Oak Terrace Memory Care

Cons

• The facility suffers from high staff turnover and is often understaffed, leading to inadequate care for residents.
• There were reports of neglect and unresolved behavioral issues among residents, creating an unsafe environment.
• A resident experienced a violent incident that management failed to address properly.
• There was a lack of clear communication regarding the non-refundable community fee, resulting in unexpected financial loss for a family.
• The reviewer was disappointed with the insufficient monitoring of clients, leading to multiple falls within a short period.
• Although the dining area was clean and meals were acceptable, the overall care and attention provided to residents fell short of expectations.

Review

Oak Terrace Memory Care has elicited a wide array of opinions from families seeking assistance for their loved ones with Alzheimer's and dementia. Many reviews highlight the facility's caring environment and overall cleanliness, making it a favorable option for those in the later stages of these illnesses. Visitors have expressed gratitude for the compassionate staff who are dedicated to ensuring that residents feel comfortable and well cared for. One reviewer recounted a particularly positive experience during her initial visit, where a knowledgeable staff member took the time to thoroughly explain what would be needed for her mother’s transition into care. This personalized attention was appreciated, especially when unexpected circumstances arose concerning her mother's health.

Despite many positive experiences, Oak Terrace has also faced significant criticism, primarily regarding staffing issues. Some family members reported high turnover rates among employees, leading to feelings of understaffing and neglect. Concerns were raised about safety as incidents involving residents were not adequately addressed by management. One alarming incident involved a resident striking another resident, which was reportedly overlooked by the staff despite being witnessed firsthand by a family member. This has led some to question the effectiveness of management and the facility's overall approach to handling behavioral issues among residents.

While several family members noted that Oak Terrace provides a clean atmosphere with decent dining facilities and outdoor spaces, this praise was often tempered by concerns over inadequate supervision of patients. For instance, one reviewer shared that their father fell multiple times during his short stay at the facility, resulting in hospitalization due to insufficient monitoring from the staff. Such experiences prompted criticism regarding whether Oak Terrace offers enough support relative to its premium costs.

Another point raised by multiple reviewers relates to communication—or lack thereof—regarding financial policies. One individual mentioned feeling blindsided when they learned that their reservation fee would not be refunded; this oversight caused frustration after already committing financially. Transparency about costs is essential for potential residents and their families as they navigate these critical decisions.

On a more positive note, there are aspects of Oak Terrace Memory Care that reviewers praised wholeheartedly. The physical layout includes shared bedrooms but also outdoor areas featuring paved walkways and patios where residents can enjoy nature—a crucial aspect for many families considering such facilities. The overall aesthetic appears inviting, contributing positively to mental well-being.

Ultimately, while some families have had highly favorable interactions with Oak Terrace Memory Care emphasizing its compassionate care environment, others have encountered challenges related to staffing levels and clear communication about fees and safety protocols within the facility. These conflicting perspectives underscore an important reality: every individual's experience can vary vastly in memory care settings based on numerous factors—from staff engagement levels to administrative efficiency—making it imperative for prospective clients to thoroughly research all aspects before making such pivotal decisions regarding their loved ones' care.

Soulsbyville, California, offers a quaint and convenient location for senior living with a variety of amenities nearby. The area boasts several cafes such as Day-O Espresso 3 and Black Oak Cafe, providing opportunities for socializing and enjoying a cup of coffee. There are also parks like Upper Playground and Willow Springs Park within close proximity, offering opportunities for outdoor recreation and relaxation. In terms of healthcare, there are hospitals like Sonora Regional Medical Center and physicians' offices like Sonora Primary Care available for medical needs. Additionally, there are pharmacies like Twain Harte Pharmacy and Save Mart Supermarkets nearby for easy access to medications. For entertainment options, residents can visit the Regal Sonora theater for movies. Overall, Soulsbyville provides a peaceful and convenient environment for seniors looking to enjoy their retirement years in a welcoming community.

Cafes

• Day-O Espresso 3 (0.2 miles)
• Day-O Espresso 3 (0.3 miles)
• Black Oak Cafe (2.2 miles)
• Schnoogs Station (2.9 miles)
• Little Cottage Cafe (3.9 miles)
• Starbucks (4.1 miles)
• Starbucks (5.4 miles)

Parks

• Upper Playground (0.5 miles)
• Willow Springs Park (0.5 miles)
• Tuolumne Memorial Park (2.9 miles)
• Coffill Park aka Sonora Lions Club Park (6.1 miles)
• Courthouse Park (6.2 miles)
• Woods Creek Rotary Park (6.5 miles)
• Columbia State Historic Park (7.6 miles)

Restaurants

• U-Kneada Burrito & Pizza (0.6 miles)
• Papa's New Roost (1 miles)
• Cover's Apple Ranch (1.8 miles)
• Cmsvend*Black Oak Casi (2.2 miles)
• Revive Cafe & Coffee Roastery (2.9 miles)
• The Standard Pour (2.9 miles)
• China House of Twain Harte (3.8 miles)

Hospitals

• Sierra Natural Birth Center (0.8 miles)
• Sonora Regional Medical Center (3.2 miles)
• Jahn Andrew D Foothill Pediatric Medical Group (5.1 miles)
• Tuolumne General Hospital (6 miles)
• Dr Peter Allen Shumway, OD (6.1 miles)
• Sonora Regional Medical Center (6.1 miles)
• Sonora Regional Medical Center D/P SNF (6.6 miles)

Places of Worship

• Old Brethren Church (1.6 miles)
• Rivers of Life (3.2 miles)
• Sierra Bible Church (3.4 miles)
• Prayer and A Bucket (3.7 miles)
• Twain Harte Bible Church (4 miles)
• All Saints Catholic Church (4.1 miles)
• St Gabriel Orthodox Church (15.4 miles)

Physicians

• Sonora Regional Medical Center - Indian Rock Prompt Care (3.2 miles)
• Sonora Primary Care (3.9 miles)
• Sierra Orthodontics - Abhijit Gune, MDS, DNB, DDS (3.9 miles)
• Sonora Vision Center Optometry (4 miles)
• Ad Craig Co. (4 miles)
• Hanger Clinic: Prosthetics & Orthotics (4 miles)
• Foothill Pediatrics and Family Practice (5.1 miles)

Pharmacies

• Twain Harte Pharmacy (4.1 miles)
• CVS Pharmacy (4.1 miles)
• Save Mart Supermarkets (5.2 miles)
• Rite Aid (5.4 miles)
• Bob's Greenley Pharmacy (6.1 miles)
• Save Mart Supermarkets (6.2 miles)
• Bertelli's Health Mart Pharmacy (6.3 miles)

Theaters

• Regal Sonora (5.4 miles)

Transportation

• U-Haul Neighborhood Dealer (8.6 miles)