16922 Hierba Drive, San Diego, CA 92128
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The Remington communities have become a place of mixed experiences, where moments of warmth and signs of progress sit alongside ongoing concerns that residents and their families continue to raise. On the positive side, individual interactions stand out: Ryan Golze is described as exceptionally friendly, greeting everyone personally and offering something kind to each person he encounters. That kind of personal warmth helps set a hopeful tone for the overall community. More recently, a new Director of Dining, Bill Capps, is credited with transforming the dining program. His energy, creativity, and uplifting presence are praised as the driving force behind meaningful changes at mealtimes and beyond. Residents and families alike note a discernible improvement in the weekly menus, with a broader variety of dishes, higher quality, and a notable elevation in flavor and presentation. The dining room atmosphere has also become more welcoming, turning meals into occasions rather than routine events. In short, Bill's leadership is seen as a catalyst for genuine, positive change that touches both residents and staff.
The improvements in dining extend beyond just the food. The overall dining experience now feels thoughtfully crafted, with a blend of comforting favorites and exciting new options that bring variety to the table. The kitchen and service teams are frequently highlighted for their professionalism and care, reinforcing a sense that meals are a central, enjoyable part of daily life rather than a functional obligation. The ambiance in the dining room - described as more inviting and celebratory - contributes to a sense of community and daily purpose. In this light, Bill's enthusiasm and commitment to delivering an exceptional dining experience come through as more than just a managerial imprint; they appear to have a tangible, uplifting effect on how residents feel about their everyday routines.
However, concerns about health and safety in common areas have been voiced with strong urgency. A particular account emphasizes a situation where a visibly ill resident remained in shared spaces, raising worries about infection control. The lack of immediate action to sanitize the affected area - described as leaving the space potentially contaminated until it could be addressed - was met with frustration. When staff were alerted, a private caregiver reportedly defended the situation by citing that the facility is cleaned "every morning," while staff reportedly did not provide a prompt response. Such experiences highlight a broader expectation that proactive infection control should be a core priority in any senior living setting, especially in shared spaces. Families insist that staff training and policies must emphasize rapid cleaning and isolation when illness is present, in order to protect vulnerable residents and maintain trust in the community's care standards.
A companion letter from February 25, 2025, adds a deeper layer of critique, detailing a series of security and maintenance gaps that have left a troubling impression. The writer describes a breach in resident security where someone entered his father's locked apartment using a security key, with promises from leadership to change the locks and provide a follow-up call that never materialized. The unresolved security concern is paired with ongoing housekeeping shortcomings, including a perception that cleaning services did not meet expectations given the rent, and a multi-month delay in correcting an overcharge related to a family member moving to Memory Care. Other issues cited include an inoperable elevator spanning November through January, intermittent air conditioning during heat waves, pest concerns requiring home remedies, and carpets that were never cleaned as promised. The letter juxtaposes these concerns with a single positive note - that the food service was the area where the facility excelled for a time, with serving staff described as patient and attentive. The overall takeaway is a portrait of a community struggling to balance strong dining service with broader gaps in safety, maintenance, and accountability.
Public-facing reviews from late 2023 into 2024 add further texture to the picture. A considerable portion of feedback centers on leadership turnover and the ensuing impact on operations. A November 2024 review complains about repeated changes in executive leadership and questions about the ability of upper management to hire and retain an effective executive director. Yet, even within those criticisms, there are recognitions of progress under new leadership. A March 2024 update lauds Kevin Booth as the new executive director, calling him the best ED the community has had since 2017, and credits him with frequent, informative weekly communications that help residents understand ongoing actions and context for decisions. This reviewer notes a growing, though still incomplete, sense of stability and forward momentum, aided by a director-level team that includes Marshall, a familiar steadying presence, and new maintenance leadership. The sentiment is nuanced: while improvements are acknowledged, expectations remain that more work is needed - especially around meat quality, menu diversity, and the difficulty of satisfying a broad resident population.
The breadth of feedback culminates in a stark, continuing critique of broader facility conditions and cost concerns. Across several accounts, the dining experience is repeatedly described as improving, yet other elements of daily living - such as upkeep of apartments, the condition of common areas, elevator reliability, and the responsiveness of staff - receive persistent complaints. A recurring theme is the tension between the promise of "Five Star Living" and the lived reality of aging infrastructure, ongoing maintenance needs, and financial grievances. Several reviewers lament the state of necessities that should be standard - fresh paint or replacement of worn counters instead of improvised touches, timely housekeeping, consistent elevator service, and dependable climate control. There is also strong commentary about pricing and value, with frustration over perceived mismatches between what residents pay and what is delivered in terms of space, upkeep, and amenities. In some versions of the narrative, even positive notes about dining or staff are tempered by broader concerns about management continuity, transparency, and accountability.
Taken together, these experiences sketch a community that demonstrates meaningful strengths in certain areas while exposing persistent vulnerabilities in others. The dining program, under Bill Capps, leads a pronounced path of improvement and renewed energy that residents clearly notice and appreciate. Yet infection control, resident safety, security practices, housekeeping quality, and the reliability of essential infrastructure - especially elevators and climate control - remain recurring touchpoints for concern. Management transitions, while bringing fresh leadership and clearer communication in some cases, have not yet fully stabilized operations across all facets of resident life, and families continue to weigh the costs and benefits with careful consideration. The Remington communities, then, present a compelling snapshot of a complex ongoing journey: moments of bright progress and genuine care, shadowed by systemic challenges that demand continued attention, clarity, and decisive action from leadership, staff, and corporate oversight alike.
Remington Club II in San Diego, CA is an exceptional assisted living community that offers a range of care services and amenities to enhance the lives of its residents. Nestled in a tranquil neighborhood, this community provides a welcoming atmosphere for seniors seeking independent living.
Residents at Remington Club II can enjoy access to numerous amenities designed to promote comfort and convenience. A beauty salon is available on-site to help residents look and feel their best, while cable or satellite TV ensures that entertainment options are readily available. The community also provides community-operated transportation, allowing residents to easily explore the surrounding area. For those who wish to stay connected, a computer center offers access to the internet.
Delicious meals are served in a well-appointed dining room with restaurant-style dining. Residents can savor a variety of culinary delights prepared by skilled chefs. To support an active lifestyle, Remington Club II boasts a fitness room equipped with state-of-the-art equipment, enabling residents to maintain their physical well-being. Additionally, outdoor spaces such as gardens offer opportunities for fresh air and relaxation.
The compassionate staff at Remington Club II provides 24-hour call system and supervision to ensure the safety and security of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available when needed. Medication management services help ensure that residents receive their prescribed medications in a timely manner.
This vibrant community also places great emphasis on mental wellness by offering engaging activities and programs. Residents can participate in concierge services, fitness programs, resident-run activities, and scheduled daily activities that cater to diverse interests. Planned day trips allow residents to explore nearby attractions and create lasting memories.
Remington Club II benefits from its convenient location which offers proximity to various amenities essential for everyday life. Several cafes, parks, pharmacies, physicians' offices and restaurants are located nearby for easy access. Transportation arrangements are made for non-medical purposes as well as doctors' appointments if needed. Places of worship and hospitals are also within close proximity, providing further peace of mind.
With its comprehensive care services, top-notch amenities, and convenient location, Remington Club II is the ideal assisted living community for seniors seeking an enriched and fulfilling retirement lifestyle in San Diego, CA.
Remington Club II is located at 16922 Hierba Drive, San Diego, CA 92128 in San Diego County, California
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