24 Hour Home Care - Santa Clara

Pros

• The caregivers at 24 Hour Care are energetic, friendly, and communicate well with families to understand the needs of their loved ones.
• Clients appreciate the positive, kind, and trustworthy nature of their professional assistants, highlighting their excellent cooking and cleaning skills.
• Many recommend 24 Hr Home Care for providing top-rate assistance and excellent customer service.
• Clients express satisfaction with timely appointments and the attentiveness of caregivers to their loved ones' needs.
• The agency is recognized for its dependable staff who go above and beyond to meet clients’ expectations.
• Families have found the administrative support to be responsive and helpful in arranging care remotely.
• Overall experiences with 24 Hr Home Care are favorable, with many expressing gratitude for the care provided to their family members.

Cons

• The agency does not keep track of which caregivers show up, causing frustration for the client who has to constantly call for updates without follow-through from management.
• There were issues with communication between caregivers, leading to a lack of continuity in care and failure to follow instructions left by the family.
• Despite requests for caregivers who spoke English, this was frequently ignored, creating difficulties for the elderly client who is hard-of-hearing.
• Some caregivers lacked training and common sense, resulting in multiple problems during care.
• Scheduling changes made by the agency were not conducive to the client's needs, particularly regarding meal times.
• There were delays and frustrations in setting up direct pay with long-term care insurance, causing inconvenience for the client.
• A representative sent different caregivers each time during short-term service, which led to inconsistencies in care and unmet expectations.
• The billing and scheduling process through the office caused significant frustration and delays, such as not receiving an itemized statement after two months of request.
• The user experienced disappointment with holidays causing issues even when scheduled weeks in advance due to caregiver availability.
• Overall dissatisfaction was expressed about the quality of some caregivers compared to others within the same agency.

Review

Review Summary of 24 Hr Home Care: A Blend of Praise and Pain Points

In recent reviews, 24 Hr Home Care has garnered a mix of accolades and criticisms, painting a nuanced picture of the service they provide. Many clients expressed gratitude for the energetic and friendly caregivers who seem genuinely passionate about their work. The communication style employed by these caregivers has been praised, particularly in how they engage with families to better understand the needs of those receiving care. One reviewer articulated a sense of relief, likening their experience to hitting the "jackpot" when it comes to finding suitable support for a loved one.

However, despite this positive feedback on caregiver interactions, several clients highlighted persistent issues with the agency's administrative processes, especially regarding billing and scheduling. One reviewer mentioned difficulties in setting up direct payments for long-term care services, while another expressed frustration over unfulfilled requests for itemized statements—a concern echoed by others who experienced communication gaps with the office staff. Coordination between various departments seemed lacking as well; one client pointed out that due to dealing with too many individuals within the company, receiving consistent information became problematic.

When it came to actual caregiving services at home, most reviewers described their experiences positively. Families reported that caregivers were not only skilled in providing personal assistance but also excelled in light housekeeping tasks such as cooking and cleaning. In instances where caregivers assisted with physical therapy or transportation—particularly helpful for elderly clients—families felt reassured knowing that their loved ones were in capable hands. One review emphasized how the caretaker fostered engaging activities such as games and storytelling with an elderly man, which showcased not just professionalism but genuine rapport between caregiver and client.

Nonetheless, some reviewers expressed dissatisfaction over inconsistency in caregiver assignments during temporary arrangements. Clients reported feeling uneasy when faced with different caregivers each time they requested assistance—a situation that could potentially cause discomfort to those requiring stability and familiarity in their care routines. While some families found the service satisfactory overall during short-term engagements like vacations away from home, they acknowledged that if opting for long-term support, ongoing concerns related to staffing would need to be addressed.

The experiences shared variously touch upon responsiveness from customer service representatives; many noted ease of access through quick phone responses or email communications. This aspect was appreciated by those managing arrangements remotely as it simplified coordination efforts significantly. However, even among supportive administrative practices were complaints about lackluster follow-through after initial contacts; multiple reviewers lamented having to repeatedly chase resolutions amid unresolved concerns.

In summation, while 24 Hr Home Care has received commendations for its dedicated team of caregivers who provide exceptional personal support to families needing assistance at home or during transitions into senior living facilities, there remain critical areas requiring attention from management—communication consistency across departments being chief among them. For potential clients weighing options based on current reviews: it’s clear there are exceptional caregivers ready to offer quality service but challenges surrounding office administration merit consideration before making final decisions on long-term partnership with this agency.

This neighborhood in Santa Clara, California offers a wide range of amenities and services within close proximity, making it a convenient and vibrant area for senior living. With several theaters, restaurants, cafes, pharmacies, and physicians nearby, residents have easy access to entertainment options, dining choices, healthcare facilities, and prescription medication services. Additionally, the neighborhood boasts several parks where seniors can enjoy outdoor activities such as walking or picnicking. For transportation needs, there are train stations and airports in the vicinity for easy travel. Hospitals and places of worship are also within a short distance for medical care and spiritual support. Overall, this part of Santa Clara provides a well-rounded environment for seniors looking for a comfortable and accessible community to call home.

Theaters

• AMC Mercado 20 (1.2 miles)
• AMC DINE-IN Sunnyvale 12 & IMAX (3.7 miles)
• Century 20 Great Mall and XD (4.3 miles)

Restaurants

• In-N-Out Burger (1.3 miles)
• Faultline Brewing Company (1.6 miles)
• McDonald's (1.8 miles)
• In-N-Out Burger (3.3 miles)
• Chick-Fil-A (3.9 miles)
• McDonald's (4.1 miles)
• In-N-Out Burger (4.1 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (1.8 miles)
• Sunright Tea Studio (4.1 miles)
• 7 Leaves Cafe (5.2 miles)
• Apple Park Café (5.3 miles)
• Starbucks (5.7 miles)
• Starbucks (5.8 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Safeway Pharmacy (1.8 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.8 miles)
• Walgreens (3.8 miles)
• Walgreens (3.9 miles)

Physicians

• Abbott Vascular (1.4 miles)
• Vaughn, Sarah Spring Fertility Management (1.7 miles)
• Palo Alto Medical Foundation (3.8 miles)
• VHC Sunnyvale Clinic (3.8 miles)
• Santa Clara Valley Health & Hospital System (3.9 miles)
• Silicon Valley Eye Physicians (5.8 miles)
• Shen Medicine Pediatrics and Associates (5.9 miles)

Parks

• Seven Seas Park (2.2 miles)
• Machado Park (3.3 miles)
• Ponderosa Park (3.4 miles)
• Reed Street Dog Park (3.7 miles)
• Earl J Carmichael Park (4.2 miles)
• Central Park (4.4 miles)
• Evandale Park (4.7 miles)

Transportation

• Sunnyvale Caltrain Station (3.5 miles)
• Terminal A (3.6 miles)
• The Club at SJC (3.7 miles)
• Norman Y. Mineta San Jose International Airport (SJC) (3.8 miles)
• Santa Clara Transit Center (4.3 miles)
• Santa Clara Caltrain Station (4.3 miles)
• Milpitas BART Station (4.7 miles)

Hospitals

• Surgery Center Mountain View (5.3 miles)
• O'Connor Hospital (5.8 miles)
• Carbon Health (5.9 miles)
• El Camino Hospital (6.2 miles)

Places of Worship

• Calvary United Methodist Church (5.7 miles)