Maxim of Orange County - Companion Services in Tustin, CA

Pros

• The Maxim team is wonderful and genuinely caring for families.
• They guide families through the respite care onboarding and follow up to ensure everything runs smoothly.
• They are highly responsive and easy to contact when needed.
• They go above and beyond for the families they serve.
• They are proactive with consistent communication and follow-through.
• They are organized, professional, and provide skilled, trustworthy nurses.
• Their ABA therapy is incredible and has helped their son make amazing progress.
• The company culture is friendly and supportive, with management that truly cares about employees and work-life balance.

Cons

• A reviewer describes Maxim as a nightmare to deal with due to poor communication and caregivers who fail to show up.
• A reviewer calls Maxim the worst agency they have ever dealt with, noting repeated no-shows and delayed responses.
• One reviewer says the recruiters are unethical and rude, with emails and calls never being returned.
• Multiple reviews report unpaid wages and say a lawyer was necessary to recover final pay.
• Some reviewers call Maxim shady, accusing it of false promises about positions and reimbursements.
• Another reviewer describes Maxim’s customer service as vile and unresponsive, with 1-2 weeks of no follow-up on payroll questions.

Review

Maxim of Orange County - Companion Services is best suited for families who need steady in-home medical or behavioral support delivered with hands-on coordination. The model shines for those seeking respite care with a trusted care manager, skilled nursing or ABA therapy that travels to the home, and a program that coordinates with schools or regional centers. In short, this community is ideal for medically complex children or adults who rely on regular nurse visits, behavioral therapy, and a single point of accountability to keep care seamless.

Alternatives are worth considering for families where reliability is non-negotiable and scheduling must be rock-solid. Several reviews point to uneven communication, missed calls, late arrivals, or no-shows in some cases. For households that cannot tolerate gaps in staffing, frequent turnover, or payroll-related frustrations, another agency with a more stringent staffing guarantee or clearer escalation path should be on the short list. Even with strong clinicians on board, the variability in experience makes a cautious buyer ask for a detailed service agreement and robust references.

Where Maxim earns its keep is in the quality of the clinical team and the proactive care management. The frontline stories praise Jeet and his team for being responsive, for checking in, and for tailoring matches that fit a family’s needs, often pairing families with nurses who stay long enough to build trust, and with ABA therapists who deliver real progress. The most compelling wins come from long-running relationships, school- and contract- alignment, and the sense that someone is looking out for the family beyond a single shift. Those are meaningful protections against fragmentation in home-based care.

From the positive side, ABA and nursing staff frequently receive strong endorsements. Clients highlight nurses who are loving, capable, and reliable, and they praise coordinators who stay in touch and manage the logistics so a family can remain at home and within its routine. The onboarding and matching process can result in a nurse or therapist who truly fits the child or patient, and the agency’s willingness to engage with school programs helps families maintain continuity for kids who are school-age or school-connected. When the stars align, care feels profoundly stable and nurturing.

Yet the negatives in the mix cannot be ignored. A subset of reviews describes late arrivals, unreturned calls, and gaps in coverage that undermine confidence, sometimes lasting weeks. Payroll and billing friction, disputes over pay, and reports of unresponsiveness from recruiters or managers create a credibility gap that can erode trust quickly. Some staff surface concerns about training gaps and professional preparedness, especially around hands-on tasks like diaper changes for adults, or about rapid turnover in the recruitment pipeline. These patterns suggest that reliability hinges on the local care team and the designated supervisor, not on a brand promise alone.

Families evaluating Maxim should insist on a concrete, written staffing plan with backups, clear response times, and a dedicated point person who will be the daily conduit for the family. Probe for references from current clients, ask to meet the nurse or therapist before any start, and confirm school or regional center coordination in writing. If a stable, well-matched care team can be secured and a strong coordinator is in place, Maxim can be a powerful partner for home-based care. If not, or if immediacy and flawless reliability are non-negotiables, exploring alternatives is prudent to avoid prolonged disruption in care.

This part of Tustin, California offers a convenient location with easy access to a variety of medical facilities such as Cardiology Specialists of Orange County and Kaiser Permanente Tustin Medical Offices. There are also several pharmacies nearby including CVS and Walgreens for easy access to medications. In terms of leisure activities, there are plenty of cafes like Kean Coffee and popular restaurants like Lazy Dog Restaurant & Bar and Chick-Fil-A. For outdoor recreation, residents can enjoy parks such as Tustin Sports Park and Peters Canyon. The area also offers cultural experiences with theaters like AMC Tustin 14 At The District. Additionally, transportation options are easily accessible with John Wayne Airport (SNA) just a short distance away, making travel convenient for seniors looking to explore or visit family. Overall, this part of Tustin provides a well-rounded community with amenities catering to senior living needs.

Physicians

• Cardiology Specialists of Orange County (0.3 miles)
• Kaiser Permenente Tustin Medical Offices (2.4 miles)
• Hoag Tustin Legacy (2.6 miles)
• Hoag Medical Group (2.6 miles)
• The 200 Building (4.5 miles)
• Coastal Kids (5.2 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)

Cafes

• Kean Coffee (0.8 miles)
• Starbucks (2.7 miles)
• Starbucks (2.7 miles)
• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Orobae (4 miles)
• Diamond Jamboree Shopping Center (4.2 miles)

Restaurants

• McDonald's (2.3 miles)
• In-N-Out Burger (2.8 miles)
• Lazy Dog Restaurant & Bar (2.9 miles)
• BJ's Restaurant & Brewhouse (2.9 miles)
• Chick-Fil-A (2.9 miles)
• Von Karman Plaza (3.5 miles)
• Mendocino Farms (3.7 miles)

Parks

• Tustin Sports Park (2.9 miles)
• Peters Canyon (3.5 miles)
• Resort at the Groves (4.1 miles)
• Plaza Park (4.2 miles)
• Eastwood Village Park (5.2 miles)
• Ashwood Park (5.4 miles)
• Irvine Regional Park (5.6 miles)

Hospitals

• Choc (2.9 miles)

Theaters

• Amc Tustin 14 At The District (3.6 miles)
• AMC Movie Theater (4.2 miles)
• Century Theatres (4.7 miles)

Transportation

• Artic (4.6 miles)
• Terminal A (5.1 miles)
• John Wayne Airport (SNA) (5.2 miles)
• Hertz Rent A Car (5.9 miles)
• Drr Tomorrowland Station (6.5 miles)

Places of Worship

• Islamic Center of Irvine (5.2 miles)