ProHealth HomeCare

Pros

• The home health team was great about communicating and addressing families' needs.
• ProHealth has been amazing to the community; residents love them.
• They provide coverage throughout Northern California and the Central Valley.
• The staff are friendly and well-trained.
• Abha, the physical therapist, is excellent.
• Yvonne goes above and beyond to ensure her clients receive quality care.
• They are very professional and care for clients with patience.
• The caregivers are wonderful and truly inspirational and motivating factors in rehabilitation.
• Janet the nurse is incredibly experienced, intelligent, kind, and knowledgeable.
• Douglas the occupational therapist brings a wealth of knowledge and expertise.
• Julien the physical therapist is competent, experienced, excellent, and thorough.
• ProHealth has exceeded all expectations with professional, responsive, and caring home care services.

Cons

• Mike and Dominic are described as very unprofessional and unresponsive, with calls not being returned.
• The reviewer felt that paying $65 for fingerprinting was money wasted.
• The reviewer described a horrific hospice experience, stating morphine was not provided to their dying parent.
• Caregiving was not assigned promptly and arrived over a day late, with staff lacking knowledge on care.
• The reviewer urged others to go somewhere else, indicating strong dissatisfaction.

Review

Across a breadth of experiences, ProHealth stands out as a comprehensive partner for home care, home health, and hospice services. Families repeatedly describe a seamless process from the first contact through ongoing care, with a steady emphasis on communication, compassion, and professional expertise. Review after review emphasizes that ProHealth's team works hard to tailor services to individual needs, whether a short-term post-hospital recovery, ongoing home care, or end-of-life support, and that their geographic footprint covers Northern California and the Central Valley, making reliable support accessible when and where it's needed most.

A common thread in the testimonials is the quality of the staff and how they show up for clients and families. Many reviewers highlight the professionalism and warmth of caregivers, noting that caregivers arrive on time and stay focused on patients' safety and comfort. Abha, the physical therapist, is repeatedly singled out as excellent - warm, calm, patient, and highly effective in helping loved ones regain mobility and confidence. Other professionals receive similar praise: Janet the nurse for her experience and kindness, Douglas the occupational therapist for his wealth of knowledge, and Julien the physical therapist for his competence, thoroughness, and safety-focused approach. The sentiment is clear: the clinical team is capable, engaged, and deeply invested in helping clients recover and thrive at home.

People also speak highly of the point people who coordinate and communicate care. Yvonne emerges as a consistently positive presence - described as a great contact who makes work easy, provides timely follow-up, and communicates with families and patients in a way that reduces anxiety during challenging times. Reviewers recount that Yvonne and her colleagues can mobilize support quickly, even on weekends, which makes a meaningful difference for families facing urgent needs. The tone toward the office team - including Mike, who is noted for his responsiveness in some reviews - is generally one of appreciation for professionals who are attentive, adaptable, and solution-focused. There are a few isolated critiques about communication delays, but they are far outnumbered by the many testimonials praising accessibility and responsiveness.

The breadth of services available under the ProHealth umbrella is another recurring source of assurance. Reviewers describe comprehensive care that includes home health (nursing, physical therapy, occupational therapy, speech therapy) and hospice services, with care plans that address both medical and practical needs. One reviewer emphasizes the seamless coordination of extended hospice services at home, underscoring the relief this provides families during stressful periods. The network's ability to help with insurance processes, including long-term care reimbursement, is also highlighted as a valuable and reassuring facet of working with ProHealth, saving families time and reducing frustration during a difficult time.

Experiences with care in the home often blend praise with honest, human realities. While the overwhelming majority of comments celebrate compassionate, capable, and responsive care, there are a few critical experiences noted. One reviewer recalls a negative encounter with two staff members and a concern about timely medication administration, expressing that the experience was horrific and urging others to consider alternatives. Another account describes delays and a lack of proper oversight in hospice during a particularly challenging period. These perspectives underscore that, as with any service that touches end-of-life care and complex medical needs, outcomes can vary, and families may encounter moments that are difficult or unsatisfactory. Yet even in those instances, some reviewers acknowledge that the overall care provided - such as competent hospice services and dedicated nurses or aides - made a meaningful difference for their loved ones.

