Senior Care of Colorado - Aurora

Pros

• The doctor, his assistant, and the office staff are exceptionally courteous and friendly.
• Appointments are easy to schedule, and the doctor provides a direct phone number.
• They have been loyal patients of Senior Care for 12 to 14 years.
• Kay Stolcis has been fantastic - dedicated, personable, efficient, and highly professional.
• The staff have always been top notch and handle appointments, prescriptions, and complex issues with grace and charm.
• They are delighted with the service.
• Dr. Peacock is thorough, and the staff are thorough as well, with excellent rapport.
• Grant is awesome.

Cons

• Customers describe relentless, harassing phone calls from the clinic, with changing numbers and robocalls that won't stop even when requests to opt out are made.
• The practice is criticized for potential physician departures driven by management, which could lead to long wait times and loss of a trusted doctor.
• A reviewer notes incorrect insurance paperwork that caused a large bill and a slow, frustrating refund process.
• The company is described as frustrating overall, with delays, extra requests, and a lack of timely responses.
• The phone support is seen as unhelpful, frequently transferring callers and failing to return calls.
• Appointment experiences are criticized as disorganized, with long waits and poor communication about who will be seen.
• Staff are accused of negligence and poor treatment, particularly in handling a dementia patient and situations where help was needed urgently.
• Multiple reviews discourage others from using the office, urging people to avoid the practice due to accessibility and communication problems.
• There are claims of dishonesty about paperwork and overall substandard service, contributing to a highly negative view of the practice.

Review

The collection of patient voices paints a complex picture of two related health care experiences: Senior Care and a location described as the Porter Location. Taken together, the reviews show a clinic system that can deliver genuine, personalized care from several respected doctors and courteous staff, while also revealing serious strains in administration, billing, scheduling, and accessibility. On one hand, many patients sing praises about particular physicians, the availability of direct contact with doctors, and a sense that some staff members are capable and compassionate. On the other hand, a large subset of reviewers describe persistent irritation and distress caused by miscommunication, maddeningly slow or nonfunctional processes, and aggressive or intrusive outreach efforts that feel more like harassment than care.

A prominent thread across several accounts is the experience of being overwhelmed by phone outreach and telemarketing-style contact that many patients find invasive or confusing. One reviewer described relentless calls that only grow more maddening because they come from different numbers, sometimes sounding human and other times obviously robotic. The caller apparently had no legitimate reason to contact a bereaved family once a relative had passed away, and the experience left them determined to report the behavior as harassment. Compounding the problem is the inability to reach a real person when trying to opt out or explain a situation, and the fact that returned calls or callback attempts often go unanswered. In short, for some people the administrative side feels intrusive rather than helpful, and that friction colors their perception of the entire practice.

Amid the complaints about outreach, there is a contrasting story from patients at the Porter Location who report consistently positive interactions with clinicians and a high level of accessibility to their doctor. One patient has been loyal for nearly three years and highlights courteous doctors and office staff, easy appointment scheduling, and a doctor who even provided a direct phone number to avoid the switchboard. Yet even this favorable experience cannot escape broader concerns about the corporate structure behind the practice. The same reviewer worries that the management company is pressuring doctors to leave, which could shrink the provider pool and create longer wait times for patients. The sentiment is clear: the clinicians may be excellent, but the business decisions and workforce stability driven by management could undermine the patient experience over time.

Billing and administrative accuracy emerge as another fault line. A reviewer describes a failure to process insurance paperwork correctly, followed by a surprise bill of $611 that the insurance should have covered. The frustration is amplified by slow, opaque customer service that makes it feel like victory is only achieved after repetitive calls, even when the patient has already done the paperwork correctly. The sense of being stuck in a never-ending loop of billing disputes, with a delayed or uncertain path to refunds, leads some patients to contemplate switching doctors altogether - not for medical reasons, but because the financial and administrative hassles overwhelm the care they seek.

The online portal and general customer service culture are cited as areas needing urgent improvement. Several accounts describe a system where even simple tasks require repeated requests, multiple extensions, and never-ending waiting. One patient notes that the online portal demands far more effort than it should and complains about being shuffled from one person to another, with no one taking responsibility to resolve the issue. The sense is that the digital front end, which should streamline access, instead becomes a bottleneck that drains time and patience without delivering timely help.

In the day-to-day reality of appointments, there are both moments of smoothness and moments of chaos. A reviewer recounts an appointment where a 3:40 PM slot on 7/24 devolved into a long, disorganized wait just like several others, with staff scattering blame or failing to recognize the patient's sign-in status. The feeling conveyed is one of inefficiency rather than intentional neglect, but the impact is the same: frustration, lack of trust, and a wary attitude toward future visits. Conversely, another patient of many years praises Dr. Wasserman, Kay Stolcis, and their capable staff, describing them as dedicated, personable, efficient, and highly professional. This contrast underscores that the clinical care itself can be excellent when the right people are in place and the system is functioning smoothly.

