4146 Rolando Avenue, San Diego, CA 92115
For more information about senior living options: (844) 490-3973
The facility is clean, welcoming, and well maintained. Front desk staff are friendly and helpful. The care team is dedicated, attentive, and goes the extra mile for residents. The dining staff provides wonderful meals and thoughtful treats. Activities directors organize engaging programs and enjoyable outings for residents. Residents and their families feel like they are treated with kindness, respect, and good communication. The leadership is compassionate and consistently described as caring and responsive.
They note that the elevator doors open and shut repeatedly before changing floors, calling into question resident safety. They describe the staff as extremely unprofessional and uptight, treating residents and the elderly like prisoners. They label the facility an uninhabitable nightmare where staff care more about their low-income job position than residents' health and wellbeing. They allege harassment and discrimination toward residents regardless of background. They report front-desk unresponsiveness, with staff who do not answer calls or return messages. They mention finding a dead cockroach in the first-floor hallway near the kitchen.Senior Living Norwoods Hacienda II in San Diego is best suited for active seniors who want a clean, lively community with ample social programming and a generally responsive staff, provided there is tolerance for variability in everyday interactions. The community earns a strong overall rating (4.5 from 45 reviews), with the vast majority of stars at five, signaling a core satisfaction around the environment and activities. Yet the review set also records meaningful red flags: a handful of residents and family members describe inappropriate or hostile staff conduct, and safety concerns surface in scattered accounts. For families prioritizing social ambiance and dependable housekeeping, this community can deliver. For those whose top priorities are consistently respectful treatment and flawless safety and care coordination, alternatives merit serious consideration.
Cleanliness and ambiance emerge as consistent strengths. Multiple observations praise well-kept common areas and tidy, comfortable living spaces, which helps residents feel at home quickly. Front desk staff are repeatedly described as welcoming, and the overall tone in many accounts is warm and inviting. Residents often enjoy on-site activities, music in the lounge, and opportunities to connect with visitors in a casual, social setting. When programming lands well, families report meaningful moments - quiet meals, collaborative events, and a sense of community that makes the move feel worthwhile.
Yet the upside is tempered by a cluster of serious concerns about day-to-day interactions. Several reviews allege unprofessional or even hostile treatment from staff, with accusations of harassment and a troubling impact on residents' wellbeing. Where some experiences feel supportive and patient, others depict a culture that can feel punitive or dismissive, with reports of unresponsive or rude front-desk communication. Safety questions also surface in the narrative, including elevator reliability and incident-like reports that raise red flags about how emergencies or everyday hazards are managed. The combination of these experiences can erode trust when not promptly and robustly addressed by leadership.
These pros and cons do not render the residence unusable, but they significantly shift the decision calculus. When cleanliness, engaging activities, and genuinely caring team members align with a resident's needs and temperament, the positives can outweigh the negatives. The presence of staff praised for compassionate care suggests a core group capable of delivering reliable assistance and person-centered support during ordinary routines and social life. However, the weight of consistently reported disrespectful behavior and slow problem resolution means that risk tolerance for potential friction in daily care is a live consideration. A facility's ability to acknowledge and fix culture issues will be decisive.
Prospective movers should verify several practical safeguards before committing. Schedule multiple visits at varied times to observe real-time staff-resident interactions and to test front-desk responsiveness in practice. Request a meeting with executive leadership to understand accountability structures, staffing stability, and how concerns are tracked and resolved. Ask for recent turnover statistics, incident logs, and documentation of how care plans are communicated to families. Inspect safety features beyond the elevator, including maintenance responsiveness and emergency procedures, and talk with dining and activities staff about coordination with clinical oversight. Compare with nearby communities that consistently demonstrate steady leadership, transparent communication, and a track record of responsive care.
For families weighing options, the verdict hinges on resident priorities. If social engagement, cleanliness, and a welcoming atmosphere are paramount - and there is confidence that leadership is actively addressing culture and safety concerns - Norwoods Hacienda II can be a solid fit. If, however, reliable, respectful interactions and predictable, rapid problem resolution are non-negotiable, stronger alternatives in the San Diego area should be on the short list. In particular, communities that consistently showcase stable management and a proven, resident-centered approach tend to deliver greater peace of mind for families seeking long-term assurance about care quality and daily experience.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Diego International-Lindbergh (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Senior Living Norwoods Hacienda II in San Diego, CA is an exceptional assisted living community that offers a comfortable and supportive environment for seniors. Our community is fully furnished, ensuring that residents feel at home right away.
We provide a range of amenities to enhance the well-being and convenience of our residents. Our dining room offers delicious meals tailored to meet any special dietary restrictions, ensuring that every resident enjoys nutritious and satisfying meals. Housekeeping services are provided to maintain a clean and tidy living space for our residents.
Our community features outdoor spaces that allow residents to enjoy fresh air and beautiful surroundings. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
At Senior Living Norwoods Hacienda II, we prioritize the health and safety of our residents. Our caring staff offers assistance with activities of daily living, bathing, dressing, and transfers as needed. We coordinate with health care providers to ensure that residents receive the necessary medical attention. Medication management services help ensure that medications are taken as prescribed.
To keep our residents engaged and entertained, we offer scheduled daily activities to cater to their interests. Whether it's socializing with fellow residents or participating in recreational activities, there is always something enjoyable happening at our community.
In terms of nearby amenities, we are conveniently located near various cafes, parks, pharmacies, restaurants, transportation options, hospitals, and physicians' offices. This ensures that our residents have easy access to essential services and entertainment opportunities.
Overall, Senior Living Norwoods Hacienda II provides a warm and supportive environment for seniors seeking assisted living in San Diego. With a range of amenities and care services tailored to individual needs, we strive to create a comfortable and fulfilling lifestyle for all our residents.
Senior Living Norwoods Hacienda II is located at 4146 Rolando Avenue, San Diego, CA 92115 in San Diego County, California
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