Vasona Creek Healthcare Center

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  • Interior

    A hospital room with two beds, large windows, and a television.

  • Decor

    A cozy bathroom with warm colors, featuring a stylish sink, mirror, and decorative wall art.

  • Building

    A hotel entrance with a parking lot and clear blue sky.

  • Architecture

    A beautifully lit hotel entrance on a rainy night, showcasing modern architecture and serene landscaping.

  • Bedroom

    A spacious and well-lit hospital patient room with two beds, natural light from windows, and comfortable furnishings.

  • Trees

    A serene courtyard with a decorative fountain surrounded by lush greenery and flowers.

  • Dining

    A welcoming dining space with elegantly set tables and comfortable seating.

  • Landscaping

    A tranquil garden scene featuring a beautiful fountain surrounded by vibrant flowers.

  • Seating Area

    A welcoming lobby space featuring cozy seating and a reception area.

  • Lobby

    A beautifully decorated lobby featuring a Christmas tree and festive decor, creating a warm and inviting atmosphere.

  • Healthcare

    A view of the interior of a medical rehabilitation facility, showcasing a spacious walking area and healthcare equipment.

  • Swimming Pool

    A serene indoor swimming pool offering a tranquil space for relaxation and exercise.

Vasona Creek Healthcare Center

16412 Los Gatos Boulevard, Los Gatos, CA 95032

For more information about senior living options: (844) 490-3973

4.2 from 100 reviews
5 stars
79
4 stars
0
3 stars
1
2 stars
0
1 stars
20

Skilled Nursing Facility

Overall Review of Vasona Creek Healthcare Center

Pros

  • pro The therapists were fantastic, working with him patiently and organizing his recovery plan to help him regain his strength and confidence.
  • pro The nursing staff was truly wonderful - kind and attentive, making sure he was comfortable and well-cared for throughout his stay.
  • pro The facility was clean and welcoming, which made a big difference.
  • pro The CNAs were all attentive and available when needed.
  • pro The staff here are so kind and attentive, treating residents like family.
  • pro The level of service here is phenomenal; every member of staff genuinely cares about the people living here.
  • pro The rehab care was outstanding.
  • pro Amazing Health Center with friendly staff.
  • pro They really made a positive impact on my dad's recovery.

Cons

  • pro The staff were described as running around like zombies, with every face looking angry and tired.
  • pro There was no clear nurse-to-patient ratio, and answers were not provided.
  • pro Guests were forced to wear masks, but some staff members were seen without masks.
  • pro The patient reportedly received only one rehab session per day, which was unsatisfactory.
  • pro Belongings were mishandled, lost, and returned damaged; the name on the bag was misspelled.
  • pro A complaint to the California Department of Public Health indicated violations were punished only by star rating, not fines.
  • pro The staff were accused of ignoring phone calls and lacking urgency, failing to respond to patient cries.
  • pro The facility allegedly smelled like feces and was not clean.
  • pro It was claimed the facility is for-profit and would not call an ambulance when needed.
  • pro The place was described as outdated, chaotic, disorganized, and understaffed.
  • pro Nursing staff were described as not caring about patients, with statements like "Nurses do not care at ALL about the patients."
  • pro The environment was described as gross and unsanitary, likely making patients sicker.
  • pro Call buttons were ignored for hours, with help arriving only after loud pleas.

Review

A family grappling with the death of a loved one returns to the harsh reality of long-term care after a hospital transfer. In this account, Covid complications and a rapid decline followed a stay at a facility that the writer says failed to protect and properly care for an elderly father. He contracted the virus while in the facility, and was sent to Good Samaritan Hospital with fluid in his lungs. He died five days after the admission to the hospital. The author says the loss left the family searching not just for answers about the medical cause of death, but for accountability about the quality of care and the handling of personal belongings and communications during the stay. The opening recollection sets a somber tone: a child, watching a parent deteriorate, and the sense that the place meant to keep him safe did not.

