Heritage Rehabilitation Center

Pros

• The staff at Heritage Rehabilitation Center is described as friendly, caring, and knowledgeable, providing special attention to residents.
• The facility is well-maintained, clean, and in good shape, with ample recreational areas for residents to enjoy.
• Residents receive personalized care that focuses on their specific needs with minimal use of medication.
• The physical therapy services are noted to be effective, helping residents regain their independence.
• Family members feel that the staff genuinely listens to their requests and addresses them promptly.
• Many visitors appreciate the variety of activities offered to keep residents engaged and happy.
• Caregivers show compassion and take the time to make residents feel comfortable and cared for.

Cons

• The care provided at Heritage Rehabilitation Center was subpar, with a lack of continuity and a dismissive doctor who was uninvolved.
• The patient's other medical issues were managed very poorly, resulting in her coming out in worse condition than when she entered.
• The physical therapy goals set for the patient were minimal and poorly assessed, leading to feelings of neglect.
• Despite the friendly demeanor of some staff, there were significant concerns about the overall quality of care received by the patients.
• Safety concerns arose due to locked rooms after certain times, leading to inconvenient access for family members visiting their loved ones.
• One reviewer described their loved one as being treated like "a piece of meat," indicating a lack of personalized care and attention.
• There were complaints about being unable to hear the TV due to shared rooms, which impacted comfort during recovery.
• A patient's severe dehydration and infection occurred due to neglect in changing them regularly, almost resulting in death.
• Concerns were raised about staff response to family advocacy, with reports that those in power did not respond well to concerns voiced by relatives.

Review

Heritage Rehabilitation Center has garnered a mixed bag of reviews from families who have entrusted their loved ones to its care. Many reviewers noted the facility's cleanliness and overall maintenance, with several describing it as "neat" and "well taken care of." The absence of unpleasant odors, such as urine, was specifically highlighted, indicating a positive environment for residents. With ample outdoor space and multiple recreational rooms, the facility offered what appeared to be an inviting atmosphere for seniors to engage in various activities. However, while some praised the physical therapy services provided as effective and beneficial, opinions diverged significantly when it came to other aspects of patient care.

Several family members appreciated that Heritage Rehabilitation Center had a higher staff-to-resident ratio compared to hospitals, which they felt translated into better quality of care. One reviewer noted that their mother went from being unable to take care of herself to regaining her independence with the help of the staff's diligent efforts and minimal reliance on medication. This approach resonated well with families who were concerned about over-medication in elderly patients. Moreover, these experiences were reinforced by accounts detailing how friendly and caring the staff seemed towards residents; many expressed gratitude for the compassion shown during their visits.

Conversely, contrasting narratives revealed significant discrepancies in patient management at Heritage Rehabilitation Center. Quite starkly, some reviewers reported subpar daily care despite appreciative notes about specific therapies. One family member lamented that their loved one was treated like "a piece of meat," highlighting a lack of continuity in her overall medical management during her stay. They emphasized that their mother's other medical issues received inadequate attention, ultimately resulting in her exiting the facility in poorer health than when she arrived—a sentiment echoed by others whose experiences indicated neglect or insufficient follow-up on crucial medical conditions.

The limitations became even more apparent when discussing interactions between family members advocating for patients’ needs and senior facility management. Some reviewers expressed frustration over dismissive attitudes from nurses and doctors when raising concerns about care practices or requesting basic adjustments necessary for better comfort or safety. This disconnection led to feelings of helplessness among family members trying to navigate the complex dynamics between patient needs and administrative responses.

Despite these troubling testimonials regarding medical oversight or administration responsiveness, many partook in positive anecdotes about specific caregivers making genuine efforts—such as hairstyling assistance from nursing assistants or friendly greetings aimed at those unable to communicate verbally due to severe conditions like paralysis. In addition, reports detailing robust activity programming highlighted dedicated personnel whose primary focus was ensuring the happiness and engagement of residents proved uplifting amidst largely negative reviews.

In conclusion, while Heritage Rehabilitation Center presents a clean environment staffed with seemingly compassionate professionals dedicated to enhancing life quality through rehabilitation programs—there remains a notable divide between its physical offerings and actual patient-centered care delivery experiences reported by families. Ultimately, prospective residents' families may want to thoroughly explore nuanced feedback illustrating both strengths in certain therapies alongside severe shortcomings concerning holistic patient wellness before making this difficult decision on rehabilitation options for their loved ones.

Physicians

• Harbor Ucla Medical Center - David Durkovich Do (0.4 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (3 miles)
• Lighthouse Pediatrics (3.5 miles)
• Paulson Theresa A Palos Verdes Dermatology Rolling Hills Estates (6.3 miles)
• UCLA Health Manhattan Beach Pediatrics (7.1 miles)
• Paramount Physicians (8.2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Aids Healthcare Foundation (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Tendon Tempura Carlos Junior Restaurant (1.4 miles)
• Monkish Brewing (1.5 miles)
• King's Hawaiian Bakery (2.7 miles)
• In-N-Out Burger (3.1 miles)
• Lazy Dog Restaurant & Bar (3.3 miles)
• In-N-Out Burger (3.8 miles)
• Chick-Fil-A (4 miles)

Parks

• Charles H. Wilson Park (2 miles)
• Sur La Brea Park (2.1 miles)
• De Portola Park (4.1 miles)
• Sunnyglen Park (5 miles)
• Polliwog Park (6.6 miles)
• Noble Park (6.8 miles)
• Shoreline Aquatic Park (7.4 miles)

Cafes

• Lees Sandwiches - Gard (2.8 miles)
• Sidecar Doughnuts & Coffee (3.8 miles)
• Donut King 2 (4.4 miles)
• Starbucks (6.2 miles)
• Starbucks (7.1 miles)
• Starbucks (7.2 miles)
• Corner Bakery Cafe (7.5 miles)

Theaters

• AMC Del Amo 18 (3.3 miles)
• AMC Rolling Hills 2 (3.6 miles)
• AMC DINE-IN South Bay Galleria 16 (4.6 miles)

Places of Worship

• St Catherine Laboure Church (4.2 miles)
• Peninsula Community Church (6.7 miles)

Transportation

• Metro - Willow Street Station (6 miles)
• Komar Aviation Group (7.6 miles)
• Metro Rail - Hawthorne/Lennox (7.8 miles)
• Aviation/LAX Metro Station (8.3 miles)
• Long Beach Airport (LGB) (8.4 miles)

Hospitals

• Martin Luther King Jr / Drew Medical Center (6.8 miles)