The reviews also reveal a broader spectrum of sentiment toward individual clinicians. Some patients find great value in particular doctors and staff, noting excellent rapport, thorough examinations, and dependable continuity of care. Others recount experiences that feel undermined by a perceived misalignment between management priorities and the patient-centered focus they expect from a medical practice. There are stories of a P.A. who allegedly mistreated a family by dismissing concerns, and of the same office allegedly instructing patients to seek care elsewhere when problems were raised. Mixes of praise and strong admonitions - such as warnings to avoid the place, or to switch to another practice entirely - illustrate the emotional stakes involved when health care, billing, and customer service collide.

What emerges, then, is a nuanced overall picture: the medical staff themselves may be highly capable and caring, with particular physicians earning long-term loyalty from patients. Yet the administrative and managerial dimensions of the practice - the way calls are handled, how insurance paperwork is processed, how online tools function, how appointments are scheduled, and how management decisions affect doctor retention - have a powerful, sometimes detrimental, effect on the patient experience. For many patients, the human touch in the exam room is undeniable and appreciated, while the rest of the system often falls short of the level of reliability and clarity they expect for routine care and for the logistics that surround it.

If you're considering care at Senior Care or the Porter Location, the message from these voices is to look beyond the doctor's chair. Yes, you can encounter compassionate clinicians who build trust and provide thorough, thoughtful care. But be prepared to navigate a heavy administrative load: inconsistent call handling, confusing or delayed billing processes, slow responses via the online portal, and the potential for long waits or disorganization in the clinic flow. The real test may be how the practice responds when problems arise - whether they can align their administrative efficiency with the high standard of medical care some clinicians clearly deliver.

This part of Aurora, Colorado offers a convenient location with a mix of healthcare facilities, restaurants, parks, cafes, and places of worship within close proximity. The area is well-equipped with physicians and pharmacies for medical needs, including specialty clinics such as Rocky Mountain Cancer Centers and the VA Jewell Clinic. Nearby hospitals like University of Colorado Hospital and Children's Hospital Colorado offer quality healthcare services. Additionally, there are several parks and dog-friendly areas for outdoor recreation and relaxation. A variety of dining options can be found nearby, ranging from fast food to sit-down restaurants. For entertainment, there are theaters within a short drive and transportation options like the RTD Rail station for easy access around the city. Overall, this area provides a diverse range of amenities suitable for senior living.

Physicians

• Health Images (0.2 miles)
• The Medical Center of Aurora (0.2 miles)
• Rocky Mountain Cancer Centers (0.4 miles)
• VA Jewell Clinic (0.9 miles)
• UCHealth Sue Anschutz-Rodgers Eye Center - Anschutz Medical Campus (3.6 miles)
• Kaiser Permanente Smokey Hill Pharmacy (4 miles)
• Cherry Creek Pediatrics (5.3 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Lightshade (2.3 miles)
• Walgreens (2.3 miles)
• Walgreens (2.9 miles)
• Walgreens (3.3 miles)

Restaurants

• In-N-Out Burger (1.4 miles)
• Piper Inn (2.5 miles)
• Old Town Hot Pot (2.6 miles)
• McDonald's (3.8 miles)
• Sonic Drive-In (4 miles)
• Arby's (4.2 miles)
• Chick-Fil-A (4.6 miles)

Hospitals

• Village Pavilion (3.4 miles)
• Children's Hospital Colorado Anschutz Medical Campus (3.5 miles)
• University of Colorado Hospital (3.6 miles)
• Rocky Mountain Regional VA Medical Center (3.7 miles)
• Cherry Creek Eye Center (5.3 miles)
• National Jewish Health (6.8 miles)

Parks

• Lowry Dog Park (3.4 miles)
• Cherry Creek State Park- Off Leash Dog Area (3.5 miles)
• Kennedy Dog Park (3.8 miles)
• Great Plains Park (4 miles)
• Sagebrush Park (4.3 miles)
• Ash Grove Park (4.9 miles)
• Rosamond Park (5.1 miles)

Cafes

• Starbucks (4.9 miles)
• Starbucks (5 miles)
• Black Rock Coffee Bar (5.6 miles)
• Starbucks (5.8 miles)
• Starbucks (5.8 miles)
• Starbucks (5.9 miles)
• Dutch Bros Coffee (6.2 miles)

Places of Worship

• Temple Sinai (5.8 miles)

Transportation

• RTD Rail - 40th Ave & Airport Boulevard-Gateway Park Station (5.9 miles)
• United Airlines Flight Training Center (6.3 miles)

Theaters

• Amc 9+Co 1 (6.3 miles)
• AMC Arapahoe Crossing 16 (6.8 miles)