Marcella Manor Assoc

Pros

• The office staff and maintenance team are kind and helpful.
• David and Anthony on the maintenance crew respond quickly and thoroughly to residents' needs.
• Marcella Apartments are praised for a wonderful staff, nice apartments, and a reliable elevator.
• Anthony is commended for prompt repairs to leaks and closet doors, keeping Marcella Apartments well maintained.
• Maintenance provides quick service for garbage disposal repairs.
• The staff is excellent, with managers and team members delivering great service.
• The facility supports independence with assistance and a weekly shuttle for shopping.
• The building is clean and well maintained, with friendly and helpful office staff.
• Residents appreciate the nice laundry room and overall affordability.

Cons

• The management is awful and the property is infested with bed bugs.
• The lawns are dead and the dog area trash is never emptied, and the property management is too cheap to hire anyone to make repairs.
• It is hard to get a place to live there, with overly long wait times.
• The staff are very rude to the elderly and need to take time to listen.
• The reviewer claims the management lost the waiting list, cannot prove it was on the list, and the out-of-state management company won't call back.
• The environment is described as chaotic, likened to Lord of the Flies, with residents insisting on doing things their own way.
• The reviewer states they do not live there and believes management doesn't care about residents.

Review

Residents and guests alike describe Marcella Apartments as a community where the office staff and maintenance crew genuinely listen, respond quickly, and keep the building running smoothly. Across many comments, the consensus is clear: the kindness and helpfulness of the team make a big difference in daily life. In particular, David and Anthony on the maintenance crew stand out repeatedly for their prompt, thorough work - residents say they hear about a need and they're "on it" right away, often fixing leaks, doors, and other issues with competence and care. A resident who has been there for more than a decade notes being very happy with the experience, underscoring the long-standing positive impression of the staff.

For many residents, Marcella is not just a place to live but a supportive environment that helps seniors stay independent. The property offers a weekly shuttle to stores, a variety of activities and celebrations, and a sense of community that supports doing what matters most - staying active and connected. This combination of practical convenience and social engagement makes the complex feel like a welcoming home for older adults who want to maintain their independence while still enjoying companionship and organized events.

The warmth of the staff is echoed in several personal stories from long-time residents. One person recalls living there for eight and a half years before moving away to Oklahoma to help a daughter, and they express a strong desire to return someday, lauding the staff, the pleasant apartments, and even the elevator. Other residents highlight how maintenance issues are handled quickly and efficiently: a kitchen ceiling leak fixed promptly by Anthony, a closet door repaired, and even routine tasks like fixing a garbage disposal addressed with speed. These anecdotes reinforce a broader picture of Marcella as a place where maintenance is attentive and capable.

Beyond routine repairs, residents appreciate the overall upkeep and order of the property. Some describe the complex as well maintained and clean, with management generally seen as responsive and capable. One testimonial emphasizes that all utilities are paid and that residents handle their own laundry and drying, painting a picture of a hassle-free living experience in terms of one of the fundamental conveniences of apartment life. In addition, there are voices that celebrate the presence of a strong, personable management team in general, and specific staff members in particular, who contribute to a sense of reliability and comfort.

Amid the praise, there are some mixed or negative notes that acknowledge real concerns. A few residents mention a difficult social dynamic, describing a "lord of the flies" vibe due to a large population of older residents who may have strong opinions about how things should be done, yet they still credit the staff as excellent. There are also criticisms about accessibility and process: some people report long or uncertain wait times to move in, and at least one reviewer recounts a frustrating experience with lost waiting lists and confusing communications, suggesting that the management company overseeing the property may be overextended or mismanaged in some respects. A separate comment voices dissatisfaction with management behavior toward the elderly, calling some staff rude and in need of listening more carefully.

