The Highlands Care Home II

Pros

• The family is actively involved in their father's care and ensures he has outings and activities outside of the facility.
• They are committed to providing nutritious meals for their father, supplementing what is provided at the care home.
• The family takes initiative to manage medications effectively, demonstrating a strong commitment to their father's health and well-being.
• They emphasize the importance of thorough research when choosing a care home, highlighting their desire for quality care for loved ones.
• Their concern for proper medical attention shows they prioritize their father's safety and health needs.

Cons

• The care facility is understaffed, leading to a lack of daily activities and engagement for residents.
• Residents are left watching TV for extended periods with minimal interaction or stimulation from caregivers.
• The meals provided are not nutritious, and prescribed special diets are not being followed.
• Families are burdened with responsibilities like delivering meals and picking up medications that should be managed by the caretakers.
• The living environment is uninviting due to outdated furniture and insufficient space for visitors.
• The quality of care does not match the high fees being charged to families.
• A resident suffered an injury but did not receive appropriate medical attention promptly.
• A personal electric chair belonging to a resident was damaged, leaving family members responsible for repairs.

Review

The experiences shared by families regarding a particular care home raise significant concerns about the quality of care provided to residents. A primary complaint is the issue of false advertising. Several customers feel that the facility does not deliver on the promises made in their promotional materials, leading to feelings of disappointment and betrayal for both residents and their families. Families had varying expectations for comprehensive support and engagement, only to find that these needs were grossly unmet.

One troubling aspect highlighted by family members is the understaffing at the facility. Reports from Social Services confirming a Type B Citation underscore this problem, indicating regulatory issues that directly impact residents’ safety and well-being. The lack of sufficient staff means there are few daily activities offered to residents; many simply sit idly watching TV throughout the day. Families report needing to take an active role in their loved ones' lives by picking them up for outings or engaging them in activities outside the facility. This unfairly shifts responsibilities onto family members, who expect caretakers to provide adequate stimulation and support as part of their contractual obligations.

Nutritional standards within the care home have also drawn criticism. Family members lament that meals provided are neither nutritious nor suitable for those with special dietary requirements prescribed by physicians. This neglect could potentially endanger residents' health and well-being, particularly for individuals who might already be dealing with complex health issues that require specialized nutrition. Families find themselves frequently delivering meals from home or rushing to manage medication needs—tasks they believe should be handled by professional caregivers.

The physical environment of the care home does little to improve resident morale or comfort during visits from family members. Reviews point out outdated furniture and carpeting, which contribute to an unwelcoming atmosphere that makes it difficult for guests to enjoy their time with loved ones fully. The space available seems inadequate both for resident accommodations and visitor interactions, resulting in an unpleasant experience during what are already emotionally charged visits.

Additionally concerning are reports of inadequate response when accidents occur within the facility. One family recounted how their father experienced a fall that resulted in injury yet was not taken promptly for medical evaluation like an X-ray despite visible pain in his leg and knee following the incident. This negligence raises questions about emergency protocols and overall attentiveness toward residents’ immediate healthcare needs—a critical component when entrusting a loved one’s care to such facilities.

Adding insult to injury, families express frustration over damage to personal belongings brought into the home – specifically mentioning a $500 electric chair belonging to one resident that broke without clear accountability from staff regarding repairs or maintenance responsibilities tied to any damages incurred on-site. Such lapses only further perpetuate feelings of neglect among families who feel compelled constantly to step in where they should not need to.

In summary, multiple reviews reveal systemic issues within this care home related primarily to false advertising, understaffing, poor nutritional offerings, inadequately maintained living environments, negligence regarding medical incidents involving falls, and unsatisfactory responses concerning damaged personal property. Together these factors culminate into profound dissatisfaction among both residents receiving care and their concerned families ultimately seeking transparency before making critical decisions regarding long-term placements for loved ones needing additional support.

Pharmacies

• Walgreens (1.4 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (3.2 miles)
• Rite Aid (3.8 miles)
• CVS Pharmacy (6.4 miles)
• Rite Aid (9.1 miles)

Physicians

• Vallejo Foot & Ankle Clinic (1.9 miles)
• Gregory M. Coe, MD (2.1 miles)
• North Bay Orthopaedic Associates (2.2 miles)
• Redwood Eye Center (3.2 miles)
• North Bay Pediatrics (4.2 miles)
• North Bay Pediatrics (6.4 miles)
• Solano Primary Care (6.4 miles)

Hospitals

• Kaiser Permanente Vallejo Medical Center (2.1 miles)
• Sutter Regional Medical Center (2.1 miles)
• Sutter Solano Medical Center (2.3 miles)
• Sutter Health (8.6 miles)
• NorthBay Healthcare Foundation (9.1 miles)
• Sutter Fairfield Medical Campus (11.7 miles)
• Sutter Regional Medical Foundation (11.7 miles)

Restaurants

• Sonic Drive-In (2.3 miles)
• Denny's (2.9 miles)
• In-N-Out Burger (2.9 miles)
• Century Theaters 14 (3.1 miles)
• Chick-Fil-A (3.2 miles)
• Bear (6.7 miles)
• Dead Fish (6.9 miles)

Parks

• Hanns Park (3.3 miles)
• Hiddenbrooke Park (5.5 miles)
• Southampton Park (8 miles)
• Shurtleff Park (9.2 miles)
• Fuller Park (10 miles)
• Esther Deaver Park (10.9 miles)
• Waterfront Park (11.6 miles)

Transportation

• Napa Jet Center (4.6 miles)
• Martinez Station (MTZ) (11.6 miles)

Cafes

• Starbucks (5 miles)
• Starbucks (8.2 miles)
• Starbucks (9.1 miles)
• Valley Cafe (10.4 miles)
• Starbucks (10.5 miles)
• Dutch Bros Coffee (11.4 miles)
• Journey Coffee (11.8 miles)

Places of Worship

• Trinity Faith Baptist Church (8 miles)
• St Patrick's Youth Ministry (8.4 miles)
• Napa Community Seventh-day Adventist Church (10.8 miles)