The Reserve at Thousand Oaks

Pros

• The staff at The Reserve at Thousand Oaks are described as exceptional, always available, and caring, making residents feel supported.
• Many residents enjoy the home-like atmosphere and appreciate the friendliness of both staff and fellow residents.
• The variety of activities available keeps residents engaged and happy, fostering friendships among them.
• The dining options are generally well-received, with food being considered good to incredible by many.
• Residents find comfort in the community's layout, amenities like the gym, library, and theater enhance their living experience.
• Communication from staff is appreciated; maintenance requests are handled quickly and efficiently.

Cons

• The facility is more suitable for independent residents, as there were concerns regarding the lack of oversight and care for those needing additional assistance, exemplified by a serious incident where a resident fell and was not found for hours.
• There are significant issues with staffing shortages in care, transportation, and kitchen support, which has impacted service quality.
• Some residents have experienced communication problems with management regarding care services and emergency contact information, leading to frustration during critical situations.
• The layout of the bathrooms and room designs can be confusing and inconvenient for some residents.
• While many staff members are praised, the high turnover rate of personnel has led to inconsistent care experiences for residents requiring more assistance.
• Despite being marketed as having superior care services, several families felt that the actual level of care did not meet their expectations or needs.
• The facility shows signs of aging and is described as secluded, potentially impacting residents' overall satisfaction with their living environment.

Review

The Reserve at Thousand Oaks has garnered a variety of reviews from residents and their families, reflecting a spectrum of experiences regarding its services, amenities, and overall environment. Many reviewers emphasize the community's friendly atmosphere and the caring nature of its staff. Visitors note that from the moment they enter The Reserve, staff members are welcoming, attentive, and provide personalized assistance to residents, making them feel valued and cared for. This positive interaction appears to be one of the standout features of this facility, with many praising their responsiveness to questions and requests.

While the staff receives high marks, concerns about staffing levels arise frequently in the reviews. Several comments highlight a shortage of caregivers in critical areas such as transportation and kitchen dining help. This is particularly worrisome for families whose loved ones require more substantial care. One family recounted troubling incidents where their mother sustained an injury after falling in her room due to inadequate monitoring and response time by staff. Though day-to-day staff were described as exceptional, there seems to be a disconnect when it comes to management practices and follow-through on promises made during initial tours.

The culinary aspect of The Reserve has drawn mixed reactions. While some residents enjoy the food—describing it as ranging from “tolerable” to “incredible”—others have echoed concerns over food quality consistency and variety. Additionally, some noted that renovations in eating facilities might have affected service temporarily. However, reviewers appreciated having access to multiple dining options within the community itself, including a bistro where residents could procure meals throughout the day.

In terms of amenities offered by The Reserve at Thousand Oaks, most reviews reflect satisfaction with recreational activities designed for physical health and social interaction among residents. Reports indicate that various activities allow seniors to engage meaningfully with others – whether through games like Scrabble or card games or more structured exercise sessions. The presence of fitness facilities such as gyms and libraries adds value for those looking to maintain both physical fitness and mental engagement during retirement.

However, not all experiences were positive; some reviewers expressed reservations about specific features within apartments at The Reserve. For instance, one person mentioned discomfort with bathroom layouts—specifically requiring travel outside their private space—and others criticized room designs as confusing or unattractive. These issues highlight that while many aspects meet resident expectations for comfort and independence, enhancements could be made in spatial design.

Ultimately, while The Reserve at Thousand Oaks presents itself as a welcoming community filled with engaging activities led by caring personnel who genuinely want to enhance residents' quality of life, potential clients should remain cautious about what is promised relative to care services available upon moving in. Families are encouraged to conduct thorough research beyond initial impressions during tours since there seems to be variability between marketing claims versus actual daily living conditions experienced by residents needing higher levels of assistance or care.

This area of Thousand Oaks, California offers a variety of amenities and services that cater to the needs of seniors. There are several cafes within close proximity, including Starbucks, providing convenient options for meeting friends or enjoying a cup of coffee. Additionally, there are multiple physicians' offices and hospitals nearby, ensuring access to medical care when needed. The abundance of parks in the area offer opportunities for outdoor recreation and relaxation. Various dining options are available, ranging from fast food to sit-down restaurants like The Cheesecake Factory. For entertainment, there is a movie theater within driving distance. Overall, this neighborhood provides a well-rounded environment for seniors looking to settle in a vibrant community with easy access to essential services and recreational activities.

Cafes

• Starbucks (0.5 miles)
• Starbucks (2.1 miles)
• Starbucks (3 miles)
• Lazy Dog Cafe (3.2 miles)
• Starbucks (3.5 miles)
• Starbucks (4.7 miles)
• Starbucks (5.3 miles)

Physicians

• Weight First (0.7 miles)
• Ventura Orthopedics - Thousand Oaks (1.5 miles)
• Dr Eugene S. Ahn (1.5 miles)
• Gastroenterology Center of Thousand Oaks (1.5 miles)
• Los Robles Conejo MRI Center (1.6 miles)
• Kumar Vijay MD (1.6 miles)
• Lakeside Community Health Care: Singh Juhee L MD (2 miles)

Parks

• Thousand Oaks Community Center and Park (1 miles)
• Oak Brook Park (1.8 miles)
• Conejo Creek Park (2.1 miles)
• Conejo Creek South Park (2.3 miles)
• Sapwi Trails Community Park (2.8 miles)
• Westlake Village Community Park (6.3 miles)

Hospitals

• Los Robles Hospital Cancer Center (1.5 miles)
• Koveos, Efthimios DDS (1.6 miles)
• Thousand Oaks Surgical Hospital (3.6 miles)
• Westlake Surgical Center (5.6 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (3.3 miles)
• Target Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• Walgreens (3.6 miles)

Restaurants

• Taco Bell (2 miles)
• Chick-Fil-A (3 miles)
• The Cheesecake Factory (3.1 miles)
• Namaste Spiceland (3.3 miles)
• tarantula Hill Brewing Company (3.4 miles)
• Wood Ranch Barbeque (3.5 miles)
• Del Taco (3.6 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (3.2 miles)
• Studio Movie Grill Simi Valley (6.9 miles)

Places of Worship

• Calvary Community Church (6.4 miles)