Visiting Angels of Stockton, CA

Pros

• J&M Homecare provides excellent in-home care with friendly, capable caregivers.
• Clients have strong confidence in J&M caregivers to care for their elderly loved ones.
• Office communication is phenomenal, professional, and personal.
• The caregivers are reliable, attentive, and supportive.
• J&M's services provide meaningful daily living assistance and peace of mind.
• Intake and onboarding are smooth, with caregivers arriving promptly and empathetically.
• The staff is responsive and accommodating to changing family needs.
• Billing and payments are clear and efficiently handled via weekly electronic billing.
• Families report that caregivers bring warmth, joy, and comfort to their loved ones.
• J&M can quickly dispatch caregivers in urgent situations, offering relief.
• The company has been a long-standing, trusted partner for families and agencies with years of positive service.

Cons

• They state that in recent years the company hasn't been as good, citing poor management and high turnover.
• They claim there is a lack of availability of a supervisor.
• They say that people who are not in charge are in charge.
• They note it used to be a great company but has declined since then.
• They mention hearing negative things from caregivers about the company.
• They describe one instance where a caregiver didn't meet expectations, though it was addressed quickly and overall experiences remained positive.

Review

J&M Homecare Services comes across in these accounts as a trusted partner for families navigating post-surgical recovery, aging in place, and daily living with the help of compassionate caregivers. Many clients describe entering care with gratitude and relief, noting that the aides who visit their homes instantly feel like part of the family. In one especially vivid note, the caregivers were described as "two wonderful young ladies" who not only kept the apartment clean but also bonded with the household's dogs, turning a challenging time into a smoother, calmer routine. The sentiment is echoed repeatedly: reliable, respectful, and thoughtful care that respects the home and its residents.

Across multiple stories, the emotional warmth of the caregivers stands out. Families report hearing laughter from the rooms where their loved ones receive care, a small but meaningful sign that the environment is comfortable and the relationships are positive. A caregiver team is described as not only meeting practical needs - help with daily activities, transportation to appointments, and light housekeeping - but also bringing a sense of companionship that can lift spirits during difficult days. This blend of practical support and human connection appears to be a hallmark of J&M's care, making a tangible difference in the daily lives of elderly parents and their families.

There are a few voices that acknowledge broader industry challenges and past frustrations. One caregiver, with a long tenure at a competing agency before coming to J&M, notes that the firm's earlier years under a different banner (Visiting Angels) were stronger in some ways, and that the last several years have seen management turnover and slower responsiveness. The reviewer mentions a lack of a consistently accessible supervisor and some instances of "people that are not in charge" making decisions. This perspective is balanced by the ongoing, generally positive experiences shared by many families, but it does remind readers that even well-regarded homecare agencies must guard against internal instability and communication gaps.

Despite those cautionary notes, the day-to-day reliability and warmth come through in numerous testimonials. Clients consistently describe J&M as highly dependable and the staff as friendly and accommodating. The sense from families is that the office and caregivers work as a cohesive team to adapt to changing needs, whether that means adjusting visit schedules, staffing with new caregivers who match a loved one's personality, or coordinating around medical appointments. The overall tone is one of trust built through consistent responsiveness and a genuine commitment to making life easier for families.

Communication and responsiveness are repeatedly highlighted as strengths. Care partners are praised for their professionalism paired with a personal touch, and families often note that they would recommend J&M without reservation. The office's ability to maintain regular contact - checking in with families, coordinating schedules, and addressing concerns quickly - contributes to a feeling of confidence that the loved ones are in capable hands. Some reviews specifically call out the ease of intake, prompt start of services, and the ability to begin care immediately in urgent situations, underscoring a readiness to respond when families are under pressure.

There are several strong endorsements of individual caregivers and care teams. Families speak of caregivers who are not only skilled but also exceptionally empathetic, patient, and attentive. References to specific team members - such as an outstanding provider named Andrea E. - paint a picture of care that goes beyond basic tasks. Another testimonial praises a caregiver, Sandy, for compassionate nursing support during a father's recovery, while others celebrate caregivers who help with transportation to doctor visits and assist with daily living activities. The consistency of care, willingness to adapt, and the comfort that comes from familiar faces visiting regularly are recurring themes that reassure families their loved ones are well cared for.

Billing, scheduling, and administrative processes also appear favorably in these reviews. Families appreciate weekly billing with clear, accessible records, easy direct payments, and email confirmations that keep everyone informed before invoices are settled. The ease of managing finances, coupled with reliable scheduling and transparent communication, reduces the stress often associated with in-home care. When hiccups occur - such as a single caregiver not meeting expectations - these have been acknowledged and quickly addressed, with the overall experience remaining positive and solution-focused.

In multiple accounts, J&M's role in supporting recovery and end-of-life care is singled out as especially meaningful. Families recount how timely placement of caregivers during critical moments - whether a hospital discharge or the need for end-of-life in-home care - provided immense relief and allowed loved ones to stay at home with dignity and comfort. The sense of teamwork extends beyond the family to include caregivers who work with medical professionals and coordinators to ensure a seamless continuum of care. The overarching message is one of peace of mind and practical help that makes a real difference when every hour matters.

Overall, the collective voice about J&M Homecare Services is one of warmth, professionalism, and dependable care. Families describe caregivers who arrive on time, engage with respect and kindness, and partner with family members to adapt to changing needs. The few criticisms about past leadership challenges are acknowledged, but they do not eclipse the broad consensus: J&M consistently delivers compassionate in-home care that supports aging in place, facilitates medical appointments, and brings comfort and reassurance to both loved ones and their households. For families seeking in-home care, the experiences shared here suggest that J&M offers a trustworthy, attentive, and human-centered approach that many families come to rely on during some of life's most challenging moments.

Restaurants

• McDonald's (0.1 miles)
• In-N-Out Burger (1.4 miles)
• Dave Wong's Restaurant (1.5 miles)
• Applebee's (1.5 miles)
• Denny's (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Papapavlo's Bistro & Bar (1.8 miles)

Parks

• Fritz Grupe Park (0.4 miles)
• Sherwood Forest Park (2.5 miles)
• Angel Cruz Park (2.5 miles)
• Oak Grove Regional Park (3.7 miles)
• Victory Park (3.7 miles)

Hospitals

• Crestwood Hospitals (1.1 miles)
• Meadowood A Health & Rehabilitation Center (1.9 miles)
• Trinity Plaza Surgery Center (3.2 miles)
• Katalysis Partnership Inc. (4.2 miles)
• Port City Health (4.2 miles)
• Dameron Hospital Association (4.2 miles)
• St. Joseph's Medical Center (4.3 miles)

Pharmacies

• Walgreens (1.2 miles)
• Save Mart Supermarkets (1.4 miles)
• St Josephs Immediate Care Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (1.8 miles)
• Safeway Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)

Physicians

• Melissa P. Manaig, MD (1.3 miles)
• Peter Drummond, Jr, DO (1.3 miles)
• Kasireddy Madhuri MD Sutter Gould Medical Foundation (1.3 miles)
• Ashok Daftary, MD (1.3 miles)
• Syed S. Ali, MD (1.3 miles)
• Krystle M. Balduzzi, MD (1.3 miles)
• Sutter Health (1.3 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2 miles)
• Starbucks (3.4 miles)
• Starbucks (3.6 miles)
• Starbucks (3.6 miles)
• Dutch Bros Coffee (3.9 miles)

Places of Worship

• Calvary Presbyterian Church (2.9 miles)

Theaters

• Regal Cinemas Stockton Holiday 8 (3.4 miles)