Maxim of Orange County - Companion Services

Pros

• The team at Maxim Healthcare Services is proactive, responsive, and genuinely cares about the families they support.
• Jeet leads an incredible team that truly goes above and beyond for the families they serve.
• Maxim is highly recommended for respite contracts and is known for an organized, professional, and caring staff.
• The onboarding process and nurse matching are seamless, and Maxim coordinates well with schools to support clients.
• The ABA therapy provided by Samantha is incredible, with remarkable progress in the child's skills and communication.
• Maxim's home health nurses are personal, loving, skilled, and trustworthy, enabling families to be together.
• Families have had long-term positive experiences with Maxim, including years of service and advocacy for their needs.

Cons

• They had a terrible experience with Maxim, citing poor communication and caregivers who were not competent and frequently no-showed.
• They stated that Maxim lacks proper training and cannot perform basic tasks like changing an adult's diaper, calling the staff unprofessional.
• They reported that no one ever returned their calls for months, describing Maxim as the worst possible agency.
• They described absolutely vile customer service, with weeks of no follow-up on payroll, time clock questions, and general assistance.
• They noted recruiters were unresponsive, interviews were late, trainings were unpaid for months, and pay was at the cheapest hourly rate.
• They criticized Maxim's managerial support as absolutely horrible.
• They alleged unethical pay practices and that employees were not paid on time.
• They described a shady recruitment experience with misleading promises and delays in reimbursement.

Review

Maxim Healthcare Services in Orange County and its surrounding teams have earned mixed but deeply impactful feedback from families and caregivers who have interfaced with them over the years. On the positive side, many families describe a responsive, organized, and compassionate operation that feels attuned to the needs of medically complex children and their caregivers. They highlight a process that starts with thorough onboarding and continues with steady follow?through, particularly when it comes to respite care and coordinating with Regional Center bodies. Several reviews specifically mention a hands?on leadership style from Jeet and a team that feels proactive, engaged, and generous with communication. One review notes, "Jeet manages an incredible team - they're proactive and responsive," underscoring a perception that the leadership sets a tone of accountability and care. Families repeatedly emphasize the value of guidance and follow?up, with several pointing out how coordinators are kept in the loop and how timely updates help them feel supported.

A recurring thread among the affirmations is the strength of the team in terms of matching the right caregiver to the family's unique situation and in maintaining a steady line of communication. Several testimonials talk about the onboarding process being smooth and the ability to find a nurse who fits well into the family dynamic, which is particularly meaningful for families navigating school integration or medical needs at home. The support goes beyond basic care; some reviews mention involvement with school settings and the benefits of having a nurse who can attend school with a child. This alignment between home care, school coordination, and family life is described as a major value proposition for Maxim by those who have experienced it over the course of months or years.

Beyond respite and nursing care, the organization receives high praise for its ABA therapy team. A particularly enthusiastic review highlights a BT (behavior technician) named Samantha, whose work at home has contributed to meaningful progress in a child's skills and communication. The reviewer notes that Samantha brings a broad repertoire of techniques, researches specific behaviors, and actively prepares activities and materials that engage the child. The sense conveyed is that Maxim's in?home therapy can be deeply hands?on and tailored, with therapists who invest time in planning and adapting to the child's evolving needs. For families relying on consistent home services, these kinds of detailed, client?centered efforts can feel transformative.

Other long?running relationships reflect a sense of continuity and loyalty. One reviewer describes a decade of home health services with Maxim, praising the nurses as loving and trustworthy and lauding Maxim's advocacy for providing around?the?clock care when needed. The overarching theme in these accounts is a trusted partnership: families feel cared for, protected, and supported through complex caregiving tasks, with staff who seem to genuinely invest in the child's well?being and in the family's ability to function cohesively at home.

Yet alongside the positive experiences, there are substantial, strongly voiced criticisms from other families. The most pointed complaints center on communication breakdowns, unreliable staffing, and a perception that promised supports did not materialize. One parent recounts a nightmarish CHOC discharge experience in which only a single nurse appeared and timing did not align with the family's needs, followed by a complete lack of return calls despite repeated messages. "NO ONE ELSE EVER RETURNED OUR CALLS!!! I have left 9 messages over the last couple MONTHS, we are in the end of March now, and NO ONE has helped us at all," the reviewer exclaims, underscoring a sense of abandonment and a failure in critical follow?up during a vulnerable period.

other negative reviews echo similar themes: serious issues with late responses to payroll questions, time clocks, and general assistance. One reviewer calls customer service "absolutely vile," noting a pattern of one to two weeks with no follow?up after being recruited, and describes recruiters who are late to interviews, underpaid trainings, and inconsistent compensation practices. Another account suggests that while the classroom environment (where the service is provided by a third party) may be excellent, the overarching support from Maxim in a managerial capacity is described as "horrible." The pattern, in these statements, is not just dissatisfaction with one counselor or one nurse, but a broader view of administrative bottlenecks and a perceived lack of accountability that can create real stress for families trying to coordinate care.

