Visiting Angels

Pros

• Leanne is described as fantastic, hardworking, and loving, with the ability to assist with the service dog, cooking, and companionship.
• Drakzin is described as very hands-on during the interview process and instrumental in making the transition easier for the family.
• Guyto is portrayed as one of the most compassionate and dedicated caregivers, handling bathing, dressing, mobility, housekeeping, meals, and respectful care.
• The J&M team is praised as professional, kind, well-trained, and consistently supportive, with office staff accessible and responsive.
• Olga and Anna are described as especially caring and attentive.
• Aaron and his team are described as exceptional, with a warm, compassionate presence and gratitude from families.
• Brenda is described as professional, compassionate, and incredibly patient, a lifeline for the family.
• Carla is described as knowledgeable and caring, and Addy is described as a true blessing with genuine dedication.
• Becky is described as prompt, courteous, conscientious, and professional, exceeding expectations.

Review

After a bad experience with another home health agency, our family found relief and real peace of mind with J&M Homecare Services. The care and dedication we've encountered have made a remarkable difference in daily life and in the way we approach caregiving at home. One especially shining example is Leanne, who has become an indispensable part of our daily routine. I am deeply grateful for her - she is hardworking, loving, and patient with my service dog, and she goes above and beyond with tasks like brushing, cooking, and keeping me company. Her ability to help organize, tidy, and even assist with packing ahead of upcoming changes makes it clear she isn't just a caregiver but a trusted partner in managing my disability. Her presence is a constant source of support, and I'm hopeful she can stay with me long term.

The transition from 24/7 RN coverage to 24/7 caregivers has been smoother thanks to J&M's hands-on approach. Drakzin, the North Bay Regional Director, has been particularly involved during the interview and transition process, making it easier for our family to navigate the changes. His direct involvement and thoughtful guidance helped us feel confident in the shift, easing anxiety and ensuring we connected with caregivers who could meet our needs with the same level of care and attention we expected.

For one member of our family who is 73 years old, paralyzed from the chest down and bedridden most of the day, the impact of J&M's caregivers has been profound. Guyto emerged as a caregiver who combines genuine compassion with practical, daily support. He bathes and dresses, takes mobility trips around town in a wheelchair, sweeps, vacuums, and mops, disinfects door knobs and bed railings, and still finds time to prepare meals. He is consistently respectful, humble, and attentive, and he has become a blessing for our household. The care he provides is so thorough and heartfelt that we feel truly blessed to have J&M as our partners in care.

Accessibility and reliability have also stood out in our experience. The team at J&M is reachable at any time, and their staff are consistently kind and well trained. This level of availability and professionalism is a relief when you're navigating the uncertainties that come with caregiving, especially as health needs change. It is reassuring to know that help is just a call away, and that the people who answer are genuinely dedicated to supporting families and their loved ones.

Longer-term relationships with the agency have reinforced our trust. I've been with J&M Homecare for over two years and continue to appreciate the positive energy and consistency I receive from Marlene and Katrina, who arrange and secure reliable shifts. Their dedication to matching caregivers with the right shifts and needs reflects a level of care that goes beyond routine scheduling. The sense that we're treated as valued clients who deserve continuity and quality care is evident in every interaction, and I highly recommend the company based on these strong relationships.

The broader team at J&M deserves recognition as well. One review speaks to the moment of relief that comes from knowing care is in capable hands, whether it's a mother who has needed 24/7 support or a relative who requires constant vigilance. The care service managers - Kim, Carla, and others - are described as attentive, organized, and deeply committed to the well-being of their clients. From the initial assessment to ongoing care, the process is handled with professionalism and compassion, leaving families with gratitude and peace of mind. The family's gratitude is often expressed in heartfelt thanks and prayers for the people who make a difference in their daily lives.

Another standout caregiver, Brenda, is described as professional, compassionate, and incredibly patient. She has become a lifeline for a father dealing with early dementia after his wife's passing, giving his family not only practical care but emotional support and stability. The office staff's responsiveness and willingness to go above and beyond are repeatedly praised, underscoring an organizational culture that values genuine care and supportive service. Even in the most challenging moments, the team's dedication shines through, reinforcing why families place their trust in J&M.

