Ambulatory Pharmaceutical Svc in Englewood, CO

Pros

• One reviewer who has used Accredo for years says their customer service has always been top notch and they’ve never had any issues.
• Another reviewer describes a great overall experience, noting that most staff are friendly and helpful and problems were resolved quickly.
• Brandi in the copay assistance team is highlighted as a wonderful exception to the otherwise negative experiences.
• A reviewer mentions that some staff are genuinely understanding and attentive to patients’ needs.

Cons

• Accredo is the worst pharmacy ever and a disgrace to healthcare.
• They routinely delay life-saving medications and injections.
• The company provides conflicting stories, lies, and useless runarounds.
• Customer service is consistently terrible, with long holds and rude staff.
• They mishandle insurance preauthorizations and billing, causing lost prescriptions.
• They charge exorbitant out-of-pocket costs that far exceed what insurance should cover.
• They fail to apply copay assistance and create ongoing billing chaos.
• They show little empathy for patients, leading to dangerous delays in treatment.

Review

This Englewood-based specialty pharmacy is best suited for patients whose insurance requires using Accredo for life-sustaining, high-cost medications and who are prepared to navigate a high-stakes, sometimes frustrating process. The usual patient profile includes those with chronic illnesses, transplant or cancer-related therapies, and other complex regimens where timely access is non-negotiable. When the system cooperates, a prescription can be filled, but that outcome is too often overshadowed by administrative barriers, inconsistent communication, and repeated delays. In short, this community is for individuals with no practical alternative and a readiness to stay relentlessly engaged to protect their health.

Anyone who can choose a different specialty pharmacy or a different insurer should seriously consider alternatives. The reviews consistently reveal that the only reason to tolerate Accredo is the lack of a viable alternative dictated by the insurance plan. Families whose loved ones depend on injections, infusions, or other time-sensitive therapies will want to weigh the risk of missed doses or mounting medical complications against any potential savings or convenience promises. If there is even a modest option to switch providers, it is almost always worth pursuing to avoid the pattern of delays that appears to dominate the experience here.

On the positive side, there are scattered reminders that a few frontline staff members can offer genuine help and decency. A small handful of reviewers describe empathetic interactions and occasional moments of clarity, and one copay support specialist is singled out for being particularly effective. When the personnel align and a caller encounters a competent agent, the service can function, and even feel workable for a moment. These glimpses of competence are real, but they are not reliable and do not compensate for the broader, well-documented failures.

The core drawbacks are systemic and repetitive: chronic delays in processing orders, frequent hesitations around insurance verification and prior authorizations, and widespread miscommunication or noncommunication. Shifting priorities, long holds, and inconsistent notes across conversations leave patients looping back to square one for weeks or months. Billing errors and misapplied copays further erode trust, while missed deliveries and last-minute schedule changes can derail critical treatment. Language barriers and offshore-call-center experiences surface as additional friction points, underscoring a service that often feels impersonal and unaccountable despite the seriousness of the medications involved. In aggregate, these issues translate into real health risks and emotional strain.

Those pros that do exist do not meaningfully offset the main cons for anyone relying on time-sensitive or life-sustaining therapies. A few courteous agents and a handful of successful interactions can feel like a spark, but they scarcely change the overall trajectory of repeated delays, miscommunications, and billing chaos. The practical takeaway is that reliability, the ability to deliver consistent access to essential meds on schedule, remains the decisive shortcoming. For families facing chemotherapy regimens, transplant meds, or autoimmune injections, the inconsistency matters too much to ignore.

The bottom line is decisive: this community is most appropriate only when no alternative exists. If insurance permits another specialty pharmacy or if plan options allow a switch to a non-specialty provider for compatible meds, that path should be pursued. For those compelled to stay with Accredo, prepare for a long, department-to-department battle to secure timely refills, and anticipate a pattern of follow-up calls that rarely produce durable solutions. In practice, the risks to health through delayed doses and lost communication far outweigh any occasional positive staff interactions; demand a plan for escalation and seek every opportunity to switch if a viable option exists.

Restaurants

• Seasons 52 (0.7 miles)
• The Cheesecake Factory (0.8 miles)
• Yard House (0.8 miles)
• The White Chocolate Grill (0.8 miles)
• In-N-Out Burger (1 miles)
• Chick-Fil-A (1.1 miles)
• Maggiano's (1.7 miles)

Physicians

• Kaiser Permanente (1.1 miles)
• Pediatrics 5280, PC (1.5 miles)
• Dr Bruce Henry Albrecht, MD (1.5 miles)
• Denver-Vail Orthopedics, PC (1.9 miles)
• Inivision Sally Jobe (2 miles)
• Horizon Women's Care (2.2 miles)
• Colorado Center For Reproductive Medicine (2.2 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (2 miles)
• Starbucks (2.3 miles)
• Starbucks (2.7 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (3.9 miles)
• Kunjani Coffea (4 miles)

Pharmacies

• Walgreens (1.9 miles)
• Walgreens (2.3 miles)
• Walgreens (2.8 miles)
• Target Pharmacy (3.9 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.3 miles)
• Walgreens (4.4 miles)

Parks

• Bluffs Regional Park (2.4 miles)
• Centennial Center Park (3 miles)
• Dove Ridge Park (3.1 miles)
• Sierra Ridge Park (3.2 miles)
• Lincoln Park (3.4 miles)
• Cherry Creek Regional trail (4.1 miles)
• Bradbury Ranch Playground (4.5 miles)

Transportation

• Arapahoe Light Rail Station (3.1 miles)

Places of Worship

• Pax Christi Catholic Church (4 miles)

Theaters

• AMC Arapahoe Crossing 16 (4.4 miles)
• AMC Twenty Mile 1 (5.6 miles)

Hospitals

• Adventist Health System/Sunbelt (5 miles)
• Children's Hospital Colorado at Parker Adventist Hospital Emergency Care Parker (5 miles)