Senior Resource Group

Pros

• The staff is dedicated.
• Chef Will is top of the line.

Cons

• The management teams are described as among the most unprofessional the reviewer has encountered.
• The assisted living facility is described as horrible.
• The reviewer states that SRG refuses to contact them.
• The portfolio holdings are characterized as being operated by wolves in sheep's clothing.
• The staff are described as dedicated but poorly trained or unsupported.
• Management is described as placating but inept, akin to the gang who couldn't shoot straight.
• Chaos often reigns due to lack of proper communication to residents and staff.
• Orders are given to staff who lack training in writing clearly, making messages meaningless.
• The fire alarm testing is chaotic, with no timely notice and distress to residents and pets.
• Residents are upset because no prior notice is given and information is inconsistently delivered.
• Notices about testing are vague and delivered just before completion.
• Overall communication is poor and oversight appears lacking.

Review

A troubling picture emerges from a resident's account of this assisted living facility, one that feels far from professional in its leadership and operations. The reviewer even brands the place as a "Horrible Assisted Living Facility" and notes that they sent a complaint to the SRG website after the facility refused to contact them directly. There is a strong impression of distrust toward the organization's leadership, with warnings to be wary of what the reviewer calls the facility's "portfolio holdings," described in stark terms as being "operated by wolves in sheep clothing." The overall tone is one of disappointment and alarm about how residents are treated and how their concerns are handled, with a sense that the outer surface may look compliant while the underlying practices are deeply flawed.

Behind the surface, the staff are described as dedicated and hardworking, but they are not adequately supported or trained. The reviewer emphasizes that the problem is not the compassion of individual care workers, but the broader system in which they operate. Management, in contrast, is criticized for offering placation rather than leadership, with the critic likening them to "the gang who couldn't shoot straight." The result is a climate where chaos can reign because there is a persistent and pervasive failure in clear, consistent communication to residents and, presumably, to staff as well. The impression given is that messages are poorly crafted, confusing, or simply meaningless, and that the lack of coherent direction from above bleeds into day-to-day care and safety practices.

A concrete incident brings the communication failures into sharp relief. In the early morning, the fire alarm went off, then stopped, then started again, only to cycle through multiple times. The resident's dog reacted with distress, screaming and crying from the loud noise. When the resident called the front desk, they were told that the alarms were being tested. They were informed to check LifeLoop, the digital notification platform, and were told there would be no physical notices posted because the information would be delivered online. The resident found this unacceptable and chose to leave the building with their dog, sitting outside for what could be hours, because there was no timely communication about the testing and how long it would last.

The timeline and the explanations around the testing add further frustration. A staff member suggested that the test had to be performed because last night the alarm had been tripped, yet the resident had not heard any audible alert the previous night. The director, the reviewer suspects, may have had prior notice and could have prepared a proper notice for residents and staff, but instead, the front desk issued a brief, vague notification that the "fire alarm testing is going on." The testing, according to one staff member, had already been underway for nearly an hour before any clear information was conveyed to residents. The only clearly visible leadership during this episode appeared to be the business manager handing out earplugs, while other directors were not presenting themselves as actively coordinating the response.

This episode is emblematic of the reviewer's broader critique: while there are moments when communication can shine, those occasions are far too rare, and the pattern is one of vagueness and inconsistency. The reviewer observes that "Sometimes great and too often vague," suggesting that the facility is capable of effective communication on occasion, but those moments are outnumbered by chaotic, poorly managed exchanges. There is a palpable sense that no one is "on top of things" and that there is little proactive oversight - no one seems to be checking up on processes or ensuring that proper follow-up occurs after incidents. The lack of a reliable system for timely and clear information leaves residents and families frustrated and concerned for safety.

