Zion Care Home I

Pros

• The Ridge Post Acute delivers outstanding care with a kind, supportive, and encouraging staff.
• The Ridge Post Acute staff are top notch and treat residents like family with dignity and respect.
• The care team at The Ridge provides compassionate, professional care across nurses, CNAs, therapists, and office personnel.
• Patients feel at home and well cared for at The Ridge, even when far from home.
• The front desk and administration at The Ridge offer an absolutely amazing, above-and-beyond treatment experience.
• Nurses and therapists at The Ridge are caring, attentive, and highly capable.
• The leadership team at The Ridge is compassionate, understanding, and welcoming, reflecting the quality of the whole staff.
• The Ridge excels in communication, providing regular updates and being available to address questions.
• The facility is clean, well-maintained, and offers a comfortable living environment.
• Residents and families consistently recommend The Ridge Post Acute for compassionate, high-quality post-acute care.

Cons

• The reviewer stated that a nurse told the patient to stop pushing the call button and that the patient couldn't breathe, which the reviewer found disgustingly uncaring.
• They criticized the facility's management and healthcare workers as needing better leadership and staffing.
• The nursing staff were described as ranging from awesome to mediocre, suggesting understaffing that made timely diaper changes difficult, and the reviewer would not stay there again.
• The facility was described as dilapidated, with shared bathrooms, toilets that smelled of urine, no soap, no toilet paper, no paper towels, water pitchers not refilled, and visible mold.
• The food was described as uneven in quality, fluctuating from delicious to terrible, with too much reliance on canned foods.
• The reviewer suggested that many issues could have been avoided if more information had been disclosed upfront, such as an arrival info sheet to save workers' time.
• A reviewer warned that reviews from students and staff from rehab programs mean nothing.

Review

The Ridge Post Acute in San Jose emerges from these accounts as a place where care is anchored in human warmth and professional commitment. A number of residents and families describe the experience as overwhelmingly positive, foregrounding kindness, patience, and ongoing encouragement from the staff. Multiple testimonials emphasize that staff members - nurses, certified nursing assistants, therapists, and administrative personnel - treat residents with dignity and respect, creating a sense of being cared for like family. The consensus in many reviews is that the team is responsive, supportive, and genuinely invested in recovery and well-being.

A central thread in the praise is the quality and scope of care. Reviewers consistently highlight comprehensive treatment - from medical oversight to physical and occupational therapy - and applaud how well these processes are coordinated. Families note that the Ridge staff address medical needs with attentiveness, while also guiding and assisting with administrative and discharge planning. The atmosphere at mealtimes, therapy sessions, and daily routines is repeatedly described as encouraging and structured, with residents feeling safe and engaged. Several comments underscore effective communication as a strength, with staff providing regular updates and making themselves available to answer questions and address concerns during and after the discharge planning process.

Beyond the clinical aspects, many residents speak of an environment that feels welcoming and home-like. The front desk, therapy teams, and nursing staff are described as friendly and professional, often going above and beyond to make residents feel comfortable. The leadership culture is portrayed as compassionate and supportive, with staff who view their roles as part of a shared mission to help people recover and return home or to a higher level of independence. Statements from staff themselves reinforce this sense of purpose, with pride communicated about being part of a team that prioritizes residents' happiness, safety, and well-being. A number of reviewers also praise the food, cleanliness, and orderly operations, noting that activities keep patients engaged and that administrative support, including insurance guidance, helps streamline the care journey.

There is, however, a stark counterpoint within the same set of reviews. One account recounts a troubling situation in which a patient's oxygen levels deteriorated soon after transfer, followed by criticism of how staff responded, including accusations of dismissiveness toward a roommate who sought help. This account describes a death two months later and calls for accountability, advocating for stronger management and more attentive care. While this perspective is isolated within the collection, it serves as a clear reminder that experiences at The Ridge can be highly variable and that advocacy, vigilance, and careful research are essential for families seeking care for a loved one. In addition to this, another reviewer raises concerns about staffing levels and timely needs such as diaper changes, describing some days as understaffed and noting issues with cleanliness and maintenance in the physical plant.

Other mixed notes touch on organization and facility conditions. Some reviewers describe a clean, well-kept interior with a compact, friendly footprint and a sense of coziness that makes residents feel at home, even if the facility is smaller. Conversely, others reference dilapidations, shared bathrooms with odor or sanitation issues, mold in patient rooms, and inconsistent availability of basic supplies like soap, toilet paper, and linens. Food quality is described as variable by different residents - some praising meals as well-prepared and enjoyable, others noting that menu options and preparation could be uneven and sometimes overly reliant on canned foods. The contrast suggests that, while the clinical care and personal attention can be outstanding for many, the physical environment and service consistency may differ by unit, shift, or time.