The narrative then shifts to a string of deeply troubling day-to-day experiences that the writer's family believes characterized the facility's operation. Descriptions include staff moving around as if exhausted or overwhelmed, with visible anger or fatigue painted on their faces. The family observed that visitors were required to wear masks, yet some staff appeared to disregard that rule. Rehab sessions were described as sparse - "one session of rehab per day" was all the father could recall - which left him wanting more help in his recovery. Hygiene and maintenance concerns also emerged: a TV remote that didn't work for a full week because of a missing battery, and a sense that basic maintenance tasks were deferred rather than promptly addressed. The author recounts telling staff about problems only to be told they would "pass it along," with little to no follow-up. The father's new roommate, who reportedly died a few days after being placed together, and the family's reluctance to move him elsewhere, added a grim layer to the experience. Personal belongings, including Christmas gifts and a missing shoe, were mishandled in the process of returning items after the death, culminating in belongings being found in a plastic bag with the name misspelled and boxed in a way that the family found disrespectful. The losses extended beyond material items to a sense that these possessions carried memories, and the last Christmas card their father received was all that remained when the gifts never reappeared.

When the family sought redress through state channels, they describe a frustrating interaction with the California Department of Public Health. They pursued violations related to Covid policy and property management, yet felt the penalties were inadequate and did not meaningfully address the medical treatment concerns. The investigator reportedly suggested that a more detailed medical investigation would be required, which was beyond the scope of what could be accomplished. The overall impression left by these experiences is one of disconnect - between complaints and tangible consequences, between what families expect in terms of urgent communication and what they actually receive, and between the care promised by the facility and the care delivered on the ground. The emotional impact of not reclaiming the personal belongings that once brought the father joy only compounded the sense of a system failing its most vulnerable patients.

Meanwhile, the collection of reviews also includes contrasting reports from a different facility, Vasona Creek, where the tone is overwhelmingly positive. Several reviewers describe an "amazing" health center with friendly, attentive staff, and they name specific individuals by name - Mark, Omar, Carlos, and Ellie - who helped make the experience "prime." The therapists receive high praise for their patience and the way they organized recovery plans after a stroke, and the nursing staff is described as kind, attentive, and focused on comfort. Cleanliness and a welcoming atmosphere are repeatedly highlighted, and multiple reviewers say they would highly recommend Vasona Creek for rehabilitation services. This cluster of praise underscores how a facility's culture, staffing, and responsiveness can create radically different experiences of care from one place to another.

There are also testaments to negative experiences at another facility, which emphasize delayed or neglected assistance, poor communication, and perceptions of neglect. One reviewer describes grandparents or loved ones waiting hours for help and for basic needs like showers, with calls repeatedly going unanswered despite assurances of action. Pain management is cited as being late, and the overall environment is described as unsanitary and chaotic. The repeated refrain is that staff may say they will attend to requests, but the follow-through never arrives, leaving families to feel that the dignity and safety of their loved ones are not being prioritized. The juxtaposition with the more positive accounts at Vasona Creek serves to highlight how variable care can be, depending on staffing levels, accountability, and day-to-day management.

Taken together, the collection of narratives presents a nuanced, painful portrait of elder care: some facilities struggle with staffing shortages, communication gaps, and administrative missteps that can leave families feeling unheard and patients under-served. Others, like Vasona Creek in these reports, appear to deliver compassionate, organized, and patient-centered care that families can trust and recommend. The contrast is stark and instructive. It underscores that while some facilities may genuinely strive to provide excellent rehabilitation and daily care, others fall short in ways that profoundly affect patients and the people who love them. The author's experience of loss is inseparable from the frustration about what went wrong, but it also invites a broader reflection on how systems, oversight, and compassionate care can align to safeguard the dignity and well-being of vulnerable individuals.

Ultimately, the reviews echo a common plea: prioritize clear communication, timely responses, proper staffing, and respectful treatment of both patients and their families. They also remind readers that while there are facilities that are lights in the fog - where caregivers bring warmth, competence, and reliability - there are others where the absence of these qualities can leave families feeling neglected and disillusioned. For anyone considering care for a loved one, the message is clear: research has real consequences in moments of crisis, and the difference between a good day and a bad day for a patient can hinge on the attentiveness of the staff, the organization of the facility, and the willingness of administration to listen and respond.

Features

Housing

  • 148 resident community capacity 148 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Jose International (9 miles away) San Jose International (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Vasona Creek Healthcare Center in Los Gatos, CA is a premier assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents.

The community provides a luxurious and comfortable living environment, with fully furnished apartments that include private bathrooms and kitchenettes. Residents can enjoy their favorite TV shows or movies with cable or satellite TV in their own rooms. Wi-Fi/high-speed internet is also available throughout the community, allowing residents to stay connected with loved ones.

