5261 S Quebec St. Suite 250, Greenwood Village, CO 80111
To contact a resident: (303) 757-2300
For more information about senior living options: (866) 208-4318
Overall Review of Select Home Care
Pros
The staff is great.- Hugo Bicudo is awesome.
Cons
The organization does not provide adequate health care to its clients.- The organization should not be Medicare or Medicaid certified.
- The organization should not be licensed as a home health provider.
- The staff were not held accountable after several complaints.
- The staff lack adequate training and basic skills.
- The staff continued giving the daughter a medication she was visibly reacting to for six days.
- The staff failed to suggest taking her to emergency or informing her doctor that the medication needed to be stopped.
- The daughter ended up in emergency with Neuroleptic Malignant Syndrome.
Review
Select Home Care in Greenwood Village is best suited for seniors who mainly need in-home skilled nursing and daily living support and for families that can rely on a small cadre of consistently good caregivers to manage routine needs. The clearest advantage is the hands-on nursing presence that can keep care localized at home, limiting moves to higher-acuity settings. In the positive note from a reviewer, a nurse named Hugo Bicudo stood out as exemplary, signaling that when the agency staff are aligned, outcomes improve markedly. This setting favors clients who prefer aging in place and can operate with clear, ongoing communication with a single or few dependable caregivers rather than a rotating roster of strangers.
On the flip side, serious red flags emerge for clients with more complex medical profiles or those requiring vigilant, safety-critical oversight. One review describes a pattern of inadequate health care, poor staff training, and lack of accountability after complaints, culminating in a dangerous medication situation that led to an emergency hospitalization. The implication, that the agency may lack consistent safeguards, means alternatives should be explored for anyone whose condition carries high risk, requires rapid escalation, or demands strict medication management. In short, this agency may not be the best fit where medical stability and rapid, reliable response are non-negotiable.
The strongest pros, responsive, personable nursing care, do offer meaningful benefits when present. A competent clinician can prevent small issues from becoming big problems and can tailor care to the individual’s routines and preferences. But those benefits only go so far when the underlying systems are inconsistent. Medication oversight, symptom monitoring, and timely escalation depend on a reliable, trained team and solid supervision. If the agency cannot guarantee continuity of care or effective accountability protocols, the positive impact of any single good caregiver is diminished, leaving families exposed to avoidable risk during gaps or staffing changes.
Continuity and oversight matter as much as the individual caregiver's skill. Questions families should demand answers to include: who supervises daily care, what is the plan for emergencies, and how are concerns escalated and documented? What training sequences exist to ensure medication safety, allergy awareness, and recognition of adverse drug reactions? Are caregivers consistently assigned to the same client, or do rotations occur? How does the agency handle complaints and accountability? A home health provider with transparent policies and meeting state licensure expectations offers more predictability than one with opaque processes and inconsistent staffing.
Practical due diligence can tilt the balance toward a better fit. Verify licensure status and whether Medicare/Medicaid certification is in place, and request copies of recent survey results. Insist on a detailed, written care plan with specific tasks, medication schedules, and emergency steps, plus introductions to all assigned caregivers. Arrange a trial period with defined metrics for success, and insist on direct access to a supervisor. Ask about continuity guarantees, weekend coverage, and response times. Ultimately, compare total costs, but weigh them against safety assurances, once again prioritizing the client’s ability to stay safe at home.
In sum, Select Home Care may serve well for clients whose medical needs are modest and who can rely on a trusted, stable caregiver to support daily living in familiar surroundings. For families facing complex health challenges, frequent medication adjustments, or the need for consistently strong, system-wide accountability, stronger alternatives should be pursued. The decisive factor is whether the agency can demonstrate reliable staffing continuity, rigorous training, and transparent, effective escalation when problems arise. If those elements cannot be confirmed, it is prudent to look at other home-health options or high-quality caregivers with proven safety records.
Denver International (21 miles away)
Compassionate Conversations: How to Comfort Someone Who Is Grieving
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention