Chateau at Sharmar Assisted Living

Pros

• Sharmar is always clean.
• The staff is always friendly.
• Sharmar nursing home was excellent with my husband when he was dying from cancer.
• The staff takes good care of my loved one.
• The amazing dietary department brought the enjoyment of meals back to a person who hasn't had an appetite for weeks, and the activities department kept my loved one involved and happy.
• Sharmar Village exceeds expectations on all levels.
• The staff is amazing and treats the patients like family.

Cons

• They attempted to contact the facility multiple times but received no callback and were denied service when finally reached.
• The facility is described as a COVID hotspot with most staff and patients infected, and family visitation was restricted, with a relative reportedly dying after contact only with staff.
• After being told there was a waiting list, there was no follow-up contact for a year, suggesting the facility isn't interested in their business.
• The campus is totally understaffed, causing staff to be grumpy with each other.
• Overall, the experience was not very good due to understaffing, with promises made by staff not followed through and repeated failures to return calls or resolve issues.
• The care left the relative feeling unsafe, as staff would not respond to repeated call button presses.
• A facility van driver did not restrain a resident properly, resulting in injuries.
• The reviewer would not recommend this facility to anyone who cares about their loved ones.
• The kitchen manager looked down on residents and was inconsistent about sanitation practices.
• Staff allegedly forced a patient to leave because she needed 24-hour care.
• The smell upon entering the building is disturbing.

Review

The collection of experiences shared about Sharmar Village and its care center presents a landscape that is simultaneously heartening and troubling. On one hand, there are many stories of compassionate, attentive care and of residents making meaningful progress, especially during rehab stays. On the other hand, a number of reviewers describe frustrating administrative barriers, unanswered calls, safety concerns, and gaps in communication that left families worried and in some cases feeling unsupported. Taken together, the reviews sketch a facility that can be a source of real relief and comfort for some families, while for others it raises serious questions about staffing, safety, and responsiveness.

Multiple accounts highlight the positive impact of Sharmar Village on residents' health and independence. A grandfather who needed rehab after a stay is described as having progressed quickly enough to return home, with grateful family members thanking the team for "taking great care of him." Several reviewers praise the caliber of care their loved ones received, noting that staff were kind, attentive, and genuinely concerned with health and wellbeing. The sentiment that "the staff takes good care of my loved one. I never have to worry" appears repeatedly, along with compliments about the overall quality of care and the reassurance that comes from seeing a loved one thrive again.

The atmosphere at the facility is frequently celebrated. Reviewers describe a clean, well-kept environment and a welcoming, friendly staff culture. Phrases like "Very clean facilities," "The campus is the best I've seen," and "staff is nice, welcoming, friendly" recur in the testimonials. Families credit the care team with making residents feel like part of a family, noting that the food is "great" and that activities help keep residents engaged and happy. Some reviews single out the kitchen, the dietary department, and the activities team as particular strengths, contributing to a sense of normalcy and enjoyment that families value highly.

There are standout stories of staff going above and beyond. Several reviews mention specific individuals who made a difference, including references to Lisa S. as a trusted contact who could be relied upon to ensure care and to provide emotional support for families navigating transitions. Statements like "From the first time I spoke with Lisa S., I knew I could trust her to care for my mother as family" appear alongside praise for the care team's dedication. The sense that "this place is totally understaffed" aside, many families describe the staff as amazing, treating patients like family, and delivering attentive, compassionate care even in challenging circumstances.

But the praise is tempered by a substantial number of negative experiences that center on communication, administration, and safety concerns. A recurrent theme is difficulty in getting timely responses from the facility. Some reviewers recount attempts to inquire about care or arrangements that were met with little to no contact, sometimes over long periods, leading to worries about what was happening with their loved ones. A long-standing complaint is the waiting-list process and the impression that prospective residents and their families were not being prioritized or kept informed.

External factors and safety concerns also come into play in several accounts. One reviewer labeled the facility a "COVID hotspot" and claimed that a large portion of staff and residents had COVID, with family members not allowed on the premises at a critical time. They asserted that a guest's grandmother passed away after receiving little direct interaction from family, implying that infection control and visitation policies may have contributed to distress. Another account describes a frightening incident in which a facility van driver failed to restrain a resident properly, resulting in injury and subsequent hospital care. In that narrative, there was no follow-up contact or apology from the facility, and no clear plan shared on how such incidents would be prevented in the future.

