1Heart Caregiver Services - Thousand Oaks

Pros

• One Heart provides excellent service and keeps families informed.
• They have resources and are properly staffed; last-minute needs are handled promptly.
• They consistently deliver outstanding service over years, ensuring clients never miss appointments.
• They exceed expectations and come highly recommended for outstanding care.
• Marie and her team are compassionate and go above and beyond for residents.
• All staff are caring, kind, and compassionate toward patients and families, with caregivers wonderful.
• The scheduling staff is lovely and easy to work with; caregivers are kind and friendly and treat clients like family.
• One Heart Caregiver Services is dedicated to high-quality care, treating clients with respect, dignity, and gentle care.
• One Heart Caregiver Services - Thousand Oaks is among the best in Ventura County.

Review

One Heart Caregiver Services (also referred to as One Heart or 1Heart) consistently earns praise for delivering outstanding, people-centered care that feels trustworthy and dependable. Across reviews from families and caregivers, the common thread is not only the quality of care but also the way the team keeps everyone informed. Families report being kept in the loop with timely updates about both transportation and caregiver status, which helps them feel connected and confident even when they are not in the room. The organization's commitment to communication shines through as a defining strength, turning what can be a stressful experience into a streamlined partnership focused on the well-being of loved ones.

A core element of One Heart's value is its robust resources and staffing. Reviewers repeatedly note that the company has the capacity to handle last-minute needs without sacrificing quality. The emphasis on having enough skilled, compassionate staff translates into reliable support for essential activities such as medical and dental appointments, which many families view as a critical function of good caregiving. The willingness to mobilize quickly and efficiently makes the service feel dependable and thoughtfully organized, rather than reactive or incomplete.

Compassion is a hallmark of the experiences people report with One Heart. Marie and her team are highlighted for their consistent, empathetic approach to residents' needs. Families describe a level of care that goes beyond basic assistance, with caregivers who treat their loved ones as if they were family members themselves. This sentiment is echoed in multiple testimonials that emphasize not only professional competence but also the warmth and personal attention that helps residents feel seen, respected, and comfortable.

The caregivers themselves are a frequent source of high praise. Comments describe staff as kind, gentle, and genuinely committed to client well-being. Specific mentions of individual caregivers - such as Priscilla - and general acknowledgment of the caregiving team as a whole underscore the trust families place in One Heart. The combination of loving, attentive care and reliable, steady support makes a meaningful difference for those who rely on in-home services or community-based care arrangements.

Beyond direct caregiving, the scheduling and administrative teams earn outstanding remarks. Reviewers describe the scheduling staff as lovely and easy to work with, with the entire office staff described as friendly, nice, and courteous. This positive interaction with management and coordinators contributes to a sense of being part of a supportive network rather than navigating a distant organization. In one instance, families specifically note that the organization's leadership and office staff treat clients with respect and as part of the family, reinforcing the overall experience of belonging and trust.

Several reviews highlight long-term engagement and ongoing professional development as distinctive strengths. One Heart is praised for regular caregiver training through what is described as a Caregiver University, with updates on handling dementia, brain exercises, and other care strategies. A culture of continuous learning helps ensure that caregivers remain up-to-date on best practices, which translates into higher-quality care for clients and greater peace of mind for families. Management is also commended for keeping caregivers informed about expiring requirements and helping with renewals so that all caregivers stay compliant and ready.

The impact of this care model is felt in real-life scenarios, including complex moves within senior living communities, 24-hour care ???? weeks during transitions, and ongoing dementia support. Families describe how caregivers go above and beyond to make residents comfortable, to assist with tricky logistics, and to address idiosyncrasies with grace. In one particularly resonant account, a family member moving a loved one to a new community saw the full organization as efficient, professional, and responsive, with care teams that provided not just practical help but genuine reassurance.

Overall, the testimonials convey a clear and cohesive portrait of One Heart as a dedicated, family-like caregiving partner. Clients repeatedly emphasize the combination of outstanding care, compassionate personnel, timely communication, and dependable operations. The sense of community - the feeling of being part of a friendly, respectful network that treats clients and their families with care and consideration - appears consistently across locations, including Thousand Oaks and the broader Ventura County area. For those seeking trustworthy, attentive home and community caregiving services, the experiences shared by these families point to One Heart as a highly reliable and deeply caring option that helps loved ones stay connected to home, dignity, and daily life.

This part of Westlake Village, California offers a variety of amenities and services that may be beneficial for seniors looking to reside in the area. With several parks nearby such as Sapwi Trails Community Park and Conejo Creek Park, there are plenty of opportunities for outdoor recreational activities and enjoyment of nature. Additionally, there are multiple cafes, restaurants, and pharmacies within a short distance, providing convenient options for dining and healthcare needs. In terms of medical care, there are reputable physicians and hospitals in close proximity, ensuring quality healthcare services are easily accessible. For those who prioritize spiritual fulfillment, places of worship like Calvary Community Church are available for spiritual nourishment. Overall, this area provides a well-rounded environment with a blend of natural beauty, essential services, and community resources that may make it an attractive option for seniors seeking a comfortable and convenient living arrangement in Westlake Village.

Parks

• Sapwi Trails Community Park (1.2 miles)
• Conejo Creek Park (1.8 miles)
• Oak Brook Park (2 miles)
• Conejo Creek South Park (2 miles)
• Westlake Village Community Park (2.7 miles)
• Thousand Oaks Community Center and Park (3.5 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (1.9 miles)
• Starbucks (2.3 miles)
• Starbucks (3.1 miles)
• Tifa Chocolate & Gelato (3.5 miles)
• Lazy Dog Cafe (3.7 miles)
• Starbucks (3.8 miles)

Physicians

• WellnessMart, MD (1.6 miles)
• AFP Health (2.1 miles)
• UCLA Health Westlake Village Primary & Specialty Care (2.4 miles)
• Brain Performance Center (2.4 miles)
• State of Mind Wellness Center (2.4 miles)
• Brian D. Rudin M.D. (2.5 miles)
• Michael R. Schwartz MD (2.5 miles)

Restaurants

• Taco Bell (1.7 miles)
• McDonald's (2 miles)
• Shake Shack (2.4 miles)
• Namaste Spiceland (2.5 miles)
• Brent's Delicatessen & Restaurant (2.7 miles)
• tarantula Hill Brewing Company (3 miles)
• Chick-Fil-A (3.1 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Kramer's Pharmacy (4.4 miles)

Hospitals

• Westlake Surgical Center (2.8 miles)
• Thousand Oaks Surgical Hospital (2.9 miles)
• Los Robles Hospital Cancer Center (3.6 miles)
• Koveos, Efthimios DDS (3.7 miles)

Places of Worship

• Calvary Community Church (2.9 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (3.7 miles)