Creekside Home Care Facility

Pros

• There were a couple of staff members who were empathetic and caring toward patients.
• The staff initially appeared professional.
• Creekside was considered better than the facility near Nation Burger by at least one reviewer.

Cons

• The reviews describe the facility as understaffed, with patients ignored and only bare minimum services provided.
• Residents are said to scream constantly at night, and there are reports of people wandering into other residents' rooms.
• The facility is accused of stealing residents' money and overcharging for services during the pandemic, taking advantage of restricted access.
• Privacy is not protected; calls with residents are sometimes placed on speakerphone, compromising confidentiality.
• Delays in medical care allegedly led to a stroke and a resident's death, with the facility continuing to charge for the month.
• Only a very small number of staff are described as empathetic; the majority are perceived as uncaring.
• There are claims of abuse and sexual assault connected to the facility, with calls for it to be shut down.
• The food is described as horrible.
• Customer service and communication are poor, including long hold times and difficulty obtaining basic information; staff are accused of stealing residents' belongings.

Review

Creekside has drawn a chorus of alarming reviews from families and patients who say the facility started out with a veneer of professionalism but quickly showed a pattern of neglect, disrespect, and safety concerns. One reviewer recounted visiting for an ankle injury, noting that "they started off professionally then it was just lack of duties." The description quickly devolved into chaos: loud yelling at night, residents wandering into other people's rooms while they tried to sleep, and an overall sense that basic duties were not being fulfilled. The experience left the reviewer and their loved one wary and prepared to leave in the middle of the night, with the lingering comparison that Creekside was still preferable to a different facility "by Nation burger," a remark that hints at a broader dissatisfaction with local care options.

Another persistent theme is safety and accountability. Reviewers describe situations where care felt disorganized and inconsistent, with complaints that patients were ignored and that the facility offered only "bare minimum services." Nighttime disturbances and a lack of supervision are echoed across accounts, contributing to a perception that Creekside is not a secure or properly monitored environment for vulnerable residents. The sense of being unheard or dismissed runs through multiple comments, creating an impression that concerns and incidents were not adequately investigated or addressed by staff.

Financial and privacy concerns feature prominently in some accounts. One reviewer alleges financial improprieties, saying the facility "stole money and over charged for things they had no right to charge for," a tactic they claimed was facilitated by families being unable to visit during the pandemic. Calls to the facility often went unanswered or met with long holds, and when able to speak, families reported privacy violations like placing calls on "speaker phone" so there was no privacy for sensitive conversations. The combination of billing disputes, poor communication, and restricted access contributed to a sense of distrust and exploitation during a period when families were most vulnerable.

Clinical care and urgent medical responsiveness are described as??ly concerning in some accounts. A reviewer shared a heartbreaking story: a loved one had a stroke after being in Creekside for care, and the facility reportedly did not arrange timely medical attention or inform relatives promptly. They described the patient "sitting with nothing but an IV for almost 5 days before seeking professional medical help or informing us." There were mentions of unexplained marks and bruises on a resident, with relatives unable to secure an explanation or action. The reviewer noted that the facility charged for an entire month even though the resident's stay was brief, underscoring fears about medical negligence and financial overreach during a catastrophic health crisis.

The broader culture at Creekside is portrayed as under-resourced and unsympathetic by many. A common thread is dissatisfaction with staff empathy and competence; only "2 women that were actually empathetic and caring with patients" were highlighted, while other staff were described as not fulfilling their duties. Complaints include the perception that the facility sometimes prioritized sales or appearances over genuine care, with food described as horrible and basic tasks - like ensuring timely doctor appointments or procedures - frequently missed. One reviewer explicitly stated, "the food is horrible," and another summarized the care experience as feeling like workers "can't do their jobs," painting a picture of a facility that struggles to meet basic expectations of safety, nutrition, and medical attention.

