Pleasant Manor of Sunnyvale

Pros

• Sunnyvale Gardens features a bright lobby with large windows and garden views, and spacious, well-maintained rooms.
• The staff are consistently described as empathetic, compassionate, and selfless.
• The food is excellent, and the nursing team is certified, capable, and caring.
• Deepak and Emi provide methodical, progressive, and safe physical and occupational therapy that continually challenges patients.
• Jinal Shah, the Director of Rehab, has built a stellar team and communicates clearly with patients.
• The physical therapy and occupational therapy teams deliver outstanding care.
• The facility is very clean and maintains high standards of service around the clock across admissions, medical care, nursing, CNA, dietary, and social services.
• Individual staff such as Meenu, Wendy, Moon, Rebecca, and May display exceptional compassion and dedication; Dr. Jamali provides excellent bedside manner and expertise.
• The dietician Diana is knowledgeable, compassionate, and highly responsive, often going above and beyond to update families.
• Private rooms are offered, and admissions staff such as Rayleen provide supportive, thorough onboarding.
• Overall, families express very positive experiences and strong recommendations for Sunnyvale Gardens.

Cons

• One reviewer described the care as "horrible, horrible care," noting pain management was not kept up and there was no doctor or head nurse available on weekends.
• The PT department was criticized for being told to send two therapists for the mom's issues but repeatedly failing to do so.
• It was alleged that staff fabricated stories about the mom refusing treatment, when she had only refused once on a bad day.
• The food was considered improvable, with sandwiches described as having barely anything in them.
• Some rooms appeared to have patients who needed diaper changes but had odors, suggesting a lack of air fresheners.

Review

Sunnyvale Gardens frequently stands out in the memories of families who pass through its doors, not just for the clean, inviting spaces or the bright lobby that opens onto a tranquil garden, but for the steady, capable hands that guide patients through some of their most challenging journeys. Across a chorus of experiences, the facility is consistently described as a place where hard work, thoughtful care, and a highly skilled rehabilitation team meet patients wherever they are in their recovery. From the moment you step into the building, the environment is praised for its potential to support healing: newly painted rooms with smooth wood floors, large windows, quiet hallways, and spaces designed to feel calm and safe. The feel of the place - plus the surrounding amenities - creates a sense that healing can happen here, and many families say it does, in remarkable ways.

One family member's story illustrates the dramatic arc that Sunnyvale Gardens can offer. After a stroke left him bedridden, paralyzed on his left side, and with a severe wound on a calf that required careful wound care, he spent seven weeks at Sunnyvale Gardens. The transformation was described as miraculous: he regained the ability to walk with a cane, wounds healed, and he returned home with a level of independence that surprised everyone who knew his initial condition. The care team - physical therapy, occupational therapy, nurses, wound care specialists, CNAs, and nurse practitioners - was singled out for extraordinary compassion and expertise. The reviewers repeatedly emphasize that the medical staff's empathy, patience, and selfless dedication made a powerful difference in his recovery and in the family's overall experience.

For another resident who needed rehabilitation after back surgeries, the therapy team at Sunnyvale Gardens is a standout feature in its own right. The environment contributed to a strong sense of trust and safety, but the real differentiator was the therapists themselves. Deepak and Emi are highlighted for delivering therapy in a methodical, progressive manner. Each session is described as a new challenge that builds on the last, focusing on real-world tasks rather than rote repetition. Their approach is described as thoughtful, compassionate, and safety-first, with a clear commitment to pushing patients to their full potential while ensuring they feel secure at every step. The director of rehab, Jinal Shah, is credited with assembling a stellar team and fostering an atmosphere where patients feel understood and informed about their treatment plans. The sentiment from those under their care is unequivocal: if you need serious, methodical, compassionate therapy, Sunnyvale Gardens is the place to be.

Beyond the therapists themselves, several staff members receive repeated commendations for their roles in patient care and family support. Rayleen in admissions is praised for helping families navigate the initial 72 hours after admission, assisting with bed adjustments and medication understanding, and contributing to a generally positive first impression of the facility. The living spaces - private rooms with modern updates - are repeatedly cited as a major plus, and the overall openness of the facility is described as conducive to healing. In-room amenities like FireTVs and windows designed to let patients enjoy their own private space are frequently highlighted as features that set the center apart from other options. The Don (assumed to be the director of nursing) and other nursing leadership are recognized for their accessibility and responsiveness, with Christina specifically named as a caring and available physician who makes a difference when quick decisions are needed. The teamwork in the nursing and medical units is described as remarkable, with roundings by NPs and doctors several times a week helping keep families informed and reassured.

The breadth of Sunnyvale Gardens' care extends beyond the core rehabilitation services. Chronicling personal experiences reveals a constellation of individuals who contribute to a nurturing, patient-centered environment. Meenu and Wendy are named for their dedicated nursing care, while CNAs Moon, Rebecca, and May are praised for the compassion they bring to their daily responsibilities. The care team's "go the extra mile" ethos is reinforced by stories of physicians who are approachable and communicative, such as Dr. Jamali, whose bedside manner earns high marks, and the hospital's other medical staff who coordinate with therapists to ensure cohesive treatment. The facility's dietician, Diana, earns particular praise for her expert, attentive bedside presence during a complex tube-feeding situation and for her willingness to share direct, practical information with families. Diana's accessibility, even offering her private contact, stands as a striking example of the facility's patient-first approach and its willingness to empower families with knowledge during challenging transitions.