Still, several residents highlight positive relationships with current leadership and staff. There are mentions of a newer management team, with praise for managers like Jordan and specific staff such as Laura, Myriah, and David. A resident who has lived there for five years expresses pride in the community, saying they wouldn't want to live anywhere else. Family members also weigh in positively: a father who recently moved in loves the place, especially the laundry room and the affordability; Laura Lopez, the front office staff, and the overall office team are singled out for appreciation. Another resident emphasizes the high quality of service from the office and maintenance teams and notes that the building is clean and well maintained.

In a few especially candid entries, some residents convey frustration with management practices and communication. One reviewer directly questions the care and responsiveness of the management and describes ongoing concerns about bed bugs and neglected outdoor areas. Another notes a rude or dismissive attitude toward elderly residents, urging staff to pause and listen more. These views remind us that, as with any community, perceptions of management can vary, and a portion of residents feels that improvements in responsiveness and tone would bolster the overall experience.

A final composite impression is of a senior living community with many admirable strengths and a workforce dedicated to service. The staff - especially the maintenance crew and key office personnel - receives frequent praise for quick, effective problem-solving and for creating a sense of reliability and welcome. Amenities and programs for independent living are valued, with shuttle services and a rich calendar of activities helping residents stay engaged. At the same time, a few voices call for stronger management consistency, clearer communication, and more proactive maintenance and pest control. Taken together, most reviews depict Marcella Apartments as a place that many residents consider a home worth staying in, with moments of frustration that some residents see as addressable through ongoing improvements in management practices and transparency.

This part of Arvada, Colorado offers a convenient and well-rounded community for those considering senior living. With multiple pharmacies such as Walgreens and Best Colorado Meds within a short distance, residents have easy access to their medication needs. There are also a variety of restaurants, cafes, and parks nearby for recreational activities and socializing. In terms of healthcare, there are several physicians' offices and hospitals in the vicinity, providing quality medical care. Additionally, transportation options like RTD Rail make it easy to get around the area. Overall, this neighborhood provides a safe and welcoming environment for seniors looking to settle down in Arvada.

Pharmacies

• Walgreens (0.1 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• Best Colorado Meds (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• Walmart Pharmacy (2.8 miles)

Restaurants

• School House Kitchen & Libations (1.1 miles)
• Old Chicago (2.7 miles)
• Clancy's Irish Pub (3.2 miles)
• BookBar (3.5 miles)
• The Pasty Republic (3.6 miles)
• Domino's Pizza (4.5 miles)
• BJ's Restaurant & Brewhouse (5 miles)

Cafes

• Panera Bread (1.5 miles)
• The Bardo Coffee House (3.4 miles)
• Starbucks (3.5 miles)
• The Radiator (4.6 miles)
• Huckleberry Roasters (4.9 miles)
• Dutch Bros Coffee (5.2 miles)
• Improper City (6.5 miles)

Physicians

• New West Physicians (2.2 miles)
• Dr Bassow (3 miles)
• Complete Family Medicine (3.3 miles)
• SCL Health Heart & Vascular Institute - Wheat Ridge (3.3 miles)
• Rocky Mountain Primary Care (3.3 miles)
• Cornerstone Orthopaedics & Sports Medicine (3.4 miles)
• Children's Eye Physicians (3.7 miles)

Parks

• Fairmount Park (2.5 miles)
• Berkeley Leashless Dog Park (2.8 miles)
• Berkeley Park (2.9 miles)
• César Chávez Park (3.6 miles)
• Panorama Park (3.7 miles)
• Rocky Mountain Lake Park (3.8 miles)
• Crown Hill Open Space Park (4.3 miles)

Theaters

• Alamo Drafthouse Westminster (3.2 miles)
• AMC Westminster Promenade 24 (5.1 miles)
• Alamo Drafthouse Denver (5.6 miles)

Hospitals

• Exempla Lutheran Medical Center (3.3 miles)
• Scl Health - Front Range (3.3 miles)

Places of Worship

• Wat Buddhawararam (3.5 miles)
• Church of Jesus Christ of Latter Day Saints (6.2 miles)

Transportation

• RTD Rail - 38th & Blake Station (6.6 miles)