Rocky Mountain Nurses Inc

Pros

• The reviewer describes their experience with RMSC as wonderful and AWESOME.
• Every phone call to RMSC has been greeted with kindness and closed-loop communication.
• The staff at RMSC are positive, thorough, and follow up when needed.
• RMSC is described as a client-centered practice with heart.
• Leeah went above and beyond to help obtain therapy orders.
• Jill S., PA-C, is described as an Angel in disguise and highly responsive, professional, and caring.
• Dennis Bronstein is praised as great with residents, families, and care staff.
• Corinne Rantala, PA, is described as caring, compassionate, and thorough; she listened and provided the best plan.
• Corinne's care made the patient's family feel loved and heard.
• Mark Sanazaro, MD, and Alicia Smith, PA-C, provide outstanding care and show deep compassion.
• The referral coordination experience was fast, with a live person answering and staff who were knowledgeable, helpful, and pleasant.
• The staff's happiness and team approach are noted as indicators of quality care.

Cons

• Dr. Unrein is described as rude, defensive, and disrespectful toward patients, appearing angry and taking it out on those around him.
• Dr. Marina Bachurina and her nurse Christina are described as negligent in care, including the thyroid medication being discontinued without notice.
• Dr. Bachurina abruptly discontinued a psychotropic medication, risking withdrawal symptoms and patient distress.
• The family was not notified when medications were stopped, despite a legal requirement to inform them.
• The Disappearing Doctor allegedly failed to respond to chest pain and did not provide examination or treatment for days.
• Billing issues and poor office management are cited, with multiple payments pending, unreturned calls, and threats of collection.

Review

Across a broad set of experiences, families describe Rocky Mountain Senior Care (RMSC) as a provider whose strengths lie in genuine kindness, patient- and family-centered care, and a sense that the team cares deeply about those they serve. Several reviews emphasize that interactions begin with warmth and clear, ongoing communication. One family member, impressed by what they describe as "client-centered" care with heart, notes that every phone touchpoint has been greeted with kindness and that the team uses closed-loop communication. Another reviewer, a nurse with decades of healthcare experience, explicitly endorses RMSC: the staff's attitude and thorough approach make a meaningful impression, and they consistently follow up when needed. In sum, there is a strong, recurring thread of appreciation for the spirit with which care is delivered and for the perception that the client's well-being is the priority of the care team.

Within that overarching positive frame, several individual staff members emerge as standouts in the eyes of families. Jill S., a PA-C, is repeatedly called out as "an Angel in disguise" for her responsiveness, professionalism, and ability to answer questions in plain language. Similarly, Dennis Bronstein earns praise for his engagement with residents, families, and care staff, with many reviewers highlighting his strong presence and compassionate approach. Corinne Rantala, PA, is singled out for being caring, compassionate, and thorough, helping families navigate difficult health issues and coordinating care when hurdles arise. One reviewer specifically praises Leeah for going above and beyond to secure therapy orders for a patient, underscoring the value of proactive, helpful staff. Together, these accounts paint a picture of a team where several individuals are repeatedly commended for accessibility, empathy, and effective care coordination.

However, not all experiences align with that constructive, collaborative view. A number of reviewers raise serious concerns about interactions with certain physicians and about the communication and management around acute medical needs. Dr. Unrein is described as rude and defensive, with allegations that he can be disrespectful toward patients and families and appears unhappy in his role. A separate, highly critical narrative targets Dr. Marina Bachurina (often referred to as Dr. B) and her nurse Christina, accusing them of neglectful care for a dementia patient at Julia Temple rehab center. The reviewer details a troubling sequence: thyroid medication was stopped without notice, with no family or power-of-attorney involvement, despite a legal expectation that such changes be communicated. The claim goes further to describe tapering off a psychotropic medication - potentially triggering withdrawal and agitation - followed by delays in starting an antibiotic for a UTI, during which the patient suffered pain and discomfort. Additional accounts describe missed follow-through, missed appointments, and a pattern of not responding to calls, even after assurances to visit or check on a patient. In one stark entry, the same clinician is labeled "The Disappearing Doctor," highlighting a perceived lack of accountability or availability when urgent family concerns arise.

The reviews also pull back the curtain on the administrative and operational side of care, particularly around billing and scheduling. Several families report difficulty reaching anyone in the billing department, with repeated voicemail messages and unanswered calls contributing to frustration. One review mentions multiple payments that have not cleared the bank, followed by promises that go unfulfilled, and a decision by the reviewer to pursue collections. The sentiment is clear: for some families, administrative responsiveness and financial communication lag behind the level of clinical care they expect. The contrast between bedside compassion and back-office friction emerges as a recurring theme.