Amid the criticism, there is one bright note: Chef Will is described as "top of the line." This acknowledgment of a positive staff member stands in sharp contrast to the broader dissatisfaction with management and operational practices. It signals that individual excellence can exist within the facility, but it does not negate the overarching concerns that pervade the resident's experience. The final takeaway is blunt and emphatic: the reviewer labels the facility as terrible, while also acknowledging that there are moments of competent performance by some staff. The message is clear - improvements in leadership, training, and communication are urgently needed to protect residents and their pets, to restore trust, and to ensure that safety procedures are implemented with clarity and consideration for those who depend on them most.

Located in Solana Beach, California, this area offers convenient access to a variety of amenities and services that cater to seniors. With several pharmacies within close proximity, including CVS and Rite Aid, residents can easily access their medication needs. Nearby cafes such as Barefoot Coffee Roasters and Claire's on Cedros provide opportunities for socialization and relaxation. For outdoor enthusiasts, parks like Fletcher Cove Park and San Elijo Lagoon Nature Center offer beautiful natural settings for walks and recreation. There are also a range of dining options available, from seafood restaurants like The Fish Market Del Mar to fast food options like Plant Power Fast Food. In terms of healthcare, physicians like Jennifer Barkley at Sharp Rees-Stealy Carmel Valley are easily accessible, along with hospitals like Scripps Memorial Hospital Encinitas and Scripps Clinic Torrey Pines. Overall, this area of Solana Beach provides a well-rounded environment for seniors looking for a vibrant and convenient place to call home.

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (2.9 miles)
• Rite Aid (3.1 miles)
• Rite Aid (3.4 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4 miles)

Cafes

• Barefoot Coffee Roasters (0.6 miles)
• Claire's on Cedros (0.7 miles)
• Sidecar Doughnuts & Coffee (3.1 miles)
• Blue Bottle Coffee (3.1 miles)
• Goodonya (3.8 miles)
• Bird Rock Coffee Roasters (3.9 miles)
• Ironsmith Coffee Roasters (4.3 miles)

Parks

• Fletcher Cove Park (0.7 miles)
• San Elijo Lagoon Nature Center (1.7 miles)
• Solana Ranch Park (4.3 miles)
• Torrey Pines State Natural Reserve (5 miles)
• Olympus Park (6 miles)
• Camino Ruiz Community Park (7.9 miles)
• San Elijo Hills Park (8.3 miles)

Restaurants

• The Fish Market Del Mar (0.8 miles)
• Brigantine (0.9 miles)
• Chart House (1.9 miles)
• Pacific Coast Grill (1.9 miles)
• Jake's (2 miles)
• Plant Power Fast Food (3.4 miles)
• In-N-Out Burger (4.1 miles)

Physicians

• Jennifer Barkley, MD - Sharp Rees-Stealy Carmel Valley (3.2 miles)
• Wheeler & Seul Oral Surgery (3.6 miles)
• Matthew M Schultzel, DO (4.6 miles)
• Skincare Physicians & Surgeons (4.7 miles)
• Pearl Mini IVF (7.2 miles)
• Stahl Richard Dr Scripps Cardiovascular Thoracic Surgery Group La Jolla (7.7 miles)
• Sulpizio Cardiovascular Center at UC San Diego Health (8 miles)

Hospitals

• Scripps Memorial Hospital Encinitas (3.4 miles)
• Scripps Clinic (4.1 miles)
• Scripps Clinic Torrey Pines (6.5 miles)
• Scripps Green Hospital (6.6 miles)
• Scripps La Jolla Emergency Room And Trauma Center (7.6 miles)
• Scripps Memorial Hospital La Jolla (7.6 miles)
• UC San Diego Jacobs Medical Center (8 miles)

Places of Worship

• Good Shepherd Catholic Church (8.8 miles)
• Our Lady of Mount Carmel Church (9.3 miles)

Transportation

• UTC Trolley Station (8.8 miles)
• McClellan-Palomar Airport (CLD) (9.4 miles)

Theaters

• Regal Edwards Mira Mesa 4DX, IMAX & RPX (9.8 miles)