Advantage Home & Health Svc

Pros

• Advantage Healthcare Systems is a remarkable healthcare provider that exceeds expectations.
• The staff at Advantage Healthcare Systems is kind, knowledgeable, and genuinely cares about patients' well-being.
• The team at Advantage Healthcare Systems is highly skilled and compassionate, offering personalized care.
• Their approach to care is personalized, taking the time to listen and understand individual needs.
• The staff's knowledge and expertise are impressive, staying up-to-date with the latest medical advancements.
• The guidance and advice from Advantage Healthcare Systems help patients navigate healthcare complexities to receive the best possible care.
• Advantage Healthcare Systems demonstrates a genuine desire to help and support patients, treating everyone with respect, dignity, and empathy.
• The environment at Advantage Healthcare Systems is welcoming and supportive, making patients feel heard and valued.
• The staff goes above and beyond to address concerns and answer questions, ensuring clear communication.
• The hospice team associated with Advantage Hospice is professional, respectful, and devoted to preserving dignity and comfort.

Cons

• They described the place as a terrible place and alleged no care was provided after knee replacement, with home PT never arranged and no one visiting for 10 days aside from a nurse removing staples.
• They claimed the service was canceled and that discharge summaries were never sent to them or the other PT facility, despite multiple requests.
• They stated they would not recommend the provider.
• They noted that drivers do not know how to park, making it hard to get into the car.
• They alleged staff stalled, neglected their mother, and that delay contributed to serious harm (stage 4 sore and gangrene), with runaround and lack of communication.
• They asserted they were given the runaround and that the care was substandard, and they are considering legal action.
• They criticized the organization as being money-driven rather than focused on patient care.

Review

The collection of reviews paints a picture of a healthcare provider that elicits a wide spectrum of opinions, from high praise and gratitude to sharp frustration and accusation. On one end, many readers describe Advantage Healthcare Systems as a source of compassionate, knowledgeable, and personalized care, with staff who genuinely listen, explain, and support patients through complicated medical journeys. On the other end, a handful of reviewers recount experiences marked by poor coordination, delays, and perceived neglect, suggesting that the quality of service can vary dramatically by situation and by individual caregivers.

One of the most troubling accounts centers on a terrible experience following total knee replacement. The reviewer arrived three days after surgery and reports that no care was performed, despite an expectation that the home health team would set up physical therapy at home. The patient alleges that no one showed up for ten days except for a nurse who came to remove staples, and that the service was eventually canceled. The patient is now pursuing outpatient physical therapy instead. The reviewer also notes administrative gaps - four attempts to obtain a discharge summary copy sent to themselves and to another PT facility, with no copy received as of a specific date. This narrative underscores significant concerns about coordination and reliability in the discharge and transfer processes.

In contrast, other reviews celebrate the human side of Advantage, highlighting staff who are described as kind, knowledgeable, and deeply invested in patient well-being. Several reviewers emphasize a personalized approach to care, with staff taking time to listen, address concerns, and provide guidance that patients feel goes beyond standard expectations. A particular shout-out goes to Joe, Maulik, and Filma, who are singled out as the reasons for a five-star rating in one review, illustrating how specific team members can leave a lasting, positive impression on patients and families.

Positive experiences also extend to routine nursing and home health visits. One reviewer notes a nurse who visited weekly for medication management, wound care, and blood pressure monitoring, describing the nurse as punctual, professional, and kind. The overall sentiment in this account is supportive of the provider, with a clear recommendation to others who might need similar services. Another reviewer recounts a family experience where the home health team for their mother included competent nurses, physical therapy, occupational therapy, and bathing support, all characterized as caring, professional, and kind. This reinforces the perception that, when the team operates smoothly, patients and families feel well-supported and confident in the care they are receiving.

There are also smaller but meaningful criticisms about day-to-day logistics. A reviewer mentions drivers who do not know how to park, making it harder to enter the vehicle, which points to the practical, customer-service side of care that can impact patient experience even when clinical care is solid. Nonetheless, even this comment sits within a broader positive frame about the care network's overall quality, suggesting that transportation and logistics, while imperfect, do not completely overshadow the genuine care provided by nurses, therapists, and other staff.

