7465 West 48Th Avenue, Wheat Ridge, CO 80033
For more information about senior living options: (844) 490-3973
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The caregivers are punctual, caring, and attentive to the needs of their clients. Genelle and her staff communicate consistently with families, providing updates and accessibility by phone or text. Genelle takes time to meet the family, speaks directly to the client, learns about wishes and needs, and finds the right caregiver fit. Families describe A Caring Hand and Heart as a blessing, offering compassionate, personalized in-home care. The service is reliable and honest, with caregivers who handle daily living tasks, personal care, meal preparation, and housekeeping. Clients feel safe leaving loved ones in their care and appreciate flexible scheduling. The team goes above and beyond, including rapid responses, caregiver substitutions, and thoughtful gestures to support families. The caregivers become part of the family, building meaningful relationships with clients. The agency has provided years of dependable support, adapting hours as needs grow.
The reviewer said the caregiver stopped coming after nearly a year, leaving the wife distraught when told the caregiver would not return. The reviewer described receiving an email from Genelle stating that the agency would not be a good fit to provide care, which provoked a strong reaction. The reviewer alleged Genelle criticized a caregiver for not charging enough miles, noting a higher mileage rate. The reviewer said they could not connect with the company and that no one returned their emails, leading to distrust about the in-home care. The reviewer claimed the owner was unprofessional and rude and was non-responsive.In a broad tapestry of experiences, A Caring Hand and Heart emerges as a company many families turn to when they need reliable, compassionate in-home care. Across numerous accounts, clients repeatedly describe a level of attentiveness that seems to honor the promise behind the business's name: real hands helping real people, with heart. The sentiment runs through years of service and a range of needs, from routine daily support to more specialized care, and it often centers on the caregivers' punctuality, kindness, and steadfast presence.
A common thread in the positive reviews is strong communication and dependable scheduling. Families note that the caregiver assigned to their loved one is not only punctual but observant and responsive to evolving needs. One family highlighted a caregiver who was "very punctual, caring, observant to her needs" and who kept the family informed about every visit, which was described as incredibly comforting. This emphasis on open dialogue - phone calls, texts, and ongoing updates - appears repeatedly as a deciding factor for choosing this agency, especially for those navigating medical or daily living changes at home.
The day-to-day impact of care is described with specific, tangible activities that go beyond basic companionship. Reviewers describe caregivers who assist with bathing, dressing, laundry, cleaning, and meal preparation, as well as more technical tasks like managing catheter bags and monitoring for changes in condition. Several accounts mention help with medical-related routines (such as changing catheter bags and assisting with rounds of personal care) and daily routines (like preparing breakfast and tidying the living space). The consistency and quality of these tasks are framed as a source of relief and comfort for families, particularly when families live at a distance or when a loved one wishes to remain in their own home.
The most resonant testimonials often center on the relationship-building aspect of care. Caregivers are described as becoming part of the family, providing not only practical assistance but emotional support and companionship. One reviewer noted that Genelle's team "becomes part of the family when they come to the house," with staff who respect wishes, provide compassionate care, and take time to establish meaningful connections. Families also appreciate how Genelle and the broader team take time to meet relatives, learn about the client's preferences, and find the right caregiver fit, sometimes adapting as needs evolve and new family members come into town.
Many clients express deep gratitude for the agency's flexibility and willingness to work with changing circumstances. Stories include arranging help for new needs as a loved one's condition shifts, coordinating doctor visits, and accommodating busy family schedules. In one case, the team moved quickly to plan more care at home when a parent's health declined, illustrating a capacity to respond with practical plans and supportive guidance. The overarching message is that reliable scheduling, personalized matching, and ongoing communication enable families to feel secure about leaving a loved one in capable hands.
Not all experiences are without friction, and a few reviews acknowledge challenges or dissatisfaction. There are accounts of a caregiver who stopped coming after a period of service, leading to distress for the family and an unsettling email update about the care arrangement. Another review points to a disagreement over mileage charges, with one party noting a difference between their stated rate and what the company applied. A separate reviewer describes a lack of timely responses and feeling unable to connect, which understandably adds concern when entrusting someone with in-home care. One customer recounted a situation where a scheduled visit did not occur due to the provider's other commitments, underscoring the importance of clear expectations and consistent communication in these relationships.
Amid these mixed experiences, a strong majority of feedback consistently affirms the value of A Caring Hand and Heart's services. Many families describe the agency as compassionate, reliable, and sincerely dedicated to improving daily life for both the client and the family members who support them. The caregivers - named individuals like Jen, Mikki, Melissa, Brooke, and others - are praised for kindness, patience, and the ability to bring a sense of normalcy and peace to challenging times. In particular, families facing long-term caregiving needs or rural living circumstances express appreciation for the agency's willingness to be flexible and to go above and beyond to ensure that loved ones are safe, cared for, and respected.
Overall, the experiences paint a portrait of a caregiving agency that is widely valued for its people-first approach. The combination of trained, caring staff; clear communication; and thoughtful alignment of services with evolving needs helps families feel supported and less overwhelmed by the responsibilities of in-home care. For those considering home-based caregiving, these stories highlight both the power of consistent, compassionate hands and the essential role of transparent, proactive communication in building trust and peace of mind. While a few negative experiences remind prospective clients to ask detailed questions about availability, response times, and billing practices, the prevailing message is one of gratitude and confidence in the care these teams provide.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Denver International (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Caring Hearts in Wheat Ridge, CO is a board and care home that offers a warm and inviting environment for seniors in need of assistance with their daily activities. Our fully furnished facility provides all the comforts of home, including a dining room where residents can enjoy delicious meals prepared by our dedicated staff.
At Caring Hearts, we understand the importance of maintaining an active and social lifestyle. That's why we offer a range of scheduled daily activities to keep our residents engaged and entertained. Our outdoor space allows for relaxation and enjoyment of nature, while our Wi-Fi/high-speed internet ensures connectivity for those who wish to stay connected with loved ones.
In terms of care services, our highly trained staff is available to assist residents with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the appropriate medical attention they need. Special dietary restrictions are accommodated as well, including diabetes diets.
For added convenience, we provide transportation arrangements for medical appointments. We have several nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals which makes it easy for our residents to access various services and amenities within the community.
At Caring Hearts in Wheat Ridge, CO, we strive to provide a caring and supportive environment that promotes independence and enhances quality of life for our residents.
Caring Hearts is located at 7465 West 48Th Avenue, Wheat Ridge, CO 80033 in Jefferson County, Colorado
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