Further negative experiences extend into issues around recruitment and pay for staff. Several reviewers claim unethical or inconsistent payment practices, with one noting that a caregiver worked eight hours but was paid for only two, followed by continued attempts to obtain owed wages. Others describe a general sense that pay and employment processes are unreliable, with references to lawyers and wage disputes as well as frustration with claims of "integrity lines" being the only recourse. Some reviews advise prospective employees and families to be cautious, citing delayed responses, unreturned calls, and a perceived culture that prioritizes new hires over those already in the system.

Taken together, the collection of experiences paints a nuanced portrait of Maxim Healthcare Services in this region. For many families, Maxim represents a reliable, compassionate partner with strong leadership directions and a team capable of providing high?quality respite care, home health support, and ABA services. For others, significant operational gaps - especially in communication, caregiver reliability, and timely pay - have caused real hardship and distrust. The dichotomy suggests that outcomes may hinge on factors such as the specific regional coordinators, the assigned care team, and the timing of onboarding and follow?through, rather than a uniform standard across all interactions.

If you are considering Maxim for respite, home health, or ABA services, it may be wise to gather perspectives from multiple sources, ask pointed questions about caregiver matching, school coordination, and scheduling, and inquire about contingency plans for staffing gaps or payroll issues. While many families report positive, life?changing experiences and a sense of consistent advocacy, others warn that even small administrative delays or miscommunications can escalate into significant stress during already challenging periods. In this landscape, the most reliable path often involves clear expectations, documented agreements, and a candid discussion of how the team handles escalation and accountability when things do not go as planned.

This part of Tustin, California offers a convenient location with easy access to a variety of medical facilities such as Cardiology Specialists of Orange County and Kaiser Permanente Tustin Medical Offices. There are also several pharmacies nearby including CVS and Walgreens for easy access to medications. In terms of leisure activities, there are plenty of cafes like Kean Coffee and popular restaurants like Lazy Dog Restaurant & Bar and Chick-Fil-A. For outdoor recreation, residents can enjoy parks such as Tustin Sports Park and Peters Canyon. The area also offers cultural experiences with theaters like AMC Tustin 14 At The District. Additionally, transportation options are easily accessible with John Wayne Airport (SNA) just a short distance away, making travel convenient for seniors looking to explore or visit family. Overall, this part of Tustin provides a well-rounded community with amenities catering to senior living needs.

Physicians

• Cardiology Specialists of Orange County (0.3 miles)
• Kaiser Permenente Tustin Medical Offices (2.4 miles)
• Hoag Tustin Legacy (2.6 miles)
• Hoag Medical Group (2.6 miles)
• The 200 Building (4.5 miles)
• Coastal Kids (5.2 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)

Cafes

• Kean Coffee (0.8 miles)
• Starbucks (2.7 miles)
• Starbucks (2.7 miles)
• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Orobae (4 miles)
• Diamond Jamboree Shopping Center (4.2 miles)

Restaurants

• McDonald's (2.3 miles)
• In-N-Out Burger (2.8 miles)
• Lazy Dog Restaurant & Bar (2.9 miles)
• BJ's Restaurant & Brewhouse (2.9 miles)
• Chick-Fil-A (2.9 miles)
• Von Karman Plaza (3.5 miles)
• Mendocino Farms (3.7 miles)

Parks

• Tustin Sports Park (2.9 miles)
• Peters Canyon (3.5 miles)
• Resort at the Groves (4.1 miles)
• Plaza Park (4.2 miles)
• Eastwood Village Park (5.2 miles)
• Ashwood Park (5.4 miles)
• Irvine Regional Park (5.6 miles)

Hospitals

• Choc (2.9 miles)

Theaters

• Amc Tustin 14 At The District (3.6 miles)
• AMC Movie Theater (4.2 miles)
• Century Theatres (4.7 miles)

Transportation

• Artic (4.6 miles)
• Terminal A (5.1 miles)
• John Wayne Airport (SNA) (5.2 miles)
• Hertz Rent A Car (5.9 miles)
• Drr Tomorrowland Station (6.5 miles)

Places of Worship

• Islamic Center of Irvine (5.2 miles)