A particularly painful and forceful review describes a starkly negative experience in the context of hospice and long-term care decisions. The reviewer accuses the provider of stalling and prioritizing money, recounting a serious decline in a loved one's health - a stage 4 bed sore escalating to gangrene - and alleging that timely intervention and communication were lacking. The reviewer describes a failure to act in a timely or transparent manner, aided by a nurse who allegedly went to great lengths to keep the family informed. This account is emotionally charged and framed as a warning, highlighting the fear and frustration that can accompany end-of-life care decisions and the enduring impact of communication gaps during critical moments.

In a related but distinctly positive vein, another set of reviews centers on Advantage Hospice, praising the organization for dignity, respect, and unwavering support during crisis care. Families recount experiences of prompt contact and visits, with staff members who demonstrated dedication to comfort and alleviating pain. Names such as Elena, Paul, Daphne, Miriam, Gil, Charlene, and Galina are specifically thanked, painting a portrait of a cohesive, responsive team that could provide reassurance and stability in emotionally charged circumstances. The overall tone in these entries is one of gratitude and appreciation for compassionate, patient-centered hospice care.

Taken together, the reviews suggest that Advantage Healthcare Systems encompasses a broad portfolio of services, including home health, physical therapy, nursing care, and hospice. The experiences shared reveal a provider capable of delivering exceptional, person-focused care and building strong relationships with patients and families. At the same time, the collection underscores real concerns about consistency, administrative processes, and timely communication - especially in post-acute transitions and discharge coordination. The experiences vary by service line and by individual personnel, making it clear that outcomes depend heavily on the specific care team, the timing of visits, and how well information is coordinated across different parts of the organization.

For someone considering Advantage Healthcare Systems, these reviews offer a nuanced picture. If you are seeking deeply compassionate, knowledgeable, and personalized care delivered by attentive professionals, there are multiple accounts that affirm this impression, with patients and families expressing strong willingness to recommend the provider and to return for future needs. However, if your situation involves post-surgical recovery, discharge logistics, or transitions between care settings, be prepared for possible gaps in coordination and communication, and consider proactive strategies - such as confirming discharge summaries and scheduling details in writing - to help ensure that care stays aligned with your needs and expectations.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.7 miles)

Restaurants

• Carver's Steak & Chops (0.3 miles)
• McDonald's (0.4 miles)
• Phil's BBQ (0.5 miles)
• Bernardo Winery (2 miles)
• Grub Burger Bar (2.4 miles)
• McDonald's (2.5 miles)
• In-N-Out Burger (2.5 miles)

Physicians

• Anjali Sheena Parekh, MD - Sharp Rees-Stealy Rancho Bernardo (0.3 miles)
• Pomerado Plastic Surgery Center (1.5 miles)
• Family Allergy & Immunology Medical Group (1.6 miles)
• Tara Brown, MD - North County Eye Center (1.7 miles)
• Psycare (1.9 miles)
• San Diego Advanced Orthopedic (1.9 miles)
• Valle Verde Pediatrics (1.9 miles)

Parks

• Lucido Park (1.3 miles)
• Rancho Bernardo Community Park (2 miles)
• Rolling Hills Park (2.1 miles)
• Pioneer Park (2.3 miles)
• Liberty Park (2.5 miles)
• 4S Ranch Sports Park (2.7 miles)
• Old Poway Park (4 miles)

Hospitals

• Pomerado Hospital (1.9 miles)
• Scripps Clinic Rancho Bernardo (2 miles)
• Palomar Medical Center Escondido (7.6 miles)

Cafes

• Mostra Coffee 4S (2 miles)
• Panera Bread (2.3 miles)
• Angelika Film Center & Cafe - Carmel Mountain (2.6 miles)
• Starbucks (2.9 miles)
• Starbucks (5.9 miles)
• Okavango Outpost (7 miles)
• Sharetea (7.4 miles)

Transportation

• MTS Del Lago Station (3.7 miles)
• Sabre Springs Parkway Transit Center (3.8 miles)

Places of Worship

• Our Lady of Mount Carmel Church (4 miles)
• Saint Gregory The Great Catholic Church (6.3 miles)

Theaters

• AMC DINE-IN Poway 1 (4.9 miles)
• Regal Edwards Mira Mesa 4DX, IMAX & RPX (7.5 miles)