Our Home Thousand Oaks

Pros

• The grounds and backyard of the facility are quite nice, providing an enjoyable outdoor space for residents.
• The home features ramps that are designed for residents who may have difficulty with stairs, enhancing accessibility.
• The husband and wife team providing care to the residents are recognized as being competent and caring.

Cons

• The couple took a deposit without any paperwork or receipt, demonstrating unprofessional conduct.
• They refused to return the deposit even after being informed of the resident's declining health, indicating a lack of compassion and understanding.
• The owner spoke negatively about a current resident, reflecting poorly on their professionalism and ethics.
• Visitors felt pressured during their interactions with the owners, compromising their comfort and decision-making process.
• The facility lacked personal attention to the prospective resident's needs, as staff did not inquire about specific requirements.
• While the grounds appeared nice, the overall living conditions were basic and unremarkable.
• There was dissatisfaction with certain caregivers covering for the owners, suggesting inadequate support for residents' needs.

Review

When it comes to finding the right care for a family member, the experience can often be fraught with challenges and emotional turmoil. This was certainly the case for one family who explored two board and care homes owned by a couple, only to encounter a series of unsettling circumstances that have led them to seek legal recourse. Their journey began with an alarming incident: after visiting the homes and expressing interest in one location, they were quickly pressured into providing a deposit without any formal paperwork or receipt. This lack of professionalism not only raised immediate red flags but also set in motion a sequence of events that would ultimately lead to frustration and disappointment.

The family had intended to move their mother into the facility; however, just 24 hours after paying the deposit, they found themselves unable to follow through due to their mother’s deteriorating health condition as she began transitioning toward her end-of-life phase. In what seemed like an unforeseen turn of events, they reached out to the couple who ran the facility only to face an unyielding refusal for a refund on their deposit. The urgency of their situation was met with indifference, further compounding their distress during an already difficult time.

During their visit to these facilities, the family's concerns extended beyond transactional issues. They observed behavior from one owner—a registered nurse—that they deemed unprofessional as she spoke negatively about one of her current residents. This display not only struck them as disrespectful but also made them question the overall atmosphere within the home. The pressure tactics employed during their discussions regarding potential placement for their mother left them feeling cornered rather than supported in making such an important decision about her care.

While some aspects of the care homes appeared promising—such as well-maintained grounds and accessible features like ramps designed for wheelchair users—the interior environment fell flat in comparison. The family described living conditions as basic with nothing particularly noteworthy about apartments where residents would be expected to spend significant amounts of time. Although access and aesthetics outside were commendable, it became clear that within these walls, they did not feel assured that appropriate care would be provided.

Furthermore, upon closer inspection of staffing practices within these facilities, additional concerns arose about caregiver support beyond just the owners themselves. While the husband-and-wife team running operations were deemed “fine,” two other caregivers who stepped in when needed did not leave a positive impression on this family seeking compassionate assistance for their loved one. A sense of reliability is crucial when entrusting care for someone vulnerable; thus, experiencing doubts regarding staff performance added another layer of apprehension during this critical period.

Ultimately, this family's quest has highlighted many troubling facets associated with searching for quality board and care homes—an endeavor defined not merely by physical attributes or surface-level charm but by ethical practices and genuine concern from those who provide everyday assistance. With unresolved issues related to deposits and increasing reservations concerning caregiving standards at these locations, this family will now proceed with seeking legal counsel as they navigate both grief over losing a loved one and frustration regarding unmet expectations from supposed caretakers. As stories like this unfold within communities everywhere, they serve as vital reminders for prospective families on evaluating assisted living options comprehensively while advocating fiercely for what is rightfully theirs: dignity in caregiving environments designed specifically around love and compassion.

Physicians

• Lakeside Community Health Care: Singh Juhee L MD (0.1 miles)
• Kumar Vijay MD (1 miles)
• Los Robles Conejo MRI Center (1.1 miles)
• Dr Eugene S. Ahn (1.1 miles)
• Dr Cohen - Rheumatology (1.1 miles)
• Ventura Orthopedics - Thousand Oaks (1.1 miles)
• Gastroenterology Center of Thousand Oaks (1.1 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.4 miles)
• Medicine Shoppe (3.5 miles)
• Rite Aid (3.5 miles)

Parks

• Conejo Creek South Park (0.7 miles)
• Conejo Creek Park (0.9 miles)
• Thousand Oaks Community Center and Park (1.1 miles)
• Oak Brook Park (1.8 miles)
• Sapwi Trails Community Park (2.4 miles)
• Westlake Village Community Park (4.8 miles)
• Dos Vientos Community Park (6.8 miles)

Hospitals

• Los Robles Hospital Cancer Center (1 miles)
• Koveos, Efthimios DDS (1 miles)
• Thousand Oaks Surgical Hospital (1.7 miles)
• Westlake Surgical Center (3.8 miles)

Restaurants

• Chick-Fil-A (1.1 miles)
• Namaste Spiceland (1.4 miles)
• tarantula Hill Brewing Company (1.5 miles)
• The Cheesecake Factory (1.5 miles)
• Taco Bell (1.7 miles)
• Del Taco (2.6 miles)
• In-N-Out Burger (2.9 miles)

Cafes

• Starbucks (1.2 miles)
• Lazy Dog Cafe (1.5 miles)
• Starbucks (1.6 miles)
• Starbucks (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (3 miles)
• Tifa Chocolate & Gelato (5.5 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (1.6 miles)

Places of Worship

• Calvary Community Church (4.8 miles)