror with gratitude for what some families experienced as deliberately attentive and effective care. One family recounts a different reality: their father, grandfather, and great grandfather arrived after a nasty fall with dementia and were cared for with professionalism, kindness, and attentiveness. They describe a first-floor team that celebrated progress during physical therapy, with their dad walking down the hallway with a walker while staff cheered him on. They name individual aides - Laura, Zee, Silpa, Yadi, Shirelle, and Fatima - and nurses Mindy, Erin, Tasha, and Sherry, along with APRNs, for their responsiveness and support. Social workers Kevin and Fiona are praised for their professionalism, even coordinating a safe discharge after snowfall. The PT and OT staff - Alice, Diane, Lashunda, and Shelley - are cited as playing key roles in recovery. The family also notes brighter moments in the environment, such as a sunny dining room and staff who would bring a tray to where the family sat so the patient could dine with them. When a noise issue arose in the patient's room, the team reportedly moved him to a quieter space, demonstrating that when concerns were raised, action could be taken. While the food was not described as exceptional, the reviewer emphasizes the presence of accessible sandwiches and good coffee as small comforts that helped balance the overall experience. For that family, Whitney Manor felt like a place that could deliver good care when everything aligned with staff dedication and patient progress.

Yet the same facility is also the site of many sharp, unambiguous warnings. One reviewer writes: "If you love someone DO NOT allow them to be placed here. They are unsanitary and neglectful." This account details a mother who allegedly developed a serious infection and whose caregivers ignored it, plus a disturbing episode in which pants the mother had an accident in were balled up and stuffed into her closet for several days without explanation. The reviewer insists that no one would respond to calls for help, and a pattern of understaffing is blamed for delays: "Not enough staff, leaving a newly discharged patient in an uncomfortable wheelchair in pain," and "no one answering for 3 hours." The reviewer describes a literal sense of chaos - patients lined up in wheelchairs in the hall, patients left without adequate help, and a discharge process that seems mismanaged or dangerously rushed. The medical and administrative responses are framed as inconsistent, with the reviewer signaling a fear that problems were either ignored or minimized rather than resolved.

A later post adds further detail to the ongoing concerns. The reviewer stresses that the rehabilitation portion of the stay was the focus, while the nursing home component may have operated differently, but the experiences were still troubling. They describe a stay that stretched beyond the expected 2?3 weeks and note that while a few staff members were pleasant, the majority often felt unfriendly - enough that the patient cried and felt unsafe in the absence of family. There are mentions of locked doors or new visiting hours that frustrate families who want to see loved ones, and a sense that visiting family members had work and other responsibilities that made restricted visiting times especially painful. The reviewer also notes the communication gaps: social workers who were unavailable or apathetic, and a discharge process that did not align with prescribed medications or post-discharge needs, ultimately contributing to a negative outcome.

The testimony continues with mentions of management responses, or the lack thereof. In a second edit, the reviewer notes that the business did eventually respond, but not for over a year, leaving the family to feel unheard during a crucial period. Discharge problems persist in their account, with the claim that their mother went to the hospital again soon after leaving the facility due to a UTI and suboptimal antibiotic alignment, a sequence that led to ongoing concerns about how orders and medications were followed and whether home care services or durable medical equipment were arranged properly. The reviewer also highlights the attempt to push back on criticism by suggesting that issues could stem from broader systemic constraints rather than individual neglect, yet their final assessment of the rehab component remains highly negative.

Another thread of the narrative centers on the day-to-day realities some families faced during a stay. One account emphasizes a stark contrast in staffing between morning and night shifts - the morning crew allegedly pays more attention to patients, while the night crew can be less responsive due to being overwhelmed or short-staffed. The patient with dementia is described as being placed in the middle of the nursing station, surrounded by activity but not engaged with appropriately, which caused distress and confusion. The reviewer mentions a sense of confinement and a lack of one-on-one care that is especially troubling for patients with cognitive impairment, reinforcing a perception of systemic under-resourcing. The final impression in this thread is that the experience of care at Whitney Rehab depends heavily on who is staffing the floors at a given time, a factor that can dramatically alter outcomes and the overall sense of safety and dignity for residents.

Across these testimonies, the facility emerges as a focal point for polarized expectations and experiences. For some families, Whitney Rehab and Whitney Manor Rehabilitation Center represents a team of dedicated professionals who provide meaningful progress, compassionate support, and thoughtful planning that extends beyond the patient's immediate stay. For others, the same institution is a warning label - a place where basic standards of sanitation, timely care, and appropriate medical oversight appear compromised, where patients sit in urine, where pills are found on floors, and where staffing gaps translate into preventable suffering. The narratives center on critical themes: infection control and wound care, medication management, responsiveness of nursing and support staff, the availability of help during the night, the quality of meals and the environment, the clarity and reliability of discharge planning, and the impact of administrative procedures on patient safety. Taken together, they paint a complex portrait of a facility that has the potential to deliver positive outcomes on one hand and to cause real harm on the other, depending on the day, the staff on duty, and the specific needs of each resident.

Physicians

• CT Orthopaedic Specialists (0.2 miles)
• Connecticut Orthopedic Specialists PC (0.2 miles)
• Douglas J Grunwald MD (0.4 miles)
• Southern New England Ent (0.7 miles)
• Dixwell Medical Walk-In Center (0.7 miles)
• Dermatology Physicians of Connecticut (0.9 miles)
• Interventional Immunology Center (1.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• Apex Pharmacy, Home Care & Nutrition Center (0.9 miles)
• People's Pharmacy Express (1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• Glenwood Drive-In (0.5 miles)
• McDonald's (1 miles)
• Wood-n-Tap Bar & Grill (1.4 miles)
• Ray & Mike's Dairy & Deli (1.6 miles)
• Chick-Fil-A (2.2 miles)
• Mikro Depot (2.3 miles)
• Friendly's (2.5 miles)

Cafes

• Panera Bread (1.4 miles)
• Starbucks (4.9 miles)
• Kaiydens Coffee (5.5 miles)
• Starbucks (6.7 miles)
• Starbucks (8.2 miles)

Theaters

• Cinemark North Haven (2.1 miles)

Parks

• East Rock Park (4 miles)
• Edgewood Park (5.2 miles)
• Wooster Square Park (5.4 miles)
• Lock 12 Historical Park (6.6 miles)
• Northford Park (7.5 miles)

Hospitals

• Yale New Haven Hospital Saint Raphael Campus (5.4 miles)
• Gaylord Specialty Healthcare/Gaylord Hospital (6.7 miles)
• Hill Health Center Grant Street Partnership (6.7 miles)
• Veterans Affairs CT Healthcare System: West Haven Medical Center (7.6 miles)
• Hospital of Saint Raphael (7.9 miles)
• Harbor House (8.1 miles)

Transportation

• New Haven State Street Station (5.4 miles)
• New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (6 miles)
• Tweed-New Haven Regional Airport (7.8 miles)
• Robinson Aviation (8.1 miles)

Places of Worship

• Church Of The Holy Spirit (8.1 miles)