Crossroads At Northglenn Alf

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Crossroads At Northglenn Alf

Crossroads At Northglenn Alf

451 Malley Drive, Denver, CO 80233

For more information about senior living options: (844) 490-3973

3.7 from 27 reviews
5 stars
17
4 stars
1
3 stars
0
2 stars
2
1 stars
7

Assisted Living Respite Care

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    Overall Review of Crossroads At Northglenn Alf

    Pros

    • pro Sharon Street is very approachable and takes an interest in residents' wellbeing.
    • pro The nurse and caregivers are top-notch and truly care for residents.
    • pro Jamie Byrd is fantastic, showing love, care, and patience to residents.
    • pro Maggie and Rose are incredible to work with, and the entire staff provides great care and attention to residents' needs.
    • pro The facility has a small-town feel and knows every resident by name, not just a room number.
    • pro The staff and caregivers offer compassionate, attentive care and comfort to residents and their families.

    Cons

    • pro The food is described as horrible and most staff are not up to expectations.
    • pro The executive team is criticized for only communicating before admission, with communication stopping afterward.
    • pro The staff front desk is said to be rude and unprofessional during visits.
    • pro Management is described as unprofessional with horrible leadership and high turnover.
    • pro Residents are reportedly moving out within a month due to neglect or poor care, with accounts of abuse.
    • pro Rent and level-of-care costs have risen dramatically, causing financial hardship and prompting residents to leave.

    Review

    Across Crossroads Senior Living in Northglenn, experiences shared by families and visitors run a wide spectrum, from heartfelt praise for the people who deliver daily care to sharp concern about management decisions, pricing practices, and perceived lapses in professionalism. Several reviewers consistently highlight the warm, attentive front-line staff - the nurses and caregivers - who interact with residents in meaningful ways, while others describe a governance culture that feels opaque, sometimes inconsistent, and at times emotionally taxing for families trying to navigate costs and quality of life for loved ones.

    On the positive side, many accounts single out the direct care team as a bright spot. Families describe the caregivers and nurses as "top notch" and express genuine appreciation for the day-to-day kindness and personalized attention their relatives receive. Several reviews specifically commend Sharon Street, identified as the marketing director, for her accessibility and genuine concern for residents even after a move-in. One reviewer praises Sharon for taking an interest in residents' wellbeing afterward and finds her "very approachable." Similarly, Jamie Byrd, the Executive Director, is repeatedly praised for the love and care she shows residents, with colleagues and families describing her as fantastic and attentive to patients' needs. Other staff members, such as Maggie and Rose, receive high marks for responsiveness and care, and a resident notes that the entire staff is capable of delivering "top notch care and attention to needs of their residents." In another story, a family member who placed their dad in Crossroads a year ago credits the facility with excellent care and a sense of community that provides peace of mind, highlighting that the staff know residents by name, not just room numbers, and that the community has a small-town feel where residents can form friendships and engage in activities.

    Yet, alongside these positive notes about care quality, there are persistent criticisms aimed at management decisions and overall operations. A prominent issue centers on pricing and how costs are allocated. A specific case involving a resident's mother-in-law is cited to illustrate the tension. The resident is described as having lived there since May 2025, with rent listed at $4,915 per month and a level-of-care cost for level 3 rising by $300 - moving from $1,100 to $1,400 as of September 2025. The director's note via email claimed that while rent increases are common, this time the facility chose to raise the cost of levels of care instead. For the family, this represents a perception of being misled about how the "cost of living" would evolve, and there is frustration that costs did not seem stable over a year as promised. The family's concern is not only about total affordability but also about the clarity and fairness of billing practices in a setting that is already costly; another reviewer, speaking from a fixed-income perspective, highlights the strain of rising costs - "rent has gone up $1100 in 3 years," with references to paying around $4,250 for a shared room and ultimately deciding to move out because it becomes unaffordable.

    There is also a broader sense that the management team's approach to communication and operational transparency matters a great deal for residents and families. Some reviews describe improvements under new management, noting a visible shift toward better care and engagement compared with prior leadership. One resident's family even states that the new management "shows" in their care, and another describes the environment as having a "small town feel" and being more attentive to residents' needs than before. But other voices point to a disconnect: reports of the executive team often speaking with families only before admissions, with a perception that after admission, lines of communication can go quiet. Critiques here aren't limited to management strategy alone; they extend to the frontline experience as well, including a 2024 visit where a visitor encountered rude, dismissive front-desk staff, a scene that left them worried about how residents might be treated.

    Food quality and general facility atmosphere also appear in multiple reviews, sometimes in stark contrast to the high praise for individual staff members. One reviewer bluntly states that the food is "HORRIBLE," while another complaint centers on inconsistency: some staff are described as excellent, but a larger portion of the workforce is characterized as falling short of expectations. There are also complaints about the frequency and quality of communication from the executive team, with one reviewer expressing the sense that leadership is engaging primarily for pre-admission conversations, then not following through afterward.

