20300 Hamlin Street, Winnetka, CA 91306
For more information about senior living options: (844) 490-3973
They view Holiday Manor as an answer to prayer for their family. They describe the staff as amazing, caring, and very responsive to questions. They appreciate the facility being locked and secure, with monitored visitors for protection. They like the programs that keep residents engaged, including the Personal Care/Salon Station that feels like home. They feel the staff are second to none in handling their loved one's complex issues. They consider Holiday Manor an excellent place for Alzheimer's and dementia patients, with a secure unit and excellent rehabilitation and nursing care.
They describe the facility as horrible and urge others not to come. They allege the staff neglected residents and did not provide daily medications. They report a resident being attacked by a roommate with no staff response. They claim the facility is unsafe and should be shut down. They accuse management of incompetence, lack of compassion, and poor infection control. They describe lazy CNAs and insufficient attention to residents' personal hygiene. They say residents were left in soiled clothes and not bathed. They allege the admissions process is coercive and overpriced, with confusing information. They warn families to constantly monitor care due to neglect. They note a death occurred under the facility's watch and call for accountability.This community is best suited for families that need a dementia-focused, highly secure setting and are prepared to take an active, ongoing role in supervising care. From the collective accounts, the model that appears favorable to some families is a locked unit with structured routines, engaged activities, and a staff that can respond promptly to questions. The strongest appeal lies in the promise of safety and a familiar, home-like environment that includes practical touches like on-site grooming or salon services. However, this assessment makes clear that such positives depend entirely on stable staffing, consistent caregiving, and transparent management. Without those, the secure setting can become a fragile shield rather than a genuine safeguard.
Those who should consider alternatives are families who cannot commit to rigorous oversight or who demand a uniformly high standard of daily care and communication. Several accounts warn of significant variability in staffing - with some caregivers attentive and others described as lazy or overwhelmed - and of situations where medications were missed, wounds were left untreated, or residents were not adequately supervised. When care quality appears to hinge on a few reliable staff members rather than the system, families must question whether consistent, reliable care will hold up over time. For anyone whose loved one requires steady, high-frequency medical attention or whose peace of mind hinges on predictable staffing, alternatives deserve serious consideration.
The key pros - where they exist - do offer real value but only if the cons are decisively mitigated. A secure unit and opportunities for meaningful engagement can reduce agitation and help residents feel safer and more connected. Programs that resemble a salon experience or other personal-focused amenities may improve mood and dignity for residents who still value normal routines. Yet these advantages lose their bite if medication management is inconsistent, if aggressive infection-control gaps recur, or if patient notes and care plans are not reliably documented and followed. In short, the positives can be meaningful, but the impact is contingent on reliable, disciplined operations across all shifts.
An important caveat from the accounts concerns the admissions process and management culture. Some families report experiences that feel coercive or opaque, with pressure around tours, questions about past lawsuits, and unclear policies about bringing private caregivers. There are also serious red flags about leadership and accountability, including accusations of poor infection control, high staff turnover, and difficulties in obtaining timely releases or truthful information. These patterns matter because they color every day of care: when leaders fail to communicate clearly or to address safety concerns promptly, the overall environment becomes unstable and risky for vulnerable residents.
For families moving forward, a concrete due-diligence checklist is essential. Demand an in-depth tour that includes observation of staff interactions during peak hours, conversations with front-line caregivers, and a review of daily care logs and medication administration records. Request the latest state inspection results and any corrective-action plans; verify nurse availability around the clock and inquire about response times to call bells. Probe falls prevention, skin integrity management, hygiene routines, and how personal belongings are tracked. Finally, clarify policies on outside caregivers, family visitation, and transparency in billing. These steps transform uncertainty into a plan you can trust.
In the end, this community demands decisive due diligence. It can be a strong fit only for families who can remain highly engaged, insist on strict staffing norms, and pursue transparent, proactive management. For others, particularly those prioritizing consistent, hands-off reliability and unambiguous safety, exploring alternatives with steadier staffing, clearer accountability, and proven outcomes is the prudent course. The decision should hinge on whether engagement and oversight can be sustained long-term, and on whether the facility can demonstrate a reliable, resident-centered standard that withstands turnover and pressure.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (12 miles away) Los Angeles International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pleasant Valley Manor is an excellent choice for individuals seeking a comfortable and supportive living environment in Winnetka, CA. As a board and care home, it offers personalized care services to ensure the well-being of its residents.
Upon entering Pleasant Valley Manor, you will find a welcoming and fully furnished space that immediately feels like home. The dining room provides a pleasant atmosphere where residents can enjoy delicious meals tailored to their special dietary restrictions. The dedicated staff also takes care of housekeeping services, ensuring that the living spaces are always clean and tidy.
This assisted living community understands the importance of maintaining an active lifestyle, which is why they offer various daily activities to engage residents both physically and mentally. Whether it's participating in scheduled group activities or taking advantage of the outdoor space provided by the beautiful garden, there are plenty of opportunities for socialization and relaxation.
Residents at Pleasant Valley Manor receive assistance with their activities of daily living such as bathing, dressing, and transfers. The compassionate caregivers coordinate with health care providers and manage medication effectively to ensure optimum health outcomes for each resident. Additionally, transportation arrangements can be made for medical appointments.
Conveniently located nearby are several cafes, parks, pharmacies, physicians, restaurants, and transportation options - making it easy for residents to access amenities as needed.
In conclusion, Pleasant Valley Manor offers a comfortable and nurturing environment where individuals can receive personalized care services tailored to their needs. With an array of amenities and convenient nearby facilities, this assisted living community strives to provide a high quality of life for its residents.
Pleasant Valley Manor is located at 20300 Hamlin Street, Winnetka, CA 91306 in Los Angeles County, California
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