Compounding the concerns about medication management and coordination are vivid critiques about the broader system's ability to maintain consistent, appropriate care when care shifts between facilities. A review of the nursing-home script process describes it as "the absolute worst" for filling medications, with persistent delays that can lead to withdrawal and pain for residents. The same review warns that families may confront a lack of transparency and responsiveness when medications are interrupted or changed, including strong language about patients feeling neglected or dismissed by the organization. Taken together, these concerns touch on the critical intersection of clinical judgment, timely treatment, and clear, proactive communication with families and POAs.

Despite the serious critiques, several reviews highlight moments of effective coordination and positive outcomes that counterbalance the negatives. One reviewer notes that a mutual client referral was processed swiftly: a live person answered the phone, the referral was sent within two hours, and the family received timely notification. The sense here is that, when processes work well and staff are engaged, the system can be highly efficient and responsive - an important counterpoint to the more negative experiences described elsewhere. The positive testimonials about specific providers - Jill S., Mark Sanazaro, MD, and Alicia Smith, PA-C, for example - also reaffirm that high-quality, attentive care does exist within the organization and that patients and families can experience exceptional, professional, and compassionate care.

In the end, the collection of experiences presents a landscape of strong, compassionate care interleaved with significant administrative and clinical concerns. Families consistently describe a caring, patient-centered ethos from many members of the clinical team, with testimonials to the importance of follow-up, clear communication, and staff who are genuinely engaged with residents and their families. At the same time, there are repeated alarms about medication management, urgent responsiveness, and back-end processes like billing and scheduling, which can leave families feeling vulnerable during critical moments. For those considering RMSC, the message is nuanced: expect high-quality, heartfelt care from many clinicians and staff, but also be prepared to advocate for timely communication, thorough medication oversight, and reliable administrative support to ensure a smooth, safe experience for loved ones.

Restaurants

• Daveto's (0 miles)
• Fiesta Vallarta (0.1 miles)
• House of Chin (0.2 miles)
• El Tapatio Mexican Restaurant (0.2 miles)
• Wild Flower Bistro (0.2 miles)
• Am Creations On Main Delta (0.2 miles)
• C & J Cafe (0.2 miles)

Places of Worship

• St Michael's Church (0.1 miles)
• Church of Christ (0.5 miles)
• First Church of God (0.5 miles)
• World Win Ministries, International (0.6 miles)
• Landmark Missionary Baptist (0.6 miles)
• Garnet Mesa Baptist Church (0.6 miles)
• Grand Mesa Bible Church (0.7 miles)

Theaters

• Egyptian Theatre (0.1 miles)
• Tru Vu Drive Inn (1.1 miles)

Cafes

• Doghouse Espresso (0.1 miles)
• Moca Joe's (0.2 miles)
• The Coffee therapist (0.2 miles)
• Clyde's Cafe (0.2 miles)
• C & J Cafe - Home of Delta, Colorado's biggest cinnamon rolls (0.2 miles)
• Fayes Cafe (8.8 miles)
• Coffee Barn (13.6 miles)

Parks

• Confluence Park (0.2 miles)
• Delta City Parks Department (0.9 miles)
• Montrose Lions Park (20.3 miles)

Transportation

• Delta Airport KAJZ (0.3 miles)
• Esplin's Wildlife Studio (0.4 miles)
• U-Haul (0.5 miles)
• Esplin’s Wildlife Studio (1.7 miles)
• Big Creek Taxidermy (2.3 miles)
• Smiling Aviation (2.8 miles)
• U-Haul Neighborhood Dealer (3.9 miles)

Pharmacies

• City Market Pharmacy (0.6 miles)
• Cedaredge Pharmacy (13.6 miles)
• City Market Pharmacy (19.7 miles)

Physicians

• Pediatric Associates (0.6 miles)
• Delta Orthopedics (1 miles)
• Surface Creek Family Practice (1.1 miles)
• Premier Women's Health (1.1 miles)
• High Country Orthopedics (1.2 miles)
• Delta Surgical Associates PC (1.2 miles)
• Grand Mesa Oncology (1.3 miles)

Hospitals

• Center For Mental Health (1.2 miles)
• Delta County Memorial Hospital (1.3 miles)