    Beyond the day-to-day care and management dynamics, some reviews recount deeply troubling experiences that raise serious concerns about resident safety and wellbeing. A long, highly critical account focuses on neglect and alleged safety risks: the reviewer describes a period of abuse and poor management, including staff behavior that allegedly jeopardized a resident's health, a lack of trust with medication administration, and even incidents of theft or inappropriate behavior involving staff around a resident. This narrative includes the use of video evidence, communication with an ombudsman, and a decision to remove the resident from Crossroads after ongoing concerns. The reviewer asserts that the situation escalated to the point where the resident's health and safety were compromised, culminating in her death, and they urge other families not to place loved ones there. It is a piercing, emotionally charged account that underscores the importance of safeguarding residents, transparent reporting, and accountable leadership in a setting designed to provide security and care for vulnerable adults.

    Taken together, the comments about Crossroads Senior Living at Northglenn reveal a facility with strong, compassionate frontline caregivers who often form meaningful bonds with residents and their families. The quality of care, especially in direct interactions, is repeatedly praised, and several staff members are identified as genuinely invested in residents' wellbeing. However, the same collection of reviews depicts a facility facing significant challenges around management philosophies, cost structure, pricing transparency, and consistency in service delivery. The presence of new management brings some positive shifts, but concerns about affordability, communication, and safety persist in several accounts. For families considering Crossroads, these reviews suggest a need for thorough, up-front conversations about pricing, how levels of care are determined and billed, and what guarantees exist regarding consistent quality of care and staff conduct. As with many senior living communities, the overall impression is nuanced: compassionate care and community spirit undergird a facility that, at the same time, requires careful scrutiny of administration and fiscal practices to ensure residents' stability, safety, and financial sustainability.

    Features

    Housing

    • 100 resident community capacity 100 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Denver International (17 miles away) Denver International (17 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Crossroads at Northglenn Alf is an assisted living community located in Denver, CO. We offer a range of care services, including respite care for seniors needing temporary assistance. Our community provides a comfortable and secure environment with amenities such as a beauty salon, cable or satellite TV, transportation services, a computer center, and a fully furnished space. Residents can enjoy meals in our dining room with restaurant-style dining or take advantage of our kitchenette for personal meal preparation.

    We prioritize the well-being of our residents by offering various care services including assistance with activities of daily living such as bathing, dressing, and transfers. Our staff is available 24 hours a day through our call system to ensure around-the-clock supervision and support. Medication management is also provided to ensure proper health management.

    At Crossroads at Northglenn Alf, we believe in promoting mental wellness and offer a dedicated program to cater to this aspect. Special dietary restrictions are accommodated to meet individual needs while maintaining a balanced diet. Transportation arrangements are made both for non-medical purposes as well as for doctor's appointments.

    Our community encourages an active and social lifestyle through various activities including fitness programs, resident-run activities, and scheduled daily activities planned by our staff. We also provide concierge services and organize planned day trips to keep residents engaged and entertained.

    Crossroads at Northglenn Alf is conveniently located nearby two cafes, two parks, twelve pharmacies, nine physicians' offices, nineteen restaurants, and two theaters. With all these convenient amenities nearby along with our comprehensive care services and engaging activities program, we strive to create an enriching experience for our residents in their golden years.

    Nearby Places of Interest

    Pharmacies

    • Safeway Pharmacy (0.6 miles)
    • Walgreens (0.7 miles)
    • Kaiser Permanente Pharmacy (0.9 miles)
    • Walgreens (2.3 miles)
    • Safeway Pharmacy (2.5 miles)
    • Walgreens (2.5 miles)
    • Walgreens (2.7 miles)

    Restaurants

    • Parry's Pizzeria & Bar (0.7 miles)
    • Chipotle Mexican Grill (0.8 miles)
    • Olive Garden (0.8 miles)
    • Old Chicago (1.6 miles)
    • Brewskies Pub & Grill (1.6 miles)
    • 3 Margaritas Family Mexican Restaurant (2.1 miles)
    • Old Chicago (2.2 miles)

    Physicians

    • Touchstone Imaging Thornton (0.8 miles)
    • Northern Hematology Oncology (2.6 miles)
    • Advanced Medical Imaging (3 miles)
    • Peak Pediatrics (3.1 miles)
    • St. Anthony North Health Campus (3.6 miles)
    • Partners In Health Family Medicine (4 miles)
    • Panorama Orthopedic (4.2 miles)

    Parks

    • Yorkborough Park (2.4 miles)
    • Amherst Park (2.5 miles)
    • Redpoint Ridge Park (5.7 miles)
    • Adams County Regional Park (5.8 miles)
    • Adams County Fairgrounds (5.9 miles)
    • Whitetail Park (7.6 miles)
    • Rolling Bluff Park (8.6 miles)

    Cafes

    • Dutch Bros Coffee (2.7 miles)
    • Ziggi's Coffee (3.6 miles)
    • Panera Bread (7.1 miles)
    • Starbucks (7.3 miles)
    • East Simpson Coffee Co. (8.6 miles)
    • The Radiator (8.9 miles)
    • Huckleberry Roasters (9 miles)

    Theaters

    • AMC Orchard 12 (4.1 miles)
    • AMC Westminster Promenade 24 (4.9 miles)
    • Alamo Drafthouse Westminster (5.3 miles)

    Hospitals

    • Children's Hospital Colorado North Campus (6.8 miles)
    • Good Samaritan Hospital (7.3 miles)
    • Boulder Community Hospital (8.6 miles)

    Places of Worship

    • Wat Buddhawararam (8.7 miles)

    Transportation

    • RTD Rail - 38th & Blake Station (9.2 miles)

    Frequently Asked Questions

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