Overall Review of Care Management Associates
differentiator
10 reviews mention this
Fast response when kids are sick
Residents describe quick call-backs and same-day options when their child is unwell.
A recurring point in the reviews is that families get timely help when a child is sick. Multiple reviewers say the nurse or on-call team responds quickly, and several describe getting an appointment the same day or within a short window. Some also mention after-hours support and responsiveness through patient portal messaging.
common
18 reviews mention this
Doctors and staff feel caring
Many reviewers say the doctors and staff treat them with respect and patience.
Across the reviews, families repeatedly describe clinicians who take time to assess concerns and explain things clearly. Several reviewers specifically call out respectful, non-judgmental care and friendly front-office or nursing interactions. Even among the more critical comments, many concede that the doctors themselves can be knowledgeable and kind.
caveat
8 reviews mention this
Getting appointments can be difficult
Some reviews describe trouble securing timely appointments or call-backs.
A common negative theme is access when care is needed urgently. Several reviewers say they struggled to get an appointment, had difficulty reaching staff for clarification, or experienced delays that affected how quickly a child could be evaluated. A few comments also point to policies or procedures that made scheduling and communication feel inflexible.
caveat
3 reviews mention this
Long waits in exam rooms
Some families mention waiting a long time to be seen in the doctor rooms.
While some reviewers contrast the office favorably with how rushed visits can feel, others report that the wait in the exam rooms can be lengthy. These comments describe delays of 30+ minutes and discuss the stress this creates when managing multiple young children during visits.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.