Cherry Hills Care Centers in Cherry Hills Village, CO

Pros

• Cherry Hills Assisted Living is described as an amazing community where residents are welcomed, feel safe, and thrive in happiness.
• The staff are incredible - kind, attentive, and genuinely dedicated to making every resident feel at home.
• The facility is beautiful, spotless, and thoughtfully designed with bright, comfortable living spaces.
• The community fosters meaningful connections, with residents forming friendships and enjoying a variety of activities.
• Families report peace of mind knowing their loved ones are well cared for at Cherry Hills.
• Katharine Johnson and Michele Farrelly are repeatedly praised for their kindness, knowledge, and guidance during transitions.
• The dining program is excellent, featuring nourishing meals and attentive dining experiences.
• The memory care environment is described as safe, supportive, and engaging, with tenured staff.
• The location and campus feel like a resort, with outdoor spaces and parks nearby.
• The staff treat residents like family, making the facility feel like home rather than a medical setting.

Cons

• One reviewer called the facility an awful place, claiming their loved one lost 28 pounds and that staff were lazy, stating they would never recommend it.
• A reviewer criticized the management as terrible and accused the owner of mistreating workers, alleging attempts to save money by exploiting staff.
• Another reviewer noted understaffing and observed staff on cell phones during shifts.
• A reviewer gave less than one star, labeling CHAL as poorly run and promising a forthcoming critical review.
• A reviewer warned that the facility would do anything to get people in the door, only for care quality to decline afterward.

Review

Cherry Hills Assisted Living and Memory Care in Cherry Hills Village is best suited for families seeking a warm, resort-like environment where seniors are treated as individuals and daily life remains rich with connection. This community excels for residents who value active social engagement, thoughtful programming, and on-site therapeutic services, all delivered in a setting that feels like a personal residence rather than a clinical facility. It is especially well-matched to memory-care needs and to families who appreciate a seamless transition into care, with staff who invest in knowing each resident's story, preferences, and routines. For seniors who want beautiful, light-filled spaces, accessible outdoor areas, and a dining experience that doubles as social time, CHAL delivers a compelling blend of comfort and care.

That said, CHAL may not be the first choice for every family. Those prioritizing intensive clinical oversight, around-the-clock medical management, or strictly budget-driven care may find alternatives more suitable. A subset of reviewers has raised concerns about leadership consistency and staffing levels, and a few commentaries suggest the facility has prioritized admissions over ongoing care distribution at times. For residents with needs that require continuous, high-intensity medical monitoring or for families insisting on a leaner cost structure with transparent, low-surprise pricing, it is prudent to compare options elsewhere and to probe concrete, current staffing and governance practices before deciding.

The strengths consistently highlighted in reviews are substantial. Front-line staff are repeatedly described as kind, attentive, and genuinely dedicated, with many families naming long-tenured leaders - among them Katharine Johnson and Michele Farrelly - as pivotal to smooth transitions and ongoing satisfaction. Residents are invited to participate in one-on-one dining escorts, personalized activity plans, and a broad calendar of social events, which contribute to improved mood and engagement. The facility itself earns praise for its beauty, cleanliness, and user-friendly design, while the on-site physical and occupational therapy teams deliver practical care that supports independence and recovery. Mealtime, social spaces, and memory-care corridors are depicted as cohesive, homelike environments where residents feel seen and valued.

Even with such broad praise, the reality of senior care involves potential bumps. The reviews acknowledge that no community operates perfectly at all times, and a few comments point to management and staffing gaps or to experiences that fall short of expectations. These cautions do not erase the abundant positive feedback, but they do underline a need for prospective families to verify current leadership stability, staffing coverage, and the mechanisms in place for rapid problem resolution. In practice, the same caring culture that drives exceptional resident experiences can also address shortcomings when they arise, provided transparent communication and proactive oversight are in place.

Practical due diligence during a tour should center on several concrete checks. Inquire about current staff-to-resident ratios by shift, turnover rates, and how memory-care needs are continually assessed and escalated. Observe interactions between staff and residents for consistency and warmth, and evaluate the dining experience, nutrition quality, and allergy accommodations. Ask to review a typical week of programming and to meet the memory-care team as well as the therapy staff. Clarify the move-in process, ongoing care planning, and what happens if a resident's needs increase; confirm how physician visits, therapy sessions, and family communications are coordinated. This is where the community's famed transition support - and the staff who "make you feel seen" - becomes a decisive factor.

In the end, Cherry Hills Assisted Living and Memory Care stands out as a practical, compelling choice for families prioritizing a compassionate, socially active community with strong staff relationships, robust programming, and a refined, comfortable setting. For families seeking a place that feels like home - where meals are well-crafted, activities are plentiful, and residents build meaningful connections - CHAL often proves superior to many peers. Those who must weigh the appeal of a resort-like atmosphere against the realities of clinical intensity, price structure, and leadership stability should conduct thorough, candid conversations with the leadership team and current families. When due diligence confirms stable governance and adequate staffing, CHAL represents a sound, confidence- inspiring path for most families.

Located in Cherry Hills Village, Colorado, this area offers a variety of amenities and services that cater to senior living. With several physicians, surgical centers, and pharmacies within close proximity, residents can easily access medical care and prescriptions. Additionally, there are numerous restaurants ranging from fast food options like McDonald's and Chick-Fil-A to more sit-down establishments such as Englewood Grand and The Original Pancake House. For those looking to enjoy the outdoors, there are several parks nearby including Mamie D Eisenhower Park and Overland Pond Park. Places of worship like Temple Sinai and Mission Hills Church provide spiritual support for residents. Transportation options include the Arapahoe Light Rail Station for convenient travel. Overall, this part of Cherry Hills Village offers a well-rounded community with amenities that cater to the needs of seniors.

Physicians

• Colorado Surgical Arts (1.3 miles)
• Porter Adventist Hospital (2.4 miles)
• Centennial Family Care (3.7 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (3.7 miles)
• Biote (3.7 miles)
• DTC Family Health & Walk-In (3.8 miles)
• Cherry Creek Pediatrics (4.6 miles)

Pharmacies

• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)
• Walgreens (3.3 miles)

Restaurants

• Englewood Grand (1.9 miles)
• McDonald's (2.1 miles)
• Chick-Fil-A (2.2 miles)
• McDonald's (3.2 miles)
• Chick-Fil-A (3.4 miles)
• The Original Pancake House (3.5 miles)
• Illegal Pete's (4 miles)

Parks

• Mamie D Eisenhower Park (2 miles)
• Rosamond Park (3.4 miles)
• Ash Grove Park (3.9 miles)
• Ruby Park (4 miles)
• Overland Pond Park (4.1 miles)
• Bonnie Brae Ellipse Park (4.4 miles)
• Infinity Park (4.4 miles)

Places of Worship

• Temple Sinai (2.1 miles)
• Mission Hills Church (5.2 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (2.4 miles)
• Black Rock Coffee Bar (3.4 miles)
• Stella's Coffee House (3.8 miles)
• Starbucks (4.8 miles)
• Starbucks (5.1 miles)
• Starbucks (5.1 miles)

Transportation

• Arapahoe Light Rail Station (4.6 miles)

Hospitals

• Cherry Creek Eye Center (4.7 miles)
• Children's Hospital Colorado South Campus (6.1 miles)

Theaters

• Alamo Drafthouse Littleton (5.1 miles)
• AMC Highlands Ranch 24 (5.6 miles)