7475 Dakin St # 400, Denver, CO 80221
To contact a resident: (303) 428-6200
For more information about senior living options: (866) 208-4318
Overall Review of Select Home Health
Pros
The first nurse they worked with was friendly.
Cons
The oncall nurse on 08/17/2013 was horribly rude.- The oncall nurse was unable to provide the services agreed upon with the company.
- They had to go to the emergency room to have a NG tube inserted.
- This situation cost them big time, including childcare expenses.
- They faced additional costs and had to take their sick son outside the home for a simple contracted procedure.
- The service was poor and did not meet contractual obligations; the staff were rude and ill equipped to handle simple contracted tasks.
Review
Select Home Health in Denver is best suited for families that can rely on a stable, predictable in-home nursing arrangement and value a courteous, competent first impression. The agency appears most appropriate when care needs are straightforward, scheduled, and centered on a known primary nurse who can coordinate tasks without frequent cross-coverage. Families should build a concrete contingency plan for days when the primary nurse is unavailable, because gaps in on-call coverage can become the dominant risk. In practical terms, this provider serves households that can actively manage the care plan, accept the possibility of short-term disruption, and insist on clear, handwritten expectations around who handles what and when.
For those weighing alternatives, the message is clear: if guaranteed on-call responsiveness and adherence to contracted duties are non-negotiable, this agency may not be the best fit. Look for providers with published response times, guaranteed coverage across shifts, and written service-level agreements that explicitly tie compensation to task completion. Individuals who require after-hours support, rapid escalation, or the ability to rely on a nurse or aide beyond regular business hours should scrutinize whether the agency’s staffing model can deliver. Families should prioritize agencies with transparent staffing rosters, verifiable references, and a track record of meeting contractual obligations without costly escalations.
The few positives in the experience do not compensate for the core failures. The initial nurse offered a friendly, acceptable bedside manner, suggesting a potential for reliable, compassionate care when the relationship is stable. However, that early impression proved fragile once the on-call nurse was engaged during a vacation period and failed to fulfill essential contracted services. The breakdown was not a minor scheduling hiccup; it forced a medical emergency and an ER visit, underscoring that friendship with a single staff member cannot substitute for consistent, reliable coverage. In this dynamic, the positive encounter is outweighed by the risk of non-delivery when coverage breaks down.
The most significant drawbacks are concrete and potentially dangerous in real-world care. When an on-call clinician cannot perform agreed-upon tasks, families bear the burden of seeking emergency alternatives, incurring financial costs for childcare and transportation, and rearranging daily routines around gaps in service. The experience also reveals a troubling pattern: the contract was not met in a way that protected the patient’s safety or financial interests, and the on-call staff demonstrated a lack of preparedness for routine, contracted responsibilities. In a setting where timely, competent assistance is essential, such gaps are not mere inconveniences, they are threats to continuity of care and peace of mind.
Prospective clients should enter with a plan to evaluate and anchor expectations. Key questions should focus on on-call coverage: how rapidly a nurse or aide can be dispatched after hours, what constitutes an emergency versus routine task, and how the agency documents and enforces contractual obligations. Demand written guarantees for response times, a clear escalation path, and a method for holding staff accountable when duties are not performed. Request case-by-case contact information for the primary nurse and the on-call team, and insist on a documented contingency plan for vacations or staffing shortages. Reference checks should probe not just friendliness, but reliability, punctuality, and the ability to deliver contracted services without disruption.
Ultimately, this community offers a potential fit for families who can lock in a dependable primary caregiver, establish strict adherence to the service plan, and accept the likelihood of occasional disruptions as manageable risks. The single, notable failure to meet contracted tasks and the rude behavior of the on-call clinician weigh heavily against choosing Select Home Health for anyone needing consistent, hands-on support with minimal friction. The prudent path is to pursue a more robustly staffed provider with verifiable on-call guarantees, clearly defined service levels, and a demonstrated history of fulfilling every element of the contract. If Select Home Health is pursued, approaching it with sharp criteria and formal guardrails is non-negotiable to avoid repeating a costly, avoidable misalignment in care.
Denver International (18 miles away)
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