AMI Healthcare Services

Pros

• AMI Wellness is highly recommended by Craig Hospital.
• The client has been with AMI for about three years and has never received more respectful and thorough nursing care.
• Staff across the organization, from the phone attendant to upper management and professional nursing care staff, are described as putting clients in great hands and making AMI the best option in home health care.
• Clarence is described as very professional, has been providing care for years, and consistently communicates schedules, showing reliable and high-quality service.

Cons

• Clarence is described as very unprofessional and does NOT communicate.
• He sends CNAs and Homemakers to the home after the reviewer clearly stated they need a schedule.
• A CNA named Trisha reportedly had a complete meltdown with another CNA in front of the reviewer's children.
• Trisha allegedly lied about her behavior to cover her own actions.
• The reviewer called the home care company the worst they have experienced.
• The reviewer felt repeatedly violated in their own home.

Review

The collection of impressions surrounding AMI Wellness and its home health care services presents a complex picture, weaving together praise, frustration, and conflicting personal experiences. One aspect that runs through several layers is the sense that the agency aims to provide compassionate, professional care, while practical hurdles - like scheduling, communication, and staff consistency - can dramatically color the experience. A caller who was referred by a former nurse described a hopeful path forward, noting that the nurse who recommended the agency encouraged them to reach out to specific contacts. The paperwork process reportedly moved through the patient's physician, but there was some confusion about who to contact and whether the agency would accept the patient given Medicare and Medicaid considerations. The reviewer recalled that the agency is advertised as accepting Medicare and Medicaid and is claimed to come highly recommended by Craig Hospital, where they had also sought care. The overall sense was that, despite attempts to engage, there were real questions about eligibility and access that muddied the initial impression.

Into the tangible day-to-day experience, the praise that emerges most strongly centers on respect and quality nursing care. One user expresses substantial satisfaction with AMI Wellness over a three-year relationship, stating that they have never been treated with as much respect or nursing attention as they have received from the company. The reviewer emphasizes that the goodwill extends beyond the bedside, highlighting the courtesy shown by every rung of the organization - from the person who answers the phone to upper management. The sentiment is that the company delivers a level of care that feels "in great hands," and the reviewer explicitly recommends AMI Wellness as the best option in home health care. This positive articulation conveys not only satisfaction with the clinical care but also appreciation for the professional atmosphere and the sense of reliable support throughout the organization.

A particular name emerges as a focal point of praise in this favorable narrative: Clarence. One reviewer notes that Clarence has been visiting the home for several years and characterizes him as professional and very private. The description suggests a patient who values routine and personal boundaries, yet who also relies on a steady, high-quality service. The reviewer highlights Clarence's punctuality and his clear, ongoing communication about his schedule. If he expects to be early or late, he communicates those updates consistently, and the reviewer commends him for this dependable rhythm. In their words, Clarence embodies the strengths of the staff - professionalism, reliability, and a quiet confidence in delivering care - leading to explicit gratitude for his ongoing work.

However, the narrative surrounding Clarence is not uniformly positive. A second account challenges that same caregiver's professionalism and communication. This reviewer reports a starkly different experience: Clarence is described as unprofessional and uncommunicative, failing to adhere to a scheduled plan. The patient alleges that CNAs and homemakers are sent to the house without proper notice despite explicit requests for a schedule. The account goes further, recounting a specific incident in which a CNA named Trisha allegedly had a meltdown with another CNA in front of the patient's children and then lied about her behavior to cover it up. The reviewer portrays the agency as a "complete waste of time" and claims to have felt repeatedly violated in their home, with complaints seemingly ignored or unaddressed. Taken together, these contrasting voices illustrate how experiences with the same agency can diverge dramatically, depending on individual staff behavior, communication norms, and responsiveness to concerns.

This juxtaposition - strong, respectful care from one side and perceived mismanagement or inconsistency from another - highlights a broader dynamic in home health care: outcomes are often a function of daily interpersonal interactions as much as formal policies. The positive accounts underscore what is possible when staff maintain clear communication, adhere to schedules, and treat patients with courtesy and professional dignity. The negative account, by contrast, underscores the real and serious impact of miscommunication, schedule breaches, and interpersonal conflicts on a patient's sense of safety and trust within their own home. When one caregiver is praised for reliability and others are criticized for disruptive behavior, readers are reminded that a single organization can host a spectrum of experiences depending on the individuals assigned to a given case and how well the organization monitors and responds to problems.

In reflecting on these reviews, it's important to recognize both the potential strengths and the pitfalls that can accompany in-home care services. The stories suggest that AMI Wellness has the capacity to deliver compassionate, high-quality nursing care and professional, respectful interactions that patients value highly. They also point to systemic and interpersonal challenges, such as scheduling accuracy, proactive communication, and the handling of complaints, that can undermine trust and satisfaction. For someone considering AMI Wellness, these accounts imply a need for careful, proactive engagement: inquire about the specific caregivers who would be assigned, request a consistent schedule, confirm acceptance of Medicare/Medicaid in your situation, and establish clear, written expectations about communication and contingency planning. It is equally wise to seek references from other patients and to document any concerns early so the agency has an opportunity to address them before they escalate.

Ultimately, the narrative around AMI Wellness is not one-note. It blends gratitude for genuine, professional care with caution born of reported scheduling lapses and interpersonal conflicts. For prospective clients, the takeaway is nuanced: there is real value in the hands-on, respectful care described by some patients, but the experiences you may have can vary significantly based on who is assigned to your case and how effectively concerns are managed. Engaging with the agency thoughtfully, asking pointed questions, and setting explicit expectations can help tilt the experience toward the high-quality, respectful care that many patients report, while also safeguarding against the kinds of issues that another reviewer found intolerable.

Pharmacies

• Emerald Fields Glendale Recreational Dispensary (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• King Soopers Pharmacy (0.5 miles)
• Walgreens (0.5 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)

Restaurants

• Bull & Bush (0.4 miles)
• Raising Cane's Chicken Fingers (0.6 miles)
• Flower Child (1.1 miles)
• NoRth (1.4 miles)
• Cherry Cricket (1.4 miles)
• Snooze, an A.M. Eatery (1.7 miles)
• Cerebral Brewing (2.5 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (1 miles)
• Starbucks (1.4 miles)
• Aviano Coffee (1.4 miles)
• Stella's Coffee House (2.4 miles)
• Starbucks (2.5 miles)
• Starbucks (3.7 miles)

Parks

• Infinity Park (0.4 miles)
• Bonnie Brae Ellipse Park (0.9 miles)
• Ash Grove Park (1.5 miles)
• Washington Park (1.8 miles)
• Cheesman Park (2.4 miles)
• Mamie D Eisenhower Park (3 miles)
• City Park (3.1 miles)

Hospitals

• Cherry Creek Eye Center (0.5 miles)
• National Jewish Health (2.5 miles)
• Webb Center for Primary Care (3.2 miles)

Physicians

• Cherry Creek Pediatrics (0.6 miles)
• Rose Medical Center Medical Libr (2 miles)
• Orthopedic Associates (2 miles)
• Center For Hearing, Speech, & Language (2.1 miles)
• Porter Adventist Hospital (3 miles)
• Children's Medical Center (3.5 miles)
• Denver Health: Gipson Eastside Family Health Center (4.1 miles)

Theaters

• Amc 9+Co 1 (1.7 miles)
• Regal UA Denver Pavilions 4DX & RPX (3.9 miles)

Places of Worship

• St John's Cathedral (3.2 miles)
• Temple Sinai (3.6 miles)

Transportation

• United Airlines Flight Training Center (4.7 miles)