Care Management Associates in Bristol, CT

Pros

• The doctors and staff are great.
• They respond quickly to questions and usually see patients the same day.
• The on-call doctor or nurse provides timely responses, even overnight.
• The doctors are kind, attentive, and knowledgeable.
• The staff are friendly, warm, and patient.
• They provide detailed assessments, clear parent education, and informed discussions about vaccines.
• Dr. Loomis is amazing.
• Dr. Holland is wonderful and caring.
• The office is well-run, reliable, and respectful to families.

Cons

• The practice is described as abhorrent and in need of investigation.
• Getting a sick child an appointment is nearly impossible, and concerns are not taken seriously.
• The front desk staff are rude, and the office manager is dismissive toward parents.
• There are reports of long wait times and slow or poor callbacks, leading to frustration.
• Many reviewers feel the office has declined over time and is now terrible.
• Some reviews allege the staff misrepresent the quality of care and have even involved CPS inappropriately.
• Parents are charged for missed appointments even when cancellations are communicated.

Review

This Bristol-based pediatric practice is best suited for families that prize expert, relationship-focused medical care and are willing to tolerate some scheduling friction in exchange for highly engaged clinicians. The doctors consistently highlighted - Dr. Holland, Dr. Loomis, Dr. Clark, and Dr. Schiff - are praised for taking time with families, offering thorough assessments, and advocating well for their patients. When a child has complex or chronic needs, or when parents want real partners who can coordinate with specialists and navigate tricky medical questions, this office delivers substantial value.

Those weighing alternatives should consider how critical seamless logistics are to daily life. Families that require consistently easy scheduling, rapid callbacks, and a front-desk experience that feels consistently respectful and responsive may find the administrative side challenging here. Multiple reviews flag difficulty getting timely appointments or nurse-line responses, and a few describe rude or dismissive interactions with front-office staff or with the office manager. For households that prize a predictable, frictionless intake and follow-up process, exploring options with stronger, steadier administrative systems could be prudent.

On the upside, the practice earns its keep through high-caliber clinical care. Parents repeatedly note that visits are unhurried, questions are answered in depth, and clinicians are willing to explain options - such as vaccine choices or treatment pathways - in a way that builds confidence. The ability to access after-hours care and virtual messaging has softened some communication gaps, with families reporting that care teams stay engaged beyond the in-person visit. The breadth of providers and the practice's demonstrated willingness to coordinate with specialists translate into strong outcomes for kids with asthma, unusual presentations, or urgent concerns that benefit from a physician's alert, informed perspective.

Where the main drawbacks land, they tend to undermine the otherwise solid clinical foundation. A recurring theme is long waits in exam rooms, and in some cases, delays in callbacks or returning calls that leave parents feeling dismissed or unheard. The insistence on policy details - such as missed-appointment charges or strict tardiness rules - can feel punitive to families already juggling busy schedules and sick-child days. A number of reviews also describe inconsistent experiences with front-desk personnel and some management-level friction, which can erode the sense of dependable partnership that families seek from a pediatric practice.

The net effect is that the clinical strengths often offset only part of the operational challenges. For families who value a clinician-led culture, the depth and consistency of medical judgment, and the ability to rely on a team that knows their child across multiple visits and specialists, this office remains a valuable option. Yet for those who must have rock-solid administrative reliability - where getting in promptly, getting a callback within hours, and dealing with respectful, predictable front-desk behavior are non-negotiables - the drawbacks may outweigh the gains. The practice's evolution over years suggests a high-performance cadence in medicine paired with growing pains in administration.

Practical guidance for prospective families: test-drive the communication flow. Before committing, ask about current average wait times for both routine and sick visits, how the after-hours/on-call process works, and what to expect from the patient portal or virtual messaging. Request a sense of continuity - whether an established physician will typically see the child or if coverage changes with availability - and clarify the policy on cancellations and missed appointments. Observe how the front desk handles check-in and calls back with test results or follow-up plans, because those interactions color the overall experience as much as the medical care itself.

In sum, this Bristol practice serves families who want top-tier pediatric expertise and a trusted physician?family partnership, even if that comes with occasional administrative bumps. For caregivers whose priorities center on flawless scheduling, uniformly courteous service, and spotless, predictable administrative operations, it may be wise to explore alternatives. The doctors' clinical acumen and dedication to patient education make this office a strong contender for demanding cases and long-term pediatric partnerships; the administrative bumps, while not universal, are real enough to tilt the decision for those who must have every interaction feel seamless.

Physicians

• Dermatology Associates (1.1 miles)
• Oculus (2.6 miles)
• Bristol Hospital Lab (4.7 miles)
• Grove Hill Medical Center (6.4 miles)
• MyEyeDr (7 miles)
• Doctors of Central CT (7.3 miles)
• Umashanker Devika MD - Tallwood Men's Health (7.4 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Beacon Prescriptions (3.2 miles)
• Med Stat Pharmacy (3.9 miles)

Restaurants

• Bell City Diner (1.4 miles)
• Cava Restaurant (1.5 miles)
• Jerzie Joe's Sports Bar & Grill (1.7 miles)
• Chick-Fil-A (2.1 miles)
• McDonald's (2.3 miles)
• Wood-n-Tap Bar & Grill-Southington (2.6 miles)
• McDonald's (2.7 miles)

Parks

• Norton Park (1.9 miles)
• Plymouth Green (6.9 miles)
• Bucks Hill Park (7.1 miles)
• Stanley Quarter Park (7.6 miles)
• Hubbard Park (8.2 miles)
• Sage Park (9.2 miles)
• Countryside Park (9.2 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (2.7 miles)
• Aroma Joe's (3.2 miles)
• Provision State Coffee (7.6 miles)
• Riders Smokehouse Bar (8.2 miles)
• Starbucks (9.3 miles)

Hospitals

• Hospital Of Central Connecticut At Bradley Memorial (4.3 miles)
• The Hospital of Central Connecticut Cancer Center (4.8 miles)
• Saint Mary's Health System Affiliates (5.8 miles)
• Family Birthing Center (9.1 miles)
• MidState Medical Center (9.1 miles)
• Saint Mary's Hospital (9.5 miles)
• Newington Veterans Hospital (9.7 miles)

Places of Worship

• Church of Eternal Light (5.5 miles)

Theaters

• AMC Starplex Cinemas Southington 12 (6 miles)
• Picture Show at Berlin (8.8 miles)

Transportation

• Amtrak (7.6 miles)