Greater South Bay Home Health

Pros

• V?ctor fixed the left fork on the wheelchair easily.
• V?ctor is a great technician and very honest.
• David Parades has guided him on how to use the equipment.
• David Parades has become a good friend the customer can rely on.
• South Bay Home Health Care Services has treated the customer well.
• The customer recommends South Bay Home Health Care Services.
• They are getting a new wheelchair.
• Mary was very nice and caring.
• The store is a great place for supplies.
• They provide awesome customer service.
• The staff is extremely helpful.
• They create custom wheelchairs tailored for everyday use.

Cons

• The company does not answer its phone, does not return messages, and does not follow up on reps' promises.
• Customers report that promised wheelchair handles have not been delivered or properly ordered, despite March promises.
• Reps' assurances that orders will be placed right away are never fulfilled.
• Even Rancho Los Amigos hospital cannot get them to return calls.

Review

The experiences shared about South Bay Home Health Care Services are a tapestry of both frustration and appreciation, painting a picture of a business that can be a lifeline for families and individuals in need, but sometimes struggles with communication and the follow-through that customers rely on. On one hand, there are strong warnings about how the company handles phone calls, messages, and promised follow-ups. A number of voices describe a pattern of not answering the phone, not returning messages, and not following up on what sales reps have promised. One caller even notes waiting since March for handles for a son's wheelchair, with staff repeatedly insisting the items would be ordered "right away" only to face the same inaction again and again. The frustration is compounded by reports that even large institutions, like Rancho Los Amigos hospital, can't get a response, underscoring a systemic communication issue that leaves customers feeling overlooked during critical moments.

Despite these cautions, the service experience is not uniformly negative. A standout success story centers on V?ctor, a wheelchair technician whose work is described as exemplary. One customer lauds V?ctor for coming through when they thought they might have to order parts, highlighting the left fork repair as "super easy" and praising V?ctor as an "honest" professional. The sentiment is strong enough to say, "Give Victor a raise on my behalf," illustrating how a single reliable technician can leave a lasting, positive impression even within a firm that otherwise struggles with responsiveness. This mix of frustration and appreciation suggests a company with real technical strengths and skilled staff, but uneven reliability in administrative and logistical areas.

Another thread of praise emphasizes long-term, personal relationships built within the company. A customer who has been shopping with South Bay Home Health Care Services for several years speaks highly of Sales Representative David Parades. According to the review, David has not only helped with equipment and supplies but also guided the customer on how to use them - an especially meaningful service for someone born with Spina Bifida. The reviewer describes David as more than a salesperson, calling him a good friend who can be relied upon, and they explicitly recommend the company "100%." This kind of testimonial highlights how dependable one-on-one support and expertise can become a cornerstone of customer loyalty, even when other aspects of the business are imperfect.

Beyond these specific interactions, there are numerous brief affirmations about the warmth and competence of the team in everyday encounters. Several notes applaud the sentiment and care from staff such as Mary, who is described as "very nice and caring," and a general consensus that the company is a "great place for supplies" with "awesome customer service." Other comments emphasize the overall positive atmosphere: "Extremely helpful, positive environment" and the sense that the staff are capable and friendly. There are also recurring mentions of chair repairs - Jose and the reception staff, in particular - being professional, patient, and helpful, with customers strongly recommending the service after witnessing efficient repairs and friendly interactions.

The collection of comments also highlights the human dimension of the business leadership. One reviewer notes that the owner herself is a paraplegic who relies on medical supplies monthly, which they describe as evidence of a deep, lived commitment to the field and to customers facing daily challenges. In this light, the shop emerges not just as a supplier but as a community hub where patients and families find practical assistance, empathy, and hands-on support. The recurring encouragement to "Ask for Victor" and the claim that "Top notch in customer service" with "Dave is real cool" reinforce the sense that a core group of individuals - Victor, David, Mary, and Jose - constitute the backbone of the operation, delivering specialized service that keeps customers coming back.

Several comments touch on the customization capabilities of the shop, signaling a strength in tailoring equipment to everyday use. One reviewer mentions "custom jobs" and the ability to have a wheelchair made to meet specific daily needs, noting that many chairs are not designed for daily use, which makes this service particularly valuable. The roll call of positive remarks - ranging from good work on repairs to the promise of a new wheelchair - paints a picture of a company capable of sophisticated, user-centered customization, even as other channels struggle with timing and communication.

In sum, South Bay Home Health Care Services appears to be a place with significant strengths and a few persistent challenges. The company seems to excel in hands-on technical work, personalized assistance, and meaningful relationships with clients. V?ctor's repair work stands out as a gold standard of reliability, while David Parades and Mary personify the compassionate, patient-centered approach that many families seek. At the same time, the frequent warnings about unreturned calls, delayed orders (such as the March-promise for wheelchair handles), and inconsistent follow-through remind readers that administrative and logistical processes may need tightening. For anyone considering engaging with them, the messages suggest a practical strategy: lean on the highly capable technicians and personally connected staff for critical needs, and verify every promise in writing, especially when time-sensitive equipment is involved. If you're told to expect a follow-up, it may be wise to set your own reminder and maintain proactive outreach to ensure your needs are met.

Pharmacies

• Aids Healthcare Foundation (0.1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.8 miles)
• Rite Aid (3.1 miles)

Restaurants

• Monkish Brewing (1.4 miles)
• Tendon Tempura Carlos Junior Restaurant (2.1 miles)
• Chick-Fil-A (3.1 miles)
• King's Hawaiian Bakery (3.5 miles)
• Lazy Dog Restaurant & Bar (3.7 miles)
• In-N-Out Burger (3.8 miles)
• In-N-Out Burger (4.2 miles)

Cafes

• Lees Sandwiches - Gard (1.6 miles)
• Donut King 2 (3.1 miles)
• Sidecar Doughnuts & Coffee (5 miles)
• Starbucks (6.1 miles)
• Corner Bakery Cafe (6.9 miles)
• Starbucks (7.2 miles)
• Starbucks (7.9 miles)

Physicians

• Harbor Ucla Medical Center - David Durkovich Do (1.7 miles)
• Lighthouse Pediatrics (3.8 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (4.4 miles)
• UCLA Health Manhattan Beach Pediatrics (6.6 miles)
• Paulson Theresa A Palos Verdes Dermatology Rolling Hills Estates (7.5 miles)
• Paramount Physicians (7.6 miles)

Parks

• Charles H. Wilson Park (2.8 miles)
• Sur La Brea Park (3.3 miles)
• Sunnyglen Park (5 miles)
• De Portola Park (5.3 miles)
• Polliwog Park (6.1 miles)
• Noble Park (6.6 miles)
• Shoreline Aquatic Park (8.3 miles)

Places of Worship

• St Catherine Laboure Church (3.5 miles)
• Peninsula Community Church (7.8 miles)

Theaters

• AMC Del Amo 18 (3.7 miles)
• AMC DINE-IN South Bay Galleria 16 (4.1 miles)
• AMC Rolling Hills 2 (4.9 miles)

Hospitals

• Martin Luther King Jr / Drew Medical Center (5.6 miles)

Transportation

• Metro - Willow Street Station (6.4 miles)
• Metro Rail - Hawthorne/Lennox (6.7 miles)
• Aviation/LAX Metro Station (7.4 miles)
• Komar Aviation Group (7.8 miles)
• Fox Rent A Car (8.1 miles)