Physician's Preferred Homecare

Pros

• Angle was great with helping with everything from start to finish and was very kind.
• Caleb was amazing and helped the customer a lot because he knew what he was doing.
• Brandy was amazing and very knowledgeable about all the equipment.
• Brandy was the best, explained the information, and was very professional.
• Brandy was very helpful and answered all questions.
• Tanya was amazing in helping understand the bill and answered all questions.
• Natalie Brooker is a fantastic customer service representative - friendly, knowledgeable, professional, prompt, and patient - and resolved the problem quickly.
• Jeff was very professional and easy to work with.
• Jaylee is one of the best employees - courteous, knowledgeable, answers questions, and has a great personality.
• Brandi was amazing and a superhero to the reviewer.
• Chris has provided exemplary service; he has been reliable, responsible, prompt, and courteous.
• The respiratory therapist was punctual, knowledgeable, and thorough.

Cons

• Customers report extremely long hold times and being redirected to other numbers with even longer waits.
• The staff are described as rude and incompetent.
• Libby is described as dismissive and slow, with critical medical supplies delayed for weeks without explanation.
• The company is accused of neglecting vulnerable Medicare patients who rely on essential medical equipment.
• Callers describe confusing prompts that don't apply to their situation and being hung up if they don't pick an option.
• Billing inquiries are met with long hold times and difficulty obtaining information about bills.
• Oxygen equipment service visits are unreliable, with drivers failing to arrive or call ahead.
• Billing autopay issues cause unexpected charges and months of billing confusion.
• Overall, reviewers characterize the experience as terrible and urge others to seek alternatives.

Review

Experiences with Preferred HomeCare run a wide gamut, from outright frustration to genuine gratitude for individual staff members. Across the board, many reviewers describe a system that is hard to reach, slow to respond, and sometimes mismanaged when it comes to essential medical equipment. The overarching theme is a consumer base that depends on reliable support for things like CPAP supplies and oxygen concentrators, and finds the experience inconsistent - often frustrating, sometimes distressing, but occasionally redeemed by specific employees who go above and beyond.

The phone experience is a recurrent source of distress. Several reviewers report being left on hold for half an hour or longer, only to be redirected to another number that also ushers callers into lengthy hold times. One user noted a four-prompt telephone menu that only seems to apply to CPAP users, and if you don't pick any prompts, you're hung up on. A live person will occasionally direct you to yet another local number, which leads back to a loop of dead ends. Others recount attempts to reach someone who simply cannot address the issue, with explanations like "they must have been busy" when asked for alternatives such as email or direct escalation. The impression is of a labyrinthine system that makes it excruciatingly hard to get timely answers about billing or service status.

Billing and administrative communication frequently appears to be a major pain point. Reviewers report not receiving bills for months, being told there was a "problem with post offices," and then discovering a large, unexpected charge later on. Autopay settings seem to compound the confusion, with a notable account showing an autopay-related double deduction. One caller describes trying to resolve a substantial bill for an elderly mother and repeatedly hitting roadblocks across different departments, ultimately finding that the organization's processes can affect credit and finances in meaningful ways. The sentiment is that, for families already navigating medical needs, the administrative side introduces unnecessary stress and uncertainty.

Delivery scheduling and in-home service experiences frequently disappoint as well. A recurring complaint is that equipment is not prepared for pickup or delivery as promised - the driver does not show up or fails to call ahead, leaving customers waiting with the equipment they cannot use. There are reports of batteries not being charged, heavy equipment not being properly assisted into cars, and managers taking long waits to address concerns or to coordinate a new appointment. One reviewer even describes taking time off work only to find the driver had not shown up, with the company offering only a next-week window and no precise time. These incidents feed a perception that reliability and communication around scheduling are inconsistent at best.

Amid the churning complaints, however, there are numerous glowing pockets of praise for individual staff members who clearly stood out for their competence and empathy. Brandy appears repeatedly as a standout - described as knowledgeable, helpful, patient, and able to explain complex information clearly. Several reviewers credit her with handling oxygen and CPAP-related inquiries with care, turning what could be a frustrating interaction into a positive experience. Natalie Brooker in the Berthoud office earns high marks for being friendly, professional, and effective at resolving problems that previously stumped longer phone sessions. Others commend Caleb for courtesy and efficacy, and Jeff is remembered for professionalism and clarity. Jaylee is singled out as among the best employees, praised for courtesy, knowledge, and a positive interaction that leaves a lasting good impression. Even some who had prior frustrations acknowledge certain staff members who delivered outstanding service, balancing out the negative experiences.

There are also mixed or context-dependent stories that complicate the overall picture. In one instance, Marcella's assistance is described as very helpful, though reviewers note the broader system - especially with respect to the Critical Care and Pulmonology teams - can impede timely results and create administrative bottlenecks. The sentiment here is not that the people in the field are uniformly bad, but that systemic issues - like communication across departments, the dependency on local agencies, and slow or opaque processes - often undermine the otherwise good care patients receive. Even within a single manufacturer or affiliated network, the quality of service can swing dramatically from one day to the next, depending on who is handling the call or visit.

Taken together, the reviews paint a picture of Preferred HomeCare as a company that provides essential, potentially life-sustaining equipment, but that struggles with consistency in customer service, billing transparency, and scheduling reliability. For Medicare patients and families relying on critical supplies, the experience can feel precarious, slow, and frustrating when issues arise. Yet the record also shows that when an individual staff member steps in - Brandy, Natalie, Caleb, Jeff, Jaylee, and others - customers can receive excellent, responsive, and compassionate service that makes a real difference. The contrast between these strong personal interactions and the often painful general processes suggests a path forward that would emphasize better phone routing, clearer billing communication, and empowered frontline staff who can resolve issues promptly without forcing families to navigate a maze of menus, calls, and holds.

Restaurants

• Grogans Pub (1.7 miles)
• Chipotle Mexican Grill (3.3 miles)
• Old Chicago (3.9 miles)
• Chubby Burger Drive Inn (3.9 miles)
• Illegal Pete's (4 miles)
• Brewskies Pub & Grill (4.3 miles)
• Gold Point (4.3 miles)

Pharmacies

• Walgreens (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Spark Dispensary (3.7 miles)
• Walgreens (3.7 miles)
• Walgreens (4.6 miles)
• Safeway Pharmacy (4.6 miles)

Physicians

• Advanced Medical Imaging (2.4 miles)
• Panorama Orthopedic (2.5 miles)
• Northern Hematology Oncology (3 miles)
• Partners In Health Family Medicine (3.6 miles)
• Complete Family Medicine (3.9 miles)
• Highlands Integrative Pediatrics (4.6 miles)
• Denver Health: Gipson Eastside Family Health Center (4.8 miles)

Cafes

• Huckleberry Roasters (3.6 miles)
• The Radiator (3.6 miles)
• Improper City (4.2 miles)
• Crema Coffee House (4.4 miles)
• Panera Bread (5.2 miles)
• The Bardo Coffee House (5.7 miles)

Places of Worship

• Wat Buddhawararam (3.7 miles)
• St John's Cathedral (6.1 miles)

Transportation

• RTD Rail - 38th & Blake Station (3.8 miles)

Parks

• Rocky Mountain Lake Park (3.9 miles)
• Yorkborough Park (3.9 miles)
• Berkeley Leashless Dog Park (4.6 miles)
• César Chávez Park (4.8 miles)
• Berkeley Park (4.8 miles)
• Confluence Park (5 miles)
• Fairmount Park (5 miles)

Theaters

• Alamo Drafthouse Westminster (4.6 miles)
• Regal UA Denver Pavilions 4DX & RPX (5.7 miles)