Caregivers like Becky, who is recognized as prompt, courteous, conscientious, and professional, exemplify the standard of service that families rely on. The consistency of high-quality care across different staff members - whether it's following medical procedures with professional precision or providing warm, personal companionship - speaks to a company culture that prioritizes both competence and humanity. Across the board, clients note that J&M is a wonderful and caring agency, easy to work with, and consistently supportive of families and their loved ones.

In many stories, the owners themselves - Frank and Kelly Miller - are cited as deeply involved and genuinely caring. They are described as attentive and committed to the people they serve, guiding the organization with a hands-on approach that translates into meaningful, life-enhancing care. Addy's devotion to her grandmother is highlighted as a powerful example of the heart behind J&M's work: professionalism and dedication that come from a place of love and compassion. When Addy is on the case, families feel reassured that their loved ones are receiving care they can trust.

All of these experiences come together to paint a picture of J&M Homecare Services as a reliable, compassionate, and professional provider that families can lean on in times of health transitions, mobility challenges, and aging in place. From the smallest daily tasks to the most significant health concerns, the agency's caregivers and staff are repeatedly described as dedicated, patient, and genuinely caring. The shared sentiment across these stories is clear: J&M Homecare Services is valued not just for the services it provides, but for the human connections it fosters, the peace of mind it offers, and the way it treats families with respect, kindness, and unwavering support.

This part of San Rafael, California offers a convenient and well-equipped environment for senior living. With a variety of cafes, restaurants, pharmacies, and medical facilities in close proximity, residents have easy access to essential services and amenities. The presence of reputable physicians and hospitals such as Kaiser Permanente, One Medical, Marin General Hospital, and Novato Community Hospital ensures that seniors receive quality healthcare. Additionally, the area is surrounded by beautiful parks like Lagoon Park, Sun Valley Park, and China Camp State Park where residents can enjoy outdoor activities and nature walks. The nearby Smart Train station provides convenient transportation options for those looking to explore other parts of the city or beyond. Overall, this neighborhood offers a comfortable and supportive setting for seniors to enjoy their retirement years.

Cafes

• Red Whale Coffee (0.3 miles)
• M.H.Bread and Butter (3.3 miles)
• Starbucks (3.3 miles)
• Split Rock Tap & Wheel (3.4 miles)
• Fairfax Coffee Roastery (3.4 miles)
• Rustic Bakery (4.9 miles)
• Equator Coffees & Teas (5.6 miles)

Physicians

• Gayre, Gregg Kaiser Permanente San Rafael Park Medical Offices (0.5 miles)
• Kaiser Permanente (0.5 miles)
• One Medical (0.5 miles)
• Edwin Munich, MD (0.6 miles)
• Eye Institute of Marin (0.7 miles)
• Rita A. Vileisis, MD (0.7 miles)
• San Francisco Audiology (0.7 miles)

Pharmacies

• Walgreens (0.6 miles)
• Rite Aid (0.7 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (3 miles)
• Rite Aid (3.3 miles)

Restaurants

• BJ's Restaurant & Brewhouse (0.7 miles)
• Wild Fox Mesquite Fired Kitchen (2.6 miles)
• Miracle Mile Cafe (2.7 miles)
• Pond Farm Brewing Company (2.8 miles)
• Sol Food Puerto Rican Cuisine (3 miles)
• Insalata's Restaurant (3.1 miles)
• McDonald's (3.3 miles)

Theaters

• Century Theaters (0.9 miles)
• Century Larkspur (4.8 miles)

Parks

• Lagoon Park (1.1 miles)
• Sun Valley Park (2.2 miles)
• China Camp State Park (2.5 miles)
• Victor Jones Park (3.5 miles)
• Lucas Valley Park (3.5 miles)
• Peri Park (3.5 miles)
• Doc Edgar Park (3.8 miles)

Places of Worship

• Valley Baptist Church (1.5 miles)

Transportation

• Smart Train Station Hamilton (3 miles)

Hospitals

• Tamalpais Shambhala Meditation Group (3.1 miles)
• Caremeridian (3.4 miles)
• Marin General Hospital (4.6 miles)
• Novato Community Hospital (6 miles)
• Chaplain's Office: Novato Community Hospital: Sutter Health Affiliate (6 miles)