Beyond individual episodes, several reviews share deeply positive, lasting impressions of ProHealth's impact. A number of families credit ProHealth with helping loved ones recover function after major surgeries, returning them toward independence and improved quality of life. The company is frequently described as a trusted partner for long-term planning and daily caregiving, with one reviewer noting they have stayed with ProHealth since 2018 because of the outstanding staff and the consistent level of care. Several families speak to the sense of relief and confidence they felt knowing a "dream team" was in place - the nurses, therapists, and aides who consistently went above and beyond to support both patients and families.

Overall, the collection of experiences paints a portrait of ProHealth as a robust and compassionate home care network. Clients and advocates alike describe a organization that delivers hands-on clinical expertise, attentive coordination, and a human-centered approach to care. The geographic reach across Northern California and the Central Valley allows families to rely on a trusted partner across different stages of care - from routine home health services to specialized hospice support - while the emphasis on communication, warmth, and practical assistance helps families navigate challenging times with greater ease. For many, ProHealth is more than a service provider; it is a dependable ally in preserving dignity, comfort, and connection at home.

This part of Santa Clara, California, offers a diverse range of amenities and services that cater to the needs of seniors. There are several pharmacies in close proximity for easy access to medications, as well as cafes and restaurants for socializing and dining out. The area also boasts a variety of parks, providing opportunities for outdoor activities and relaxation. For medical care, there are multiple physicians' offices and hospitals nearby. Additionally, transportation options such as bus stations and airports make it convenient for seniors to travel within and outside the city. Places of worship are also available for spiritual fulfillment. Overall, this neighborhood offers a well-rounded community for seniors looking to settle down in a vibrant and accessible location.

Pharmacies

• Safeway Pharmacy (0.5 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)
• Walgreens (4.2 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2 miles)
• Starbucks (4.6 miles)
• Roy's Station Coffee & Tea (4.7 miles)
• Starbucks (4.8 miles)
• Sunright Tea Studio (4.9 miles)
• Apple Park Café (5.7 miles)

Restaurants

• In-N-Out Burger (2 miles)
• In-N-Out Burger (2.3 miles)
• Faultline Brewing Company (2.6 miles)
• McDonald's (2.8 miles)
• Dave & Buster's (3 miles)
• Pho Kim Long (3.4 miles)
• Chick-Fil-A (3.4 miles)

Theaters

• AMC Mercado 20 (2.1 miles)
• Century 20 Great Mall and XD (3 miles)
• AMC DINE-IN Sunnyvale 12 & IMAX (4.9 miles)

Physicians

• Abbott Vascular (2.3 miles)
• Vaughn, Sarah Spring Fertility Management (2.6 miles)
• Palo Alto Medical Foundation (3.7 miles)
• VHC Sunnyvale Clinic (4.8 miles)
• Santa Clara Valley Health & Hospital System (4.8 miles)
• Shen Medicine Pediatrics and Associates (5.4 miles)
• San Jose Medical Center (5.7 miles)

Transportation

• Terminal A (2.4 miles)
• The Club at SJC (2.5 miles)
• Norman Y. Mineta San Jose International Airport (SJC) (2.6 miles)
• Milpitas BART Station (3.2 miles)
• Santa Clara Transit Center (3.4 miles)
• Santa Clara Caltrain Station (3.4 miles)
• Sunnyvale Caltrain Station (4.8 miles)

Parks

• Reed Street Dog Park (2.9 miles)
• Machado Park (3.6 miles)
• Seven Seas Park (3.7 miles)
• Townsend Park (3.9 miles)
• Ponderosa Park (4.1 miles)
• Central Park (4.3 miles)
• Murphy Park (4.3 miles)

Hospitals

• Carbon Health (4.4 miles)
• O'Connor Hospital (5.1 miles)
• Valley Health Center Bascom (6.1 miles)

Places of Worship

• Calvary United Methodist Church (4.7 miles)