3543 Story Road, San Jose, CA 95127
For more information about senior living options: (844) 490-3973
The collection of experiences shared about this clinic paints a picture of a place that elicits very different reactions from different families. Some parents sing the praises of the clinicians and the care they received, while others describe a troubling mix of long waits, communication gaps, and perceived indifference. Taken together, the stories illustrate a clinic that operates with capable medical staff in some moments, but with friction in scheduling, front-desk interactions, and overall patient experience in others.
A recurrent thread concerns access and how urgent needs are handled. Several families recount moments where they felt time was of the essence - especially when a child was not breathing normally or showing concerning symptoms - and were told that care could be delayed because an appointment was required or because staff were nearing lunch. One narrative describes a caregiver asking whether a child could be seen without an appointment and being told yes, only to face a conflicting account later about not seeing Nadia without an appointment. These inconsistencies left parents feeling unimportant or unsafe, raising questions about how the clinic triages urgent cases versus scheduled visits.
Long waits and inconsistent service also surface in many accounts. Phrases like "waiting forever" and reports of checking in only to be left waiting past appointment times are common. Parents recount confusion around names, how they were called (or not called), and even miscommunications about why someone wasn't being helped at a given moment. A notable concern involves the front-desk staff, who some reviewers say appear overwhelmed, unfriendly, or uninformative, with one parent describing a front desk interaction as unwelcoming and another lamenting a lack of clear explanations over the phone. In a harsh claim, one reviewer described experiences as racist or discriminatory in the context of vaccination decisions for an uninsured child, underscoring how perceived bias can undermine trust in care.
Despite the criticisms, there are strong endorsements of specific clinicians and the care they provide. Several reviews highlight highly competent doctors and compassionate nurses who convey information clearly and treat patients with patience. Dr. Cosgrove, in particular, is praised by some as professional, patient, and thorough, even as some reviewers assign the staff a separate rating that isn't as favorable. The sentiment is that when a clinician is involved, the medical care can be excellent, and patients feel heard and well cared for. There are also multiple mentions of positive experiences with vaccines and immunizations, where staff explained procedures beforehand, moved things along efficiently, and left families feeling relieved to have vaccines and other appointments scheduled promptly.
The clinic also appears to be viewed as a practical option for families without insurance or with limited resources. A few reviewers point out low-cost options and the ability to get care when other places might require upfront payments or long delays. In some cases, immunizations or physicals were completed quickly, and one family even reported that they were able to secure a dental appointment in the same visit. These positive experiences emphasize that the clinic can play a valuable role in ensuring access to timely care for underserved populations, even as other patients experience frustration with the administrative side of the operation.
Overall, the stories form a mosaic rather than a single consensus. For some families, the clinic represents a reliable place to receive good medical care from skilled physicians and nurses who are capable and kind. For others, the experience is marred by long waits, inconsistent messaging, and perceived lapses in customer service that undermine confidence in the care being delivered. The mix suggests that outcomes may depend on the day, the provider, and the exact circumstances of each visit. Families weighing this option might find value in accompanying a planned visit with a clear backup plan for urgent needs and a readiness to navigate the administrative process, while also recognizing that several providers and staff members are capable of delivering excellent medical care when the system aligns with the patient's needs.
Foothill Care Home is an assisted living community located in the vibrant city of San Jose, CA. Our residents enjoy a range of amenities and care services designed to provide comfort, convenience, and support.
Our spacious dining room allows residents to dine together and enjoy delicious meals prepared by our experienced staff. Each resident's room is fully furnished, providing a cozy and welcoming atmosphere. In addition, our beautiful garden and outdoor space provide opportunities for relaxation and socialization.
At Foothill Care Home, we understand the importance of maintaining a clean and organized living environment. Our dedicated housekeeping staff ensures that each resident's room is well-maintained and comfortable.
We also offer move-in coordination for those transitioning into our community, making the process as smooth and stress-free as possible. For staying connected with loved ones or browsing the internet, we provide telephone services as well as Wi-Fi/ high-speed internet access.
Our compassionate caregivers are trained to assist with activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate any necessary medical care for our residents. We also offer assistance with medication management to ensure each resident's needs are met.
We understand that dietary restrictions can be a concern for some individuals, which is why we accommodate special dietary requirements such as diabetes diets and other dietary restrictions.
Transportation arrangements are available for medical purposes as well as transportation to doctors' appointments, ensuring that residents can easily access the healthcare they need.
To keep our residents engaged and active, we offer scheduled daily activities that cater to various interests and preferences. Whether it's participating in group exercises or enjoying planned outings to nearby cafes, parks, pharmacies, restaurants, or hospitals - there are plenty of options for entertainment nearby.
Foothill Care Home provides a warm and nurturing environment where residents can receive the care they need while enjoying all the comforts of home.
Foothill Care Home is located at 3543 Story Road, San Jose, CA 95127 in Santa Clara County, California
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