Armi's Residential Care Home

Pros

• The location is beautiful, with very good service, dedicated staff, and clean rooms.
• The facility has a good nurse and therapy team and fantastic customer service.
• The people there are really good, and the service is excellent.
• The therapy team is very good and enthusiastic about helping patients recover.
• Mission De La Casa is a great place for rehab.
• The facility has improved tremendously and all staff are helpful and professional.
• The physical therapists are miracle workers.
• The environment is clean and the staff are friendly.
• The staff are caring and attentive.
• The front desk, admitting, nurses, meal prep, and therapy staff are all very helpful and accommodating.

Cons

• The reviewer called Mission De La Casa "the worst facility ever" and warned others not to bring their loved ones.
• They described the first night as cold and neglected, with no blanket and no response to the call bell.
• They claimed staff were sleeping on duty and did not respond to bathroom needs for more than 15 minutes.
• They alleged meals were served cold and no one helped with feeding or hygiene.
• They accused administration of rude behavior and a lack of professionalism, mentioning a nurse supervisor and an administrator who told the mother not to talk while eating.
• They alleged COVID test results were withheld from staff, risking spread and endangering lives.
• They described under-staffing and poor management, calling the facility unsafe and not respectful.
• They reported cases of severe bed sores due to inadequate care and noted some staff fell short of expectations.

Review

Mission De La Casa in San Jose presents itself as a place with a scenic location and a caring, professional staff, and many reviews reflect moments of genuine appreciation. Several writers praise the setting: a clean, orderly environment with pleasant surroundings. They commend the presence of a dedicated team across nursing, therapy, and front-desk staff, noting that the facility has "very good service," "the room is very clean," and that the therapy team is "very good and very enthusiastic to help the patient recover soon." A number of families recount positive outcomes, especially in rehabilitation, with stories of relatives regaining mobility and confidence after strokes or severe pain. In particular, some reviewers highlight how therapy and rehab services helped patients walk again with a walker and return home with support services in place, and they acknowledge the front desk, admitting staff, meal prep, and activity staff as helpful and accommodating. Kind words about the staff's heart and effort appear repeatedly, underscoring a core sense of care from many team members.

Alongside these positive notes, a chorus of reviews details troubling experiences that cast the facility in a very different light. Several family members describe nights and days where care felt slow or inadequate. Complaints include a blanket being left in a closet and not provided when requested, a call bell left unanswered for long stretches, and a perception that some nurses on duty were not actively supervising or assisting residents. One caller recalls a first night in which the mom was left cold and unfed, and another recounts a patient holding the call button for more than 15 minutes without assistance to use the bathroom. Food is described as cold and unappealing at midday, and some reviewers say no one came to help with meals or other needs. These accounts paint a picture of understaffing or lapses in responsiveness that can be particularly distressing for elderly residents.

The negative experiences are not limited to occasional lapses; some reviewers allege persistent issues with communication, responsiveness, and respect. There are mentions of unsafe or insensitive treatment by specific staff members, including a nurse supervisor referred to by name in one account, and a highly critical experience with a night supervisor. A number of stories describe patients not being checked on promptly, miscommunications about bed status, and attempts to obtain basic needs - such as assistance to the bathroom - being routinely delayed. One account describes a roommate who had to seek help repeatedly for a medical issue, including soiled bedding, which indicates ongoing concerns about standard of care. Several families accuse management or administrative staff of poor communication, delays in providing copies of paperwork, and reluctance to engage in transparent conversations about care plans.

There are also more pointed claims about the administration and some executive staff. Some reviewers describe encounters with an administrator who was perceived as rude or dismissive, including a remark reportedly telling a resident not to talk while eating. Another reviewer singles out a nurse supervisor by name as a source of dissatisfaction, while still acknowledging that many other staff members work hard and are caring. These contrasting impressions suggest a facility where the majority of frontline workers may be well-meaning and capable, but where interactions with certain managers or supervisors can significantly color the overall experience.

In addition to day-to-day care concerns, some reviewers raise more serious allegations about infection control and administrative transparency. One report claims the facility was withholding COVID test results from staff, nurses, and residents, potentially exposing others to risk and contributing to broader concerns about how the pandemic was handled at the site. This accusation frames the facility as a place where safety and accountability may be compromised, according to the reviewer, even as they acknowledge that the location has also hosted caring and professional staff who strive to do their best under difficult circumstances.

Overall, the picture is complex and uneven. On one hand, Mission De La Casa is praised for its attractive setting, cleanliness, and a strong therapy program that can yield meaningful rehabilitation outcomes. On the other hand, multiple accounts detail serious concerns about responsiveness, attentiveness, and management practices that can significantly affect residents' daily comfort and safety. Some families express deep gratitude for workers who went "out of the way" to help their loved ones and for a facility that, in their view, has the potential to be excellent if staffing gaps and administrative issues are addressed. Others provide stark warnings about neglect, inconsistencies in care, and problematic behavior by leadership, urging prospective families to consider these factors carefully and to demand clear communication, reliable responses, and rigorous safety practices when evaluating Mission De La Casa as a place for a loved one to heal and reside.

Located in the southern part of San Jose, California, this neighborhood offers a variety of amenities within close proximity. With several parks nearby such as Ramblewood Park and Martial Cottle Park, residents can enjoy outdoor recreational activities. There are also multiple pharmacies, restaurants, cafes, physicians' offices, hospitals, places of worship, and even a transportation hub at the San Jose Diridon Station for easy access to essentials and services. For entertainment options, Pruneyard Cinemas is just a short drive away. The area provides a convenient and bustling environment for seniors looking for a vibrant community with various resources readily available.

Parks

• Ramblewood Park (0.3 miles)
• Martial Cottle Park (2.3 miles)
• Great Oaks Park (2.3 miles)
• William Lewis Manly Park (2.6 miles)
• Edenvale Garden Park (2.7 miles)
• Vieira Park (3 miles)
• AT Dog Park (3.7 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.8 miles)
• Caliva (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)

Restaurants

• Jollibee (1.8 miles)
• McDonald's (2.6 miles)
• Chick-Fil-A (2.7 miles)
• Duc Huong Gio CHA Sandwiches (3.3 miles)
• In-N-Out Burger (3.5 miles)
• Jack In The Box (3.5 miles)
• McDonald's (3.6 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (3.6 miles)
• Happy Lemon (3.9 miles)
• Starbucks (4.3 miles)
• Starbucks (4.5 miles)
• Starbucks (4.6 miles)
• Nirvana Soul (4.7 miles)

Physicians

• Golden Hills Optometry (2.1 miles)
• Kaiser Optometry Clinic (3.7 miles)
• Kaiser Family Health Building (4.2 miles)
• Kaiser Permanente Building. C (4.3 miles)
• San Jose Medical Center (4.6 miles)
• Regional Medical Center (4.8 miles)
• Palo Alto Medical Foundation (4.9 miles)

Hospitals

• Valley Medical Center Clinic (2.2 miles)
• Kaiser Permanente Medical Center-Santa Teresa-San Jose, Pharmacies, One North (4.2 miles)
• Carbon Health (6.1 miles)
• Valley Health Center Bascom (6.7 miles)

Places of Worship

• Santa Teresa Catholic Church (4.5 miles)
• Calvary United Methodist Church (6.6 miles)

Transportation

• San Jose Diridon Station (5.4 miles)

Theaters

• Pruneyard Cinemas (6.8 miles)