Chateau at Sharmar Assisted Living in Pueblo, CO

Pros

• Sharmar is always clean, and the staff is consistently friendly.
• The staff is nice, welcoming, and caring for all residents' health and wellbeing.
• The facilities are very clean, and caring people are making every effort to help residents in their time of need.
• The staff treats the residents like family and provides excellent care.
• The rehab department is excellent.
• The dietary department brings back the enjoyment of meals for residents who have lost their appetite.
• The activities department keeps residents involved and happy.
• The staff is trustworthy and provides a sense of safety for families.
• Families have been highly satisfied with the care and would recommend Sharmar Village.

Cons

• They could not reach the facility after multiple attempts and received no callback; when they did reach someone, they were denied service.
• They hoped the care would be better than the administration, but they wouldn't count on it.
• They were told there was a waiting list and would be contacted when her name came up, but a year later there was no contact, suggesting the facility isn't interested in their business or care.
• The facility was described as a COVID hotspot, with a large portion of staff and patients affected, and family visits were not allowed on the premises.
• The staff told their loved one they would not come back to help even if she pressed the call button repeatedly.
• The overall experience was not very good, with understaffing and a disconnect between what staff said and what they did.
• A van driver did not restrain their mother properly, resulting in injuries.

Review

Chateau at Sharmar Assisted Living in Pueblo is best suited for families seeking a warm, resident-centered environment where caregiving staff are consistently described as kind and attentive, and daily life centers on activity, good meals, and humane rehab support. It works well for a loved one who values a home-like atmosphere and generous opportunities for social engagement, with a strong emphasis on health and well-being. The facility earns praise for cleanliness, cordial staff, and a sense of family that permeates interactions with residents and families. Those who prioritize administrative efficiency, quick follow-up on inquiries, and ironclad guarantees of service should consider alternatives, as several reviews highlight gaps in responsiveness and admission communication.

Pros frequently cited include a caring, welcoming staff who treat residents with respect and warmth. Multiple reviewers describe staff going above and beyond, with dedicated attention to daily needs, nutrition, and emotional well-being. The rehab department is repeatedly praised for effectiveness, helping residents progress and maintain independence where possible. The kitchen and dining experiences are highlighted as high-quality, with meals that residents enjoy. The atmosphere is noted as clean and well-kept, with activities that keep residents engaged and socially connected. For families, transitions can feel supported, especially when a staff member like Lisa S. becomes a steady point of contact during the move and onward.

On the other hand, the community shows meaningful vulnerabilities, primarily around administration and staffing. Several critiques report difficulty reaching the campus by phone and delays in responses, with some families feeling they were not contacted after expressing interest or when requests were made for care. A handful of reviews describe understaffing that translates into slower responses and occasional friction among team members, impacting perceived safety and reliability. A serious incident is cited by one family where a van ride resulted in a resident injury, and the lack of timely follow-up or communication amplified the concern. Taken together, these episodes signal vulnerability in accountability and crisis handling that cannot be ignored.

Those cons are counterbalanced by the experience of care delivered at the bedside and in daily routines. When the care team is present, residents feel treated like family, with consistent kindness, attentiveness, and a focus on dignity. Families report that the community's culture - calm, friendly, and purposefully engaged - helps residents stay active and content, even through transitions. The rehab program's results and the satisfaction expressed by families about dietary service suggest real value when staffing is adequate and communication is proactive. In short, the strong points support a favorable differential: quality caregiving and a nurturing environment can override occasional administrative bumps, provided the care relationship remains stable and responsive.

For families choosing by priorities, Chateau at Sharmar stands out for those who want a home-like setting with dependable caregiving, meaningful activities, and clear evidence of staff investment in residents' well-being. If the need is for consistently rapid administrative follow-up, transparent admission timelines, and robust crisis response - terrain where several reviews reveal gaps - alternatives with stronger front-desk responsiveness and documented processes may be wiser. Prospective residents should probe the cadence of communication, staffing ratios across shifts, and the facility's procedures for incident reporting and safety assurances. Ask to observe a meal and activity period, request a tour of the rehab area, and seek recent family references to understand how the community manages everyday care when demand stretches the team.

In sum, Chateau at Sharmar delivers a compassionate, household-like atmosphere where residents and families often feel supported, respected, and engaged. The standout value is the quality of direct care - staff warmth, attentive nursing, robust rehab potential, satisfying meals, and a lively activity calendar. The caveats center on administration and staffing pressures that can hinder timely communication and consistent oversight. For families who can tolerate those bumps in exchange for a proven, caring environment, this community remains a compelling option. Those who require flawless responsiveness and unwavering administrative reliability should explore alternatives with stronger track records in enrollment communication and incident follow-through.

This neighborhood in Pueblo, Colorado offers a variety of amenities and conveniences that may appeal to seniors looking for a comfortable living environment. With several cafes, pharmacies, restaurants, physicians' offices, places of worship, parks, and nearby hospitals, residents have easy access to essential services and recreational opportunities. The presence of a reputable healthcare facility like Parkview Health System ensures quality medical care is readily available. Additionally, the proximity to cultural attractions such as theaters like Blactino Entertainment Company can provide entertainment options for those looking to stay active and engaged in the community. Overall, this area seems to offer a blend of convenience and leisure that could be appealing for seniors seeking a well-rounded living experience.

Cafes

• Starbucks (0.7 miles)
• Solar Roast Coffee (1.6 miles)

Pharmacies

• Walgreens (0.7 miles)
• Express Scripts (1 miles)
• Broadway Pharmacy (1.2 miles)
• Walgreens (1.9 miles)
• Jb Pharmacy (2 miles)
• Albertsons Pharmacy (2 miles)

Restaurants

• Rocco's Riverside Deli (0.7 miles)
• Park East Restaurant (0.8 miles)
• McDonald's (1.1 miles)
• Banquet Schusters Bakery (1.2 miles)
• B Street Cafe (1.3 miles)
• Gray's Coors Tavern (1.4 miles)
• Taco Bell (1.4 miles)

Physicians

• Aberdeen Surgery Center (0.8 miles)
• Professional Hearing Solutions (1.1 miles)
• New Body Solutions (1.3 miles)
• Anesthesia & Pain Management Services of Pueblo (1.4 miles)
• Hanger Clinic: Prosthetics & Orthotics (1.4 miles)
• American Vein (1.5 miles)
• Mountain Mind (1.5 miles)

Places of Worship

• Temple Baptist Church (0.9 miles)
• Cornerstone Assembly Of God (1.1 miles)
• Victory World Outreach of Pueblo (2.3 miles)
• Lady Of The Meadows (2.4 miles)

Parks

• Bruner Park (1 miles)
• Henkle Park (1.5 miles)
• Pueblo Riverwalk (1.6 miles)
• Mineral Palace Park (1.9 miles)

Hospitals

• Acpc Women's Clinic (1.2 miles)
• Cmhip Hsfi (1.5 miles)
• Parkview Health System (1.7 miles)

Theaters

• Blactino Entertainment Company (2.5 miles)