Understaffing emerges as a persistent concern in multiple reviews. Several people describe the staff as stretched thin, with some criticizing the pace and demeanor of the team as a result. Comments about the kitchen indicate inconsistent sanitary practices and a need for greater oversight from health inspectors, with a former kitchen manager allegedly looking down on staff or lacking consistent sanitary emphasis. These internal reliability and safety concerns add to the sense that while some residents receive excellent care, others experience neglect of basic safety and communication norms.

Taken together, the testimonies present a nuanced portrait of Sharmar Village. For many families, the facility represents a beacon of hope: a clean, caring environment where rehabilitation can lead to meaningful improvements, and where staff are praised for their warmth, attentiveness, and willingness to treat residents like family. For others, the experience is marred by administrative hurdles, delayed or absent communication, safety incidents, and concerns about understaffing and infection control. Some reviewers express strong trust and gratitude, while others urge caution or direct potential residents to conduct their own visits, ask pointed questions, and seek assurances about staffing levels, safety protocols, and the facility's response procedures.

If you're considering Sharmar Village for a loved one, this range of perspectives underscores the importance of firsthand assessment. Positive reports emphasize the potential for high-quality rehab care, responsive staff, and a comforting, home-like atmosphere. Critical reviews highlight the need for better communication, more consistent safety practices, and more robust administration. A balanced approach - spending time on-site, talking with multiple staff members, reviewing safety and infection-control policies, and seeking current, detailed information about staffing levels and response procedures - will help families determine whether Sharmar Village aligns with their care goals and expectations.

This neighborhood in Pueblo, Colorado offers a variety of amenities and conveniences that may appeal to seniors looking for a comfortable living environment. With several cafes, pharmacies, restaurants, physicians' offices, places of worship, parks, and nearby hospitals, residents have easy access to essential services and recreational opportunities. The presence of a reputable healthcare facility like Parkview Health System ensures quality medical care is readily available. Additionally, the proximity to cultural attractions such as theaters like Blactino Entertainment Company can provide entertainment options for those looking to stay active and engaged in the community. Overall, this area seems to offer a blend of convenience and leisure that could be appealing for seniors seeking a well-rounded living experience.

Cafes

• Starbucks (0.7 miles)
• Solar Roast Coffee (1.6 miles)

Pharmacies

• Walgreens (0.7 miles)
• Express Scripts (1 miles)
• Broadway Pharmacy (1.2 miles)
• Walgreens (1.9 miles)
• Jb Pharmacy (2 miles)
• Albertsons Pharmacy (2 miles)

Restaurants

• Rocco's Riverside Deli (0.7 miles)
• Park East Restaurant (0.8 miles)
• McDonald's (1.1 miles)
• Banquet Schusters Bakery (1.2 miles)
• B Street Cafe (1.3 miles)
• Gray's Coors Tavern (1.4 miles)
• Taco Bell (1.4 miles)

Physicians

• Aberdeen Surgery Center (0.8 miles)
• Professional Hearing Solutions (1.1 miles)
• New Body Solutions (1.3 miles)
• Anesthesia & Pain Management Services of Pueblo (1.4 miles)
• Hanger Clinic: Prosthetics & Orthotics (1.4 miles)
• American Vein (1.5 miles)
• Mountain Mind (1.5 miles)

Places of Worship

• Temple Baptist Church (0.9 miles)
• Cornerstone Assembly Of God (1.1 miles)
• Victory World Outreach of Pueblo (2.3 miles)
• Lady Of The Meadows (2.4 miles)

Parks

• Bruner Park (1 miles)
• Henkle Park (1.5 miles)
• Pueblo Riverwalk (1.6 miles)
• Mineral Palace Park (1.9 miles)

Hospitals

• Acpc Women's Clinic (1.2 miles)
• Cmhip Hsfi (1.5 miles)
• Parkview Health System (1.7 miles)

Theaters

• Blactino Entertainment Company (2.5 miles)