Taken together, these accounts paint a nuanced portrait. The Ridge Post Acute can be an extraordinarily positive environment for recovery, underpinned by compassionate staff, clear communication, and a strong emphasis on dignity and discharge readiness. Many reviewers carry forward a deep sense of gratitude, describing staff as "top notch," "treatment above and beyond," and "a family." Yet there are cautionary notes about understaffing, variable cleanliness, and moments when care did not meet expectations. The most prudent takeaway is that The Ridge offers substantial strengths in personal care, therapeutic engagement, and emotional support, but prospective residents and families should conduct thorough visits, ask pointed questions about staffing ratios and maintenance, and listen to a broad range of resident and family experiences before making decisions.

For anyone considering The Ridge Post Acute, these experiences suggest three practical steps to ensure alignment with one's needs. First, tour the facility with attention to cleanliness, private versus shared spaces, bathroom conditions, and the availability of essential supplies, while asking about cleaning schedules and infection-control practices. Second, directly inquire about staff coverage across shifts and the typical response times for call lights, diaper changes, and assistance with daily activities, as well as how therapists coordinate with medical staff. Third, engage with the discharge planning process and request clear, written guidance on what to expect after leaving the facility, including transportation, follow-up appointments, and contact points for ongoing questions. When approached with informed questions and careful observation, The Ridge is well-positioned to deliver meaningful, compassionate care that supports recovery and confidence for both residents and their families.

Located in San Jose, California, this area offers a convenient and diverse range of amenities for seniors. With multiple pharmacies such as CVS Pharmacy and Walgreens nearby, access to medication and healthcare services is easily accessible. For medical needs, there are reputable physicians like Golden Hills Optometry and regional hospitals like Carbon Health within a short distance. Additionally, there are various dining options ranging from fast food chains like Chick-Fil-A to upscale restaurants like Flames Eatery & Bar. Parks such as Penitencia Creek Park provide outdoor recreation opportunities, while cafes like Starbucks offer comfortable spaces to socialize. Transportation options include the San Jose Diridon Station and Norman Y. Mineta San Jose International Airport for easy travel accessibility. Places of worship like Calvary United Methodist Church cater to spiritual needs, making this area a well-rounded choice for senior living.

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.4 miles)

Physicians

• Golden Hills Optometry (1.9 miles)
• Regional Medical Center (2.8 miles)
• San Jose Medical Center (4.2 miles)
• Kaiser Optometry Clinic (7.5 miles)
• South Bay Allergy and Asthma Group (7.8 miles)
• Santa Clara Valley Speciality Center (7.9 miles)
• Kaiser Family Health Building (8 miles)

Restaurants

• Jollibee (2.4 miles)
• Duc Huong Gio CHA Sandwiches (3.5 miles)
• Flames Eatery & Bar (4.9 miles)
• Chick-Fil-A (4.9 miles)
• Haberdasher (5.1 miles)
• Mosaic (5.1 miles)
• Jack's Bar & Lounge (5.3 miles)

Parks

• Penitencia Creek Park (3.5 miles)
• Ramblewood Park (4.2 miles)
• Townsend Park (4.9 miles)
• Cataldi Park (5 miles)
• William Lewis Manly Park (5.8 miles)
• AT Dog Park (5.8 miles)
• Vieira Park (5.9 miles)

Hospitals

• Carbon Health (4.4 miles)
• Valley Medical Center Clinic (4.4 miles)
• Valley Health Center Bascom (7.8 miles)
• O'Connor Hospital (7.8 miles)
• Kaiser Permanente Medical Center-Santa Teresa-San Jose, Pharmacies, One North (8 miles)

Cafes

• Starbucks (4.8 miles)
• Nirvana Soul (5.1 miles)
• Roy's Station Coffee & Tea (5.2 miles)
• Starbucks (6.2 miles)
• Starbucks (7 miles)
• Panera Bread (7.4 miles)
• Happy Lemon (7.7 miles)

Transportation

• San Jose Diridon Station (5.9 miles)
• Milpitas BART Station (6.2 miles)
• Norman Y. Mineta San Jose International Airport (SJC) (7 miles)
• The Club at SJC (7.1 miles)
• Terminal A (7.2 miles)
• Santa Clara Caltrain Station (7.5 miles)
• Santa Clara Transit Center (7.5 miles)

Places of Worship

• Calvary United Methodist Church (6.8 miles)
• Santa Teresa Catholic Church (8.2 miles)

Theaters

• Century 20 Great Mall and XD (6.9 miles)