Physician's Preferred Homecare in Denver, CO

Pros

• Brandy is wonderful and explains everything in detail, making the setup simple.
• Libby is absolutely amazing to work with, incredibly helpful, kind, and patient.
• Marcella goes above and beyond to take care of customers.
• Jeff is very helpful and explains everything well; a very pleasant experience.
• The staff member was awesome at explaining how to use the sleep apnea machine and was very knowledgeable.
• Kari is very knowledgeable and friendly, with a great personality.
• Natalie Brooker is a fantastic customer service rep—friendly, knowledgeable, professional, prompt, and patient.
• Yadira has been the best at helping with oxygen bottle exchanges, always answering questions with a smile.
• Jadean is the nicest, most professional, and kind driver.
• Brandy is an angel, heaven-sent, and highly recommended.

Cons

• They describe the customer service as terrible, with CPAP assistance wait times of 48–60 minutes and callbacks that never arrive.
• They say obtaining a live person on the phone is basically impossible and they would never use the company again.
• They report being on hold for long periods (up to 77 minutes) and being treated rudely by staff, including a supervisor who hung up.
• They warn to avoid the company due to broad staff rudeness and incompetence affecting vulnerable patients.
• They recount oxygen deliveries arriving empty, lacking instructions, or being repeatedly delayed, leaving patients without oxygen.
• They note ongoing billing problems, including daily paper bills, autopay confusions, and late or disputed charges.

Review

Physician's Preferred Homecare in Denver is best suited for families that rely on heavy in-home durable medical equipment support, especially CPAP therapy and home oxygen, and want a team that can deliver thorough in-home setup, ongoing device education, and responsive field service. When the staff are at their best, the experience centers on clear explanations, careful mask fittings, and practical guidance that reduces anxiety around new equipment. The provider’s strongest value lies in the human touch: technicians and reps who walk clients through use, answer questions with patience, and show up with the right supplies and a calm, reassuring demeanor. Weekend availability and a focus on travel and care coordination further tilt the math in favor of families juggling multiple medical needs or testing requirements.

That said, there is a clear signal for families to consider alternatives if flawless, friction-free service is non-negotiable. The reviews repeatedly flag prolonged phone holds, inconsistent callbacks, and mixed experiences with scheduling. When urgent needs arise, an oxygen refill, a replacement part, or a timely CPAP mask fitting, the operational gaps can become real obstacles. Several accounts describe rude or dismissive interactions, missed deliveries, or billing confusion that compounds the stress of caring for a vulnerable loved one. For households where quick, reliable communication and predictable logistics are essential, other providers may deliver a lower-stress experience with fewer frustrational touchpoints.

The core pros at Preferred Homecare offset many of the most serious concerns when they align with the right staff member and local office. The most lauded technicians and consultants, names like Brandy, Libby, Tanya, and multiple front-desk professionals, consistently deliver expert equipment setup, thoughtful patient education, and practical, compassionate assistance. Brandy’s CPAP mask fittings are repeatedly described as thorough, explainers of use, and personally reassuring; Libby earns praise for ordering and travel information, with a warmth that eases families through the process; Tanya is noted for walking customers through copays and rental arrangements with clarity. When a visit or delivery goes smoothly, the evidence is unmistakable: clear instructions, timely arrival windows, and a sense that the staff has both clinical knowledge and caregiver empathy. Those benefits are meaningful enough to offset the frustrations tied to calls on hold or occasional miscommunications.

The reviews also reflect a deep reservoir of frontline reliability from drivers and in-home service teams who communicate ETA, confirm appointment windows, and methodically verify equipment function. Several drivers and technicians, names recur with high praise, are described as courteous, professional, and patient with questions. This operational strength matters greatly in Denver, where families often coordinate multiple devices, injections, and testing workflows. When the service team arrives on time, demonstrates how to use a device, and leaves written instructions or a direct point of contact, the value is palpable. The contrast between those consistently positive in-home experiences and the broader customer-service noise in other instances underscores a simple truth: staff quality and accountability at the local level determine the real-world outcome far more than the brand name alone.

The practical pathway for families weighing this provider is straightforward. Begin by identifying a preferred contact, ideally a named staff member who can own scheduling and follow-up, and request a clear, written delivery and service window. Confirm weekend availability if that aligns with care routines or testing appointments, and insist on a concrete plan for CPAP mask fittings and oxygen refills. Document billing expectations up front, including copays, rental terms, and any autopay arrangements, so monthly statements don’t become a surprise. If a negative interaction occurs, escalate locally rather than letting it fester; the reviews show that individual personalities and local office leadership can radically shift the experience, for better or worse. And when possible, lean on the strong exemplars, Brandy for CPAP education, Libby for oxygen coordination, Nathanel or Jadean for prompt delivery support, who consistently demonstrate what high-quality homecare looks like.

Ultimately, Physician’s Preferred Homecare is a compelling option for families that want robust clinical support delivered with genuine care, balanced by a willingness to tolerate a non-uniform service ladder. The standout staff deliver real value, education that improves compliance and outcomes, reliable in-home setup, and predictable, if sometimes imperfect, logistics. Those who prioritize a consistently smooth customer-service experience, minimal waiting on the phone, impeccable billing, and guaranteed on-time deliveries may find the uneven service record enough of a friction point to consider alternatives. For families who can tolerate the occasional hiccup in exchange for exceptional hands-on expertise, empathetic bedside manner in the home, and staff who truly seem to care about the patient’s daily quality of life, this Denver provider remains one of the strongest options in the DME-enablement space.

Restaurants

• Grogans Pub (1.7 miles)
• Chipotle Mexican Grill (3.3 miles)
• Old Chicago (3.9 miles)
• Chubby Burger Drive Inn (3.9 miles)
• Illegal Pete's (4 miles)
• Brewskies Pub & Grill (4.3 miles)
• Gold Point (4.3 miles)

Pharmacies

• Walgreens (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Spark Dispensary (3.7 miles)
• Walgreens (3.7 miles)
• Walgreens (4.6 miles)
• Safeway Pharmacy (4.6 miles)

Physicians

• Advanced Medical Imaging (2.4 miles)
• Panorama Orthopedic (2.5 miles)
• Northern Hematology Oncology (3 miles)
• Partners In Health Family Medicine (3.6 miles)
• Complete Family Medicine (3.9 miles)
• Highlands Integrative Pediatrics (4.6 miles)
• Denver Health: Gipson Eastside Family Health Center (4.8 miles)

Cafes

• Huckleberry Roasters (3.6 miles)
• The Radiator (3.6 miles)
• Improper City (4.2 miles)
• Crema Coffee House (4.4 miles)
• Panera Bread (5.2 miles)
• The Bardo Coffee House (5.7 miles)

Places of Worship

• Wat Buddhawararam (3.7 miles)
• St John's Cathedral (6.1 miles)

Transportation

• RTD Rail - 38th & Blake Station (3.8 miles)

Parks

• Rocky Mountain Lake Park (3.9 miles)
• Yorkborough Park (3.9 miles)
• Berkeley Leashless Dog Park (4.6 miles)
• César Chávez Park (4.8 miles)
• Berkeley Park (4.8 miles)
• Confluence Park (5 miles)
• Fairmount Park (5 miles)

Theaters

• Alamo Drafthouse Westminster (4.6 miles)
• Regal UA Denver Pavilions 4DX & RPX (5.7 miles)