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3.6 from 46 reviews
5 stars
22
4 stars
7
3 stars
3
2 stars
5
1 stars
9
Overall Review of Heritage Rehabilitation Center
common29 reviews mention this
Staff compassion comes through
Residents and families frequently describe caring, attentive staff.
Many reviews emphasize kind, compassionate communication and day-to-day support, including nurses, CNAs, therapists, and administrative staff. Several reviewers also mention responsive helpâsuch as assisting with comfort, mobility, and care requestsâand describe the environment as clean and well managed. A smaller set of reviews raises concerns about inattentiveness, missed communication, or care not matching what was promised, particularly when families werenât able to be present.
common12 reviews mention this
Rehab and therapy receive praise
Physical therapy and rehabilitation progress are often described positively.
Reviews commonly credit therapists and therapy sessions with helping residents regain strength, mobility, or walking ability after illnesses and injuries. Some reviewers specifically call out knowledgeable therapists and encouraging work during rehabilitation, while others describe improvements such as moving toward solid food progression or better ability to get around. Even among critiques, at least one reviewer separates physical therapy from nursing/care concerns and still describes PT personnel as excellent.
common7 reviews mention this
Cleanliness is a recurring theme
Multiple reviewers mention the facilityâs cleanliness and upkeep.
Several reviews describe the center as very clean and well kept, with cleaning crews doing regular rounds and the facility not feeling worn down. Other reviewers mention specific cleanliness markers, like not noticing urine odor, or the setting looking neat and tidy. A few more negative reviews include sanitation complaints and examples like poor restroom cleaning, which is the main downside tied to cleanliness.
common6 reviews mention this
Food quality varies by stay
Food experiences range from praised to frustratingly inconsistent.
Some reviews are positive about meals, describing food service as good and noting that dietary needs were handled during rehab. Others mention issues such as breakfast being served cold or dissatisfaction with meal handling for swallowing and digestion needs. One reviewer also describes a transition from easily digestible options to regular solid foods within their stay.
caveat11 reviews mention this
Care continuity can break down
A recurring concern is inconsistent attention to patient needs.
Some reviews describe situations where assistance was delayed, changes werenât handled as expected, or communication with families didnât feel reliable. Multiple negative accounts cite neglect-related experiences such as falls not being reported promptly, being left in soiled conditions, or concerns about infection and dehydration. While a few reviewers say staff later tried to improve after complaints, the criticisms repeatedly point to gaps in care follow-through, especially for patients who need maximum assistance.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
161 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Security gate
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Long Beach (Daugherty) (8 miles away)
Los Angeles International (10 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Languages Spoken
English
Japanese
Korean
Spanish
Tagalog
Nearby Places of Interest
Physicians
Harbor Ucla Medical Center - David Durkovich Do (0.4 miles)
Monica B Espiritu M.D. | Kaiser Permanente (3 miles)
Lighthouse Pediatrics (3.5 miles)
Paulson Theresa A Palos Verdes Dermatology Rolling Hills Estates (6.3 miles)
UCLA Health Manhattan Beach Pediatrics (7.1 miles)
Paramount Physicians (8.2 miles)
Pharmacies
CVS Pharmacy (0.6 miles)
Aids Healthcare Foundation (1.5 miles)
CVS Pharmacy (1.5 miles)
Walgreens (1.6 miles)
Rite Aid (2.1 miles)
Walgreens (2.9 miles)
CVS Pharmacy (3 miles)
Restaurants
Tendon Tempura Carlos Junior Restaurant (1.4 miles)
Monkish Brewing (1.5 miles)
King's Hawaiian Bakery (2.7 miles)
In-N-Out Burger (3.1 miles)
Lazy Dog Restaurant & Bar (3.3 miles)
In-N-Out Burger (3.8 miles)
Chick-Fil-A (4 miles)
Parks
Charles H. Wilson Park (2 miles)
Sur La Brea Park (2.1 miles)
De Portola Park (4.1 miles)
Sunnyglen Park (5 miles)
Polliwog Park (6.6 miles)
Noble Park (6.8 miles)
Shoreline Aquatic Park (7.4 miles)
Cafes
Lees Sandwiches - Gard (2.8 miles)
Sidecar Doughnuts & Coffee (3.8 miles)
Donut King 2 (4.4 miles)
Starbucks (6.2 miles)
Starbucks (7.1 miles)
Starbucks (7.2 miles)
Corner Bakery Cafe (7.5 miles)
Theaters
AMC Del Amo 18 (3.3 miles)
AMC Rolling Hills 2 (3.6 miles)
AMC DINE-IN South Bay Galleria 16 (4.6 miles)
Places of Worship
St Catherine Laboure Church (4.2 miles)
Peninsula Community Church (6.7 miles)
Transportation
Metro - Willow Street Station (6 miles)
Komar Aviation Group (7.6 miles)
Metro Rail - Hawthorne/Lennox (7.8 miles)
Aviation/LAX Metro Station (8.3 miles)
Long Beach Airport (LGB) (8.4 miles)
Hospitals
Martin Luther King Jr / Drew Medical Center (6.8 miles)
Heritage Rehabilitation Center on seniors.fyi includes 21 photos including images showing interior, healthcare, decor, dining, wheelchair, parking, outdoor, windows, and more.
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Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.
The guide outlines the eligibility criteria for home health care services, emphasizing clinical requirements, insurance options, and application processes. It distinguishes between Medicare's strict and Medicaid's flexible qualifications while addressing challenges families may face in securing necessary care at home.
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