There are also serious allegations about abuse and neglect broad enough to alarm families. Some reviews urge readers to research a string of past cases involving abuse and even sexual assault, with calls for Creekside to be shut down again "for good." While these statements represent personal experiences and opinions, they contribute to a consensus among several reviewers that Creekside has a history of troubling incidents, poor oversight, and a lack of accountability that residents and their families must weigh when considering placement. The sentiment across comments is clear: Creekside is not only failing to meet basic standards of care but also eroding trust among those who entrust their loved ones to its supervision.

In summary, the collection of reviews portrays Creekside as a facility with serious and recurring problems: loud and unsafe living conditions, understaffing and neglect, questionable billing and privacy practices, delayed or inadequate medical care, and a troubling pattern of inadequate empathy and accountability among staff. Some reviewers describe moments of genuine care from a small subset of workers, but those instances appear rare compared to the broader experiences of frustration and alarm. Families considering Creekside - or currently navigating care there - are urged to proceed with caution, seek out alternative facilities with stronger safety records and transparent practices, and validate any concerns directly with administrators or external oversight bodies before making decisions about ongoing care.

This part of Walnut, California offers a diverse range of amenities and services that cater to the needs of seniors looking for convenience and comfort. With several parks nearby such as Creekside Park and Chino Hills Community Park, residents can enjoy outdoor activities and peaceful walks. The proximity of multiple pharmacies like CVS Pharmacy and Rite Aid ensures easy access to medication and healthcare supplies. Additionally, a variety of cafes and restaurants such as Starbucks, Panera Bread, and In-N-Out Burger offer dining options for every taste. For entertainment, there are theaters like AMC Puente Hills 20 within a short distance. Access to healthcare providers like Kaiser Permanente Diamond Bar Medical Offices and hospitals like Kindred Hospital San Gabriel Valley ensures quality medical care in the area. Places of worship such as Calvary Chapel Golden Springs provide spiritual enrichment for residents. Overall, this part of Walnut provides a well-rounded community with plenty of resources for senior living.

Parks

• Creekside Park (0.6 miles)
• Frank G. Bonelli Regional Park (5.6 miles)
• Pantera Park (5.8 miles)
• La Bonita Park (7.3 miles)
• Craig Regional Park (8.1 miles)
• Michigan Park (8.6 miles)
• Chino Hills Community Park (9.2 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.5 miles)
• Rite Aid (2.5 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.2 miles)
• SNP Work (3.5 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Tiger Sugar (2.7 miles)
• Delicious Food Corner (3 miles)
• Starbucks (3.3 miles)
• Starbucks (3.7 miles)
• Panera Bread (3.8 miles)
• Starbucks (4.1 miles)
• Porto's Bakery & Cafe (4.2 miles)

Restaurants

• Banana Bay Restaurant (2.7 miles)
• Thirsty Cow Korean BBQ (2.8 miles)
• Chick-Fil-A (3.1 miles)
• In-N-Out Burger (3.2 miles)
• In-N-Out Burger (3.3 miles)
• Master Fresh Donuts (4.2 miles)
• McDonald's (4.6 miles)

Theaters

• AMC Puente Hills 20 (2.9 miles)
• Harkins Theatres Chino Hills 18 (8.7 miles)

Physicians

• Kaiser Permanente Diamond Bar Medical Offices (3.7 miles)
• St Jude's Heritage Medical Center (6.5 miles)
• Glendora Dentistry (7.5 miles)
• Healthcare Partners (8.1 miles)
• Foothill Dermatology Medical Center (8.2 miles)
• Dr Crum (8.7 miles)
• Chapparal Medical Group (8.9 miles)

Hospitals

• Rowland Convalescent Hospital (3.7 miles)
• Kindred Hospital San Gabriel Valley (4.6 miles)
• Kaiser Permanente Baldwin Park Medical Center (6.1 miles)
• Casa Bonita (7.8 miles)
• Ahmc Whittier Hospital Medical Center (8.3 miles)
• City Of Hope (8.6 miles)
• Hope (8.6 miles)

Places of Worship

• Calvary Chapel Golden Springs (4.2 miles)
• Real Life (6.3 miles)
• Charisma Life Church (9.5 miles)

Transportation

• Pomona Station (9.2 miles)