2104 West 230Th Street, Torrance, CA 90501
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What begins as a glowing impression of a South Bay senior living facility devoted to professional and compassionate care soon gives way to a much more complex and troubling picture. The account centers on the Cerise location and centers around a mother with Alzheimer's disease, admitted in September 2024, whose family initially felt confident in the facility's approach. The reviewer emphasizes that the staff were described as compassionate, dedicated, and attentive, using up-to-date technology to tailor care to emotional, mental, and physical needs. There is a strong sense that the team's expertise and commitment carried an expectation that the facility could deliver the personalized, home-like environment that a board-and-care setting promises, with a favorable caregiver-to-resident ratio and responsive, individualized attention. This initial optimism made later concerns all the more jarring, as the family repeatedly references experiences that undermined that early confidence.
The narrative anchors around the mother's September 2024 admission. At that time, she was ambulatory, verbally communicative, and able to feed herself independently. She could walk to a nearby park - roughly a one-mile round trip - without assistance or incident. Two female caregivers were present during admission, reinforcing the sense of a high level of attention and support. This baseline creates a stark contrast with later observations, where changes in staff, routines, and communication increasingly undermined the constructive impression established at the outset.
As fall turned into winter, the family notes a shift in caregiving dynamics. In October and November 2024, the mother began experiencing incontinence, a development that appears to have prompted managerial changes. A male house manager named Jun assumed a supervisory role during this period. The family reports no issues with bathing or showering, which might suggest some continuity of routine care, but there is a troubling gap in communication: the family was not informed of the staff change until after it had taken place. This lack of timely notification about leadership changes is highlighted as a problematic pattern that would recur in later events, contributing to a sense of uncertainty and diminished confidence in the facility's transparency.
December 2024 brought a particularly contentious interaction around hospice care. Jun requested an in-person meeting to advocate for placing the mother on hospice care, citing difficulties with incontinence care. The family sought a second opinion from the mother's mobile physician, who concluded that hospice care was not warranted. In response, the plan shifted toward more regular visits by the mobile doctor. This episode underscores a tension between managerial recommendations and medical assessments, and it raises questions about who drives major care decisions and how those decisions are communicated to the family.
The following January brought a troubling physical finding: a bruise near the mother's eye that had not been previously disclosed. When questioned, staff offered a vague explanation that the cause was "unknown." A photo of the bruise was reviewed by the mother's physician, who estimated the injury to be 3?4 days old at the time the photo was taken. The incident was reported to Los Angeles County, and it was noted that the family's ombudsman visit was scheduled for late March. This sequence - unexplained injury, lack of proactive notification, and external reporting - contributes to a growing sense of concern about oversight and accountability within the facility.
February 2025 adds another layer to the narrative around incontinence management and medication. Staff continued to express concerns about the mother during diaper changes, and additional medication was introduced, reportedly at the recommendation of Jun and a caregiver named Sarita. The weekend caregiver, who had been with the facility since September, stated that she did not have difficulty managing incontinence care and did not observe problematic behavior. Yet Sarita asserted that the mother's condition had not improved, while Jun claimed that the behavior remained unchanged. These conflicting accounts from different staff members cast doubt on the consistency and reliability of care and communication, particularly around the management of sensitive daily needs.
March 2025 brought a turning point in the mother's mobility and overall condition. Following medication adjustments, she became bedbound for nearly a week. The prescribing physician reduced the dosage after it was observed to cause tremors and impede mobility. During this period, the mother sustained a knee bruise, and the reviewer was notified. She exhibited significant walking difficulties and full-body tremors, symptoms attributed to the prescribed medication. The sequence of events suggests a delicate balance between symptom control and adverse side effects, with potentially serious implications for safety and quality of life.