The overall experience is often described as "5 stars" for customer service and cleanliness, with many reviewers noting how friendly, welcoming, and competent the staff are across departments. The environment - clean, well-maintained, and free of strong odors - is frequently highlighted as a reassurance to families visiting or staying with loved ones. The consistency of positive interactions with admissions, social services, and the medical team - alongside the tangible quality of PT/OT services - helps create a sense of trust and confidence in Sunnyvale Gardens as a place of recovery and care.

Of course, every review includes moments that remind readers that no facility is perfect for every patient. One family recounts a difficult experience involving hospice care, noting that pain management did not meet expectations and that weekend coverage by a doctor or head nurse was insufficient to adjust medications promptly. There is also feedback about the physical therapy department in a separate family scenario that suggests scheduling gaps, with the department reportedly failing to provide the two therapists requested for a patient and occasionally offering explanations suggesting a patient refused therapy when that was not the case. Additional observations touch on food quality - specifically, sandwiches with insufficient fillings - and some concerns about room conditions, such as the presence of diapers that had been changed without immediate odor control. These points provide a grounded counterbalance to the otherwise overwhelmingly positive narratives and highlight that, while the facility excels in clinical rehabilitation and patient-centered care, there are operational areas that families feel could be improved.

Despite these caveats, the broader consensus remains clear: Sunnyvale Gardens is a facility where dedication to rehabilitation, compassionate bedside manner, and an organized, patient-focused care model come together to support meaningful recoveries. Several families recount stories of exceptional doctors who communicated with honesty and empathy, leaders who assembled strong rehab teams, and a culture where staff members go beyond the call of duty to ensure patients feel seen and valued. Families repeatedly express gratitude for the comfort and confidence Sunnyvale Gardens provided during a vulnerable time, and they leave with a strong sense that the facility would be a reliable choice again for future needs. The collective voice is one of admiration for the staff's skill and humanity, a high regard for the clinical outcomes achieved, and a belief that Sunnyvale Gardens remains a beacon of hope and professional excellence in the rehabilitation landscape.

This part of Sunnyvale, California, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies within close proximity, access to healthcare services is easily accessible. Additionally, there are several parks nearby for outdoor leisure activities and relaxation. For medical needs, there are reputable physicians' offices and hospitals within a short distance. Various dining options cater to different tastes, from casual fast food to more upscale dining experiences. Cafes also provide cozy spots for socializing or enjoying a cup of coffee. Transportation options are easily accessible with transit centers and train stations nearby, making it convenient for seniors to get around the area. The presence of theaters offers opportunities for entertainment and cultural enrichment. Overall, this part of Sunnyvale provides a well-rounded environment that caters to the needs and interests of seniors looking for a comfortable and convenient place to live.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Rite Aid (0.9 miles)
• Rite Aid (1 miles)
• Walgreens (1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.4 miles)

Parks

• Serra Park (0.7 miles)
• Cupertino Memorial Park (0.9 miles)
• Rancho San Antonio County Park (1.1 miles)
• Grant Park (1.2 miles)
• Portal Park (1.9 miles)
• Ponderosa Park (3.1 miles)
• Earl J Carmichael Park (3.3 miles)

Physicians

• Silicon Valley Eye Physicians (1 miles)
• Santa Clara Valley Health & Hospital System (2.4 miles)
• VHC Sunnyvale Clinic (2.4 miles)
• Melchor Pavilion (2.8 miles)
• Palo Alto Medical Foundation (4.3 miles)
• Allergy & Asthma Associates Of Northen California (4.5 miles)
• Vaughn, Sarah Spring Fertility Management (4.6 miles)

Restaurants

• BJ's Restaurant & Brewhouse (1.1 miles)
• Falafel Stop (1.4 miles)
• In-N-Out Burger (2.2 miles)
• McDonald's (2.2 miles)
• Chick-Fil-A (2.3 miles)
• Cafe Lattea (2.3 miles)
• The Hambak Japanese Fusion Cuisine (2.5 miles)

Cafes

• Panera Bread (1.2 miles)
• Caffe Macs (1.2 miles)
• 7 Leaves Cafe (2 miles)
• Sunright Tea Studio (2.3 miles)
• Apple Park Café (2.5 miles)
• Coffee & Water Lab (4.4 miles)
• Starbucks (5.2 miles)

Transportation

• Apple Park Transit Center (2.5 miles)
• Sunnyvale Caltrain Station (3 miles)
• U-Haul Moving & Storage (3.3 miles)
• Mountain View Caltrain Station (4.2 miles)

Hospitals

• El Camino Hospital (2.7 miles)
• Surgery Center Mountain View (2.8 miles)
• O'Connor Hospital (6.2 miles)

Theaters

• AMC DINE-IN Sunnyvale 12 & IMAX (2.8 miles)
• AMC Mercado 20 (5.2 miles)
• ShowPlace ICON at San Antonio Centre (5.7 miles)