Vasona Creek Healthcare Center prioritizes the well-being and convenience of its residents by providing various on-site amenities. A beauty salon is available for residents who want to pamper themselves and maintain their grooming needs. The fitness room allows for physical exercise and promotes an active lifestyle among residents. The gaming room offers recreational activities for socializing and entertainment purposes.

For dining options, the community features restaurant-style dining where residents can enjoy delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure that every resident's nutritional needs are met.

The care services at Vasona Creek Healthcare Center promote independence while providing assistance as needed. Staff members are available 24/7 to respond to any concerns or emergencies through the 24-hour call system and supervision. Assistance with activities of daily living such as bathing, dressing, and transfers is provided to ensure residents' comfort and safety. Medication management is also offered to ensure proper administration of medications.

To enhance mental wellness, the community offers a mental wellness program that focuses on emotional support and cognitive stimulation. Planned daily activities provide opportunities for engagement and socialization with fellow residents. Fitness programs encourage physical activity and overall well-being.

Vasona Creek Healthcare Center is conveniently located near various amenities in the surrounding area. With cafes, parks, pharmacies, physicians, restaurants, places of worship, and theaters nearby, residents have easy access to additional services and entertainment options.

Overall, Vasona Creek Healthcare Center provides a comfortable and supportive environment where residents can live independently while receiving personalized care and enjoying a vibrant community life.

Nearby Places of Interest

This part of Los Gatos offers a convenient and diverse range of amenities for senior living. With multiple pharmacies within close proximity, easy access to healthcare services is readily available. Places of worship such as the Presbyterian Church and Santa Teresa Catholic Church cater to spiritual needs. The numerous parks nearby, including Los Gatos Creek Trail at Vasona Park, provide opportunities for outdoor recreation and relaxation. Several cafes and restaurants, such as Manresa Bread and Teleferic Barcelona, offer a variety of dining options. Additionally, nearby physicians' offices like Palo Alto Medical Foundation ensure quality medical care is easily accessible. For entertainment, Pruneyard Cinemas are just a short drive away. In case of emergencies, hospitals like Valley Health Center Bascom and O'Connor Hospital are located within reasonable distance. Overall, this area provides a well-rounded community for seniors seeking convenience and comfort in their daily lives.

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (0.9 miles)
  • Safeway Pharmacy (2 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (2.8 miles)
  • CVS Pharmacy (3.3 miles)
  • Walgreens (3.5 miles)

Places of Worship

  • Presbyterian Church of Los Gatos (0.4 miles)
  • Santa Teresa Catholic Church (6.5 miles)

Parks

  • Los Gatos Creek Trail At Vasona Park (0.6 miles)
  • Houge Park (2.2 miles)
  • Belgatos Park (2.5 miles)
  • Lone Hill Park (3.1 miles)
  • Jeffrey Fontana Park (4.7 miles)
  • Guadalupe Oak Grove Park (5 miles)
  • Almaden Lake Park (5.1 miles)

Cafes

  • Manresa Bread (0.9 miles)
  • Starbucks (3 miles)
  • Starbucks (3.5 miles)
  • Boba Pub (3.8 miles)
  • Starbucks (3.9 miles)
  • Starbucks (4.3 miles)
  • Philz Coffee (4.4 miles)

Restaurants

  • Teleferic Barcelona (1 miles)
  • Netflix (2 miles)
  • Orchard City Kitchen (4.3 miles)
  • Pacific Catch (4.5 miles)
  • Chick-Fil-A (5 miles)
  • Red Lobster (5.1 miles)
  • BJ's Restaurant & Brewhouse (5.8 miles)

Physicians

  • Palo Alto Medical Foundation (1.1 miles)
  • Imig, Mary Dr - Mary L Imig, MD - Los Olivos Women's Medical Group (1.4 miles)
  • Ramblc Pediatric Group (1.7 miles)
  • California Skin Institute (1.8 miles)
  • Comprehensive Pain Management Center (2.5 miles)
  • Obstetrix Medical Group (4.7 miles)
  • Ear Associates & Rehabilitation Services (5 miles)

Theaters

  • Pruneyard Cinemas (4.4 miles)

Hospitals

  • Valley Health Center Bascom (6.1 miles)
  • O'Connor Hospital (6.9 miles)

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