Beyond the timeline of medical and care events, the reviewer offers a broader set of observations that frame the facility's overall environment and governance. The decision to place the mother in a board-and-care setting was motivated by an expectation of a more personalized, home-like atmosphere with a higher caregiver-to-resident ratio. However, unannounced visits reveal that the house manager, Jun, was often not present, allegedly "running errands." Additional concerns include a haircut given to the resident without prior notice or consent, with the result described as uneven and unprofessional. The reviewer also notes that the Cerise facility had recently undergone renovations, and the first resident after the renovation, named Tracy, reportedly described negative interactions with Jun. These anecdotes contribute to a narrative of inconsistent leadership, communication gaps, and potentially troubling interpersonal dynamics within the staff team.
Contractual and programmatic details further color the review. The family points to an arbitration clause within the facility's contract, which they describe as limiting legal recourse and precluding civil litigation, with the caveat that each facility is operated as a separate legal entity. They also critique the activities calendar, acknowledging its existence but noting that activities were minimal. Aside from limited participation in October and November, residents appeared to be indoors most of the time, with little outdoor access or structured engagement. Taken together, these observations raise questions about how the facility translates a stated commitment to engagement and enrichment into a lived daily experience for residents.
In sum, the account presents a narrative that begins with strong, praising evidence of professionalism, compassionate care, and personalized attention, but evolves into a layered set of concerns. The mother's health trajectory - marked by incontinence, evolving mobility, a bruising incident, medication adjustments with tremors, and limited engagement - unfolds against a backdrop of perceived communication gaps, leadership turnover, and questions about oversight and accountability. The reviewer's final reflections emphasize the gap between the facility's advertised ideals and the lived reality observed in the Cerise location, including issues around staffing presence during unannounced visits, consent and autonomy in everyday care decisions such as haircuts, and the broader implications of an arbitration-based contract structure. For families evaluating similar settings, the account underscores the importance of proactive communication, transparent decision-making, consistent staffing, and clear, timely reporting of injuries or changes in health status, as well as close attention to how activities and outdoor opportunities align with the goal of maintaining independent functioning and engagement for residents.
Finest Living Guest Home II is an exceptional board and care home located in the beautiful city of Torrance, CA. Our community offers a variety of high-quality services and amenities to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our fully furnished rooms provide a cozy and inviting atmosphere for our residents to feel at home. With housekeeping services, our dedicated staff ensures that each room is kept clean and tidy at all times. In addition, we offer move-in coordination assistance to make the transition into our community as smooth as possible.
The outdoor space at Finest Living Guest Home II allows residents to enjoy fresh air and pleasant surroundings. Whether it's taking a leisurely stroll or simply sitting in the garden area, our outdoor space provides a peaceful escape for relaxation and enjoyment. Residents also have access to Wi-Fi/high-speed internet throughout the community, allowing them to stay connected with friends and family.
At Finest Living Guest Home II, we prioritize the well-being of our residents by offering comprehensive care services. Our trained staff assists with activities of daily living, bathing, dressing, and transfers, ensuring that each resident receives personalized attention and support. We also coordinate with healthcare providers to ensure that medical needs are met, including medication management and diabetes diets if necessary.
Nutritious meals are an important aspect of our community, which is why we provide meal preparation and service tailored to individual dietary restrictions. Special dietary needs are accommodated to ensure that each resident receives proper nutrition and enjoys delicious meals every day.
Transportation arrangements for medical appointments are made for residents who require them, allowing easy access to necessary healthcare services. Additionally, there are various amenities nearby such as cafes, parks, pharmacies, restaurants, places of worship,and theaters for residents' convenience.
To promote social engagement and mental stimulation, scheduled daily activities are organized within the community. These activities provide opportunities for residents to socialize with fellow seniors while enjoying hobbies or pursuing new interests.
At Finest Living Guest Home II, we strive to create a welcoming and supportive environment for our residents, where their individual needs and preferences are met with personalized care and attention. Our commitment to providing the finest living experience ensures that each resident can truly enjoy their golden years in comfort and happiness.
Finest Living Guest Home II is located at 2104 West 230Th Street, Torrance, CA 90501 in Los Angeles County, California
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