Andre Alexis Guest Home

Pros

• The case worker/social worker initially had faith that the placement would be a good fit for the friend.
• The staff demonstrated a willingness to assist by providing transportation for medical appointments, even if unexpected charges arose.
• There may have been an opportunity for better communication regarding policies and events prior to moving in, highlighting the importance of informed decisions.

Cons

• The facility is described as horrible and not worth recommending.
• Staff neglect caused a resident to be forgotten in a corner of the common room.
• Residents are locked in their rooms, likening the situation to being prisoners.
• The food provided is so poor that residents are forced to spit it out and refuse to eat.
• Unexpected charges for transportation to medical appointments were imposed without prior disclosure.
• Serious events related to care were not communicated before the resident moved in, leading to mistrust in the home's management and values.

Review

The challenges and disappointments faced by families seeking proper care for their loved ones in assisted living facilities have been documented through numerous accounts, including a particularly distressing review of one such establishment. The experience shared by the reviewer begins with a sense of optimism and hope, as they placed their trust in a recommendation from a case worker or social worker. This faith, however, quickly gave way to disillusionment and heartbreak as they witnessed the systemic failings of the facility purportedly designed to support individuals in need of assistance.

Upon arrival at the facility, it became starkly evident that conditions fell far below acceptable standards. The staff's treatment of residents raised serious concerns about both their training and commitment to delivering quality care. The review describes an alarming incident where the reviewer’s friend was relegated to a wheelchair and left neglected in a corner of the common room. This neglect exemplified a broader issue within the facility’s culture—one that appeared indifferent to individual needs and well-being. There were instances where residents, including their friend, felt more like prisoners than recipients of compassionate care; being locked in rooms without access to the outside world drew parallels between this institutional reality and incarceration.

The quality of food provided further exacerbated the distressing situation at this facility. The reviewer noted that their friend found the meals unpalatable to such an extent that she had no choice but to refuse eating altogether, opting instead for hunger over consumption of the awful offerings presented. Such dietary negligence is concerning not only from a health perspective but also reflects a deeper disregard for resident dignity and choice—a fundamental right available even within assisted living contexts.

Moreover, financial transparency seemed lacking in essential aspects related to transportation for medical appointments—an oversight that added another layer of frustration for families already grappling with heart-wrenching decisions regarding care placement. It was revealed post-factum that charges would be levied for trips taken by staff members to transport residents, something that had not been disclosed prior to moving into the home. This lack of communication further eroded trust and raised ethical questions about how such facilities operate regarding financial responsibilities tied to care services.

Compounding these grievances were revelations about undisclosed past events related to resident safety and care quality that emerged only after settling into the facility. These omissions are critical as they impede informed decision-making; had such information been disclosed upfront, it’s clear from the reviewer's sentiments that they would have pursued alternative options entirely rather than subject their loved one to what can only be described as mistreatment.

Ultimately, this painful account brings into sharp relief significant concerns about integrity within caregiving organizations, especially with regard to ownership values towards resident welfare. It serves as an urgent reminder for greater scrutiny when selecting assisted living options—underscoring the need for transparency and compassion throughout all levels of staff engagement with residents. Families navigating these difficult choices deserve facilities committed not just to housing individuals but genuinely invested in enhancing their quality of life through attentive care and respect. Moving forward, we hope lessons will be learned from this unfortunate experience so that other families might avoid similar pitfalls while seeking appropriate assistance for those they love most dearly.

Located in San Leandro, California, this neighborhood offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable living experience. With multiple hospitals and pharmacies within close proximity, residents can easily access healthcare services and medication. Transportation options such as Oakland International Airport, BART stations, and bus stops provide easy travel opportunities. Nearby restaurants offer a range of dining choices, while places of worship allow for spiritual fulfillment. Parks and cafes offer spaces for recreation and socializing, while physicians' offices ensure access to medical care. Overall, this part of San Leandro provides a well-rounded environment for seniors seeking a supportive community with essential resources readily available.

Hospitals

• Kaiser Permanente San Leandro Labor & Delivery (1.1 miles)
• Kaiser Permanente Post-Acute Care Center (4.2 miles)
• Eden Medical Center (4.9 miles)
• Highland Hospital (6.2 miles)
• Kaiser OB-GYN (8.4 miles)
• Sutter Alta Bates Summit Medical Center: Summit Camps (8.4 miles)
• Kaiser Permanente Oakland Medical Center (8.5 miles)

Pharmacies

• Kaiser Permanente Pharmacy (1.1 miles)
• Rite Aid (2 miles)
• Walgreens (3.1 miles)
• Walgreens (4.6 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (5.2 miles)

Transportation

• JSX (1.7 miles)
• Southwest Airlines Ticket Counter (2.2 miles)
• Terminal 2 (2.2 miles)
• Oakland International Airport (OAK) (2.2 miles)
• Escape Lounge (2.4 miles)
• Fruitvale BART Station (4.6 miles)
• 20/21 Bus Stop (5.7 miles)

Restaurants

• Top Hatters Kitchen & Bar (2.1 miles)
• In-N-Out Burger (3.3 miles)
• McDonald's (5 miles)
• McDonald's (5.3 miles)
• Chipotle Mexican Grill (5.6 miles)
• McDonald's (6.3 miles)
• In-N-Out Burger (7.1 miles)

Places of Worship

• Bethel Presbyterian Church Of San Leandro (2.1 miles)
• Bay Area Chinese Bible Church (3.6 miles)
• First Baptist Church Of Castro Valley (5.5 miles)

Parks

• Chabot Park (2.4 miles)
• Lake Chabot Regional Park (3.9 miles)
• Lincoln Park (4.1 miles)
• Shoreline Park (4.7 miles)
• Castro Valley Park and Community Center (4.7 miles)
• Parsons Park (4.9 miles)
• Avenue Terrace Playground (5.6 miles)

Cafes

• Starbucks (5.5 miles)
• Starbucks (6.5 miles)
• Bicycle Coffee (7.5 miles)
• Si Si Caffe (8.1 miles)
• Blue Bottle Coffee (8.8 miles)
• Highwire Coffee Roasters (9.5 miles)

Physicians

• Dr Mark Mandel M.D. - Optima Medical Assoc (6.1 miles)
• Kaiser Medical Offices (7.5 miles)
• Kaiser Permanente Pediatrics (7.5 miles)
• One Medical (7.7 miles)
• Kaiser Permanente Medical Center - Mosswood Building (8.4 miles)