4146 Rolando Avenue, San Diego, CA 92115
For more information about senior living options: (844) 490-3973
The facility was very friendly and clean. The front desk was friendly and helpful. A resident was happy and had his own little apartment. The staff went out of their way to accommodate residents' needs. The front desk staff and caregivers were friendly and welcoming. A talented singer performed in the living room, providing residents with a treat. Elizabeth was attentive and kind, and the facility was clean. A quiet, roomy space made visits with loved ones more bearable. The experience was very good, and the staff were accommodating. The facility clearly demonstrated a culture of excellent service with genuinely welcoming staff going the extra mile. Novellus staff genuinely had residents' best interests at heart. Brookdale Clairemont was described as fantastic, with extraordinarily kind and helpful staff.
The staff are described as extremely unprofessional and uptight, treating residents and the elderly like prisoners. Residents report harassment, discrimination, and retaliation by staff due to their ego and lack of empathy. The facility is described as unsafe and uninhabitable, failing to provide adequate mental and physical health care. Customer service is consistently poor, with calls often not answered or returned, especially after leadership changes. A dead large cockroach was observed on the first-floor hallway near the kitchen. The overall environment is described as hostile, judgmental, and prison-like.The impressions about Brookdale Clairemont (also mentioned as Brookdale Claremont in some reviews) run a wide gamut, revealing both bright spots of warmth and care and troubling undercurrents of safety and treatment concerns. One common thread is the sense that this is a place people come to for respite and community, but that the experience can swing dramatically depending on who you encounter and where the facility is in its development. A few readers describe safety quirks, such as elevator doors that open and shut repeatedly before the car will move, sparking questions about whether those systems are consistently reliable for residents who rely on them daily. The sentiment about safety is mixed: some note that the physical spaces feel clean and well-kept, while others fear for the safety implications of a finicky elevator or an occasional roach sighting on the first floor near the kitchen.
In sharp contrast to those concerns, several reviews depict Brookdale Clairemont as a place of genuine care and professional, attentive staffing. Numerous visitors praise the front desk for friendliness and efficiency, emphasizing the warm welcome their loved ones receive on arrival. Comments like "Very friendly clean" and "friendly front desk staff and caregivers" reflect a sense that first impressions matter and that, at least in some days, staff make a real effort to create a welcoming environment. The ambience in many wings of the facility is described as bright and well-kept, with guests noting clean rooms, pleasant dining areas, and a general sense that the place is designed to feel like a community rather than an institution.
A recurring feature across the more positive testimonials is the dedication of individual staff members and the leadership that supports them. Reviews frequently highlight specific people by name - Elizabeth, Candie (sometimes spelled Candie/Candi), Imelda, Aubrey, and others - who go above and beyond in care coordination, activities, and resident engagement. Elizabeth is singled out as attentive and kind, while Candie/"Candi" is described as an executive director who genuinely has residents' best interests at heart, taking time to address concerns, coordinate care, and keep family members informed. Imelda is praised for her involvement and attentiveness, and Aubrey - the activities director - receives accolades for listening to residents' concerns with a cheerful, constructive approach. Collectively, these views paint a portrait of a facility where, when leadership and front-line staff are aligned, residents experience thoughtful, individualized support, clear communication, and a sense of belonging.
Family members repeatedly recount long-term positive experiences, especially regarding the consistency and compassion of the caregiving team. Several testimonials describe loved ones thriving after transitions into Brookdale Clairemont, with caregivers who are patient, responsive, and mindful of each person's routines and preferences. Stories of improved mood, better engagement, and a sense of normalcy - such as a loved one enjoying meals, participating in daily activities, or experiencing a smoother adjustment to a new living environment - underscore what many families value most: reliable, person-centered care. The sentiment is reinforced by remarks about the dining staff, housekeeping, and maintenance teams, who collectively contribute to a positive, well-rounded environment.
Beyond the core care, the facility is depicted as a place rich in social and cultural activity. Families and residents alike note daily opportunities for interaction, from field trips and arts and crafts to in-house entertainment and live performances. One vivid memory includes catching a talented singer performing in the living room before dinner, an experience many residents described as a delightful treat. The dining program receives particular praise for its quality and variety, with remarks about meals that are nutritious and well-presented, and staff who make meals an occasion. Even the broader atmosphere - decorations for holidays, guest entertainers, and communal moments like ice cream socials - contributes to the sense of Brookdale Clairemont as a lively, connected community rather than a sterile home.
Nevertheless, not all feedback is celebratory, and several reviews call attention to negative experiences that temper the overall picture. A subset of reviewers describe encounters with staff that feel unprofessional or overly rigid, recounting a sense of being treated in ways that resemble a prison-like atmosphere or, at times, a hostile work environment. Allegations of harassment, discrimination, or power trips surface as stark contrasts to the more favorable accounts. A few readers suggest that, for some residents, the care experience can be uneven, with inconsistent communication about a loved one's status and needs. There are also practical concerns raised about reliability - some report difficulty reaching staff or getting timely responses to messages - and, in one instance, a sighting of a dead cockroach in a hallway. Taken together, these remarks highlight that resident and family experiences can vary significantly not only from person to person but also over time and across different shifts or leadership cycles.
In sum, Brookdale Clairemont presents a complex portrait: a facility that many families praise for its cleanliness, welcoming front-desk teams, deeply caring staff, and a vibrant program of activities and events, all under the leadership of engaged managers who strive to keep residents informed and involved. At the same time, it faces legitimate criticisms around safety reliability, occasional lapses in staff conduct or communication, and environmental maintenance issues that can signal deeper systemic concerns if left unaddressed. For families considering this community, the message is clear: there is much to commend in terms of daily life, care quality, and community tone, but it is essential to have direct conversations with residents and staff, tour the spaces during different times of day, and ask pointed questions about elevator reliability, incident reporting, and how staff training and supervision are implemented. The best choice will depend on the specific location, management, and the individual needs and expectations of the resident and their family.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Diego International-Lindbergh (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Senior Living Norwoods Hacienda II in San Diego, CA is an exceptional assisted living community that offers a comfortable and supportive environment for seniors. Our community is fully furnished, ensuring that residents feel at home right away.
We provide a range of amenities to enhance the well-being and convenience of our residents. Our dining room offers delicious meals tailored to meet any special dietary restrictions, ensuring that every resident enjoys nutritious and satisfying meals. Housekeeping services are provided to maintain a clean and tidy living space for our residents.
Our community features outdoor spaces that allow residents to enjoy fresh air and beautiful surroundings. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
At Senior Living Norwoods Hacienda II, we prioritize the health and safety of our residents. Our caring staff offers assistance with activities of daily living, bathing, dressing, and transfers as needed. We coordinate with health care providers to ensure that residents receive the necessary medical attention. Medication management services help ensure that medications are taken as prescribed.
To keep our residents engaged and entertained, we offer scheduled daily activities to cater to their interests. Whether it's socializing with fellow residents or participating in recreational activities, there is always something enjoyable happening at our community.
In terms of nearby amenities, we are conveniently located near various cafes, parks, pharmacies, restaurants, transportation options, hospitals, and physicians' offices. This ensures that our residents have easy access to essential services and entertainment opportunities.
Overall, Senior Living Norwoods Hacienda II provides a warm and supportive environment for seniors seeking assisted living in San Diego. With a range of amenities and care services tailored to individual needs, we strive to create a comfortable and fulfilling lifestyle for all our residents.
Senior Living Norwoods Hacienda II is located at 4146 Rolando Avenue, San Diego, CA 92115 in San Diego County, California
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