Our Lady Of Fatima Villa

Pros

• The staff at Our Lady of Fatima Villa is friendly, personable, and dedicated to providing excellent care.
• Residents feel welcomed and are addressed by name with a smile, fostering a sense of family.
• The facility offers good activities and entertainment, making it an engaging place for residents.
• The rooms and property are well-maintained and aesthetically pleasing.
• Many families appreciated the tasty food and variety offered at the facility.
• Staff is efficient, helpful, and able to handle demanding situations calmly and effectively.
• The grounds are described as beautiful, contributing to a pleasant atmosphere for residents.

Cons

• The admission process at Fatima/The Villas was described as an unmitigated nightmare, with a series of false promises from staff.
• Insufficient meals and hydration were reported, and one family member experienced shouting from the staff.
• Residents reportedly have not been permitted to go outside during their stay.
• The quality of food was criticized as being poor, with limited menu items and inappropriate choices for the elderly.
• One reviewer noted that the facility was small, dingy, lacked air-conditioning, and was understaffed, leading to inadequate care for residents.
• Another family member felt that there was a lack of follow-up communication after mentioning their non-Catholic status.
• A complaint was made regarding the need for more activities for residents at Our Lady of Fatima Villa.

Review

The experiences of families with Our Lady of Fatima Villa—an assisted living facility—are strikingly diverse, revealing a complex tapestry of care quality and overall satisfaction. On one hand, some families laud the facility for its warmth, dedicated staff, and vibrant atmosphere. They cite positive interactions between personnel and residents, highlighting that the staff consistently made their loved ones feel like family. Activities offered at the facility are frequently mentioned as enjoyable and numerous, contributing to an environment where residents can thrive socially. The sentiments of these satisfied families illuminate a caring culture within Fatima Villa; they appreciate the personal relationships cultivated between staff and residents.

However, not all feedback about Our Lady of Fatima Villa is positive. Several reviewers have described deeply concerning experiences that paint a markedly different picture of the facility's operation. A particularly distressing account came from a family member whose loved one was sent to a rehabilitation center due to COVID-19. This reviewer expressed horror over what they described as an "unmitigated nightmare," citing incidents of mistreatment, insufficient meals and hydration, and alarming communication issues with staff. The narrator noted witnessing verbal aggression directed at their family member during phone calls, which left them feeling devastated and helpless. This account starkly contrasts with those who found comfort in the supportive community built by caring staff.

Another consistent theme across reviews relates to food quality—a crucial factor for any healthcare or assisted living facility. Some reviewers expressed disappointment in both meal options and portion sizes available at Fatima Villa. They criticized dietary offerings as inadequate for elderly residents; simplistic fare such as hot dogs and canned chili were deemed inappropriate given the dietary limitations often faced by older adults. Families reported that meals did not meet their expectations based on the monthly costs associated with residency at the facility. This ongoing concern about nutrition underscores how vital it is for facilities to prioritize proper meal planning alongside resident care.

Amidst these critiques lies praise for the physical premises themselves—the rooms and grounds of Our Lady of Fatima Villa received accolades from many reviewers who described them as clean, visually appealing, and well-maintained environments conducive to comfortable living for seniors. Families appreciated that common areas were inviting enough because shared spaces can significantly enhance community connections amongst residents while promoting mental health through social engagement.

While some families experienced staffing issues that resulted in care delays—for instance when a resident needed assistance using the bathroom—others noted positive interactions highlighting efficiency among workers at various times during visits. These mixed impressions lead to questions about staffing levels throughout different shifts—the inconsistency suggests there may be periods when demand exceeds capacity.

In summary, reviews of Our Lady of Fatima Villa reflect a spectrum from extreme dissatisfaction to heartfelt appreciation for care quality within its walls. While several families shared glowing accounts rooted in nurturing relationships formed between caregivers and residents along with engaging activities organized within this setting, others voiced urgent concerns regarding neglectful treatment practices alongside nutritional failures which could hinder overall well-being among senior inhabitants under their watchful eye—indicating there remains much work ahead if consistency across all aspects is desired in delivering exceptional eldercare service going forward.

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4.1 miles)

Restaurants

• Mountain Winery (1.9 miles)
• The Hambak Japanese Fusion Cuisine (3.3 miles)
• Teleferic Barcelona (3.6 miles)
• Netflix (3.7 miles)
• Cafe Lattea (4.7 miles)
• BJ's Restaurant & Brewhouse (5.1 miles)
• Orchard City Kitchen (5.7 miles)

Parks

• Fremont Older Open Space Preserve (2.4 miles)
• Los Gatos Creek Trail At Vasona Park (3.5 miles)
• Castle Rock State Park (4 miles)
• Cupertino Memorial Park (4.7 miles)
• Portal Park (4.8 miles)
• Houge Park (4.9 miles)
• Maywood Park (5.6 miles)

Cafes

• Manresa Bread (3.4 miles)
• Panera Bread (4.6 miles)
• Starbucks (4.7 miles)
• Coffee & Water Lab (5 miles)
• Caffe Macs (5.2 miles)
• Apple Park Café (5.4 miles)
• 7 Leaves Cafe (5.6 miles)

Physicians

• Palo Alto Medical Foundation (4.1 miles)
• Ramblc Pediatric Group (4.3 miles)
• Imig, Mary Dr - Mary L Imig, MD - Los Olivos Women's Medical Group (4.4 miles)
• California Skin Institute (4.7 miles)
• Comprehensive Pain Management Center (4.8 miles)
• Allergy & Asthma Associates Of Northen California (5 miles)
• Ear Associates & Rehabilitation Services (5.4 miles)

Places of Worship

• Presbyterian Church of Los Gatos (4.3 miles)

Transportation

• Apple Park Transit Center (5.6 miles)

Theaters

• Pruneyard Cinemas (5.8 miles)

Hospitals

• Valley Health Center Bascom (6.7 miles)
• O'Connor Hospital (7.1 miles)